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2.8 157 Reviews

Vonage Complaints Summary

70 Resolved
87 Unresolved
Our verdict: Dealing with Vonage, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Vonage reviews & complaints 157

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5:33 am EST
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Vonage voip phone service

I am with Vonage for my phone service and my service contract ends on 11/22/2015. I paid monthly service charges until 12/08/2015. Last week i moved to a different carrier and submitted number transfer which was transferred on 11/20/2015. Vonage automatically cancelled my service when number transferred and charged early termination fee of $21.45 even thou I paid bill until 12/08. When I called them, they did not agree to refund termination fee or prorated monthly fee. How come they charge early termination when I paid until 12/08 and contract ends on 11/22.

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Vonage cancelling service

I cancelled my Service with Vonage 5 years ago. I never gave it a second thought until they called 6 months ago to tell me I owed 2 months like $42. I refused to pay and told them I cancelled 5 years earlier. Then they said they never had any indication that I cancelled my service. I said, well I did and I still want it cancelled. I thought it was taken care of but started receiving calls from a collection agency 2 days ago. I called Vonage and they passed me around 3 times before I got to someone who would help me. She said I still owed like $42 from March but my service was now cancelled so I would not receive any more bills. I informed the lady I was recording the call too. She then said she would reduce my bill by $20 and I said ok so if I pay it the new amount of $22, am I done and I won't receive anymore calls or bills from Vonage and she said yes and I received a confirmation and receipt. Today I received another call from the collection agency. How the heck do I now get the collection agency off my back? Do I need to get a lawyer involved?

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3:27 pm EDT
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Vonage file with ic3.gov, fcc.gov, ftc.gov

I was not getting calls on my phone. I called tech support. I had them fix the settings. When I contacted VONAGE to find out how long this miss setting had been in place, how long I had been going without the service I paid for, when this miss-setting had been put in and by whom ... The reply I got was BS information that did not apply to what I asked AND "We Don" from the Executive Response Team. No help, No proper information since Vonage are the only ones with access to this information ... I have filed complaints with IC3.Gov, FCC, FTC, BBB since the response FROM THE EXECUTIVE RESPONSE TEAM was 'WE DON' ... I hate it when any company has the attitude of 'We do not have to provide the service or customer service BUT IT is your Obligation and Privilege to pay us'. I am a paying customer, I deserve both the service I pay for AND I deserve proper customer service and answers to my questions. NO CUSTOMER DESERVES THE ANSWER OF 'WE DON'..Anyone who has problems with Vonage without proper help from Vonage, File with IC3.GOV, File with FCC.GOV, File with FTC.GOV

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7:30 pm EDT
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Vonage abused by executive support

Seems great UNTIL you have to contact support! I was not getting calls. I called tech support, tech support told me that it was set for 0 rings before going to voicemail and that will not allow calls to come into my phone. I had tech reset it. I contacted Executive support to ask when it was set to 0 rings before going to voicemail, how long it had been set that way and by whom? I have not gotten any proper answers from vonage, just abuse. What I get back was abuse by Paul R of Executive Support stating, :
What we stated was that your Vonage online account from July 20, 2015, July 20, 2015, and July 29, 2015 shows that it was accessed and the voice mail settings were changed. During this time frame 3 changes occurred to voicemail settings. We donb

Sincerely,

Paul R.
Executive Response Team
No Answers, Just BS answers and Avoidance and the abuse of "We Don"

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6:38 pm EST
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Vonage deceptive practices

