Complaint Rating:

Company information:
Wachovia Bank
Virginia
United States

We just refinanced with Wachovia. Deal was for 20 yr fixed rate at 4.875%, with Wachovia giving $2094.00 at closing. Dealing with person NC, told she'd call me with HUD info. Never did. Went to closing and Wachovia reduced their credit to $1256.00. I called the Wachovia rep I was dealing with (right there at the table at closing!) and she said she didn't know why the credit was lowered and said she'd call back. After 5 minutes, she calls and says "Oh, your appraisal was lower than your estimate." Three weeks before she told me that was not a problem because our equity in the house was more than enough to avoid PMI. Not once mentioning, nor did I sign anything that this amount could be lowered at any time. Anyway, beware of Wachovia mortgages! Unfortunately, I have been a customer with Wachovia (started with Central Fidelity) for over 25 years, and now I will close all of my accounts at that bank. Is it a wonder that they were going under until Wells Fargo bailed them out?
Ok, Wachovia, I I'm taking my 80 grand in various accts out of Wachovia, and pray to god you sell my loan.