Complaint Rating:

Company information:
Burger King
United States
www.burgerking.com

Today I went into a Burger King for lunch, ordered a #9 meal and went to the end of the counter to wait for it. My order was #34. The customers after me were getting there food so i started thinking mine might be cooking, not a big deal. After about 5 minutes or so, I moved a little closer to the counter to see if my food might be up, it wasn't. Then I saw a chicken sandwich on the heat shoot but it was handed out to someone else. The cashier came over and told the girl handing out the orders that I'd been waiting for awhile and the girl didn't seem to care. I told her I just wanted my money back. The cashier gave me my money back and I left.

I have now spent about half an hour trying to find a way to email Burger King directly but there doesn't seem to be one. I might have considered going back to Burger King in the future but after the frustration of trying to get through to Burger King, I have decided I will NEVER visit a Burger King again. In there orientation videos, they talk about how word of mouth is a powerful tool. Believe me when I say I will be telling people about the poor service at Burger King.

I do not want free coupons or the like. I just want some kind of confirmation that someone at Burger King has received this complaint.

A Hicks.