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2.8 157 Reviews

Vonage Complaints Summary

70 Resolved
87 Unresolved
Our verdict: Dealing with Vonage, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Vonage reviews & complaints 157

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6:10 pm EDT
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Vonage vonage redefines the meaning of unlimited

Vonage is a scam!

I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, once you port a number to them - good luck getting it back ... it's like pulling teeth!

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6:54 pm EDT
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Vonage scammers

For years I've heard complaints about that mickey mouse company. On June 4, 2011, I rec'd a wonderful offer in the mail, so wonderful that I got suspicious so I decided to check with this Board and sure enough, my instinct served me well. My advice to all of you is to: 1) Report them to the BBB in your area, you can file the complaint online. 2) Report them to the FCC. 3) Talk to an attorney, or check with Legal Aid in your city. 4) Sue them in Small Claims in your city, it's easy, you can get all the info. online. 5) Save all correspondence, bills, cancelled checks, etc. you will need them as proof when you take them to court. 6) Don't be intimidated by Vonage or anyone else. Small Claims are there to protect us, the little people. They are informal, quick, and to the point. 6) Don't forget to include the filing fee and the process server, the certified, return receipt requested cost in your Complaint so that you get all your money back. I bet that Vonage will not show up anyway.

Read full review of Vonage and 1 comment
Update by Too Smart
Jun 07, 2011 3:24 am EDT

Yes, I'm so soooooooooooo wrong that I have won every lawsuit I have ever filed. Go away ignorant pinko. Enjoy Vonage.

Update by Too Smart
Jun 07, 2011 1:27 am EDT

The typos shown above were made by the server, so relax.

Update by Too Smart
Jun 07, 2011 1:25 am EDT

Once again " My advice was for the consumers who have been ripped off, NOT because of flyers, but for ACTUAL DAMAGES, this is why I adviced them to save all their communications."

I did make a mistake in depend, it was a typo.

I used the proper word, advice/advise = a recommendation of what should be done. They can be used interchangeably.

At least I don't fall for trickeries and if I do, believe me I'm a regular at Small Claims.

Update by Too Smart
Jun 06, 2011 3:27 pm EDT

Your reading comprehension is below par and certain companies depends on people like you to profit. My advice was for the consumers who have been ripped off, not because of flyers, but for actual damages, this is why I adviced them to save all their communications. Now, go sign up with Vonage, you are a good candidate for them.

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zJustMe
Providence, US
Jun 15, 2011 6:11 pm EDT

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, once you port a number to them - good luck getting it back ... it's like pulling teeth!

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4:15 pm EDT
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Vonage charging my account for non-service

Yes, let me start by saying to anyone whom which to sign-up for phone services with Vonage, you better think twice about what you will get in a phone service and what you want in a phone service.
I signed-up for the $9.00 per month service with Vonage. From the time I got their service I had problems with my phone not working correctly and also my internet would go down. It took over two week for the service to even be switched to Vonage form my other phone company. Then each day I would wake up with no phone working and my internet would be down with no service with either. I made calls on a regular basis to Vonage to technical support. They even had me on the outside of my home switching wires inside my phone box on my house. They then said they would send out a technical support from a outside contractor form a company called star something. That company called me to tell me that did not support my area and I would have to get someone on my own to come out and fix the problem. Again I was on the phone with Vonage trying to get my service fixed or I wanted it cancelled as of that day. Well they did not send anyone out or call me back. So The I check my checking account to find they have taken out of my checking account for the amount of $ 14.79. I had called Vonage asking for the money to be put back to my account and they said they would not give my money back to me. So what ever you do, be careful when dealing with these so called phone services which Vonage claims they are offering.

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DB2010
Las Angelos, US
Apr 01, 2011 4:07 pm EDT

Vonage advertises "Unlimited Local & Long Distance/Nationwide" calling for only $14.99 a month. It is true...for the first 90 days. On the first day of the forth month, my Vonage rate more than doubled to $34.00 a month! They don't tell you that the $14.99 for new customers is only for the first 3 months when you sign-up! That's the old "Bait & Switch" scam, so beware Vonage! I'm done with them.

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zJustMe
Providence, US
Jun 15, 2011 6:12 pm EDT

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, cancelling is a hastle as they try to keep billing and once you port a number to them - good luck getting it back ... it's like pulling teeth!

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1:09 am EDT
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Vonage trying to cancel service

Last month I received my Vonage bill and it had increased from $20 to $36 so I called customer service to cancel. Now Vonage bills in advance so when I called, I figured that day would be the end. Nope. They refused to let me cancel! I told them 3 times to cancel then spoke to a manager and they "refused" to cancel the account. I called my cc company anf filed a complaint, then had the cc company issue me a new card number. Sure enough today I got an email saying they were trying to bill me but were unable to charge my account! Again I called, again I spoke to a manager who said they would now cancel my account (they couldn't get the money anyway because they did not have my new cc number). They refused to refund last month's charge saying they "did not have enough time to advise me about cancelling!) THIS COMPANY IS A FRAUD!

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zJustMe
Providence, US
Jun 15, 2011 6:13 pm EDT

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, cancelling is a hastle as they try to keep billing and once you port a number to them - good luck getting it back ... it's like pulling teeth!

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6:37 pm EDT
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Vonage number slam

My vonage account was disconnected without my consent, and vonage is not doing anything to help me with this situation

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zJustMe
Providence, US
Jun 15, 2011 6:15 pm EDT

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, cancelling is a hastle as they try to keep billing and once you port a number to them - good luck getting it back ... it's like pulling teeth!

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Babs57
East Greenville, US
Apr 12, 2011 8:21 pm EDT

I was slammed to yesterday. I just got off the phone with Vonage and they said they had 5000 customers who were slammed. They are working on retreiving everyone's phone number. I heard that's going to be hard to do.

