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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:10 pm EDT
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Volkswagen unauthorized invoicing

I was charged $400.00 for a $30 hose collant hose--about $300 for labour. I did not authorize these excessive amounts. When I went to pick my vehicle up, they refused to release my vehicle unless I paid the full amount! I was so upset, I called the police and received a report number for followup purposes. On the sales slip it says that they must provide you with a written estimate. This was not provided. I will NEVER buy another VW again. If I can prevent one unassuming customer from using York Volkswagen in Toronto, this email will have been worth it. Please note that I am a professional who does not compose emails like this one. However, I feel compelled to forewarn others given how disturbing this experience was for me.

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Nothing Here
, CA
Jun 09, 2010 5:17 pm EDT

I feel your pain, however that is why you never ever go to a dealership.

I went to that same dealer ship to get the battery in my key replaced. They said if they break my key while doing it, that they were not liable. LOL, um... thats why I pay you the 500% markup... Because if they break it, they will be replacing it.

Just an FYI, it has nothing to do with "buying" a VW ever again but buy used :), but some of those hoses do cost a nice penny from the dealer too. Try APC next time for your parts and a non dealership mechanic. (The APC wear house is in Mississauga... pay cash for the discount)

Or just a short drive away there is this mechanic what loves working on VW's Audi's etc. I cannot remember the name, however just an idea on his service and price. They allowed me to watch them work and to replace the fan control mod ($220) thats for the part and labor.

I know they mainly run by word of mouth, however the address I added below they are in the B building (Left side) only about 5 or 6 shops in. You wont miss it since you will see nicely done cars in the parking area.

101B Freshway Dr
Concord. Ontario.

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6:40 am EDT
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Volkswagen service

The engine light came on in my 2003 Jetta, and it was running very rough, so I took it to Reydel VW of Edison, NJ for service. They said it was the ignition coil and charged me almost $800 for service. Two days after I took the car home the engine started acting exactly the same way as before the service and the enging light came on again.

I took it to Reydel again and they said it was a sensor and charged me another $230 for service.

I filed a complaint with VW America about unnecessary service at Reydel, and after checking up on it, they agreed that the service was probably unjustified. I asked for reinbursement and was flat out refused even after VW looked into it.

The bottom line here is VW doesn't stand by it's products and the technicians at Reydel are either poorly trained or just don't care weather the job is done correctly or not. At a labor charge of $99/hr, one would think they would do things properly and that VW America would be more professional about representing their product.

I have been driving VW's since the mid 70's, but this is the last time I will waste my money on a product whose repair service I cannot rely on, nor a corporation the won't stand by it's product.

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3:03 pm EDT
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Volkswagen zetta is a very poor car

Zetta manual volkswogan is a very poor car. I would recomend every person not to buy it as I am suffering after purchasing it.

1) their is lot of gear shifting, as we slow down the car we will hav to reduce the gear immidately otherwise the car will stop or vice versa.

2) it has poor quality of horns.

3) its ac is not effective in summers you will be sweating while driving your car and your ac is on.

4) poor interiors.

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Update by arpit4371
Apr 17, 2010 3:03 pm EDT

its true

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5:28 am EDT
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Volkswagen supposedly I have won £1, 050, 000

I have had several emails saying that I have won £1, 050, 000. !st of all wanting full name, address, D.O.B.& email address. Then asking me what type of account should they open, on my behalf, to pay winnings into.

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limpolan
, MY
Jan 25, 2011 1:38 am EST
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i received this after i reply the mail, and i know it is a scam which they asked you to send them wining cheque delivery cost around 300 pounds. BEWARE!

Anti-Terrorist and Monitary Crimes Division.
In Association with STROMPOST E-LINK PROVIDER
OFFICER IN-CHARGE:
NAME: Robert Swan Mueller III
FBI Internet Fraud Watch/Alert
Email: washington.dc@washington.usa.com
Phone: +[protected]

Attention -- LIM PO LAN,

The Federal Bureau of Investigation (FBI), Has discovered through our intelligence Monitoring Network (I.M.N) here in this office of investigations, that you have an ongoing transaction regarding the Being a Sole Beneficiary to the United National Lottery Promotion, UK And we have been notified, by the Volkswagen MOTORS WORLDWIDE LTD, that this funds is yours.

