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Vacation Rentals By Owner [VRBO]
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1.5 278 Reviews

Vacation Rentals By Owner [VRBO] Complaints Summary

34 Resolved
244 Unresolved
Our verdict: With Vacation Rentals By Owner [VRBO]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Vacation Rentals By Owner [VRBO] reviews & complaints 278

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Vacation Rentals By Owner [VRBO] Vacation Rental Rip Offs!

BEWARE! The owners & operates of this property Dickson & Erica Gill are the most ###ed up A-Holes you could ever come across! They are making money hand over fist on the previous operators BLOOD! They stole $75k worth of decor, art, furniture and more from the previous property manager! And then proceeded to rob her off her life! Let me tell you the "owners" live right next door, and their house is elevated from this one and they will watch you like a hawk! So, if you want eyes on you at all times, you'll love this place! They are also total greed-mongers, so, if one thing is out of place or if they wanna feel like you broke it, expect a big bill against your security deposit! These are the most "Dirtiest Dealing" ### Las Vegas has to offer! STAY AWAY!

If you don't believe me, type in "The Jungle & Beach Estate" Las Vegas, there are still a couple of pictures left from the Jungle & Beach Estate, and then you'll probably see all the horrible things these people say about the previous property manager, all of which these owners caused while they were nice and smiling to her face and taking her money, and at the same time they were planning how best to ruin that girls life! They will stop at nothing! Then pull up their Surf & Safari Estate. They stole that girls dreams, spirit, life...she made that property what it is and then they stole it and bought a 24 ft pontoon boat with her life! These people are absolutely FAKE, PHONY, EVIL, GREEDY and INSIDEOUS!

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CarpeDiem8932
, US
Oct 23, 2011 12:27 am EDT

PLEASE READ : REBUTTAL BY PROPERTY OWNERS:

My husband and I are the actual property owners of the home in question. I was alerted by a vacation renter that there were several nasty posts about us and our home on the web. I looked online I found many posts - all written by the same disgruntled person.

My husband and I and our home have been the focus of these posts, recorded on various complaint boards by a Ms. Kris Greven AKA Krista Friedman. She has posted these in an attempt to slander us, cause as much damage as possible and to ruin our online reputation for a vacation rental home which we operate. Some of these posts were made by Ms. Greven acting as herself, some were made by Ms. Greven pretending to be various persons posting complaints. All of the allegations made by Ms. Greven are false and have absolutely no merit. She has posted false allegations for the pure purpose of spite and anger. I am reposting this identical rebuttal on each and every untrue complaint I find so as to shed light on the truth about the person who wrote the complaints. It had been my desire to move forward and not to be forced into putting any more energy into this bad situation. But if the poster of these untruths persists, than so must I.

I wish to respond to the allegations made by Ms. Greven so that persons considering renting our vacation rental property will have a clearer picture of how we became the focus of Ms. Greven’s angry attacks. If you read through these allegations carefully, you will see a glimpse into to person who wrote them; unstable and out for revenge for wrongs that she feels were done to her. Please take note of the time that most of these posts were written; most composed in the middle of the night. It will give you insight into Ms. Greven’s history and the source of much of her wild instability.

Ms. Greven has a long term history of being implicated in vacation rental fraud. Long before she became involved with us and our property in February of 2011. This can be researched by simply putting her name (s) into Google. I provide this information in hopes that anyone who is considering a vacation rental with us will read this and do some additional research.

I also will provide my contact information at the end of this rebuttal. We have nothing to hide and would be very happy to personally answer any questions. More importantly, we can and will provide references of guests who stayed with us, many of whom were defrauded by Ms. Greven. We aided them and did what we could to help as many as we could. I cannot describe here the complexity of the situation but here is a brief a summary as I can provide.

THE HISTORY:

My husband and I decided to lease our Las Vegas home in February on 2011. We ran an add in Craig’s List and were approached by Ms. Greven about running a vacation rental from our home. She stated that she was a property manager for an investor who wanted to lease our home for that purpose. We ended up leasing our home on a 6 month lease with an option to renew. The lease was legally assumed by this investor who’s name I will not give. NO WHERE on ANY document was any reference to Kris Greven as being a partner or party of the lease. The legal lease holder, had brought Ms. Greven on board as a property manager. Although Ms. Greven always professed to us to be his silent “partner”, her name was never on any paperwork nor did the legal lease holder indicate to us that she was anything other than a vacation rental manager.

Ms. Greven ran the property for the investor who we only met the day he viewed the house, the day he signed the lease and finally on the day he signed the early termination of that lease. We did not ask any questions. The rent was paid on time and the legal lease holder upheld his end of the arrangements.

Three months into the lease the legal lease holder came to find out that Ms. Greven was allegedly siphoning vacation rental profits into her own bank account. My husband and I did not become aware of the situation until the lease holder approached us and asked for a early termination of the lease and explained what had happened. He had been financially “wiped out” by Ms. Greven and said he had no means by which to pay us our rents.

Upon hearing the lease holders story we began some research of our own. Things began to come to light about Ms. Greven’s shady past; not limited to using the our home as a venue for “massage parties” (which we discovered and stopped), de-frauding vacation rental guests out of security deposits, taking deposits for vacation rentals far beyond the date of the end of the lease and depositing these deposits into her personal account (which was later seized and closed by the bank for fraud) and keeping those deposits. She was using OUR HOME to commit these acts.

Within the same week, we were approached by someone who had been allegedly defrauded by Ms. Greven. This person provided proof to us of an extensive arrest record of Ms. Greven for fraud and methamphetamine use. We confirmed these arrests as true as proven by public record. In addition we did our own research on the web with her aliases and discovered a past littered with vacation rental fraud.