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10:50 pm EDT
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Vonage wont shut service off

WAS LOSIN SERVICE BROTHER WAS DYING CALLED 2 HAVE VONAGE SHUT OFF CAUSE I NEEDED 2 B ABLE 2 B N TOUCH W/ FAMILY AS THEY R MO. & I CALIFOENIA LADY I TALKD 2 GIVE ME A HASSLE & THEN SAID $120 TO SHUT OFF WHICH IS ADERTISED NO SHUT OFF FEE WELL BROTHER IS DOIN FINE BUT VONAGE SERVICE IS STILL ON & THEY WANT 2 KEEP CHARGIN ME.I AM D.A. & I WONT CALL EM BACK CAUSE I CANT TAKE THE ARGUING W/ME I JUST SMPLY WANT THEM 2 CLOSE THE ACCOUT & NOT CHARGE ME 4 WHAT I DONT USE.I JUST KEEP GETTING MESSAGE ON MY P

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DENTMC
, US
Nov 18, 2011 2:26 pm EST
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JUST GOT VONAGE AND IT IS THE WORSE THING I COULD HAVE DONE. I AM TRYING TO GET BACK TO VERIZON BUT I HAVE TO WAIT 10 DAYS TO PORT MY PHONE NUMBER OVER. I HAD 7 PHONES IN MY HOUSE THAT WORKED. WELL NOW I HAVE AN OLD, OLD CORDED PHONE IN ONE ROOM THAT IS WORKING. WE CANNOT USE ANY OF OUR CORDLESS PHONES. NEEDLESS TO SAY, THIS IS A NIGHTMARE BUT AT LEAST I HAD AN OLD PHONE TO USE UNTIL I CAN GET MY OLD COMPANY BACK. VONAGE STINKS. CUSTOMER SERVICE AWFUL WHEN YOU CAN EVEN UNDERSTAND THEM. CANNOT WAIT TO GET OUT OF THIS.

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A.K Drammeh
Hopkins, US
Mar 24, 2011 2:38 am EDT
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this company is a fraud. i call to cancel my service, the rep i talk to told me that it will be taken care off, but guuess what, two months later they send me a bill for cancellation fee and two month back pay. when i was signing for the service, they told me that there will ne no cancellation fee and all i have to do is to call and that is all they need to know. please save your self and your money and look for something better like magic jack.

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1:38 pm EST
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Vonage false advertisement

In the advertisement and description of the service it says "Unlimited* local and long distance ..."
However in the fine print there is "fair usage policy", which is fine.
But there is also following statement in the fine print of fair usage policy:
"Vonage World Canada plan is subject at all times to a limit of 3000 minutes ..."
Which obviously contradicts with the word "Unlimited" in the main description of the service!
This is not a situation of pending certain conditions but it is a set hard limit.

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4:04 pm EST
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Vonage unautorized billing (double billing)

Vonage charged me about $165.00 for the calls. But when I realized that $165.00 per month is too much for calls across the street to my neighbor, I immediately cancelled the account. So, I had the account less than a month (less than a billing cycle). But when Vonage closed the account, it charged my VISA ANOTHER $165.00. So, Vonage double-charges people for telephone calls. I tried to attach the proof, in pdf format, but this web site is archaic: it allows only JPG, GIF, and PNG format. So dumb.

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2:14 am EST
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Vonage ponzi scheme

Vonage is a Ponzi scheme. I say this based on my experience with Vonage service, and viewing the company's current commercials. The commercials new customers making statements such as:
"I can't tell any difference between the signals (of the previous company and Vonage)".
and several similar statements indicating that Vonage sounds very good, just as good as the previous phone company. My quote above is a paraphrase but it is very close and the meaning is absolutely as I have indicated it to be.

This goes along perfectly with my experience with Vonage- AT FIRST. But after a period of time had elapsed, maybe 1 1/2 years to 2 1/2 years, I'm not sure exactly how long, Vonage switched me
to their INFERIOR QUALITY SERVICE. Calls began to be difficult to make and difficult to recieve. In short order, things declined to Vonage's WORST QUALITY SERVICE. I could hardly hear the other person on the line and that person could hardly hear me. Since this happened at just beyond the time of the EQUIPMENT WARRANTY, Vonage wanted something like $188 for new equipment to supposedly fix the problem.

However, I no longer trusted Vonage. I changed back to my Cable company and have had some problems but not nearly as many as with Vonage. The problems I have had are incoming callers telling me that they get all sorts of strange results rather than reaching me. I have not yet called in to try to get this fixed, however.

I say that Vonage is a PONZI SCHEME because I believe that they knowingly and intentionally give high quality service to NEW CUSTOMERS, then switch to LOW QUALITY SERVICE at
specified later dates. Whether that switch is in one or two stages I'm not sure, but I am almost
certain that they INTENTIONALLY SWITCH from HIGH to LOW quality service at a specified
date. That means that new customers will give them good reviews, while long term customers
get "screwed".

If you have had an experience like this, please post it here so that there is more proof that this SCAM is going on at VONAGE.

Thank you.

Read full review of Vonage and 87 comments
Update by mellis12
Mar 18, 2011 4:27 pm EDT

The truth is simple and amazing. As soon as I switched back to my cable company my phone service immediately went back to normal. In fact, the telephone worked better, and telephone calls go through every time.

Countless calls to the multiple layers of Vonage technical help did not resolve the TERRIBLE service, just calling 40 miles away. After trying everything, yes everything.. I was asked to do, and then asked to pay not under $100 but closer to $200 for new Vonage equipment, a real insult- why invest in JUNK? I gave up on this company that cannot provide a quality telephone service.

If this is not a Ponzi scheme, how do you explain the better service at first and the deteriorating service after a while? Is it the trash Vonage box? People should then be aware that they will be required to BUY new Vonage equipment when the Vonage box dies. I have not experienced this with any other phone service, ever. Every piece of equipment is replaced free of charge.

Those multiple layers of Vonage tech help make things more difficult, not easier. Do you ever wonder why you lose most of your customers? One example:
http://www.businessweek.com/the_thread/techbeat/archives/2017/08/vonage_loses_mo.html
In these times discount phone services should post solid gains, but when people find out that it simply DOES NOT WORK, they go back to phone companies that do.