The Federal Bureau of Investigation (FBI) Washington DC, in conjunction with the Government Monitory Organization, Has screened through our various Monitoring Networks concerning fraud and has been confirmed that this transaction you have with the Mr. Raja Omar Kumar of the Volkswagen MOTORS Dept. is Legal and you have the Lawful Right to proceed further with them in that transaction but you dont have to contact any other lottery company because they are alot of scammers out there trying to scam people and mostly the United States citizen's out of their hand earned money.

We advise you to go ahead with Mr. Raja Omar Kumar. of the Volkswagen MOTORS, as we are monitoring all their services and network for you not to be cheated. Be advised that any other letter, forwarded to you from any other organization or body, apart from Mr. Raja Omar Kumarn of the Volkswagen MOTORS, Should be immediately forwarded to us so that we can trace the address of the sender.For your own good you are advised to confirm any other transaction you have either involved your self with, in the past to enable us trace the source of the transaction. Only this transaction has been confirmed Legal any other are still under investigation, and so many others are scam, most especially from Europe, Africa and Asia.

We was able to contact the Volkswagen MOTORS, here in United States because in London, UK your file of winning is on their file, all you need to do is to contact Mr. Raja Omar Kumarn. via the email address listed below and make immediate procedure for you to Claim your funds via E-Banking of the Volkswagen MOTORS, for immediate of your funds DELIVERY to your country immediately.

Kindly contact the Volkswagen MOTORS, for immediate of your funds DELIVERY.

Name: Roberto Rene Salmon.
Email Address: promoffer2u@gmx.com
Country: London, UK
Direct Phone Number: +[protected]
Agent malaysia
Mr. Raja Omar Kumar
Tell: +[protected]

Kindly contact the office of the Volkswagen MOTORS WORLDWIDE LTD for them to give you fo Further information in regards of your funds transfer and please you can call our attendance HotLine +[protected] for any question because you have to contact them immediately for immediate delivery of your funds/cheque immediately to your current address in your country.

Thanks for your co-operation

Robert Swan Mueller III
EXECUTIVE DIRECTOR FBI
FBI Internet Fraud Watch/Alert

E
E
Enrique Castro Uribe
, CO
Sep 01, 2010 3:13 pm EDT
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Volkswagen Motors Worldwide Ltd.
Volkswagen Marketing
Yeomans Drive
Blakelands
Milton Keynes
MK14 5AN

Notification Date: 28/8/2010

We are officially announcing to you the result of VW Motors E-Mail Award Promotion held on the 21st of August 2010 as part of our International Online Promotion Program. Your email was attached to reference number VJETTA-UK-VP896686-M4GA with draw number P00VWJ which consequently won you in the 2nd category prize, your email address was extracted from our electronic email extraction system which randomly selected fifteen (15) email addresses of which your email address was among one of the lucky winners. You have therefore been approved for a payout of a total sum Ј850, 000 GBP (EIGHT HUNDRED & FIFTY THOUSAND POUNDS STERLING).

CONGRATULATIONS!
We also advise that you keep your winning information very confidential as our security policy demands to avoid double claims/impersonation and unwarranted abuse of this program by some individuals. The selection process was carried out through our computerized Email Selection System (ESS) which selects email from a database of over 600, 000 email address was drawn from all over the continents of the World. This promotions being the first of its kind will now take place annually and we hope you will also take part in our next year One Million Pounds Sterling International Promo Game. To file your claim, you are to contact our Customer Service Unit authorized to conduct the necessary Verification to enable you receive your Cash Prize. (You will receive more email upon acknowledgment of this email).

Customer Service Unit
CONTRACTED AGENCY: FENN CORRALES & ASSOCIATES
CONTACT PERSON

Mr. Fenn Corrales
+[protected]
Email: consumershq@yahoo.com.hk
29-30 Leicester Square London
WC2H 7LA, UK
---------------------------

You are to call your claims agent assigned for your claims, or send an email to them, you are to provide to your agents the below under listed information as soon as possible:

1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:
8. EVER WON AN ONLINE PROMO?
9. MARITAL STATUS:

This program is promoted and sponsored by Microsoft, Emirates Airline and the Shell Group and we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian Concerns within their immediate environment. All winning must be claimed not later than one Week of Acknowledgment. After this date all unclaimed funds will be returned to VW Motors Treasury as Unclaimed.