We ultimately filed a restraining order against Ms. Greven and she was banned from the property. The lease with the legal lease holder was legally terminated and we faithfully and legally followed through with every detail of that lease termination, including refunds of all deposits to vacation renters who had contracts with the legal lease holder as well as housing vacation renters that held legal contracts with the legal lease holder who wished to continue with their contracts. We also signed contracts for the legal allocation of all assets left in the home.

Sadly, Ms. Greven had defrauded many people using her own name and bank account. Most of those people were contacted and lost their deposits. As Ms. Greven had no legal rights to the property and appeared on no lease, she also had no right to act as the lessor and absorb deposits from clients. ESPECIALLY as far a 6 months PAST the termination date of the original lease. Those monies were kept by her and no one has been refunded that she defrauded to this day. We ultimately worked with the bank to have the account she was using to defraud people closed and redirected people to a place where they could file a criminal complaint against her. We have spoken with the police in regards to these matters and they are also very well aware of Ms. Greven’s checkered past.

In short, we, along with many unwary vacation renters are victims of Ms. Greven’s path of destruction. We have no criminal history. We own the home and that fact can be checked on any real estate information site. We are good standing members of our community. Please, don’t take our word for it. Research it yourself.

A good start to run some research on Ms. Greven is the following link will direct you to a “Complaint Forum” post that will shed a bit of light about Ms. Greven AKA Krista Friedman. There are many more where that came from.

Kris Greven AKA Krista Friedman — Scam

In conclusion; after the termination of the lease, we (the legal owners), continued to run the home as a vacation rental to honor the legal contracts held by the legal lease holder. As part of our attorney devised lease termination contract, we finished up the contracts that had been in his name. Sadly, there were MANY that came forth that had unwittingly deposited monies into Ms. Greven’s account. We were able to accommodate some of them as well, but most were directed to the District Attorney’s Offices to file suit.

My husband and I ultimately decided to continue to run the home as a vacation rental for ourselves. It was easy for us to oversee and it made financial sense for us to do so. If you are considering renting our home but have Googled either our names or the property address and are fearful of renting, we understand. As I stated, we have nothing to hide and will gladly answer questions, provide references and talk with you about any concerns you have. It was Ms. Greven’s intention to dissuade you from wanting to rent from us with the post that proceeds my rebuttal. She is angry and this is how she feels she can best hurt us for putting a stop to her fraudulent rampage. I won’t post my phone number here. Please email me and I will promptly then provide you with any info you require and my contact phone number so I can personally answer your concerns. Thank you for taking the time to read this. I look forward to talking to you.

My email is as follows: FoiledAgainBatman@aol.com

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Vacation Rentals By Owner [VRBO] vrbo rip off

Stayed 36 hrs and the place had dirty floors, worn appliances with rust on the side of the fridge, uncomfortable beds.. called the owner and she agreed to a partial return but once we were out of the unit she claims we caused damage and wont return calls or emails... has now kept the whole amount plus deposit..
would never trust her or VRBO again I then put up a poor review and she responded with lies! sated we stayed 4 nights and told her we wanted to explore the area, we checked into a hotel 5 minutes away for the remainder of the vacation on the 2nd day... and I did report to her that the stand she had on the back of the toilet hit my sons arm in the night when it fell as he flushed the toilet.. should have called her at that time...

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Vacation Rentals By Owner [VRBO] security deposit held

we rented a condo from the Merritts's, security deposit of 100 was held for any damages, just returned from vacation 5 days ago and this morning the security deposit was taken out of my bank acct without warning from the owners, the reason for taking my security deposit: excessive dirt on the sheets and towels! I was told that it looked like feces on the towels, really? I think one of the towels was used to clean up a spill from my two yr old. The sheet had coffee spilled on it, an easy thing to do. I was never told that if the towels or sheets were found to be dirtier than normal that my security deposit would be held. I also received an email from the owners the Merritts that further payment would be expected if the dry cleaners couldnt the coffee stain out of the sheets and she had to purchase new sheets. Im not sure what kind of sheets she uses but to keep my 100 deposit for this is unthinkable. If she is this picky about her linens then she needs to state it in her contract, and probably ask that no children can stay in her condo. Never rent from these people, I am trying to let everyone know how we were treated over dirty towels and sheets. VRBO #295422, it is at coral beach resort in myrtle beach, number 1154. Stay away from this condo!

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Vacation Rentals By Owner [VRBO] vacation home rental / internet scandal

I paid money to rent a vacation home for a week for my wedding & thanks to the ACTUAL OWNERS of the house I was able to have my wedding. Now my problem is with my $1000 deposit. I left the house in AMAZING shape. I'm talking spotless. Some b.s. happen a few days after we had checked out with SOME OTHER RENTER AFTER US (2 DAYS after we checked out) & now all of a sudden Kris can not pay us our deposit. She says she owes it to us, but she can't pay it. Now her partner Shaw Wen who is on my contract & who I put half of my full rental money into his account said he was going to mail me out a check and has not. Its been over a month since I checked out. DO NOT DO BUSINESS WITH SHAW WEN INC (realitor), KRISTA FRIEDMAN AKA KRIS GREVEN OR HOMEAWAY! U WILL GET SCREWED OUT OF YOU MONEY!

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Vacation Rentals By Owner [VRBO] owner unprofessional and lack service

I contacted owner by e-mail to rent the unit.The owner said it was available. The calendar showed availability and I responded back asking them to send rental agreement and to tell me how to make my payment to reserve the unit. After 1-1/2 days of no response, I called and the voicemail was full. I e-mailed with phone numbers to respond due to time getting close and got an e-mail saying the unit was rented, sorry. This was very unprofessional. Don't put a listing in and tell someone the unit is available and then rent it out from under them without so much as a phone call. I've rented with many other VRBO units and this is the worst treatment I've had. Beware if you are depending on the unit to be available.