Our phone bill every month from Comcast has been $137.00, and that’s just for phone and internet, not including cable. I was trying to get cheaper phone service. I was told by Comcast, that you can’t have high speed internet without a phone line. So, I chose to keep the internet with Comcast and tried to find a cheaper phone provider. On the 26th of February, I called Basic Talk (who I now know to be Vonage) who claimed they could provide phone service for $12.55 a month. They also claimed they would call Comcast so I keep our phone number. On March 2nd, the internet stopped working because the phone line went dead. When I called Basic Talk after getting an 800 number off television, they told me I had to have high speed internet to obtain the phone service. Because the phone equipment they provided didn’t work, I called them to cancel their service to get our phone turned back on. They claimed the cancellation was taking place and sent me an e-mail stating this had been done. I then called Comcast to get the phone turned back on. Comcast told me that Basic Talk had pirated the old phone number (which we’ve had for 24 ½ years) and gave me a new phone number. Comcast said for me to get the old phone number back, I have to call Basic Talk to get them to turn the old phone number back on, and then Comcast could pick it up. Since all this transpired, I’ve discovered that Basic Talk is really Vonage and I wish I’d read the other complaints before signing up with them. They’ve not only ripped me off, but others also who were only trying to obtain an inexpensive telephone service. They’ve not given me my money back and I was on the phone for almost 90 minutes each time trying to get this matter resolved. My advice, DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES!

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Vonage_ERT
Vonage_ERT
Holmdel, US
Mar 05, 2015 8:53 am EST

Hello Frankie Fitch,

This is the Vonage Executive Response team. As a company, we strive to deliver world class customer service. We had a chance to review your complaint. We do apologize for any inconvenience or misunderstanding during this process. We will like to reach out to you directly to get a better understanding of what transpired and also provide an immediate resolution. Please provide the following information in a direct message so we can accommodate this matter efficiently.
Phone Number:
Basic Talk Account Number:
Email Address:

Thank you,
Executive Response

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1:04 pm EST
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Vonage Withdraw money without permission didn't cancel my policy after I made numerous attempts

I had service with this company three years and I called to cancel my home phoneservice twice two months ago they kept refusing and then lied to me saying they did but the phone was still on so I assumed it was prepaid and they withdrew $170 out of my bank and when I called they refused to give my money back and refused to cancel they are a bunch of aholes and highly unprofessional they wont cancel they keep offering deals I spoke with manager I hope its canceled now.

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2:52 pm EST
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Vonage stole my money out of bank account

Vonage business solutions told me the business phones had a thirty day money back guarantee. They lied the tech told me vonage doesn't work over comcast phone lines. I told the rep I had comcast and they still billed my card and sent the cheap phones. I cancelled the second day after hours on the phone with tech support. I could not make one phone call They refused to refund my money and they continue to illegally take money out of my account. Be warned do not do business with this company they have hundreds of complaints just like mine.

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popemichael
, US
Mar 31, 2016 1:24 pm EDT

It does work over Comcast so long as you have a compatible router and a compatible modem from Comcast.

A word of advice when ti comes to starting a new service: Always looking over your networking equipment and make sure that its compatible. All tech sites have these lists. This research is literally what you pay your IT guy for.

http://businesssupport.vonage.com/app/answers/detail/a_id/21546

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12:51 pm EDT
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Vonage 6 month penalty charge

I am a Vonage customer, and was happy with the service, I have to leave the country for Europe, and I wanted to disconnect the service and return their device .first they said no problem, and no, I don t have to return the device and I can even program my disconnect date.Then I spoke to another associate who told me that I have to pay the remaining balance of my contract that is 26.99$
for 6 months and there was no other way.
any ideas what I can do ?
thanks
David

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charlinda pearson
Tulsa, US
Jul 17, 2014 7:53 am EDT

They took $243.18 i was unable to pay my rent . My Ref# [protected] and my claim # 1810491

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3:56 pm EDT
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Vonage cancelled account to stop me from porting my number

After many problems with vonage i decided to take my number to another company. while in the process of porting the number Vonage disconnected my service to stop this from happening.
I called them since i still had almost a month paid left on my service and they said they cannot connect my number back but that i have 30 days to connect it again.
So basically i had 30 days to connect the number again and they cannot do it just 2 days after they disconnected my service
vonage is a dishonest company be really careful when dealing with them.