Yours in service,
Mrs. Ellen Van Leuven
(Programs & Events).
Material Copyright © 2010 the VW Co. Ltd.

F
F
FINALlight
Edinburgh, GB
Apr 26, 2010 9:52 am EDT
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I have just had the same email from:

Maria van Dorland (M.vanDorland@hpcnet.nl),
subject: Reply To This E-mail: payout.service@yahoo.com.hk

THIS IS WHAT THEY SEND YOU -

You have been approved for a payout of a total sum 1, 050, 000 GBP (ONE
MILLION & FIFTY THOUSAND BRITISH POUNDS) in the VW Motors Email Lottery
Promotion held on the 23rd April 2010.
To file your claim, you are to contact our Customer Service Unit
1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:
CONTACT PERSON
Mr. Eddie Goodman.
+[protected]
Email: payout.service@yahoo.com.hk
20 Queens land Road, London
SW2 3JB ENGLAND. U.K

DO NOT REPLY TO THEM. THIS IS A PHISHING SCAM.

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12:27 am EDT
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Volkswagen bluetooth broke the 1st day I bought the car and not fixed

I purchase a new 2010 Jetta and the Blue Tooth stopped working the 1st day.

Fast forward 5 weeks later no fix. VW is like the replacement part is on back other tough luck.. Wait a while don't call us we will call you.

The quality is good but I would advise anyone not to buy a new VW based on my experience. This is not a dealer issue rather a VW corp. issue.

I know this is a small thing but the fact that they continue to sell VWs with working BT Modules while ignoring an existing customer proves they really don't give a damn about their customers.

Hope your reading VW Corp. I will post this on every message board I can find until you fix it and apologize. Good luck continuing in your present mode of operation.

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6:36 pm EST
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Volkswagen unwanted email

Volkswagen motors worldwide ltd.
International promotions
Vw motors
P. O. Box 999
Manchester
Mr2 8gd

We are officially announcing to you the result of vw motors e-mail lottery promotion held on the 20th of february 2010 as part of our international promotion award. Your email was attached to reference number vjetta-uk-vp990003-m4ga with draw number p93vwj which consequently won you in the 2nd category prize, your email address was extracted from our electronic email extraction system which randomly selected fifthteen (15) lucky winners of which your email address was among one of the lucky winner. You have therefore been approved for a payout of a total sum £850, 000 gbp (Eight hundred & fifty thousand pounds sterling).

Congratulations!
We also advise that you keep your winning information very confidential as our security policy demands to avoid double claims/impersonation and unwarranted abuse of this program by some individuals. The selection process was carried our through our computerized email selection system (Ess) which selects email from a database of over 600, 000 email address was drawn from all over the continents of the world. This promotions being the first of its kind will now take place annually and we hope you will also take part in our next year one million pounds sterling international promo game. To file your claim, you are to contact our customer service unit authorized to conduct the necessary verification to enable you receive your cash prize. (You will receive more email upon acknowledgment of this email).

Customer service unit
Contracted agency: eddie goodman & associates

Contact person

Mr. Eddie goodman.
Email: [protected]@live.com
20 queens land road, london
Sw2 3jb england. U. K


You are to call your claims agent assigned for your claims, or send an email to them, you are to provide to your agents the below under listed information as soon as possible:

1. Name in full:
2. Address (In full):
3. Nationality:
4. Age:
5. Sex
6. Occupation (Position held):
7. Home phone & mobile number:

This program is promoted and sponsored by microsoft, emirates airline and the shell group and we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian concerns within their immediate environment. All winning must be claimed not later than one week of acknowledgment. After this date all unclaimed funds will be returned to vw motors treasury as unclaimed.

Yours in service,
Patricia angello.
(Programs & events).
Material copyright © 2010 the vw co. Ltd.

