Company information:
Wachovia Bank
Jacksonville, Florida
United States
wachovia.com
I can't believe these jerks. Back in February, I opened a 2nd account with Wachovia. I received a check/debit card. I used the card in Arizona on vacation. When I returned home, the wife and I went to dinner, and I tried using my old card for the 1st account. It was denied. I called the bank, and they said it was expired. I said, no, it isn't. They said oh, well, I see it doesn't expire for another 3 years, so we will re-activate it.
Went to use it again, it was denied. It took me 8 calls to Wachovia to finally get the problem fixed. It turns out that since I used the new card on the 2nd account, it automatically deactivated the card on the old account. They couldn't explain why, it just did. So they corrected the problem. I decided to cancel the account and go to a credit union, where this crap just doesn't happen. I let the account dwindle down, but I knew exactly how much money was in there to cover pending charges.
Meanwhile, because of the card screw-up, Wachovia decided to charge me $8.00 in SERVICE FEES for CALLING THEM!! I had $220.84 in debits clearing my account. I should have had 220.96 in the account, but because of the 8.00 service fee, I got dinged for an overdraft AND an Non-Available Funds (overlimit) fee, totaling $70.00.
I called them, and the supervisor said she will refund one of the fees, because I didn't have enough in the account to cover both transactions. I said go ahead. But after taking the time after work to actually count the money, it turns out I did have plenty of money to cover the debits, with .12 left over.
I call them back, and say, hey, you made a mistake and I want the other fee refunded. This idiot supervisor says, no, she can't do that because they already gave me a COURTESY refund!! WHAT??? They screwed up, I didn't overdraw my account and they are not going to refund my money for their mistake??? All she kept saying, like a broken record, was since they already gave me a refund of half, then I am not entitled to the other half of MY MONEY. These people have the IQ of a d**n rock. Look up stupid in the dictionary, it says 'See Wachovia'. I wish I had been there when she said that to me, I've never hit a woman in my life, but I would've b**ch-slapped that stupid c**t across the room!
It's not over. I will get my money back.