Update by mellis12
Feb 12, 2011 11:57 pm EST

Both boxes eventually needed to be replaced; however Time Warner did not charge a fee for the replacement while Vonage wanted to charge nearly $200. I have been reading the mountains of complaints elsewhere about Vonage which make it plain to see that Vonage is an irresponsible company that tries to make money at the expense of its customers, using terrible tactics. If you're going to try to make money, don't do it with unethical practices. That is my point and I still think that I'm right- considering the huge amount of other people Vonage tries to cheat.

Verizon is another one. Awful billing tactics- not all but some customers.

Update by mellis12
Feb 12, 2011 6:20 pm EST

(the reason he wanted to keep Vonage is that he made little use of the landline at the time, but for me it is my main phone service)

Update by mellis12
Feb 12, 2011 6:16 pm EST

I will add more: I had an Electronic Engineer- not just any Electronic Engineer, but a genius living in this house and using Vonage the entire time I had Vonage. He understands the Physics of Electronics the way most people understand how to turn on a light switch. Anyway, he loved Vonage, and wanted to keep it, but I just couldn't get it fixed. He wasn't going to open their equipment nor the cable co's equipment and nullify it's warranty. In the end I was forced by Vonage's failure to repair the equipment, and it's insistence on nearly $200 worth of new equipment to fix the problem (1-how could I trust this. and 2- why should I have to pay for new equipment anyway.. all too unscrupulous for me!) that caused the decision to go with a company that had provided quality service in the past and I expected would provide quality service in the future.
I was not disappointed. There is an exception that I have not called in for repair yet but other than that there are *no* exceptions. That is detailed in my original complaint.

Update by mellis12
Feb 12, 2011 5:44 pm EST

Added comment, interesting that the so-called customer of Vonage added:

"It could also just be that Vonage does not like you, as well. :)"

Why bring this to a personal, insulting level? That alone is suspicous. I attacked a company, not a person. This person who defends Vonage is an employee of the company. Why would Vonage not like me? Because I dared to complain about their illegal business practices?

Update by mellis12
Feb 12, 2011 5:38 pm EST

I called it a Ponzi scheme because Vonage gives their quality signal to newcomers and then switches to their bad signal for long term users.

That is my experience. One person has had a good experience so far, contradicting my awful experience. I'm wondering if others have had bad or good experiences.

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Rebecca
, US
Dec 09, 2008 7:49 am EST

When I signed up for Vonage phone service I spoke with one of their customer service reps over the phone who assured me that I would not be locked into a contract and that I could cancel my service anytime without penalties. Today I spoke with Felipe Salazar and I explain to him I want to cancel and... Big Surprise... Over 110 $ penalties will be required to cancel this contract!

I made it clear that I did not want to be locked into any contract should I decide Vonage was not for me and wanted to opted out later. Again, phone companies lie and hide with the small letters the truth. To me, there was no contract and that there would be no penalties to cancel.

PLEASE Pass to other people, I will check what are my options now.

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Shterlez
, US
Oct 12, 2009 1:26 pm EDT

I recently purchased Vonage VoIP on March 16th 2017. I was told by their 'Customer Service Reps' that my number would be transfered from my 'Cricket Wireless Provider' to my Vonage account.

I waited the 14 business days and called them. They told me it could take up to 20 business days, so I waited. I called back on the 20th business day and was told it would be taken care of in the next 48 business hours.

I called back on the 25th business day. This is where the rudeness began. It was hard enough to understand the person talking to me, because their English was so poor.

After 30 business days my cell phone provider 'Cricket Wireless' wanted their $50. My phone number should have been transfered 15 days before hand, so I call their Customer Serives. Their customer service was very poor, even when I could understand them.

My wife called them next and she is a 'Customer Service Rep' for SAFECO. They lied to her about giving us credit, and said derogatory things, promised their manager/supervisor would call us several times which they did not.

This has been on of the most grueling and upleasant experiences I have ever had with a customer serivce call center that is suppose to be the problem solvers for Vonage.

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Mickelanjo
, US
Oct 12, 2009 1:27 pm EDT

The service was not good and I could not rely on my phone. I tried, with enormous effort (due to the time consuming process of contacting them) to solve the problem through their Technical Department. Twice they promised that the problem was solved but the service did not improve.

I decided to ask for cancellation and a refund. They terminated my service without giving me time to have another phone service, thus taking away from me a basic critical service as a phone line ( specially in a household like mine wit three minors). They did not inform me either that they would not refund me for the useless equipment I had bought, that they would charge me for the whole month even though this incident took place on the first day of the billing cycle, and without telling me that they would charge my credit card additional $ 40.00 for cancelling the service.

I also lost my phone number that I had since I moved to Florida with the problems that carries and the damaging image that a message that says ' This phone number is not in service anymore' causes. ( They not only did not make any attempt to give me back my number but they also refused to place a more proper message indicating my new, forced, phone number).

I went to Small Claims but Vonage does not have a Registered Agent in Florida, thus I cannot serve them.
What means of protection do we, consumers, have in a case like this.

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Ograll
, US
Oct 14, 2009 12:32 pm EDT

We have had telephone service with Vonage for over a year. In February we sign a one year contract with them for $249. About a month later people we were talking to reported to us that they could not understand us. I called Vonage and they said it was our broadband provider signal. I called the broadband company and they had me hook their moden directly to the computer. The signal was fine. I called Vonage back and they had me try one thing after another. This went on nearly dailly for more than three weeks. Occassionally the line was good, but most of the time it was not usable. Finally I told them that I could not go without a dependable phone any longer and changed service to a different company.

I then called and asked for a refund of the nine months thatwe did not use on our year's contract--$186.75. They have refused saying that it was a contract. I claim they did not fulfill their side of the contract by providing me with dependable phone service and they claim I signed a contract and they were working to fix the problem so they owe me nothing. I have talked to two agents, emailed and talked two supervisors and they all have refused to make this right.