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M
Michael B.
, US
Jan 28, 2010 5:54 am EST

Volkswagen MOTORS WORLDWIDE LTD.
Internet User Encouragement Promotions
VW Motors
P.O. Box 999
Manchester
M4 1LE

We are officially announcing to you the result of VW Motors
Email Lottery
Promotion held on the 12th December 2009 as part of our
programs to Launch
our multi million dollar office that was commissioned on
30th of November 2009 in Manchester United Kingdom. Your
email was attached to ticket number
VJETTA-UK-VP990003-M4GA with draw number P93VWJ which
consequently won you in
the 2nd category prize, your email address was extracted
from our electronic
email extraction system which randomly selected Fifthteen
(15) Lucky
Winners of which your email address was among one of the
lucky winner.
You have therefore been approved for a payout of a total sum
850, 000 GBP (EIGHT HUNDRED & FIFTY
THOUSAND POUNDS).

CONGRATULATIONS!
We also advise that you keep your winning information very
confidential as
our security policy demands to avoid double
claims/impersonation and unwarranted abuse of this program
by some individuals. The selection process was carried our
through our computerized Email Selection System (ESS) which
selects email from a database of over 600, 000 email address
was drawn from all over the continents of the World.

This promotions being the first of its kind will now take
place
annually and we hope you will also take part in our next
year One Million
Pounds Sterling International Lottery Game. To file your
claim, you are to
contact our Customer Service Unit authorized to conduct the
necessary
Verification to enable you receive your Cash Prize.(You will
receive more
email upon acknowledgement of this email).

Customer Service Unit

CONTRACTED AGENCY: EDDIE GOODMAN & ASSOCIATES

CONTACT PERSON

Mr. Pablo Perkins
Tel : +44 [protected]
Email: pablo.perkins2010@yahoo.com.hk

20 Queens land Road, London
SW2 3JB ENGLAND. U.K
---------------------------

You are to call your claims agent assigned for your claims,
or send an
email to them, you are to provide to your agents the below
under listed information as
soon as possible:

1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX:
6. OCCUPATION (POSITION HELD):
7. HOME/MOBILE & FAX NUMBER:

This program is promoted and sponsored by Microsoft, Emirates
Airline and the
Shell Group and we intend to use this medium to help
individuals generate
fortunes, which would encourage them to expand their
business frontiers
thereby creating more opportunities and assisting with
humanitarian Concerns within their immediate environment.
All winning must be claimed not later than
one Week of Acknowledgment. After this date all unclaimed
funds will be returned to VW Motors Treasury as Unclaimed.

Yours in service,
Patricia Angello
(Programs & Events).
Material Copyright © 2010 The VW Co. Ltd.

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6:24 pm EST
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Volkswagen defective car and warranty

I purchase a 2003 Mazda MPV with miles in the 40, 000 range in january '08. After driving a 2008 Dodge Grand Caravan for 5 weeks, we were told the financing fell through. They did however have a van that had already been funded by Prestige Financial. Because of our situation, it was either walk or buy the car. AT the time, we were also told a "warranty" was required because of the kind of loan it is. This was the first of many lies. They added a $1400 warranty from a company, called LANDCAR the Larry Miller Owns. Pretty convenient for them They knew if they sold a defective car and never provide documenataion of warranty and requirements, their warranty company would never had to pay anything. When driving off the lot, we knew what a nightmare we were in for. After breaking in the first several months ans several times thereafter, we had contacted LM Volkswagon and Landcar each time. Other than a few hundred dollars on seals and gaskets, never paid anything. In February of "09 our car was so bad, Larry Miller Volkswagon themselves said that the car was "mechanically" a total loss and not safe to drive. They advised to get out of it but upon choosing a new vehicle we realized they were adding the entire amount we owed to negative equity. At a 20% apr, we would have never agreed. The car has been "undrivable" and unreliable since. It is not at a shop and repairs are estimated to be over $7, 000. Land car is refusing to pay anything because of $90 in oil change records. Records we did not even know we needed. Records Landcar does nto even mention on their website. WE have been in contact with Larry Miller several times as far as landcar and are still waiting for a response. They screwed us in the worst possible way. We are now walking with three children in a town 900 miles away from our closest relative because of what they have done. They are corrupt liars who are always looking for a way to make a dollar. They dont care at what expense. Channel 3 news in Arizona has also agreed to do a story. I hope no one ever buys a car from this disgusting people. Please, do not be naive about this sitaution. We were and it has utterly screwed us for a long long time.