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10:18 am EST
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Vonage vonage - unlimited calling

I have signed up to Vonage unlimited to calling to India in 2010 Feb. Vonage clearly saying that it is unlimited. Here is the advertisement from Vonage.com: http://lp.vonage.com/ild-vw-on?LPID=india1&CMP=KNC-GOO-NB-Nb_-_Ild-Vw_-_Geo_-_India&gclid=CP-sxe3vurMCFROnPAodm3gAcw

My usage is usually 1800 mins to 2500 mins every month. In Sep and oct ’12 month my usage was a little bit high and used 3, 700. Vonage charged me 37$ extra saying that my usage pattern is different this month. As a customer, I use sometimes more and sometimes less.They have automatically changed my plan to power user plan and without my permission they have charged on my credit card. This is not only to me. Vonage is charging for many of the customer. I am requesting you to please address this issue and request them to change their false advertisement as “unlimited calling to asian countries”

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Vonage retail activation

I purchased a Vonage kit with phones from Walmart. When I tried to activate it on line, the only way to get the specials was t order a new adapter and wait for it to arrive.

I called Vonage and they said they could do it over the phone and give me the specials. Their own representatives did not even know how to get to their activation website. They could not give me tne specials or even activate the phone.

I ended up returning the kit to Wal Mart. And cancelling the service they said they could not set up. I logged over 4 hours on the phone with them, mostly with people in India with poor English.

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Vonage rudeness

Vonage calls me and tried to sell me their service to replace my ATT service. So I listened to the pitch, then then the salesman gets mad at ME when I ask a few questions concerning how they will buy out my current contract with Hughes net and ATT. Tells me " Since I have so many questions, I can continue going through life paying higher than needed rates and have a nice day". Then he hung up. Well Vonage your rude temp or your rude trained telemarketer convinced me to let others I know to avoid doing any type of business with your company.

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Vonage did not cancel service, found out 3 years later

I had Vonage service in 2009, and after finding no need for a home phone, I called to cancel my service. Having heard nothing from Vonage or anybody representing Vonage I assumed the matter was through. Now, in 2012, three years later, I recieve a letter from a collection agency informing me that I owe $99.67 to Vonage for unpaid services. I contacted the collection agency and was told to contact Vonage to dispute the charges. When I spoke with "customer service" at Vonage, I was informed that the account was never cancelled. I asked several times why, if they believe I owed them money, it took three years for them to contact me. They claimed that they called me (on the phone that I assumed was disconnected and was not using), and emailed me (through an old email that I had cancelled and never updated with Vonage because I assumed the account was closed). I asked why they didn't send something through the mail and was told they "don't do that." They claimed that I never cancelled my service and had just made an "inquiry, " and asked for the confirmation number. Having been three years, I told them I was unsure where the confirmation number was, and maybe if they had informed me that week, that month, or even that year, this could all have been resolved before they started ruining my credit report over a lousy $99.67. I cannot for the life of me understand Vonage's business practices.

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7:08 am EDT
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Vonage lied about cancelling service

I have been a Vonage customer for 5 years with 2 lines. I called to cancel my service because I am giving up my land lines. After being on hold for a while, I spent a full 5 minutes explaining why I was giving up service, and fighting off sales pitches - no I do not want a lower rate, no I do not want to give up only 1 line...

Several minutes later I received my confirmation e-mail thanking me for agreeing to continue my Vonage service:

"We're delighted that you've chosen to stay with Vonage. We're writing to confirm the terms you discussed with our Account Management representative on 04/28/2012 to continue your service on the following plan: U.S. and Canada 750. This plan is associated with the phone number(s) listed above. As discussed, you'll continue to be charged a monthly fee of $19.99 on the following plan: U.S. and Canada 750. Your next billing date is 05/05/2012.

This was all a blatant lie. So another call to "customer service", Another representative trying to change my mind. And finally an e-mail confirming cancellation. Now the wait to see if my credit card gets charged.

Vonage is not worth the aggravation.

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IrateExVonageCust
Mahopac, US
May 17, 2012 2:56 am EDT

The same thing happened to me, although I did not find out until three years later when I started receiving letters from a collection agency that Vonage had never cancelled my service.