I am waiting now on the phone for another supervisor and have been on the phone for the last hour and half trying to get this straightened out. She has just repeated the party line that because of the contract they can not refund the money.

I would appreciate any help you can give on this. I think it is a total rip off when they don't provide the service they promise and still keep my money.

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gink_and_dorrie
, GB
Aug 11, 2010 7:34 am EDT

I have had a HORRIBLE experience with Vonage customer service. I have had an account with them for 11 months, and never signed an agreement for a year's term. When I called up to cancel my account as I am moving to another country, the customer service rep that I spoke with did everything in his power to get me to keep the service, and informed me that I would have to pay a cancellation fee of 24 pounds. When I got off the phone (service not yet cancelled) I felt manipulated and frustrated.

Two days later, I called again to cancel my service. This time, the rep that I spoke with was not as pushy, and agreed to cancel my service immediately (which is not what I had asked for). However she never mentioned the cancellation charge. When I asked her about it, she admitted that there would be a cancellation charge, at which point I told her that I was not willing to pay a cancellation charge when I had never signed up for a year's term, and that I would like to speak to her manager.

After 15 minutes of waiting on hold, I got through to a manager, who tried to tell me that I only had two options - cancel my service that minute, and pay the cancellation charge, or CALL BACK the day before one year of service. I tried to explain to him that these options were not acceptable to me - I wanted to be able to set the date of the cancellation in advance, and not have to call yet again. He continued to repeat the same script - these are your only two options. Eventually, I lost my patience and started yelling at him that it was unreasonable for them to tell me that I had to call back on a later date to cancel my service when I had already called twice. He finally agreed to put a note on the system to cancel my service on the date requested, but said that he could not guarantee that my service would actually be cancelled. This is insane.

I would advise avoiding Vonage based on their customer service alone! They are deceitful and find ways to wring money out of you that has nothing to do with the service they provide. (which to be perfectly honest, is only so-so. It's inexpensive but people on the other end of the line often have difficulty hearing and/or understanding you.)

Valerie
Valerie
, US
Jul 01, 2008 7:40 am EDT

When someone called our house, they had to dial long distance because it appeared on caller I'd that we lived in a different town. Also, the call was dropped almost every time! - Tried to disconnect with their service- two freaking hours on the phone! I had to keep calling back because they kept hanging up on me! The deal advertised on TV was the one we got, but yet 200 dollars came out of my pocket! Well, the "free" 30 day trial ended on a weekend so if I called to quit the service that Monday, I would be within the 30 days. No! I still had to pay a full bill and pay additional fees to quit Vonage! Vonage ***!

Valerie
Valerie
, US
Jul 14, 2008 4:49 am EDT

Even after 1 whole year of service (very poor service) they still want to charge you 39.95 for dropping service. I signed for one year..

Service was VOIP phone service. Even after adjusting settings over the internet, I couldn't make calls during holidays, echoes while talking on the phone, drop calls & the other person couldn't hear me or I couldn't hear them.

If you cancel the service before a year they charge over $200.

Most of the customer service, including supervisors have a very heavy accent. They were difficult for me to understand. Before commiting to a company I will find out where the company is based in the future.

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Freddy
, US
Oct 11, 2009 9:23 am EDT

I tried to cancel my Vonage after 6months of terrible service. First they wouldn't listen to me and kept trying to talk me into staying. Then, they btried telling me the new company we were switching to would not be good after a year. Then, they said I didn't have to send back my Device it wasn't any good to them anymore. When another rep said yes send it back and we will not charge you $49.00 for it. But they would need a tracking number. So we shipped it back USPS with delivery confirmation and I sent them the tracking number. When we finally got our new service then Vonage was blocking calls from any friends that had Vonage also. So we couldn't receive phone calls from other people we know that have Vonage as a phone company. THen. they wanted to charge me a disconnect fee because they said I was cancelling before my two year term even though the service was never clear. And the another Rep said I was going to be charged a disconnect fee because cancelling before 1 year. As of two weeks later Voange has not released the phone number so friend and family can call us... And they have the tracking number. Plus, now they have added a charge when by Jan 10-2017 We tried to stop using Vonage. They stillhaven't let us go...

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U2
, US
Oct 12, 2009 1:25 pm EDT

On May 30th, 2017; I received a Vonage promotional flyer in the mail and signed up for their 6 month 19.99 plan. On May 31st, 2017, I found my account debited $101.96 for services not received at all and a far cry from the $total amount quoted to me during sign-up of $45.00 total for the service with (2) lines. After (6) phone calls to India and then being scolded about my domineer, language, and attitude, I was hung up on when asking for a supervisor. I finally got a supervisor after trying hard to be nice. Now talking to someone 'American' and in the United States, I was able to plead my case with extreme prejudice and issue a cancellation of all services and transfers even after I was told my card was not charged at all, yet I have email documentation, bank documentation and confirmation numbers from my bank stating they 'DID in fact' charge the account $101. 96. Still with no service at all, no devices, and a really pist off attitude now, I have informed the Vonage company that I will write every news outlet possible, contact the FBI, BBB, Federal Trade Commission, and I will fly to New Jersey to pay a visit to the company to see if they are actually real. Over all, this company has some very bad business and accounting practices and loves to tap dance around a great number of issues before fixing the problem. As you can see, I haven't even been a customer for '22 hours yet' and I am already cancelling and 'VERY ANGRY!'

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DRL
,
Aug 31, 2006 12:00 am EDT

Vonage Phone Service is truly a waste of time and energy, surely you will get 1/2 the price of your current phone bill but they forgot to inform you that you will get 1/2 the customer care and 1/2 the quality of phone service also. I signed up with vonage for their free trial offer and I cancelled the same day I received the device. I have verizon fios and there service was way to slow for the fios which in return gave me poor audio on my calls. Signing up was easy but getting my refund was almost impossible, the wait time for a rep was 45mins. Please don't waste your time and energy on vonage like I did.