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Hughes Ellzey
Houston, US
Jun 10, 2011 6:46 pm EDT

Please contact the law office of Hughes Ellzey, LLP if you have had your vehicle repossessed without a notice letter. Hughes Ellzey is currently handling such cases. For more information, please visit the following link: http://www.crafthugheslaw.com/Vehicle-Repossession-Lawyer.shtml or call the office directly at [protected].

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2:28 pm EDT
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Volkswagen rude and aggressive head office

From
Praveen BN

Hello Volkswagen Team and Dear all Managers in Volkswagen

This Compliant is for all the employers who works for Volkswagen
...Please Help me ...

Hi This Praveen BN here, This is a mail were I am sending a formal
mail to you all the guys who works in Volkswagen industries. Please
Read my story and help me from your part.

I purchased a Polo TDI Line Car on November 10 at Place Ground in
Bangalore(Bangalore Motor PV LT ) an my car# ( KA03 MP 6256)..

We had give all the documents details to your dealership. But still i
did not get my Co-operate discount were my friends who are already got
it, i all ready called yours customer care and Given all the ways
complaints to them and still did not get any responded from them...

Fine ...Your Dealer (Associate) was very Ruled to us today in
speaking with vulgar words to us an also stated that there cannot give
us the money stated to raise this compliant to any extend he is not
worry because ...he stated he has taked money and no one can question
him, His name ( Kishore His cont # [protected]) ...I am Sorry I do
know what action you will take on him but your company is really waste
not even for a fit for nuts and fitted for this industries were
yours dealers do not know, how to behave with a customers ...

After I Booked a car Polo, One of yours associate had come to my house
to give us a test ride, you guys know what happen... he Taken us for
test ride and he did even response to us to drop us back home were
picked us up to, He just left us in the middle of the road and waved
away ...this what is service from yours company Really its is a very
very very poor and cheap Service from a Volkswagen people this was
published as Germany technology ...Not as Germany just like a Waste

 I Requested All the employ s who work for Volkswagen Please work for
what you have paid and do not cheat the company and put down there
Repetition down ...

 I Am request you guys to help me in co-operate discount for HP
Employers Please gte me That

That is only I an requesting you people ...

I Hope I will Get Good Respond from you teams and managements people

Thanks Warm Regards
Praveen BN
720 HBR Layout
Hennur Gross
Bangalore -43
#[protected]
#[protected]
#[protected]
Email ID [protected]@yahoo.com
[protected]@gmail.com
**********************************************************************************************
Over all sending all this kind mails and call your Customers care a
more 100 times still not will one kind of responed i got from your
peolple, Now i come to know even the head office peolple also are
fraud peolple and 420 guys ...when i heard this News i was shock
were u guys sold a car to customer 2011 car still of selling a 2012
car to a customers tu tu tu ...Not even fit for a local class also
tu...

Yours bad regards to all the Peolple who work in Volkwagan
By Praveen

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jaideep
, IN
Feb 24, 2010 12:00 am EST

AGENT FRANK STAVE

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9:59 pm EDT
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Volkswagen retail lease

I leased a 2006 Passat from Palisades Volkswagen, in Nyack, NY. It was a 4-year lease. During those 4 years, it had numerous repairs (fuel pump "melted", both boot blocks cracked, coolant system crack, and then your various brake jobs, 8 tire replacements, and more -- I drive a LOT). Every time I diligently took it in for service, it had recalls to be fixed. While I had VW's before, this Passat seemed to be laden with defects. With 9 months left on my lease, faced with more repairs, I talked to my sales person, Benjamin Smith, and voiced my dissatisfaction, wishing to turn the car in early and pay the penalty. I wanted to be rid of the car and its headaches. He, now the finance manager of that dealership, told me to turn in the car with the remaining payments, and that would be it.

