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Misrepresentation by customer service and supervisors
Complaint Rating: 
Company information:
Vonange
1000 Windham Parkway
Bolingbrook, Illinois
United States
Phone: 1-866-243-4357
www.vonage.com
I spent 3 hours on the phone with your company, as I was misrepresented when calling to find out about signing up for service. I was given to 5 different reps and a supervisor named Paul who told me that my card would be charged more money for disconnecting the service I was originally misrepresented on. A rep named Gary even called my telephone provider and conferenced with me regarding that they do not offer stand alone DSL in my area, as I was originally told by Samantha form NJ (Vonage rrep) on 07/30 that my provider did offer stand alone dsl, upon making my first call. I also found in ridiculous that there is a web page of just complaints about your customer service/company.
Respectfully,
Sarah Green.
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