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Vonage refuse refund

ON 11/2/2011 I CANCEL MY SERVICE WITH VONAGE ON 11/6 THEY CONTINUE TO CHARGE MY CARD $50. WHEN I CALL THEM TO REPORT THIS ERROR A RUDE, DESPICABLE PERSON B THE NAME OF SARAH REFUSE TO LISTEN TO ANYTHING.SHE KEPT TELLING ME TO KEEP THE SERVICE & THEY WOULD GIVE ME A LOWER PRICE I EXPLAIN I GET DISCOUNT WITH PHONE COMPANY I HAVE NOW DUE TO EMPLOYMENT SHE TALKED OVER ME AND KEPT INSISTING I KEEP THEIR SERVICE & THE PREVIOUS SERVICE REP DIDN'T PUT IN THE DISCONNECT REPORT. MEANWHILE THE PHONE NUMBER THEY CHARGE ME WITH IS DIFFERENT CAUSE I TRANSFER THAT NUMBER TO THE NEW COMPANY THE THEY GAVE ME A NEW NUMBER & CHARGE ME. WHEN I TOLD HER I WAS GOING PSC & BETTER BUSINESS BUREAU SHE SAID THAT WAS ON ME. I TRIED TO CALL THE COMPANY THE PRESIDENT NOTHING SENT A E-MAIL TO THEM NO RESPOND DO NOT DO BUSINESS WITH THEM SERVICE IS GOOD BUT DON'T TRY TO TERMINATE

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Vonage Victim 2012
siler city, US
May 02, 2012 2:12 am EDT

Vonage was my voice over IP provider for two separate lines. I contacted Vonage on September 16, 2010 to disconnect the service, as we no longer needed it and were relocating to another state. When I phoned in, I did not have my pin number, so I was told to read the MAC Address off of the Vonage equipment to the customer service representative. Over the last 22 months my American Express credit card has been billed $78.81 per month. I have contacted Vonage approximately 5 to 7 times in the last 22 months regarding this issue. Each time I am told that the card will be reimbursed and that I will receive a confirmation e-mail regarding the disconnect status. These e-mails never come. Yesterday, May 1, 2012, I initiated another disconnect and have yet to receive an e-mail confirming this. I informed Vonage that if I did not get a refund of the money that was stolen from my American Express account by them, that I would move forward in contacting your organization and many others until Vonage satisfies their debt to me. I was informed today, May 2, 2012, that Vonage would only reimburse me for the last 60 days. This fact alone clearly shows Vonage's attempt to pacify a customer that they have wronged with a "low ball" figure. I have tried to be polite, courteous and professional when speaking with their customer service representatives in light of the fact that they have lied to us time and time again. I was told by Vonage that they have no record of any disconnect being initiated by us EVER. They also stated that the only record they have of me contacting them was in June of 2010 for "technical issues". I confirmed with Vonage that all of their phone calls regarding customer accounts are recorded. I asked them time and time again to please pull up those records. Their response to me was that there are no records to pull up. I invited them to look at the account over the last 22 months to prove that there has been no activity and that the Vonage telephone modem has not been plugged in at any point in time over that 22 months. Three separate representatives from Vonage (Lynn, Michael and Pauline) have confirmed that there was no account activity during that period of time. It should be noted that Vonage has also managed to access my American Express account even after changing the card numbers to avoid their "auto-Billing".

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Vonage charges loyal customers higher and takes money after cancellation

I can honestly say that Vonage service was acceptable and solid during the many years I was with them. However, I recently switched VOIP service to a much cheaper service. When I called Vonage to cancel I was given the opportunity to have my service provided for 1/3 of the cost I had been paying them for years. When I asked about this they informed me it was a "special rate" not advertised on the internet. In otherwords, if you are a loyal customer Vonage will take advantage of you for as much money as they possibly can even though they know and could provide their services for much less. In fact, the more loyal and uncomplaining one is, the more likely they will take as much from you as they can.