When I called VW Credit to get the exact amount of payments left, I was surprisingly informed I could not turn in my car, regardless of my agreement to pay the penalty, because it would then be considered a "Voluntary Termination" and would adversely affect my credit. I had never heard of this, nor had the salesman who leased me the car when I called him to confirm! According to VW Credit, I have to wait until 90 days before the lease was up, and that was the earliest I may turn in the car, even paying the penalty! I made it painfully clear my dissatisfaction, and my intent to purchase another car, and pleaded to turn in this car to be rid of it and its headaches.

Had I leased another VW, they were ready to let me break the lease. But since I was not, the same consideration vanished. I was a loyal VW customer for YEARS, and touted the brand when everyone else I know steered clear of it. Had they looked at their policy and realized that they could recoup the value of the car more quickly on their lot than in my garage during the next six months, they would see that allowing me to turn it in -- paying a significant penalty -- would be more beneficial to them, and a win-win for both. Now, I will use my connections to virally spread the word of my dissatisfaction so that future VW customers can make a more educated decision on whether to do business with VW.

In this economy, with the magnitude of auto choices available, VW needs to brush up on their understanding of brand management and customer loyalty. When customers vanish, so does the brand.

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VWCREDITSUCKS
, US
Mar 19, 2012 8:23 am EDT
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BEWARE OF LEASING THROUGH VW CREDIT!
I have leased for 20+ years and I have NEVER gone through the issues I'm going through with VW Credit after turning in my 2009 Jetta 3000k miles UNDER mileage! They will RAKE YOU FOR EVERY little ding, scratch, burn, tires, NORMAL wear and tear...anything they can get from you. I will NEVER lease from them again! I am starting a website for other people I've had contact with to share similar stories so when the site is complete, I will make sure everyone knows how they do business.
I've NEVER had to pay for tires (they were exactly where they should have been when turning it in)...you can turn in a Honda, Toyota, Lexus, etc with bald tires and they won't bother you! NORMAL wear and tear after 36 months. I've only ever had to pay for over mileage!
VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will EVER do business with them again!

J
J
jilliemarie
Chula Vista, US
Aug 24, 2011 11:27 am EDT

That is typical of VW Credit. Either you get another car from them (and it must be leased) or they will do everything they can to make your lifr miserable.

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Volkswagen bad practices, lousy customer service

My wife decided on a car, and put it on hold, with paperwork, called me to come over and look over details. 15 minutes later as I pulled in I saw the car being driven out on another test drive. They came back and bought the car over my protest. Nothing could be done they said, "first come first served". They told us another car of similar quality could be available, so we were patient. One came a few weeks later which we liked. It has some problems which we were told would be fixed: new tires, rear view mirror, etc. Pick it up and it had new tires, but rear view was not fixed. We had to take it to Jaguar downtown. "not covered" Jaguar said, and wanted $900. I argued and was forced to call Luther, who did NOT want to cooperate. They did end up fixing the mirror, but my wife found her tires would slow leak. "Take it to Goodyear" they said. We found cracks in the sidewalls, an obvious defect. But Goodyear had no warranty on those tires AND we found they swapped the 17 inch wheels and tires the car originally came with, and put on 16 inch.
It just shows an unscrupulous organization who will do anything to make a fast buck.

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Volkswagen spot delivery scam

I purchased a car through Fox Valley Volkswagen in West Chicago, IL on July 20th, 2009 through "Tommy". We agreed to financing terms, signed the contract and they said I was good to go and let me take the car. They cashed my $8000 downpayment check. On August 14th, 2009, "Ed" called and said they needed to see my W-2s and 1099s and that is had to be that day. When I asked why, he threatened to have my car repossessed and said it would cost me my $8000 downpayment. I faxed them copies of the documents they wanted to see that same day.

On August 18th, 2009, "Dwayne" called me and said I needed to come into their dealership to sign new paperwork for a new loan. I made an appointment for the following day. In the meantime, I did a little research online about this and it's called "Spot Delivery Scam, " where they agree to fake terms, give you the car, and then bring you back in to sign for a new loan with higher rates and fees.

