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Vonage Complaints - Terrible service!

Review all Vonage complaints

Vonage
Posted: 2007-11-06 by Christina  [send email]
Terrible service!
Complaint Rating: 100 % with 1 votes
Apparently when you sign up for Vonage online you are "signing" for a year. Our family had to move as it happens we are only able to get DSL internet services where we live now. Guess what Vonage doesn't care! They had informed me that there would be a $40.00 charge for canceling 2 months before my year "contract" was over! Just be sure you want to keep this for a year before you do it. The service was ok but the customer service SUCKS!!! They will hang up on you, put the phone down, whatever they have to do to wear you down! JUST think twice!!
Comments United States Products & Services
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Vonage - Bad business practice

Comments

 Sort by: Date | Rating
 704 days ago by Debra Levey  [send email] 0 Votes
Save yourself a nightmare, don't go there!
12/20/2007 Canton GA

I called to get Vonage. They assured me that if I didn't like the service, I could cancel within 30 days and get A FULL REFUND. I asked about the disconnect charge and they said NO CHARGE if disconnected within 30 days.

I got the phone and immediately the computer would not work with it connected. I talked to the installer who was going to disconnect the landline and his response was "sometimes that happens." So I canceled the installer, called Monday to cancel.

That is when I found out what Vonage is really like. First they spent 20 minutes harassing me about giving me a free month etc even though I said over 20 times I DO NOT WANT YOUR SERVICE. Finally they agreed but said there was a disconnect fee, which they will refund WHEN they get the phone back! After yelling about this the woman said the only way to NOT be charged the fee was return the phone first and told me where to send it. I sent it ups, tracked it. They had it in their office on Dec 12. I called on the 14th and was told it wasn't there. After a long fight they connected me to Accounts management who said since I gave them the tracking number she would take care of it and I would have a refund in 48 to 72 hours.

I called TODAY, 12/20, and was told nope, phone not there, cancellation not done, refund not ordered. I lost it. The woman said it was in their agreement and I said I called in to sign up, they TOLD ME ON THE PHONE THERE WOULD BE NO DISCONNECT FEE if I cancelled. Nothing about charged and refunded. Then she said I should NEVER have returned the phone without an authorization and disconnect fee paid!!!! So then she said it takes at least 10 days to log the phone back into inventory and I would either have to cancel and pay the fee OR I would have to wait, call back and see if phone is logged in yet.

Save yourself the hassle, do not EVER use Vonage.
 673 days ago by Craig Bullim  [send email] 0 Votes
Suck service is BREACH of contract. SUE for a full refund in small claims court

Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

For best results use a router that works with DD-WRT.com firmware!

--quote-start--

VoicePulse is the only service that offers five features to protect your privacy.

* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


--quote-end--



voicepulse can also email voicemail.

Combine with YouMail.com for your mobile phone -- screw verizon wireless!


If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

save even more money!!

asterisk.org

"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"


asterisknow.org

"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."


The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

spread the word and screw vonage into non-existence



web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
 477 days ago by Helenvaca  [send email] 0 Votes
My husband and I ordered vonage and was mis informed about the way you have to set up service for internet we never took the product out of the box when we wanted to return the product they said we had to pay another fee the total of 43.00 to return it then I called again they told me they would send me a return slip and not to worry about the fee well they e-mailed it to me but it was not what they said the ups said we needed a ups code when I called vonage back they act as if they did not know what i was talking about then i ask for a supervisor they said that no one was on the site as a supervisor.Then they hung up on me i called back and then it would not take my number they had blocked it from being able to talk to anyone now we are stuck with a device in a box that is new and can not do anything with it and they kept our money .So maybe someday someone will listin to what we are saying and they will be shut down the other day we got a call from vonage asking what we thought pf them i told them i feel they need shut down completely .

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