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indica
RICHMOND HILL, CA
Jul 22, 2015 4:36 pm EDT

It happened to us, too.The listing was available, and the dates on calendar were available .The manager called us a minute after she confirmed with us that the condo was available and told us she was sorry but we can look at other properties she has. We didn't end up renting from her.

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Vacation Rentals By Owner [VRBO] moved to alternate location without authorization

The vacation property is one, large Victorian home divided into 3 units and the owner of the properties lives in unit #3. We booked unit #2 six months in advance as a vacation rental to house a group of 7-9 family members. This was a very special trip as I was running the Boston Marathon and we were reuniting with family members we hadn't seen in a while. We went to great lengths in planning this trip and had specific needs related to our group. One member of our group recently had her 6th hip surgery and I inquired in advance regarding the set up of the unit to determine whether the unit would work as there was one set of stairs in the condominium. All looked good for our stay in Unit 2 as the one flight of stairs would not be an issue and the bedrooms/beds configuration worked well with our needs. Upon arrival, my in-laws arrived a couple of hours before we did and upon checking in were immediately moved to unit #3 as opposed to the unit we had reserved (#2). My in-laws were told the family that was booked for unit #3 was moved into our unit (#2) because they were allergic to dogs and that the owner lived in unit #3 and had a dog. My in-laws could not get a hold of me as I was on a delayed flight and could not be reached to address the situation and were left to wait for our arrival. When my in-laws stepped into unit #3 they found the place to be in complete disarray and Aihua(the owner) was frantically trying to get the place pulled together. It was obvious she was not prepared for anyone to stay there as it had not been cleaned and stuff was piled everywhere. The owner then left and I arrived shortly there after with my husband and a friend. The place was not only dirty but did not meet our needs in terms of sleeping arrangements and the most alarming of all was the fact that there were three flights of stairs that needed to be maneuvered by our family member who just had hip surgery! The owner (Aihua) mentioned to my in-laws she would stop by at 10:00am the next morning. I called Aihua shortly after I arrived as I wanted an explanation and she never returned my call that night. Aihua had mentioned to my in-laws she would stop by at 10:00am the next morning and she never arrived at 10am the next morning (apparently, she was at the property according folks in the other unit but never stopped by to see us). I had to call her again and we finally made contact and she came over to discuss the situation. We expressed our concerns and in the end she reimbursed us $750 of our $2000. Because of the inappropriate set-up of the house, two of us ended up having to move to a hotel for 3 nights and this set us back $1200 (rates are nice and high during marathon weekend). Not to mention, we caught up with the family who was moved tour our unit (#2) and they confirmed they were not allergic to dogs, never told this to the owner, and that they told the owner, they were not going to stay in her home (#3) and told us it was because the house was a complete mess! So, Aihua lied to us and placed them in our unit without discussing it with us. In addition, Aihua provided (what she thought) was a plate/dishes set (2 boxes left on the kitchen counter) to accommodate our group as she didn't have enough plates etc... Turns out each box had only 1 or 2 place settings and in the end she accused our parents of taking dishes! Unbelievable! All in all, a very bad situation that could have been remedied had Aihua, the owner, been honest with us from the start and offered to assist us in providing 1) a full refund or 2) finding reserve accommodations for us. She did offer to refund all of our money and we would then be left to find accommodations in Boston on our own during marathon weekend. If all family members had to get a hotel, at that time, we would have been out thousands of dollars...that is if we could find availability. Stuck between a rock and a hard spot. I have provided photos and here is the link to the property. Unit 3 isn't even listed. http://www.sunrealty.net/vacationrental/georgiarental.html. We originally contacted the vacation rental property through vbro.com. to rent unit #2.

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Vacation Rentals By Owner [VRBO] renter be aware

Be aware before you rent this apartment. The site shows a lovely view of the town, but the view from the apartment looks down on roof tops and TV antennas, not the beautiful town or Tuscan countryside we expected. There are bell towers one block away which dong every half hour and on the hour. You'll get used to sleeping through them about the time you leave. Very small quaint town, but not much to do there. You must have a car and parking is difficult. Make sure you notify the owner on arrival of ALL preexisting maintenance and housekeeping issues, even if minor. The owner tried to charge us an additional 200 Euro for "repairs and cleaning"! The owner, Victori Florea, was very difficult for us to work with and we found her very aggravating. We should have been more aware there might be issues. For a property to be rented since 2001, and only showing four reviews, quite widely spaced in time, of which one was submitted by the owner, we should have known better. Be aware.

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hardworker12
, US
Jun 04, 2012 1:56 pm EDT

We have been there three times. We didn't rent through a website so saying her reviews are scant, it could be she is looking in the wrong places. We love the village, her apartment and her!

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Toscano
Brookline, US
Dec 09, 2011 7:09 am EST

This is the only rentor in ten years that has complained and they left my place in shambles, lied about how many would be there and got a discount to stay to boot. Look at the reviews. I only started on VRBO this year, that is why there were only four reviews but it was rented from April to November with many happy calls and comments. These people were very hard to deal with and they are the reason that for the first time in 10 years I have asked for a security deposit. Never had to before them...also cowardly that they used my name and did not leave theirs. There are some sad, unappreciative and unhappy people out there.