I went into the dealership on August 19th, 2009 to see what this new loan once. My APR was 5.1% higher than we had originally agreed upon, the term was for 48 months versus the 72 months I wanted, and my monthly payment was $160 more per month. I told them to forget it, I wanted to return the car. They said okay, bring the car in tomorrow.

I called "Ed" on August 20th at 9 am to let him know I would be coming in at 12:30 pm to drop off the car and pick up my $8000 check. He said ok. When I arrived, he said he did not have the check for me and nobody there could sign one for me, but he still had the nerve to ask for the car! I took the car and left.

I had to contact the owner of the dealership in order to get my money back - I'm supposed to go in tomorrow to get it. We will see. In the meantime, I have contacted my attorney, the IL Attorney General, the Better Business Bureau, etc. I am warning everyone I can about this dealership!

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Volkswagen faulty transmission

I traded in my 07 Rabbit for an automatic diesel Jetta TDI, and it broke down within 2 days due to a faulty transmission. After replacing a couple of sensors, the issue persisted, so I'm now waiting for some part that's on national back order. They think my lemon will be ready for me by the middle of next week...that's 2.5 weeks in the shop after I drove it a mere 150 miles. I'm really not pleased with the way that Kuhn Volkswagon is handling this situation, because they could easily get $24K from someone else for a refurbished car. It isn't worth the $26K I'm paying for it.

I do not recommend this dealership, or the 09 TDI.

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Update by rurugirl
Dec 14, 2009 2:02 pm EST

After a second transmission glitch, followed by two additional problems, my 09 TDI was replaced under Lemon Law standards.
Thanks to VW National for stepping up to rectify this situation...too bad I had to take the issue to BBB for action.

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Rnoeyink
Schererville, US
May 16, 2011 4:33 pm EDT

I also have a 2009 Jetta TDI with a faulty exhaust flap. The dealer wants over $900 to replace it. I have about 40, 000 miles, so out of warranty. I have heard this is not an uncommon problem. Seems to me that it should be covered.

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Patraska
Omaha, US
Jul 13, 2010 11:00 am EDT

My 2009 Jetta TDI is 4, 000 miles outside of warranty, and I'm having problems with the exhaust flapper. The TDI's emissions system is extremely complex. This is more than $700 to fix. VW said they'd pick up 50%, but I'm not quite done yet. If you buy a Jetta TDI, I'd look for some extra protection that includes the entire emissions/exhaust system through at least 80, 000 miles.

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Volkswagen fraud

In my opinion gunther vw has committed fraud for the following reasons: on 11/20/07 I purchased a 2005 honda accord from barry gunther. I should also mention that they showed me a "clean carfax" report at the time of purchase. I decided to sell the car and listed it in auto trader as a clean carfax vehicle. I got a few calls but no one came to look and I was asking a fair price for a low mileage, what I thought was a clean car. Finally a person did call me back and told me that my car showed a accident! I told her that I had my copy of the carfax that the dealer had given me and that there must be some mistake. I than put in a complaint to carfax who then did their investigation and come to find out the car had been in an accident before with the previous owner. I called gunther vw and they turned me over to steve meadows the used car manager. I also took the car to a body shop and found out two things. Number one is that the bump under the car (That I thought was minor when I noticed it the day after purchase) was almost a $900 fix and two was told that if they had the car up on the ramp at gunther vw they had to have seen that the car had been in an accident and had been repainted. I went back to gunther vw and fist talked to a guy "woody" I think his name was and he stated that unless the frame is bent it is no big deal etc etc. I talked to meadows and he more or less said the same thing. I presented a letter to gunther vw with 4 options to solve this matter that I thought were fair but have had no response. These people knew that the car had been in an accident they represented that they had "gold checked" the car. They put new front brakes on the car and could not have missed the cross member damage and the fact that the car had been repainted the body shop inspector stated that it was obvious. They handed me a carfax knowing that it was not a true representation of the vehicle and now they are ignoring the facts! They are crooks and liars. This vehicle has diminished value and gunther vw could care less! 1