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Vonage poor service and unfair billing practices

I used Vonage from 2005 until 2010. But in July 2010 I had to cancel their services when my softphone line couldn't be accessed online. Many discussions with their Tech support could not solve the problem and they told me the problem would be solved within 2 weeks. 2 weeks! I ran a home business through that line and couldn't miss an hour let alone 2 weeks without losing thousands of dollars and in the meantime I had to pay for this service. I ended up canceling my vonage services. it was ludicrous that they found it acceptable for me to wait up to 2 weeks for a phone service i was paying for in order to have access to it again. I had to cancel my service and went elsewhere to a free voip service. I have found the the free voip service is similar in quality and it's free! I can do whatever I did on my previous vonage line. In September 2010 I received a notification for a bill that seemed to be the soft phone line that I had canceled with vonage. I called and they told me it was a bill for a softphone line that I had called to cancel in January 2007 and they continued to bill me until September 2010 even though i did not use the line since January 2007. I called to complain and they gave me no refund because they said i had agreed to a "6 month hold on the account" so that I could avoid a disconnection fee. Not only do I not recall any such agreement but they refused to reimburse a customer one penny for a line he did not use for almost 4 years because i had presumed it would have been cancelled after the 6 months. on the vonage email receipts they send you each month they do not write which phone number it is for. So it is difficult to determine what you are being billed for exactly especially if it is for an account you had thought was canceled and had forgotten all the passwords and usernames and even the actual phone number itself. I had presumed all this time that the separate bill i was getting from vonage was for the softphone line that i used up until July 2010 but shockingly learned it was for a line that I had presumed was canceled long ago. They had been billing me and charged my credit card for 3 years and 8 months after I had called to cancel the phone line! I had mistaken their bills for one of my other lines (I had 3 in total when I canceled all my lines in July 2010). If vonage wrote the phone number for the billing like Bell does on the bill itself it would have saved me tons of money. "6 months to hold an account to avoid a disconnection fee" is just long enough to forget about the account itself and forget to make that call to cancel the account once and for all. vonage initially agreed to give me a one year credit but when it was escalated to their executive department they offered no reimbursement. User Beware of Vonage!

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I S SETHI
Orlando, US
Dec 03, 2010 12:32 pm EST

We got the service in the florida mall The guy did not tell about any contract at all.We discontinued paying when they started charging us $25.00 They are still billing us for the service when we do not have the service for the last two months & when my wife called to tell them to stop sending e mails they deceitfully replied "Thank you for coming
back "What a deceitful practice?They are blackmailing the customers.We should file a complaint with Attorney General & FTC to stop this fraudulent practice.

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Vonage unlimited international = 3000 minutes

Vonage advertised its Word calling plan as Unlimited.
When i reached their unsaid limit of 3000 minutes, they sent a warning message saying my usage is not in accordance with Terms. There is no mention on 3000 minutes in the Terms.

My complaint is about Vonage' misleading advertising of their plan as "Unlimited". They can play fair and charge per minute to their customers.

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pjohn007
Charlottesville, US
Jun 17, 2011 9:27 pm EDT

I received below email from Vonage today and I'm very upset about this. They say it is UNLIMTED and now sending me alert emails.

From Vonage::
We appreciate your business and thank you for using Vonage for your phone service.

In order to provide the best value to all our customers, we track usage of Vonage residential calling plans. At the time of signup, you agreed to the Vonage Terms of Service (TOS), which explains that our residential service is for normal residential use only. The TOS includes guidelines regarding usage that is not considered normal residential use. If you would like to review the usage guidelines again, please refer to Vonage's Reasonable Use Policy by clicking here or see sections 5 and 10 of the TOS.

We have observed usage on your account, [protected], which is not consistent with normal residential use. Specifically, your account shows irregular patterns of use and/or international-minute usage that is more than twice that of our heaviest users.

At this time, you can remain on your current plan, but your usage will need to be changed to fall within normal residential use guidelines which are based upon the predominant patterns of our residential service customers. For example: this usage would generally not exceed more than 3, 000 international minutes per month in combination with a reasonable number of unique international numbers called. As another option, you can switch to a different calling plan, or you can disconnect your service without penalty.

For additional information about your options please respond to this email and one of our associates will be glad to assist you.

Regards,

Vonage Customer Service
101

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baluse1980
santa clara, US
Feb 22, 2011 2:00 am EST
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i also got the same problem with vonage. how do i go with complaint.

Shekhar Sharma
Shekhar Sharma
Orange, US
Nov 11, 2010 6:40 am EST
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If you want good Service please call us at [protected] Extension 407, we will give you best service and homely customer support.

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pratimohini
Portland, US
Nov 11, 2010 5:02 am EST

I Completly agree with all the complaints. I emailed them twice trying to explain them I have unlimited plan. I keep getting canned answers so next day I called customer support.
Funny thing is the lady on the phone got confused why I I even got the email stating that. Herself and her fellow agents were surprised.
Next minute she talks to her supervisor and changes the story and trying to convince me that I was confused.
I also talked to the supervisor but the same story. Vonage people won't even listen. In the end the supervisor says to me rudly that its their Terms of Service, if I don't agree then I should disconnect.
My point to VONAGE geniuses is that where in the terms of service does it say that Unlimited == 3000 minutes. I agree with terms of service but 3000 minutes limit is no where written in that contract.
I have been getting a email or two per day and a stupid voice mail saying the same thing.
I got fed up and finally filed a formal complaint against Vonage to FCC.
I think all the vonage customers should do this. Its easy and you can submit form online too.
If FCC gets enough complaints probably they will do something about it. If anybody knows somebody in news industry they should definitely send this fraud story to media.
To start with its false advertisement and illegal what Vonage is doing.
After all this I get on with their agent online to Chat with them to find out if he will give me disclaimer about "Unlimited". But he didn't. Even after probing him with questions such as "Is unlimited really mean I can talk without any limit to India? Or there is a limit?" and the guy kept saying really its unlimited.

As Customers or ex customers of Vonage we need to make this company sorry for the way they are cheating American People. We deserve better than this!

