Waffle House
reviews and complaints

We entered the Waffle House in hillview Kentucky it was very busy so we understand the wait but when we ordered our food the guy was picking the waffles up with his bear hands and was touching his phone before he did that he also touched other people's waffles like that. We also ordered bacon and sausage and didn't get either and we also ordered over easy eggs and got scrambled instead. I was just very disgusted with the way the server was handling the food

Walked into the restaurant and a couple of guest were just sitting their two employees in parking lot three employees cleaning two standing talking amung themselves, one of the ladies told me it would be a 25 min wait they can cook they have to clean the store before seven so I asked for a cup off coffee about 15 minutes went by and still no coffee and no one even took our order this is very unprofessional

I'm sending this complaint because one of your cooks at store number 963 is not washing her hands and not wear gloves and cooking after handling nasty towels. Her name is Tonya and she has a addituted at the server's and the customers. My husband ordered his Bacon med and she gave the server a go to hell look and got mad about it. If this goes on and the health inspector goes in there she will end up getting y'all a bad score. This needs to be taking care of asap. And to let y'all know that Dawn and Maryanne and Jason are awesome. We go in there all the time. But if this matter is not fixed we will not keep going.

Went to Waffle House today and as I sat at the bar waiting for my food which took fourty-five minutes anyway. I watch the manager cleaning the service line. She then without changing her gloves went and started cooking food and handing the plates off. Needless to say I didn't eat my food after seeing raw eggs drip from her glove on on to a cooked waffle.

6 people working we've been sitting at our table for 10 mins and there are empty tables so there not busy. They have all walked past us several times and we're sitting at the front door. Seems like if you're working for tips you would jump at the chance to serve someone. Maybe it's because we're white. Oh now they offered to take 50% off the check.

My name is Mark my family and I visited the Forsyth location as we rented a room next door on our way to disney world in orlando it seemed like everyone was working well and polite with the exception of our waitress I didn't get her name on account of her lack of interaction with us we were probably seated twenty minutes prior to having our order taken and getting drinks the food was great I approached the counter to pay and our waitress was at the register eating what appeared to be a pork chop while she talked to friend's seated at the bar stools opposite the register this went on for a minute or two before she realized I was standing there I overheard the friend asking if they had been busy and she replied yes but I haven't made any money to which I can fully understand why finally taking my payment I asked her about the discount my hotel advertised that you provide as a guest she rolled her eyes at me and gave me the discount I personally didn't TIP her which was difficult for me being a delivery driver and tipped employee myself I'm generally overly generous but the waitress in the camo hat and camo undershirt was probably the worst waitress I've ever had the food was great though this isn't representative of the store itself she is just not the first impression you want your customer to have we were there may 31 around 9

2 women working at Waffle House on Laurens Rd. - Amy and Jocelin and 2 men - Cory and Robert. I went in to have lunch and these 4 people were loud, rude and very unprofessional. They were using profanity and telling customers about another woman who was working that day. They were bullying her and she was crying. They were taking her tips and making her miserable. I couldn't get a straw for a while. My food was cold when I finally got it and I never got a refill on my drink. I am hard working and just needed to eat and get back to work. These staff members were awful. Since the one cook named Jason left this place is in a shambles. Where is management? Why are they allowed to act so unprofessional?

My husband went to the fort worth location on Randoll Mill Saturday morning to get us something to eat
We had 2 all star meals with the waffles
They were ok
We Ordered double eggs and. Double sausage didn't get them on either order
I rarely complain or have problems at this location but im pregnant and was craving waffle house
Called the store numerous times no answer.

I went there about 3am in the morning on sunday or monday to take out food and coffee with my friend. One of white skinny lady(waitress), she just starring at us with bad attitude and came to us and not even greeting. Something like mad to us. I order only one food. Because my friend is not feel like to eat. And the lady said you guys order only one food? For 2 person?
I went so many waffle houses, but this is worst experienced and so rude service. So I didn't give her tip. I'm not good in english and there were kind of many customers so I couldn't say anything that time. But It makes remember everyday.

Dear Sir,
I recently visited your new restaurant at 2500 Canal St, New Orleans, LA 70119. It was a very pleasant experience. Although they were very busy, I was warmly greeted with a smile and a friendly welcome. I asked the young man behind the counter a question and he was very open and friendly to me. A young lady behind the counter was singing softly and had a great voice. I will be sure to return to that restaurant.

In stark contrast, the next week I stopped at your restaurant at 2940 Elysian Fields Ave, New Orleans, LA 70122. This was a totally different experience. I received no greeting and the entire time I sat at the counter I had to listen to the women bickering about who was or was not doing their job, in particular who was washing the dishes. One of the cooks was on his cell phone the entire time he was cooking food on the grill. Needless to say, I will not be returning to this restaurant. I know why there was only one or two customers there.