When I cancelled I had been charged on the 6th and cancelled on the 10th. They are very adamant that the entire month I had paid for in advance could not and would not be pro-rated. While I agree that all of this is spelled out in the TOS and it is my error that I was not aware, it seems to me that most companies that care about their reputation and fairness to its customers provide a refund based on a pro-rated rate of the unused portion of service. So, beware, after several emails at different "levels" of their so called "Customer Care" (which others have so aptly put in perspective, only the customers care) Vonage would rather hold tightly to their clause in the TOS rather than provide Customer Care to a customer they had overcharged for years.

No, Vonage has not done anything "illegal" and both situations I am complaining about I have equal responsibility for being taken advantage over. However, I have come to expect that major companies have a sense of rewarding long term customers and being fair in taking money for services rendered.

There are so many VOIP services that are dependable and cheaper that there is absolutely no reason to open oneself up to the "legal" yet unfair TOS of Vonage.

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8:42 pm EDT

Vonage stay away

Oct 09, 2010, I contacted vonage regarding service. I was told my phone number could be transferred to vonage, so I gave my credit card information and set up an account. The same day, I was told my number could not be transferred to a vonage account so I asked them not to open an account for me. I was told it would take a few days, but the account would be closed. Dec 09, 2010 I saw they were still charging my account, so I again cancelled the account and asked for a refund of the charges to my account. They said they would cancel the account but could not refund the charges. Jan 11, 2011 I contacted them again because my account was charged on Jan 09, 2011. I again cancelled this account and asked for a refund, they cancelled my account but refused to issue a refund. I cancelled the credit card they were using to charge my account to ensure they could not charge my account again. On Feb 13, 2011, they managed to charge my account again. Today I contacted my bank to report these fraud charges, and vonage to find out why they charged my account. I was informed my account was still active, so again, I went through the cancellation process with vonage. Lets see how many times it takes to cancel.

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Valerie
Valerie
, US
Oct 24, 2008 10:58 am EDT

Bad Customer Service Relationship.

I called VonAge to disconnect their service since I was having an issue with internet bandwidth. I do understand VoIP market is very competitive, but the customer service representative doesn't let me go. It took more than 25 minutes to unsubscribe to their phone service including putting me on hold 3 times saying their system is very slow. If you are planning to disconnect their service I would suggest you to practice 30 minutes of Yoga before you call them.

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Vonage terminate service nightmare!!!

Vonage is ABSOLUTELY one of the WORST companies I have ever dealt with!

I signed up for service with them in March of this year and paid every month for a service I did not use, which is especially crazy on my part. In August, was preparing to move and updating my address with service providers, etc. and realized that the Vonage equipment was still in the box. I called on August 15 to cancel the service. A bill had just "printed" on August 14, according to the customer service rep I spoke with. She offered to apply one month's credit to my account in order to take care of the $13 I would owe for one day of "service" and assured me that I owed nothing and the service was cancelled.

Around September 17 or so, I started receiving phone calls, text messages (voicemails) and emails from Vonage about an account charge error (good thing they don't have my new card information). I sent them an email asking for an explanation of the messages, since my account was cancelled in August. I received an email stating that someone would get back with me within 24-48 hours, I believe. Well, of course THAT never happened.

So, they've been blowing my phone up everyday about the $13 bill for September. I just decided to answer the call today to resolve the issue. They tell me my account was not cancelled and I should have called them back. WTH? Why would I call you if I've already cancelled?!

I literally spoke with 5 people this afternoon and still have not resolved the issue. Transfer after transfer to people asking me questions and offering credits. The customer service, or lack thereof, is absolutely amazing...in every bad way imaginable. I even spoke with two "managers."

DO NOT SIGN UP FOR VONAGE! They will not allow you to get out of their service. It's a trap. Now, I have to take time to document this, pay for certified mail, etc...AFTER spending an hour on the phone with them!

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haza
, US
Dec 31, 2011 5:54 pm EST

Its a fraud company..they wont let me cancel either...i blocked their payments after calling the CC company...