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SHABBY
, US
Oct 15, 2010 8:45 pm EDT

i ALSO COME ACROSS WITH THE SAME PROBLEM, WHERE VONAGE NEVER TOLD ABOUT THE MINUTES FOR UNLIMITED INTERNATION CALLING TO INDIA FOR THE VONAGE WORLD PLAN. EVEN I HAD CONSULTED THE COUSTMER SERVICE BEFORE THE CONNECTION THEY TOLD THIS IS UNLIMITED. THERE IS NO INFORMATION PRESENT REGARDING THIS, IN THE OFFICIAL WEBSITE OF VONAGE.

NOW THEY SEND SYSTEM MESSAGE THAT MY ACCOUNT SHOWING HEAVY AND IRREGULAR PATTERN OF INTERNATIONAL CALL WHICH IS NOT UNDER NORMAL RESEDENTIAL PURPOSE AND HAD CROSSED THE MAXIMUM TIME LIMIT WHICH THEY ARE NOW STATING IS 3000MIN FOR INTERNATIONAL CALL. THEREFORE THEY WILL DIRECTLY SWITCH MY PLAN FROM $14.99 (FOR 3 MONTHS & AFTER THAT $25/MONTH) TO 49.99 PLAN

SO BE AWARE OF THE FAKE ADVERTISEMENT OF THE VONAGE WORLD PLAN.

Shekhar Sharma
Shekhar Sharma
Orange, US
Sep 24, 2010 9:31 pm EDT
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Hi Raja,

I can Suggest you a Genuine Service, unlimited to India, without Internet.

If you are Interested mail me your Phone Number to my Email ID: shekhar.sharma1978@gmail.com.

I will Call You and tell you in details.

Your Well Wisher,

Shekhar Sharma

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9:40 am EDT
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Vonage did not give refund as stated

On September 8, 2010, I ordered Vonage service. I was charged over 60 dollars on my credit card that day. I was assured in a phone followup that there was a 30 day refund, if only a partial one, and likewise refund in returning the adapter.

My wife objected and wanted the refund and to use our existing system of Comcast.

On September 10 as ordered I cancelled.

An email was received stating that my order was before September 8, and no refund at all would be granted and I could keep the adapter!

I called and asked about the 30 day refund, and it was impossible for me to find a time machine and go back one day. The response was, more or less, that the refund was "misunderstood" despite my careful checking before a commitment.

Thanks, Comcast. Ten bucks more, BUT at least I can trust your guarantee and refund policy. Comcast may have faults, but not like this! Read the below to confirm my problem:

COPY COPY COPY COPY
If your Order Date is before September 8, 2010 and you have cancelled within 30 days from your Order Date, then you are under a 30-day money back guarantee offer under which we will refund your payments, if any, for the first line only, including any paid activation fee, adapter and initial shipping charges, 1st month service charge, fees and certain taxes. Your Order Date is your sign-up date or the date we processed your first payment, whichever came later. If your Order Date is on or after September 8, 2010, there is no money back guarantee offer or refunds upon cancellation, which is further described under "Cancellation" in your order confirmation.

If applicable, our money back guarantee does not apply to any charges for international usage, payphone calls to Vonage toll free numbers and any features or services not expressly included in your monthly plan fee. In addition, we may not be able to refund all of the taxes that you paid.

To receive this refund, you must meet the following conditions:

o You must return the adapter in its original condition, at your cost
within 14 days after you receive the Return Authorization email,
which includes instructions on how to return the device.
After receipt of the Vonage device, we will apply a refund to your
payment method on file within 10 business days. If you do not
return the adapter according to the Money Back Guarantee policy,
you will be charged a Rebate Recovery Fee equal to the rebate
amount you originally received for the adapter.

If your Order Date qualifies your cancellation for the money back guarantee and you purchased your adapter from a Retailer, you can return your adapter only to that Retailer pursuant to its return policy. We do not refund the price of Vonage adapters purchased from Retailers under our Money Back Guarantee. However, you will receive a refund of any paid activation fee, 1st month service charge, fees and certain taxes.

Charges for any overages, payphone calls to Vonage toll free numbers, and out of plan international calls or any other features and services outside your plan are separately emailed, billed and charged to your payment method within seven (7) days after cancellation.

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Vonage charging disconnect and &return of rebate& fees

I started Vonage telephone service in February 2010. Phone line with Vonage has static and skips out so when talking to anyone they report that they cannot understand what I am saying. (AT&T is the only other provider in my area for phone service and everyone knows how poor their customer service is.)
Called Vonage many times to see what could be done, but due to lack of bandwidth from my interned provider, Vonage is not compatible which was confirmed today by their Tier 4 tech. Called to switch service to AT&T, Vonage wants $79 charge for the "discount" they gave me to sign up, plus the disconnection charges for not completing my year's commitment, I think around $170 total. In order to keep the service with Vonage, Vonage offered to switch my ISP to a DSL service, with Frontier, which would be a downgrade from my current service and probably very slow as I am 7 miles from the freeway, and who knows how far from the station that sends the signal. I think Vonage should do something about the disconnect fees as their service does not work at my location.

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9:50 pm EDT
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Vonage vonage unlimited calling plan

Beware Vonage unlimited is not an unlimited if the usage goes beyond 3000 minutes they are sending emails and customer support calls you to change to powerplan
Email below:

Account Number: *************

Dear ****************,

We appreciate your business and thank you for using Vonage for your phone service.

In order to provide the best value to all our customers, we track usage of Vonage residential calling plans. At the time of signup, you agreed to the Vonage Terms of Service (TOS), which includes usage guidelines for normal residential use. If you would like to review the usage guidelines, please see sections 5 and 10 of the TOS.

We have observed usage on your account, ***********, which is not consistent with normal residential use. Specifically, your account shows irregular patterns of use and/or international-minute usage that is more than twice that of our heaviest users.

At this time, you can remain on your current plan, but your usage will need to be changed to fall within normal residential use guidelines; this usage would generally not exceed 3, 000 international minutes per month. As another option, you can switch to a different calling plan, or you can disconnect your service without penalty.