Sincerely,
Charles Lagarde
5947 Annunciation Street
New Orleans, LA 70115

Today I went into Waffle House off SR 90, Midway, Florida. I ordered a porkchop dinner (2 chops, hash browns & a salad). The total for this meal $10.25. They did not have any lettage to make a salad. I was officered hash browns, but extra carbs was no substitute for a salad. YET THEY REFUSED TO MAKE ANY ADJUSTMENTS IN THE PRICE. Stating Waffle House has a Strick rule on substituting food items. I was forced to pay 3.65 for a salad they could not provide. This is very poor customer service. Can not provide the meal but refusing to adjust the price.

Same restaurant on 3/26/17. They charged me $2.10 for a coke to go. Then I was handed a SMALL coffee cup (12 oz) and told they did not have any large cups. For $2.10! I am on travel status so I was limited were I was going to eat. But this is really bad service.

After the meal was placed on the table I reached for the mustard bottle and discovered that the bottle and as a matter of fact all the bottles of condiments were nasty. The silver metal condiment holder looked as if it had not been washed/cleaned since the Waffle House was opened, many years ago. It actually ruined my appetite.
However, I was still gonna try to eat my burger meal, and discovered the hamburger was so touch I couldn't even cut it with my knife. I did present that to my waitress and she brought me another one which was ok but at that point I just was too grossed out by the nastiness of the condiment situation.
Date of incident: 3/20/2017
Waffle House
3995 University Dr.
Huntsville, Al 35805
#287

I don't see how they passed health inspection.
They need to clean the place up. I can't imagine that the kitchen area is any better.

I have only been with this company for about 3 months. And may i start off by saying this by far is the worst environment and the most mentally exhausting job i have ever had in my 25yrs of working ( in a resturant) i have ever had. Nothing could top the problems this store has.
My first encounter was when management staff had addressed a foodcost issue we were having on 3rd shift. Ending that meeting with a server being fired for theft. Well it was addressed that if not fixed we all would be terminated next. Anyway later that night i witnessed one of our cooks giving away food, taking orders without writing or asking anyone to write a ticket and collecting and pocketing whatever he collected from the guest. This has been an ongoing PROBLEM for a long time with him.
However after the shift was over i went to my gm and explained to her what i had observed. Now our district her boss is also her husband. I assumed while she was having conversation with her boss about it the cook over heard her. And from there my life has been a nightmare.
My job that i actually enjoyed became a place that i can no longer tolerate. Sence then i have been called names told that i look like a man and as a white women i have no ### i have man hands and it goes on and on. Now because of the location the majority of our customers are african american and because this cook is of same nature they JOIN in and laugh and make fun of me as well. We also have another server witch is his friend and she also has made remarks about my body me being white and humiliating me in front of a packed resturant . some of her family or friends im not sure went as far as practically beating on restroom door while i was trying to use facilities. When i came out her friend was in my face yelling telling me " ### get the ### up here and make my food" i replied excuse me she stated " u heard me u dumb white ### take me ###ING ORder and hurry the ### up before i beat ur ###" i wanted to cry cause everyone including Kenya and Boyd the cook were laughing. I ran straight for back door to call police to make them leave cause i replied to the young lady who was a child to dismiss herself from the resturant and she refused and continued to threaten me .
As i exit the back of the store i was calling police while talking and walking around toward the front the girl and her group of friends she was with had gotten into there car. Yelling at me from vehicle i started to turn around and go other direction when the girl or whoever was driving stuck a gun out the window aimed it at me and cocked it. Then begain to scream pow pow die white ### die. I ran aroynd the back of the store hiding fearing for my life. I really thought to myself unbelievable i could not believe that this waa happening to me and couldn't even think of why someone would even do that.
I ended up having wait for police so they could ESCORT me back in to get my belongings and they had waited with me outside until i had left safely.
Now help me to understand why i being pushed called names physically threatned . all because i tried do the right thing and secure my job. By helping stop the theft.
Now tell me why both these employees still have there jobs and are still up in my face yelling at me making fun and doing everthing possiable to keep me from making money . i have reported this to management and to corporate. And why am i again making a complaint because again i had leabe my job last night cause DONTAE was screaming and flipping out on me for going to management ans reporting his stealing again. And again like last time my boss treated me like ###. Mad because i left and didnt stay to continue to be abused harrassed and i guess enjoy the racial comments being mad me.
I have had enough this time i will take my documented dates and times and recordings to kentucky labor board and to an attorney office. I am now documenting this complaint im filing to this Corp. Office for my records. Along with my names and phone numbers of guest who have witnessed all of this and were furious over how i was being treated to an attorney office as well. Thank god i had two wemon who are above all this racist crap and came to my aid to help me do whatever it takes to defend my rights as a white 40yr old american women. I be the first to tell u being racist happens to all colors not just one

I recently purchased coffee and a bacon lover's blt, and I asked for regular toast instead of the grilled texas toast. The waiter charged me $5 (Free coffee) , as listed on the $5 menu. Several days later, we went to a different waffle house and I ordered the same thing. The waitress charged me for the coffee. When I inquired about it, she said that since I didn't get the texas toast, she had to use the regular menu prices. Is this true? It seems since you saved money by me asking for regular toast instead of the texas toast, why would you charge me more?