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Vacation Rentals By Owner [VRBO] internet fraud

We rented a vacation home in Eze, France trough VRBO/Homeaway and purchased the "Care free Vacation Insurance" they advertise. 2 days after we were told everything was completed and had transferred $6500.00, we were told that we were the victim of an internet scam. When we finally were able to contact the owner of the home she indicated that this had happened 6 months ago as well through VRBO/Homeaway. What bothers me is that the insurance company was able to tell us we were scammed in 2 days, why could that not have been checked before we sent the money? We have have called multiple times and sent registered letters and VRBO/Homeaway has never responded back to us. Great customer service - NOT.
Sue SB

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N Zeegers
, NL
May 24, 2012 10:46 pm EDT
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I am very discontented about homeaway and their service too. They claim to have a save site and even offer a guarantee. But homeaway is NOT save. When you get scammed they seem to forget all about this insurance. Their customer service even admitted that fraud happened through their site often! They unfortunately never ever take responsibility. I strongly recommend not to use homeaway.com to book you holiday! #homeaway

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annh123
San Jose, US
Jun 27, 2011 10:42 pm EDT

$6500 was for the rental - not the insurance.

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Vacation Rentals By Owner [VRBO] vrbo #212041

Beware of this owner! Good Luck on getting your deposit back. Owner said there was drywall damage next to the fireplace after two weeks of unanswered phone calls and emails. After reviewing pictures of the fireplace that I took during my stay, I could see that the damage to the fireplace was repaired prior to our visit. When I finally got the owner on the phone he changed his location of damage to stratches by the stairs. This is a clear indication that the owner is dishonest. Owner cussed at me for 20 minutes on the phone and called me unspeakable terms. I would not reccommend that anyone rents from this owner.

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Vacation Rentals By Owner [VRBO] stolen security deposit scam

a complete refusal to return security deposit of $500 US because od damages to a condo unit in ajijic mexico. all a total fabrication of how we left the unit. be cautious about giving secirity deposits like this. the owner is canadian and initially said she didnt receive the $1000 deposit on rent until i faxed her a copy of the canceled bank draft...then she "found it" beware beware beware of norah bird hamilton

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Unusualmuse
Drumheller, CA
Jun 07, 2015 8:31 pm EDT

I have only ever had one damage deposit that I did not return immediately from Ajijic (unless it was inadvertent and I returned it the minute I realized it was outstanding). We had just replaced the furniture in A13 and were astounded when our Property Manager sent us pictures of what appeared to be grease in numerous places on both the couch and the love seat. I sent the pictures to the Guests and explained that I would be having the furniture professionally cleaned and would return whatever the remainder of the deposit was left. I asked if perhaps they ate their meals in the living room rather than the dining room. They were highly offended and threatened to have a lawyer in Ajijic bring action and that I would be sorry if I withheld their deposit. I never saw this complaint until today. At the time, our Property Manager had a friend that shampooed the furniture at no charge and I returned the full deposit. Unfortunately when I returned to Ajijic a few months later, I discovered that the shampooing had not removed the grease at all. I tried several things to remove it but after another season we replaced the furniture again. It took me till last year to appreciate what had occurred. I was suntanning one day and it was hot, so decided to go take a rest inside. I went to sit down when I suddenly appreciated that I was covered in Sun Tan Lotion. The penny dropped that the grease must have been sun tan lotion. I have been a Landlord in Canada for 26 years and in Mexico for 8. I have only kept a damage deposit once where it was not applied to the rent. Even though this young lady left her suite 2 months earlier than her lease required, she took me to court. The judge explained the law to her and the need to give a full 30 days Notice even at the end of a lease from the beginning of the month. I was awarded her deposit.

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SARAH HOWLEY
st.ignace michigan, US
Mar 09, 2012 2:50 am EST

Our friends rented from Norah Bird Hamilton in LaFloresta Ajijic at the same time we
had a rental in adjacent town. The friends are responsible, professional people and
we visited numerous times while they rented Norahs rental. Norah was less than
truthful about amenities she described: club house to meet friends, pool, etc
Well, there was a total lack of any furniture in clubhouse, pool had about 4 chairs which were always occupied and the rest were broken-down. Furthermore, there was no
where outside unit to sit outside. front lawn of about 6' sloped right down.
Then Norah refused refund: I helped clean night before departure and place was
immaculate. Norah lied, didn't fulfill contract for transportation to airport & is a SCAM.
She further lied and said this was brand new furniture. Lie. Sheets worn/tattered.
BEWARE OF NORAH BIRD HAMILTON OF CANADA. SHE CHEATS ON RETURNING
SECURITY DEPOSITS. DON'T GIVE HER ONE. OR CHECK HER RECORD.

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Cath Crespi
, MX
Jun 18, 2011 4:01 pm EDT

Unfortunately, many people have been disappointed in rentals offered by this person and her husband. Never arrive after dark, insist on being met by them and not a rep upon arrival. Check condition of unit, refrigerator, enough gas to cook, availabilty of TV and Internet service, cooking utensils, bedding. These are all complaints I have heard in the last few months by Canadians who come for short term. Also pool is too cold for most people as it is NOT heated and sun in winter months is not hot enough to heat. Easier to look elsewhere if you want to be hassle-free. On the good side it is an excellent location within walking distance If walking o ncobblestones is not a problem for you and tenants are helpful and friendly group.

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Vacation Rentals By Owner [VRBO] vrbo listing #313971 blue hue

We paid a significant amount of money to stay in what turned out to be completely unacceptable accommodations. It was filthy, unsafe, not up to code, and literally falling apart in places.

The rental listing with pictures and rental contract had many misrepresentations about the accommodations, types of beds, private pool and the use of a boat to transport to us to the beach was non existent.