For additional information about your options please respond to this email and one of our associates will be glad to assist you.

Regards,

Vonage Customer Service
101

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VONAGE_FAKE
Seattle, US
Aug 16, 2011 6:31 am EDT

VONAGE FAKE COMPANY..

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VONAGE_FAKE
Seattle, US
Aug 16, 2011 6:30 am EDT

its a fake company .. getting service is easy
but its difficult to get ride of VONAGE..

Shekhar Sharma
Shekhar Sharma
Orange, US
Mar 18, 2011 11:10 pm EDT
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Vonage Charges $35 and gives 3000 Minutes.
If you want good Service please call us at [protected] Extension 407, we will give you best service and homely customer support.

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ptcruzinmama
Charlotte, US
Mar 18, 2011 1:01 pm EDT

Have you guys ever read your "unlimited" cell phone plans terms of service? Unlimited is never truly unlimited. Theres always a limit. if you are on the phone for 3000+ minutes a month you must have NOTHING better to do!

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complaintourmomma
LOWELL, US
Dec 22, 2010 3:09 am EST

this is a sales strategy, every company offers unlimited plans ONLY to destinations of small rates per minute such as INDIA, CHINA, EUROPE(only land lines in this case), ect; they work out an estimate amount of minutes an average customer would talk for and release it to the market, now this works wonderfully for some because most of them never actually use the amount of minutes they are actually paying for, thats how the companies make money out of these plans, HOWEVER there's a smallthing companies missed out, you see india is a very populated country, I mean it's not like birth control is the most popular subject there, what I am saying is that these guys really ARE heavy callers because the have a lot of people to call to, they call gradma, grandpa, mom, dad, their 17 brothers and sisters, their sons and daughters, their wifes, friends etc. and the funny part is they believe everything they are told.
Bottom line: "unlimited plan" offered to the indian inmigrant market, not really lucrative.

Shekhar Sharma
Shekhar Sharma
Orange, US
Nov 11, 2010 6:39 am EST
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If you want good Service please call us at [protected] Extension 407, we will give you best service and homely customer support.

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pratimohini
Portland, US
Nov 11, 2010 5:29 am EST

Ditto!

Got fed up with Vonage and filed a formal complaint with FCC yesterday. I urge everyone here to do the same. If enough complaints are filed they will investigate the fraudulant practices by Vonage.

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shantanuk
los an, US
Oct 25, 2010 7:40 pm EDT
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received same voicemail. customer service cannot explain the limite "unlimited" talk time! they refuse to argue and the only thing they say is you are free to cancel your service!

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amitm
, US
Aug 23, 2010 11:10 pm EDT

Even I received the similar email. After struggling couple of hours with customer rep, no one and no where they are able to explain that unlimited=3000. And the customer rep (account management) are really crappy. They don't want to listen in any way.
One of the technical person told that earlier they use to send such email if anybody would have crossed the limit of 5000 minutes. But due to congestion in their network, they changed the limit to 3000 minutes and came with new plan (Power user) of $50.
I am thinking to switch to other calling plan. Otherwise tomorrow they will say that unlimited=1500 minutes.
From last one year, Vonage is attracting Indian customer by providing advertise in the leading Indian news paper and Indian TV channels. And now Vonage is not keeping up with it's promise and sending an email that we are not in compliance with it's Terms of Service.

Bottom line -
TOTALLY UNPROFESSIONAL BEHAVIOR FROM VONAGE.

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12:01 pm EDT
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Vonage total manipulative money grabbers

vonage is a very greedy company, not only are they holding my existing number hostage that i have had for 14 yrs, and continuing to take payments from my credit card the first of everymonth, Even though i have done a letter of agency form with my new voip carrier, and am saving over 50%, i am in this position because i prepaid vonage and did not know i should have gone on a monthly plan, but they new this when i wanted to port over and took there sweet ### time to port, waited untill the 25 th of june and forced me to pay for the month since they had my old credit card number, they are taking there sweet ### time and took another month from my account with the new credit card info they got from me thinking they would expedite this... they are fraudsters, and patent thieves, and have paid vorizon over 60 million good glad they got nailed.. dont go with vonage there are much better voip carriers out there they are liars and use the PHILLIPINES as they main custmer service headquarters... stay away keep away the stress, google voip carriers and be happy!

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7:48 am EDT

Vonage I would not recommend this company to my worst enemy

There representative lied to me regarding there service. They claim to be paperless so that they can have access to your banking account. My phone bill was suppose to be 24.99 a month but with the taxes it was 10.00 to 14.00 more a month. Why would taxes change each month. When I changed service they would not release my phone number and charged me after telling me that I could cancel without any plenty. 79.00 for there equipment 39.99 cancellation fee and 35.00 for the next month phone service. I would not recommend this company to my worst ememy.

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Vonage they wont please their customer

I have had Vonage for eleven months and up until about two months ago all was ok. Then, for no reason I have begun to have issues whereas people whom I call advise that that my voice is all choppy. I replaced my phones, cable box and router, but still the problem continues. I have called Vonage numerous times and they run tests and tell me to continue to try the service. I have advised them over and over that all my equipment has been changed which leaves me to believe the only way to fix this is for Vonage to replace my Vonage box. No matter how many times I call and no matter how many times I email them, they continue to blow me off. They continue to try to place the blame on Comcast or my phone or my modem. I have done the tests and the Vonage Device (BOX) is causing issues with up loaded data. It's that simple. A replacement box may very well fix the problem, so why won't they just please a customer. The box is still under the one year warn.

My one year contract is up next month. If they don't change out this Vonage Device, I intend to dump Vonage. If they can't serive a good customer, I say screw them. I've had it with this company who talks a lot, but doesn't deliver.

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Vonage vonage unlimited international call is false

International calls are NOT unlimited from Vonage. I got an email from vonage and it says my calls are not in the same patterns. I called the voange and they told me, the number of minutes I could use depends 0n other vonage customers. I cannot go more then average customer usage minutes, otherwise they will charge the regular rate for international minutes.