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Terry Linde
, US
Oct 06, 2011 4:28 am EDT

I have had Vonage in the past and had no issue with cancelling. As the above poster suggests, I asked for confirmation information for my records just in case, so I'd have a reference should there be any problem. And also why did you let them blow up your phone instead of answering and dealing with it, that doesn't sound right.

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Vonage cancelling service/return equipment

Tried to cancel vonage service, they tried to trick me into making another payment. I would not recomment them to my worst enemy. My bill started at approx. 47.00 a month and ended at 62.00 a month. They kept going up with no explanation. Their United States corporate address is, Vonage 23 Main Street, Holmdel, New Jersey 07733

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Sanquinetta
, US
Oct 13, 2021 1:43 pm EDT

I wish I had read this comment before dealing with them... They are the worst! They kept charging my credit card and I had no idea why? They charged my $25.00 to speak with someone to explain the service. Then (2) additional charges popped up on my credit card and they did not know why when I called. They opened a case for the charges. The worst part is that I did not have service established yet. :(

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9:04 am EDT

Vonage rip off

Vonage states that if anything happens to your internet or computer and the service is down, the calls will be forwarded to an alternate phone number. My cell phone was my alternate. This system actually did work, but...when we needed it most, it failed! My husband had a severe allergic reaction to medication and we called his doctor and could not understand why he was not returning the call. Finally, after 2 hours, the doctor got through and told us he was getting a recording saying our phone was disconnected(which it was not) and the calls were NEVER FORWARDED TO my cell phone! I immediately contacted Vonage and wanted to know why their service failed. I got a tech, who could not answer me and hung up on me! We had our local cable company install a land line and I cancelled our service with Vonage. Their customer service is a joke, as they charged us for a whole month's service, when we only used it for 2 days of that month. They told me they do not pro-rate and that we would also be responsible for cancellation fee of $39.95, plus the rebate charge. I pursued this and got someone in a higher level and he agreed to refund the month's charge, but said we would still have to pay the cancellation fee. I had no problem paying the rebate fee, but I contacted my bank to dispute the cancellation fee, as I would have NEVER cancelled the service, but due to Vonage's failure to provide the service they stated, I did not feel I should pay that charge. That was a few month's back. So far, my bank has credited me back the cancellation charge, but once they review everything, I still may have that charge put back on my account. But, as far as I am concerned, any aggravation I can cause Vonage, makes me happy, as they caused me a great deal of stress, in a medical emergency, due to their failure! This company is nothing but a scam.

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Valerie
Valerie
, US
Dec 04, 2008 12:05 pm EST

I have had to deal with Vonage Customer Service Reps 4 different times to try and resolve my $50 unlimited calling business line(s) charges. These reps blatantly lie to you! Every one of them has and then tells me that the previous rep's statements were not valid and what I am currently paying is 'what I signed up for.'

I am now paying overage charges on my unlimited calling plan due to one of the reps signing me up for it. According to them, I was told that I would now be charged overage charges and I must have agreed to them. NOT! Why would I call 4 straight month's in a row trying to straighten out my 'unlimited calling for $50.00 per month!'

Now that I am canceling, they are charging me cancellation charges on 4 lines, not the 2 that I am paying (2 were supposed to be free 'virtual' lines. How can they get away with this?

Also, when you call technical support to get your phone lines to actually work, you are connected to a representative that can not speak or understand english and will not transfer you to someone who can! I have dealt with this issue 4 times as well.

I would love to be involved in a Class Action Lawsuit... where do I sign up!

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Gund
, US
Aug 19, 2009 5:19 pm EDT

It will seem hard to believe but trust me, VONAGE is a RIP-OFF. My latest trouble with them came several months after I had finally cancelled my service with them (and paying outrageous cancellation fees to cancel a bad service). Well, long after I had cancelled my service a friend of mine (very stubborn) decided he wanted to open an account with VONGAE, although I tried my best to convince him otherwise. I offered to give him my adapter, which was only taking up space at home and bringing back bad memories. To my surprise and dismay, VONAGE did not allow him to activate the service with that equipment. They said that since it had already been activated by someone else in the past it could no longer be used. In other words, when you buy a unit from them it comes blocked so that it cannot be used with any other provider other than VONAGE, and now I find out it can't even be used with VONAGE itself, as is the case here. They sell you a useless piece of equipment for any purposes, either with them or anyone else. I was never told that this was a disposable item that I was buying, that it could be activated only once and that after that it would be garbage. I am sure this would do a really good class action law suit.

