Wageworks positively REEKS.
I'm covered under my husband's plan and they adopted Wageworks this past year - and a miserable year it's been as a result.
A large sum was paid out for orthodontia in March of this year, but it never appeared under "account activity" nor did it appear on any statements. I called repeatedly about it, and was told to speak with the Orthodontist's office, that Wageworks had no record of it.
I had the credit card receipt, and the Ortho's Office assured me they received payment, so I went back to Wageworks and kept opening "tickets" (which are not assigned numbers, or at least, they won't give the numbers to you) for about four months before I shrugged my shoulders figuring it would show up at some point, and just made a mental note not to spend the money. Same thing happened when another large amount was charged by the Orthodontist in June - Wageworks couldn't find it in their system to save their lives.
Fast forward to three days ago, and my card is suspended without warning. Both transactions FINALLY posted on Sunday (SIX months later) and they didn't even give me a chance to respond to it. I've had the respective receipts since I made payment, but they didn't even give me 24-hours to submit them before yanking my card.
For those not familiar with Wageworks, if you submit a receipt prior to it appearing on the monthly issued statement "card verification" form, they will mail you a check for the amount. No matter what you tell them, if they don't see the charge, they cut you a check. I held on to the receipts from the orthodontist because I really wanted to avoid them paying me out money from my account that had ALREADY BEEN PAID for accounting and appearances sake.
So without warning I'm cut off. The kicker? Both charges are from the SAME doctor, both clearly labeled ORTHODONTICS; but while the charge from March is classified as "unknown, " the charge from June was automatically classified as "qualified."
MORONS.
This isn't the only incident I've had with them. I fill my prescriptions at a family pharmacy near my home and even though the IIAS effective start date was extended from January 2009 to June 2009, Wageworks won't honor receipts from earlier in the year, so despite the fact that I paid for medication at a pharmacy, they said I had to return the money or submit substitute receipts (medical items paid out-of-pocket).
Seeing as they're holding thousands of my dollars hostage, I refused to send them more money. Instead I sent several substitute receipts exceeding the amount they said I had to pay back. (Best part: I had four different reps give me four different sets of instructions on how to submit them.) After I submitted them, they gave me credit for ONE and told me I still owed them money. It took over eight calls and eight weeks before they finally admitted I didn't owe them money, but they seemed to mysteriously forget they owe *ME* money/credit.
Their customer service is criminally INEPT, to say the least.
There are a number of other problems, but these are the special ones that stand out. I'm going to attempt to fax the orthodontic receipts to see if they can fix THEIR mess. Mind you, I don't yet have a card verification form - one rep told me I could just wait until that was mailed in mid-October and submit it then! - but hopefully someone will be able to put two and two together. Truthfully, I don't hold much hope.
To respond to Akoostik with regards to illegible faxes, maybe then Wageworks should leave the stone-age and allow for scans. I could send a pristine scan quick and easy, but Wageworks has no email address which accepts incoming mail. Not even an automated one for receipts! My only choices are to either pay a mint to send it snail mail (you wouldn't trust your original receipts to anything less than certified mail, would you?), or cross my fingers that the fax machines on both ends aren't ancient and worn out (unlikely!).
Furthermore, while Toys R Us might initially sound like people abusing their cards, please remember that Toys R Us offers a number of FSA eligible items such as diaper rash ointment, teething rings, baby aspirin, humidifiers, thermometers, et al, at phenomenal prices. Just because someone used their card there doesn't mean they walked out with a BigWheel or a GameBoy. |
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