Complaint Rating:

I watched my parcel through the tracking service provided. When it was "out for delivery" I waited in all day. Alas, no parcel. The van returned to its station and the tracking record read that I was unavailable. This is the second parcel I have waited on and only after going insane on the phone and chasing a van did I get the first. It will say "out for delivery" again tomorrow and the van will drive straight past my house. I would never use or recommend DHL. I will not order items from a certain sports shop again as it is they who use DHL. What a load of lazy people, plus very unhelpful on phone.