We arrived on late Saturday, April 2nd after traveling cross country, to find the house in an unacceptable condition. A stopped up toilet with feces, a bed had been slept in; other bed linens were dirty and torn. The towels appeared dirty and smelled like they had been left in the washing machine for days before drying. I had to wash all the bed linens and towels before we could go to bed. Some of the people in our party had to check into a hotel so the children could go to sleep.

Our phone calls and emails were not responded to by Patti Navilo the property manager. Each day we left numerous phone messages and sent emails and did not receive a response until on the fourth day of our week stay, we mentioned the next correspondence would be from our attorney.

We did receive a call on Sunday, April 3 from the cleaning service. We were told at that time that the cleaning people would arrive at 11:00 AM on Monday. I waited for them, but they never showed. When I tried calling them, there was no answer and voice mail was not set up. We ended up cleaning the house ourselves, taking a good deal of time away from our vacation and family activities.

As for the repairs, a repair man finally arrived on Thursday, April 7, nearly at the end of our vacation. A family member was forced to stay at the house while he repaired a few of the more glaring items. He was not able to complete the work, however, without an electrician.

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Vacation Rentals By Owner [VRBO] beware of fontainebleau miami vrbo

Just so you dont find yourself in a similar situation, I wanted to let you in on a very horrible experience using VRBO for a unit at the Fontainebleau!

We found Avi Earl Cohen’s suite at the Fontainebleau Miami on VRBO under the Listing #233418. When we arrived on the 31st we noticed that there were open food containers in the kitchen as well as food in the refrigerator. At first we thought that they had just forgotten to clean the kitchen but it soon became apparent that they had also not changed/cleaned the sheets we were supposed to sleep on. It also became apparent that the unit he was advertising in the listing (thru photos) was different than the one we ultimately had been put in – different views, furniture and layout! We found cockroaches on the dining room furniture and we emailed Avi to tell him about the condition of his unit. He told us “that is awful” and we arranged with him to have housekeeping go back to clean our unit. We proceeded to go out to dinner and upon re-entering the unit noticed a stack of towels and some shampoo bottles on the coffee table, but the bedding (on both the master bed and the pullout bed) was still unchanged and dirty.

We did everything we could to have our unit changed, including speaking to a manager, but they told us their hands were tied. We called Avi but he didn’t answer his phone. We were stuck in a dirty hotel room with a dirty kitchen, cockroaches and nowhere to sleep. Ultimately the Resort sent housekeeping up with clean sheets at 2:30 AM and she was done making our beds closer to 3:30 AM. We proceeded to write Avi an email telling him how terrible our experience was – that while we had new sheets on the beds the rest of the unit was still dirty - and requested a full refund for our horrific situation. We then tried to get our belonging out of the safe deposit box in order to leave. His safe, however, was defective and it wasn’t until 4:30 that we had security finally open it for us to get our valuables. By that point, while we didn’t want to stay there it became highly unreasonable for us to go anywhere else.

We awoke just a few hours later to an email from Avi saying that he was very disappointed with his housekeeping staff and that “I don’t want someones money in this situation”. We of course agreed with him and got our things together to leave the unit. At this point we had had no satisfaction of enjoying the property and barely slept 4 hours. We wrote and email back to Avi letting him know that we would also not be staying in the unit on Monday as our vacation was very short and there was no way we would risk another hellish night. To this Avi got increasingly brutish and agitated and said he would only give us a portion of our money back as he had to pay for housekeeping (which clearly wasn’t true as they never showed up!).

Avi sent security to escort us out of his unit early and through various emails demanded that we pay for the night we stayed in his unit, even though he had previously told us that what we were going through was awful and that he would never expect us to pay for it.

We spent the rest of the morning before leaving the Fontainebleau Hotel, talking to various levels of Hotel Management and Condo Rental management, all who told us that Avi is commonly running into these issues because he doesn’t run his “condo rental” program correctly and forgets to have the unit cleaned.

I warn you do NOT rent this unit from him, it is a scam! We are now appealing this with our credit card as well as paypal, and while I'm sure we will get the money back somehow - it still ruined the beginning of our trip!

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Vacation Rentals By Owner [VRBO] rent a home

Dear Sirs,
during the month of October 2010 we rented a house through the 'agency VRBO:
Location: Point Reyes Station CA 94956
period: 31 September 2010-17 October 2010
Object Name: "View Country Retreat"
Contact: Email: [protected]@gmail.com
Rent: $ 3250.50 + $ 200 Security Deposit
Having called two times the reimbursement of $ 200 Security Deposit
we did not get any response.
Please take note and take action to obtain repayment of the deposit.
At the moment we are interested in a new contract by the same agency (VRBO) and look forward to your prompt response in order to sign a new contract.
Yours sincerely
Lucia Lorenzetti

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Lakeside
Port Dover, CA
Apr 15, 2011 11:54 pm EDT

We are also having an issue with reimbursement. We gave a down payment for Feb. 2011 in the spring of 2010 but during the fall of 2010 our plans had changed. I e-mailed the owner & asked what his cancellation policy was & he stated we would get $400.00 of the $500.00 that we gave him as his cancellation fee is $100. He asked if we could wait until Feb. to see if he was able to rent his home. We obliged. We contacted him again in Feb. asking about our reimbursement & he assured us he would give us our money. We again e-mailed about the middle of March (2011) & he said he was expecting a payment at the end of the month & would deposit our money into pay pal account & that he would e-mail when he had done that. It is April 15, 2011 & we still have not received our money back. I e-mailed him again today but have yet to hear from him. We have all the e-mails he has sent us stating he would give us our money back. What is our next step? We feel we have been more than fair with this gentleman. (Note: I was unsure where to put this e-mail but this is the same topic so I thought I'd try here)
Uncertain

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Vacation Rentals By Owner [VRBO] rental reviews

After a rental thru VRBO at Kiawah Island, the site disallowed a negative review, stating the owner confirmed we never stayed at the property. We furnished tons of documentation of our stay to VRBO, and they initially agreed with us and allowed the review. The owner saw the review, called VRBO, and the review was taken down after owner lied about us staying at the villa. The owners at this site have the right to pick and choose reviews to be posted. Wow, great policy there! Obviously, owners and VRBO work together to maximize the rentals for both parties. I can't imagine having to deal with VRBO over a financial dispute.