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Thomas W Davis Sr
Swainsboro, US
Dec 22, 2009 9:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Vonage cost me hundreds and I never once made nor received a call with the company.
I signed up for Vonage under the conditions that I would have uninterrupted phone, internet, and fax service. My service was never hooked up or useable because I had to have a cable line and not a satallite--this should have been told to me when I first inquired about their service and now my current internet and phone provider was cut off, and I was charged a cancellation fee. Over the course of four months I was strung along with no service, but promises that everything would be alright...and they continued to draw a 40.00 monthly fee for service that I never had or used. Then when I finally got someone on the phone that I could understand (that spoke English) I was charged a 200.00 disconnect fee. I NEVER HAD A CONNECTION!

tdavis410@yahoo.com

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Susi -TIe
, FI
Jul 04, 2011 1:22 pm EDT

I am trying to cancel Vonage, it was my ex-husband's# and so I do not have passwords, and am trying to cancel, either the person, should I get one, can not help and I can not access account since I do not know the phone# or the password. But month after month after month the $$$$ keep coming out of my account which my ex used to pay all his bills. AVOID VONAGE. Poor service also.

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Cubex DE
, US
Jun 21, 2011 11:13 am EDT

Taken from the Vonage Terms of Service document (available from their website):

11.2 No Warranties on Service.
We make no warranties, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the service or device for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance. In addition, we do not warrant that the service or device will be without failure, delay, interruption, error, omission, degradation of voice quality, or loss of content, data, or information. Neither Vonage nor its officers, directors, employees, affiliates or agents, or any other service provider or vendor who furnishes services, devices, or products to the customer for our service will be liable for unauthorized access to our or your transmission facilities or premises or equipment or for unauthorized access to, or alteration, theft, or destruction of, customer's data files, programs, procedures, or information through accident, fraudulent means, devices, or any other method, regardless of whether such damage occurs as a result of Vonage's or its service provider's or vendors' negligence. Statements and descriptions concerning our service or device, if any, by Vonage or Vonage's agents or installers are informational and are not given as a warranty of any kind.

And also this:

6.5 Fees upon disconnection.
(a) Disconnection by you. If you attempt to disconnect service for one or more of your lines before the end of your current service term, you will be responsible for all the charges for your current term that are applicable to the disconnected lines(s), including unbilled charges, plus a $39.99 disconnection fee per line, if applicable, as provided in Section 8.7 below. Cancellation is effective on the date you cancel and paid charges are not subject to refund. If you cancel your service before the end of your billing cycle, there are no pro-rated refunds. [...]

You have nobody to blame but yourself. Read what you accept.

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andyboy62
crescent, US
May 17, 2009 11:31 pm EDT

Thanks for the numbers @Rolfing your right on I really appreciate your looking out for others in regards to the Vonage scammers. You hooked me up on Twitter and I will be forever great full for that. Thanks again Dianne @andyboy62

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rolfing
San Marcos, US
May 06, 2009 2:03 am EDT

I hear your pain . I can assure you that you are speaking to deaf ears if you are calling customer service. Please allow me to advise you of who to contact at Vonage to resolve issues such as yours. The past CEO of Vonage was Jeffrey Citron, but the new CEO is Marc Lefar and he is determined to make Vonage a better company. You can contact him at [protected], please leave a message with his secretary to have him call you back. She may forward your request to an Executive Response Manager working for Marc Lefar. They are very professional and will work with you to resolve your problem. You can also FAX at [protected] .
If you would like to reach the Executive Response Manager directly, you can reach him at [protected] x22799..

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