Vonage advertisement for unlimited calls is lie and misleading.

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Update by Suresh a
Apr 11, 2010 8:32 pm EDT

That's very true

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acecal
Saratoga, US
Mar 06, 2013 4:24 pm EST

I have subscribed to Vonage World Plan on July 2012. I was told, and then I received an email indicating that I will be charged $9.99 monthly service. Recently I found out from my billing that they are actually charging $25 per month. Now they are telling me that it was a 3 month promotional service. No one called or told me then, and I have not received any email or letter afterwards indicating that this was a 3 month promotional rate!

THEY ARE CLEARLY MISLEADING CONSUMER. **BEWARE OF THIS COMPANY***

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Vonage Scam
, US
Nov 05, 2014 3:36 pm EST

Vonage = False, Misleading advertising. Your "$9.99" Promotional monthly rate automatically translates to $18.55/Month. After 6 Months, Your monthly rate of $27.99 translates to $50.52/Month

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Deepaksahu
Sunnyvale, US
Nov 17, 2010 1:24 am EST

Vonage is doing false advertisement of unlimited calls... Got second Email ...Cheater Vonage!
DearXXXXXXXX,
Recently you were informed that your account, XXXXXXXXX, shows unusually heavy and/or irregular patterns of use. This usage is not in compliance with the Vonage Terms of Service that you agreed to when you signed up. You can still remain on your current plan, but you will need to change your usage to fall within normal residential use guidelines, which generally includes using less than 3, 000 international minutes per month.
If your usage is not adjusted to reflect normal residential use, we will automatically change your service plan to our Power User plan at a rate of $49.99 per month (plus taxes and fees).
The Power User plan includes free domestic calling and 3, 000 in-plan international minutes. Additional in-plan minutes used will be charged at the rate of $.03 per minute thereafter. The Power User plan includes all the other features and benefits of Vonage World, including Vonage Visual Voicemail®, SimulRing®, and our lowest per-minute rates for calls made outside of the 60 included countries.

If neither of these options meets your calling needs, you can disconnect your service without penalty. For additional information, please respond to this email and one of our associates will be glad to assist you.

Regards,

Vonage Customer Service

Shekhar Sharma
Shekhar Sharma
Orange, US
Nov 11, 2010 6:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

If you want good Service please call us at [protected] Extension 407, we will give you best service and homely customer support.

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pratimohini
Portland, US
Nov 11, 2010 5:24 am EST

True. I am also a victim of Vonage false advertisement. What's funny is Vonage is probably telling all their customers that they are using too much of their unlimited plan and more than their average customers.
Vonage is lier!

File a complaint with FCC. I did. if enough people file formal complaints FCC might look into the illegal practices by company.

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Vonage Victim
, US
Sep 27, 2010 2:39 pm EDT
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Even me I got Vonage notice about 3000 limit cap on international calls and deceving the customers. Please take care of such false companies.

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HoustonIAH
houston, US
Aug 06, 2010 8:15 pm EDT

Thats true. Not only they had a cap on International calling, they also have a cap on number of unique number you can call at and number of call forwards you can do. I don't know how does this remain Unlimited!
We certainly are victimized by Vonage advertisement.

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1:50 pm EST
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Vonage fraud and deceptive business practices

Vonage got the best of me over the past 2 days. First off I called to request that they give me the pricing that they are giving new customers only to learn that "they are sorry but do not have such offers in place for existing customers" They go on to say how much they appreciate my business (1.5 years) as opposed to saying what is really the truth of "we really enjoy screwing good customers while we give away the farm to attract new ones"

So after pondering this for a day I decided what the heck, I really dont need a landline anyway as this was just old habit right! So I first tried to cancel service via the web (the same way that I ordered it) only to learn that you have to call and get the pleasure of speaking with some low level employee who's primary language is something other than English...Next, they cancel my service and then I get an "oh, by the way. your cancellation fee will be $39.95 plus tax..." and WAIT! THERES MORE! "we are unable to process a partial months credit that you have pre-paid because thats the way the system works"

Ok, so now this is done and I have had 3 email exchanges with Vonage customer care in an attempt to make things right and they have all been to no avail. They are UNWILLING TO MAKE IT RIGHT AT THE RISK OF THIS HAPPENING! THEY SIMPLY DO NOT CARE!

That said, it is now my personal mission to help 100 people learn about the perils of doing business with Vonage and to prevent Vonage from getting that business.

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JohnnyC14
Toms River, US
Mar 13, 2010 2:52 pm EST

First of all, they are not doing anything different than any other major business trying to get business. Word of advice, read the terms of service buddy before signing up for service, you will see the 39.99 sorry

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Vonage misrepresentation and non-performance re: rebates

Just over a year ago on January 28, 2009, I switched my local telephone provider to Vonage, through the promotion of Saveology (telephone number [protected]). Saveology promised an incentive of a $300 voucher ($25/month) for gas or groceries. To obtain the rebate, I needed to visit http://saveology.com/rebates, and download, complete, and send a copy of their rebate form along with the receipt of the first month’s bill for the Vonage service. After completing these steps, I heard nothing from them until I called them on September 9, 2009. I spoke with Saveology operator 3117 and was told that my vouchers would be reissued to generate two $150 vouchers that would require online registration. Those vouchers never arrived, so on October 30, 2009, in another call, Kelly, operator ID 5197, confirmed that the order for my rebate vouchers was submitted on September 30 (for a January 28, 2009 order of Vonage service!) and said to wait two to three more weeks.

Today, on March 2, 2010 (13 months after signing up for Vonage), I received a $25 check from Saveology with a note explaining that the check related to a rebate for Dish Internet service. I never used or subscribed to Dish Network. Perhaps Saveology is just disorganized and unprofessional, but their behavior seems much more sinister to me. Vonage service, however, apart from the rebate, has been terrific.

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Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vonage?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vonage Customer Service. Initial Vonage complaints should be directed to their team directly. You can find contact details for Vonage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vonage. Discuss the issues you have had with Vonage and work with their customer service team to find a resolution.