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Susan Sharpe
Creedmoor, US
May 31, 2012 3:14 am EDT
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Rental Review should not be allowed period! I have had rentals in the mountains and the coast and have used VRBO for about 12 years and never a problem until a germ maniac stayed in my place and had tons of complaints. I keep a very clean condo and she refused to stay one night after booking for a week. So I received my first review in 12 years and it was a bad one to say the least. This woman was crazy. I tried to get VRBO to remove it and was told that the guest had to remove it. What? Do you really think a crazy woman is going to take the time to call and remove it. No. So Basically I have to live with that on my page indefinitely. Makes no sense. . I am up for renewal in one month so I will not renew with VRBO. So if they thought about it, they lose a renewal because of this bad review that was totally untrue. I just want to say to all the hot heads that rent a place and freak out if they see a speck of dust, do us all a favor and get a hotel room!

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Vacation Rentals By Owner [VRBO] theft, flood, mosquitoes

Rip off house. NOT a 3 BR/3BA house. 3rd bedroom and second bath are in unsecured basement, only partially screened (useless) and is open to outdoors. It totally flooded when it rained so everything on the floor got soaked (all of our luggage since there is no other place to put it). Mosquitoes breed in the basement bathroom and feed on you all night. Caretaker came over and snooped around while we were gone, we caught her twice. Also, we left binoculars there in the flood shuffle and the caretaker "couldn't find them". Hmmmm, we called from the airport to ask them to return the BEFORE checkin time for the next guests. Owner is a jerk, he was totally unhelpful. Milolii is a pit, there is NOTHING growing in this area, it is amazing anyone chooses to live there. We were shocked this exists in Hawaii. BAD DEAL!

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Cheryl fortman
Escondido, US
Aug 17, 2013 3:15 pm EDT
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I am the new owner of the aloha beach house and in the summer there isn't anyplace on the big island late in the day where there isn't Mosquitos . According to the manager this renter left the door open during a tropical storm. I don't know a bout the binoculars but we have 29 positive comments on vrbo which says a lot about this house.

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Vacation Rentals By Owner [VRBO] consumer is powerless

Vacation Rentals by Owner (vrbo.com) gives the traveler access to a variety of private homes/cabins/condos for rent. If everything goes well, great. But if the traveler encounters problems, he is at the mercy of the owner to get any solution. If you want a partial or full refund - even if your case is rock-solid - the owner is holding your money and may not care about your unsatisfactory stay (or even NON-stay, due to a mudslide blocking access to the cabin, or other problem preventing the traveler from even entering the rental.) If you like disputes, then go ahead and risk renting from an absentee owner with no local professional caretaker. You will have the burden of proof, and all of the problems will be on your shoulders. Personally I will not rent from the vrbo.com site again.

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Picnicman
, ID
Mar 26, 2011 6:25 am EDT
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Hi HappyMom. Comment 1 was the result of a bad decision to work with what I've discovered to be a not very scrupulous marketing company that promises link-backs. Then I was notified of a response and comment 2 was all I really had to say. Certainly not happy about it but no way to remove it. Thankfully there shouldn't be any more dubious things like this that floating around as we caught it pretty quick.

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HappyMom
Fort Worth, US
Mar 25, 2011 10:59 pm EDT

"I've used cross-pollinate.com, a small niche company that personally inspects their properties and takes a lot of responsibility."

Wow, Steve, are you seriously advertising your own company on this forum?

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Picnicman
, ID
Feb 06, 2011 10:02 pm EST
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Very good points. Ironically, my wife is from Puerto Rico (and I'm a big surfer). Maybe it's fate telling me to trade Europe for the Caribbean?

Steve (Picnicman)

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portiaperu
Sudbury, US
Feb 06, 2011 5:39 pm EST
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I am a homeway and vrbo vacation rental owner and I am a traveler that has rented properties throughout the US and Europe with satisfaction (I've rented in Florida, California, Maryland, New York, the Southwest, London, and mulitple cities and towns in France and Italy.)

The key to protesting yourself when renting is to communicate with the owner or property manager. Ask questions and get specific answers. If you don't get the answers or assurances you need, move on to another property. The person that represents the property should be able to answer your questions in detail - don't accept vague answers to questions about the property amenities, neighborhood and services in the local area, and proximity and travel to attractions. General answers could be a tip off to a scam.

Don't make assumptions about a property. Have multiple conversations and ask as many questions as you need to determine if it is right for you. Request addition photos of the interior and exterior. Many rental properties present limited pictures of their best features online.

An equally important key to protecting yourself is having a written and signed rental agreement that outlines the terms of your stay: rental payments, security deposit, and cancellation policies. Ask about liability insurance. and request proof if you have any concerns.

Ask how maintenance and repairs are handled during your stay. What are the responsibilities of the renter, property manager, and owner when there is a repair to be made? For example, how does the owner/manager handle a broken washing machine? A house cleaning that doesn't happen on time?

Do your research. Make certain the property exists using online resources such as google, zillow, and various town records (many assessor's office records are online). Call the town or city offices and ask if their is such a property if you have any doubts.