I returned the food manger wasn't in. Ever. Said he call me. I went back nobody could help or would remake my food. The workers saw the hair. I left the food on counter and walked away pissed. Said denny the manager would have to handle the problem lies and run around. And charged me 37.00 for 2 steak meals. When they are 11.59. This waffle house located in hebron kentucky on lintton

We just ate at Waffle House in Baytown on Hwy 146 and Ih10. A lady named Shell did horrible. It was the first time for me and my husband to not leave a tip. She messed up our order many times. Every time we told her we were missing something we still never got it. No sausage, no waffles for either of us. Then no syrup. No drinks through our meal. On top of that she kept yelling at the man cooking and trying to blame everything on him when it was obviously not his fault. She got mad at him because he didn't know the price of a wrap. The other waitress tried explaining to her that the chef isn't required to know the info she is asking him for. The other workers seemed very upset with her too and I'm surprised they don't just walk out the door just to not have to deal with her. And it wasn't just yelling once a them, it was a constant naggging session for like 15 min not allowing them to get a word in. I felt so sorry for the other workers. I will never go back to this restaurant again. Either fire one or loose all your workers because of the one.

Waffle House in Rincon, GA., server named Brittany actually used profanity towards me and told me to pay for my food and get out after she slammed the plated down in front of me. She was a server. She went on to scream at me at the top pf her voice and had to be physically restrained by two other employees, she wanted to come across the counter and to fight me. The store manager and District manager Gladys witnesses her behavior and told me I should understand that she was having a bad day.

Former employee who thoroughly enjoyed working for Waffle House as a District Relief Manager in Nashville, TN in late 90s then as a grill operator in Villa Rica, Ga. Loved customers and most all employees. Though you have to watch it working for Lacheryl in Villa Rica. During my time as Grill Operator that store manager was constantly spreading rumors about me and confronting me about things I never said nor thought of saying about her. I've been a gossiper nor spread lies about anyone I've ever worked with. Lacheryl was impossible when it came to that about me in particular. Tarnishing my reputation at every opportunity. And continued to do so long after I worked my notice. Constant drama in my ears every time I worked. And she spoke negatively about other managers, particularly the district manager, Richie Miles. Somehow she thought I enjoyed hearing such things? Among other gossip ? Finally I expressed to her nothing she said about others was any of my business and I never said whatever she accused me of daily. I'm normaly a quite teamplayer. I lead when I have to and quite person.I was on time, sales went up on my shift, and I could definitely hold my own. Often during peak busy hours, lacheryl would leave grill taking on cell phone, jabbering away about something or messing with her hair. That manager would call me during busy hours while I was cooking on my cell phone, which I ignored if it was not on WH phone line. Always when the same doped up waitress was working that couldn't handle a slow shift. Forcing me to both cook and deliver food . Took forever to get same gossiping doper to come to register. Lacheryl seen this as me "talking" - Nope. Its called customer service. Somehow she thought I was buddies with DM. Nope. Long after I took a much better much higher paying job, the rumors from this woman persisted.The woman knows absolutely nothing about me. Finally I tried complaining very civil to DM Richie Miles. He refused to have civil conversation in person. Ignorant and not interested in how such managers affect sales. There's a whole lot more I could say, but I won't. Now Lacheryl can be happy that i FINALY. As a result, me nor anyone in my family enter a WH in Richie's district.

My name is Julia smith an employee At store unit 1118 I was working Sunday August 7 and I was section 1 I had everything done and at 8-9 pm my other server left me to take her tables and also my tables because she had to help the cook cook by 9 pm when 3 rd shift came in the third shift jakota and summar took me in the back Bc I said to summar no I will not do the waitress that left me by my self silverware Bc I was over whelmed I said no loud on the floor jakota said look at me in my eyes three times and also said he's the boss and before he got in my face yelling him and summar got high and my cook was trynna get in the back but jakota pushed the door on the same side and told her to go and when jakota and summar was yelling at me it got to the point where I felt he was gonna hurt me and I went back on the floor and said no loud and while I was going on the floor I felt them try to pull me back Bc I felt them pull the back. Of my shirt I also never cused on the floor all I did was got loud and when I got back on the floor he called my manager and what ever he said he got me terminated and my manager did not look on the tapes to prove what I said was true and I'm gonna take them to court because I was wrongfully terminated and also when jakota and summar was yelling at me. I hear a customer yell I need to be fired and I had no say at all because my manager did not look at the tapes and wrong fully terminated me with out even looking at the tapes she just wrongfully terminated me by customers and other employees that have a habit of lieing and my manager did not have the decency to look at the tapes to prove what I was saying was true Bc I know I'm telling the truth and was wrongfully terminated

Me and my wife stopped went to the waffel house #2151 on Wesleyan dr in va beach on July 22 2016. The waitress acted like she was not all there. She couldn't understand my wife 's order she wanted the grits bowl with about having less grits than normal. I had too tell her 4 times before she could understand what she wanted. I ordered a waffel and beacon. I finished my waffel and still no beacon. I asked on other waitress and she brought it. The waitress never asked if we needed more coffee or came back to the table to ask us if we needed anything. She also forgot to bring us Splenda that we ask for. The bacon was undercooked and was not very good quality, a lot of salt. We will not be going back. Richard parker [protected] thank you