Beware sending cash or wiring funds ! Do not be rushed into a "deal". If it sounds too good to be true, it's a scam. Vacation rentals are a good value and often offer hotel-like amenities for less than hotel rates; but a property that is priced lower than the prevailing market rate is suspicious. Beware a bargain!

Don't avoid vacation rental properties because of one bad experience. There are many responsible owners that are opening their homes to visitors for truly memorable vacation experiences.

R @ Edgartown, MA
www.freewebs.com/katamadelight

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rincon_puerto_rico
, PR
Feb 06, 2011 1:08 pm EST
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Homeaway.com, VROB, and TripAdvisor, are money hungry web sites, the more they listings they have on their site the more money they generate with ads and people who list their rentals. The point is, "Home Away, the parent company to VRBO.com" MOST of their listings are from people's Rentals that are Illegal, and if they were to loose ALL the peoples listings that are Illegal there would be no web site. TripAdvisor is the same, if you ever stayed anywhere, just post it there and they post the rental on their site..Legal or Illegal, doesn't matter to them..Its all about making money.

How would you like to stay at a place from one of these sites, and lets say you get hurt, or theirs a fire, something happens to you.. Do you think the owners care? They are trying to save money by avoiding spending money, Because they are Illegal, they are not spending money on things like permits, bond insurance, fire permits, and just Insurance in general. They operate like they are legal like collecting tax money- anywhere from 3%-22%, that goes into their pocket rather than sending it to the local government or the state they live in. The only winner is the owner.. UNTIL they are caught. They should catch all these people that are Illegal and FINE them, Most been operating for years, and collected a lot of money over the years, and even collected tax money and electric surcharges that were never reported.

The people that get hurt are the real business owners that do have their operating permits trying to conduct business. Trying to compete against ALL the new Illegal Rentals popping up all over the place. Yes the Illegals might be putting cash into their pockets, but they forget that the tax money collected is to be for promoting Tourism in their town, state or country. If the state doesn't have funds for advertising Tourism on TV, magazines, billboards..etc. how will people know about your little Illegal Rental... Thats right, ALL the Legal rentals that are paying permits taxes etc... are flipping your bill so that your rental gets discovered..

I live in Rincon a small surfer town in Puerto Rico. I have seen an increase of rentals here, and over the last 4 years it has turned into one gigantic rental of a place. Since, ANYONE with a picture can place a couple pictures of their house, condo, apartment, or what ever, And post them on a web site and presto. They start their own business of being a rental property.
Hell, for that matter I can take a picture of my neighbors house, put it on a web site, cause I know he goes on Vacation during the summer, and use it to make some extra money.. OR not just collect some security deposits and tell them you double booked and offer a different time period.. There are a lot of scammers out there too..
Illegal rentals are stealing money from me and my family and taking food off my table... AND ALL should be FINED. Let them cry, Since they will not come forward and pay permits to be Legal.

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Picnicman
, ID
Feb 06, 2011 11:08 am EST
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There's a lot of good properties on VRBO, but there's no accountability of what sort of service you'll get once you arrive. The same goes for many sites that operate in a similar vain - like homeaway.com, etc. I've used cross-pollinate.com, a small niche company that personally inspects their properties and takes a lot of responsibility. It seems there's loads of new sites to find vacation rentals, but very few of them are actually involved in assuring that your vacation is good too. Too much focus on the planning of the vacation and not enough service during the actual stay.

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Vacation Rentals By Owner [VRBO] bedbugs infestation

The place is infested with bedbugs. We told the property manager, Jennifer Mohrman and she accused us of bringing the bugs in. My friends' daughter turns one today and still has a huge disgusting rash from these bugs. At 200+ night, one would expect a clean place to lay your head down...instead our trip was a nightmare! Worst part is that, she isn't going to throw those mattresses out and I am sure this problem will continue if she doesn't.

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Vacation Rentals By Owner [VRBO] take your chances staying here

We were excited to stay at this rental because the reviews on VRBO all sounded so wonderful. Didn't know at the time that VRBO owners have control over posting their reviews, so potential renters will never see the negative reviews. Our experience definitely turned negative during our stay, and has soured our memories of the trip to the point that we will probably not rent another VRBO again.

Two things happened. First, this rental advertises "a secure GARAGE PARKING, which is heated in the winter time, with RESERVED PARKING space (Floor/level 1)". WOW, this is great in theory. The problem we had is that on our 2nd night there, someone else parked in the reserved parking space for our rental. After discussing the situation with the on-site office manager, we were told we could not have a pass to park out in one of the many spaces out front (the easiest solution for all), nor could we park anywhere else BUT our supposedly reserved spot. She was not very helpful since we were renting from a private condo owner, and the office manager was there to represent condo owners who used HER services to rent their condos vs. VRBO. A towing policy was posted on signs in the parking garage for those who violated, so we had to call a tow truck to remove the offending vehicle, and my husband wasted 2 hours of precious vacation time dealing with the tow truck process so that we could just park our car for the night. First tow truck was too big to fit through the garage door opening, and we had to wait for a second truck to show up. Then we had to worry about having damage done to our rental vehicle, keying or whatever, due to an upset owner of the towed vehicle. It cost this guy $250 to get his car back. So lesson here is (1) definitely don't park in anyone else's reserved spot, and (2) heaven forbid that someone else park in your reserved spot as you will get stuck wasting your vacation time to arrange for towing so you can park your car. I'm not blaming the condo owners for this incident personally, but just noting it is a "benefit" - ? of this rental that can turn quickly into an undesirable situation for you.

The second thing that happened concerned the king-size master bed. My husband (6' tall, 190 lbs. - normal weight!) went to lie down for a short nap on the afternoon of our last full day. After a few seconds, the side board of the bed collapsed. It was made of some type of softwood, with large grain variations and knotholes galore. The sudden drop actually jarred my husband's back. We called the local property manager (Rob) immediately, and waited 1 1/2 hours for him to show up. He looked at it and noted that the weak point seemed to have been a rather large knothole right smack in the middle of this sideboard. We sent the condo owners a cell phone picture of the damaged board. The condo owner husband quickly texted back that he was sorry for the inconvenience, and that it appeared to him as well that the knothole was a weak point AND stated to us that he was a safety inspector for his career. THEN, the real problem started. The condo owner wife called me about 2 hours later, and started making accusations that my husband or I must have stood on the side rail to cause it to fail. I told her we certainly did not. She was wanting us to pay for the damages, claiming we had CAUSED the problem. If we had caused any damages, we certainly would have paid - we are honorable, church-going people. But we had done no harm. If a 190 lb. person lying on a bed results in the bed collapsing, then one has to question the integrity of the bed. When inspecting the bed after the collapse, while the property manager Rob was there with us, it was noted that the bed had no vertical supports underneath the mattress and that the bed side rail had an inferior quality wood that was used to support the horizontal slats underneath. Most of the weight to support this bed was resting on these side rails. Paired with all the knotholes in the wood, it was clearly an accident waiting to happen. I'll save you the long story of the next few days concerning all the phone calls and e-mails from the condo owner wife seeking payment from us. Bottom line, she deducted the money from our $400 security deposit to repair this faulty bed. We came away from this experience grateful that something more expensive had not failed during our stay - a heater, a refrigerator... as we obviously would have been blamed if it had occurred during our stay.

So do yourself a favor. Don't assume, like we did, that just because a VRBO has favorable reviews that you will have an enjoyable experience with that rental. Truth be told, if the condo owner wife had been more sympathetic and understanding, we probably would have offered to pay for some or all of the damage of this faulty bed on our own initiative, just out of human kindness. But she insisted on falsely accusing us of CAUSING the damage (which we did not do), and that does not make for a very conducive environment for reaching a settlement. I would not rent this VRBO again. The owners operate under the company name of JMD Vacation Property Rentals (or JMD & Associates for billing purposes). Their names are Jeff & Maureen Kleinfelter, and the condo address is 5519 N. Lillehammer Lane, #1403, Park City, Utah.

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Update by abadmemory
Jan 15, 2011 9:14 pm EST

For some strange reason, it seems that complaints posted on this site mentioning a VRBO situation automatically get forwarded to VRBO.com immediately. I had to edit my complaint to remove the VRBO.com that just mysteriously showed up under the title when I posted my original complaint. So the first sarcastic comment posted here was probably from someone in association with VRBO.com. They are quick to jump to their defense.

So again, we spent 2 of the 5 nights of our vacation stay having to deal with issues specific to this condo. Not fun. If the attitude of the owners had been less accusatory concerning the faulty bed, we probably would have just blown off the whole towing incident, and not registered any complaint. What a shame - it was a lovely condo in a nice location, but anytime you have a security deposit at risk, YOU run the risk of having it used. And there is very little you can do about it. Think we'll stick to hotels in the future.

Update by abadmemory
Jan 14, 2011 3:55 pm EST

I'm not saying it was VRBO's fault. I'm saying we had a negative experience with the parking situation with this rental unit and with the attitude of these condo owners - who do use VRBO to list their property. I left many details out in an interest of not having a complaint listing a mile long. The issues I addressed would be of concern to anyone looking to potentially rent this unit. And as I told the owners, there was no "hide the cannoli", to use your rather vulgar expression, during our 5 day stay. My adult son was footsteps away in bedroom #2. This was not a romantic trip, it was purely for the fun of skiing and snowmobiling with my husband and son. Your comments reveal your immaturity.

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Vacation Rentals By Owner [VRBO] - beware of property owner lying to keep deposit

This VRBO owner withheld our security deposit because she miscalculated the actual cost to heat the pool during our stay. The rate she offered was $15 per day and she tried to cover her $450 monthly gas bill with our deposit. She was not available when the microwave stopped working, she did not call me back when I had questions about the gate and accused u...

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Vacation Rentals By Owner [VRBO] vrbo listing #292327

15 Highland Ave located in Los Gatos, CA is listed on VRBO #292327. This house is misrepresentated. We prepaid 2 months rent in total $9, 200. We lasted 17 days in the house. There was no central heating. An antique floor heater that would only keep the living room warm if we kept all doors closed to other areas of the house. Each room had recessed heaters that were from the 1950's made by a company called Wesix that went out of business years ago, and looked like a fire hazard if turned on. The kitchen did not have any heat. In the morning even the heated room (living room), required a blanket to stay warm. The sheets in one bedroom were thread bare. We bought and left 2 sets of sheets, and a mattress topper, since the twin bed was so uncomfortable. We were instructed to refrain from opening certain windows in the bedrooms. Thus no circulation of air. A mildewy smell was present throughout the entire house, which we noticed when we moved out and had to wash our entire suitcase full of clothes to get the smell out. There were cable wires coming through certain bedroom windows, and that is reason why we could not open them. As regular VRBO users we rely on the integrity of the presentations. This house should be delisted. We will be suing the owner, Teresa Spaulding. We have several photos of the inside of this house to back up our complaints and would be happy to share with anyone that is interested.

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electronicwarrior
, US
Jan 06, 2011 5:43 pm EST

I don't know the specifics but as an owner of vacation rentals I would discount such a comment. I've had people complain about being cold in Tahoe in the winter when the temperature in the p property was documented to be over 75F! What's needed is a site to warn vacation property owners about BAD RENTERS.

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