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NeverbuyGunther
, US
Feb 28, 2016 12:12 pm EST
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I purchased a vehicle from Gunther in November of last year and financed the vehicle through VW credit. Approximately 45 days later I received a call from the finance guy, Clyde, who advised they had not filled out all parts of the contract and therefore "the contract was invalid and couldn't be funded." I called VW credit to verify and was told they had no record of an account for this car. I drove to Gunther on Christmas Eve and was told "Clyde" was unavailable and they did not have the necessary paperwork on hand. At the end of January I had just about enough and decided to turn the vehicle in. This time "Clyde" was available and accepted the vehicle. Approximately 3 weeks later I received a call from some guy named "Steve Meadows" who advised "Sorry for the mix up but your contract was submitted and is valid now." I called VW credit and they advised that a contract had been submitted after I returned the vehicle and was back dated for November. They stated, "This is an issue for you to work out with the dealer." I have purchased 4 cars from Gunther and will never ever buy another one from them. I have decided to seek some type of arbitration and attempt to see what exactly "Steve Meadows'" role in this whole apparent fraudulence actually is. I would be more than happy to name him in some type of civil lawsuit.

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Maria sobo
Sunrise, US
Jun 12, 2015 12:06 am EDT

This dealer is the wors dealer in florida, sellers are liers and sell bad preowner sertified cars.

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JL Nel
Miramar, US
Feb 19, 2015 10:46 pm EST
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Purchased a used vehicle that was overpriced due to Gus Menchaca sales tactics. Once in his office he never explained exactly all the fees and what was the sale price of the car. He just said work with the bottom price while he left a lot of blank spaces on the contract. We went back and forth on the sale price for a while and after an hour of them holding my trade in keys, being pressured, not having the correct figures in front of me. Did the deal. After I noticed they used my trade in to bring up the sale price of the car. Ended up paying $4000. + More than I should have. Also they said all the maintenance was done on the car, It wasn't according to the dealer they took it too. Missing $600. Worth of 30, 000 mile service. I had purchased another car from Gunther Mazda 3 years ago, but will not go back. they have lost my business for good. The first Generation Gunther Family would not be pleased.

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doug t.
boynton beach, US
Jul 21, 2013 10:37 pm EDT

steve meadows from gunther vw is a piece of ### ! even his wife thinks he is a troll !

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steve meadows
, US
Oct 10, 2012 5:52 pm EDT

Steve Meadows is just a miserable piece of ### ! Gunther obviously does not have very high standards.

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stssee
boca ratón, US
Oct 02, 2012 7:38 pm EDT

Steve Meadows is a dirt bag, a piece of garbage, and a low life pig ! Obviously Gunther does not have high standards

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Salesmenblow
Gunther Drive, US
Nov 23, 2010 3:59 am EST

This dealership is probably the biggest waste of time that I could have ever imagined. If you are into playing reindeer games with the salesmen all day, then this is you place. In late October, a salesman (ALI), began playing all the textbook sales games in the book. Gave me a price to buy the car I wanted, and when I returned the next day...this salesman could not even remember what price he quoted. When I reminded him of the previous price given the day before, then he suddenly stated that the price given was not including taxes. That was a total lie, because I specifically asked that question and even wrote it down to confirm this price. These swindlers are no place to buy your next car..trust me. Go ahead and waste time with these guys and I promise you will regret it. If your not going to fatten their wallet sufficiently, they will lose a deal before negotiating with the customer. I have never been treated so rudely before as a customer. Your a car salesman Ali, one notch above a cab driver..so chill. Thank you very much Mr Ali for your lack of professionalism. Because of your behaviour, your vehicle was totally not worth the aggravation and trouble of dealing with you and your sales games. I will never recommend anyone purchase a vehicle from this dealership. I was so disgusted that for a little extra $$, I chose a higher quality, new BMW instead. Mr Sales Manager, thank you and congratulations for pushing me away to another car company.. I guess VW does not need to sell cars during this recession..

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PAT DELPRETE
1001 LESSER BLVD, US
Jun 24, 2010 10:48 am EDT

STEVE MEADOWS OF GUNTHER VOLKSWAGEN IS A PIECE OF GARBAGE . I CANT BELIEVE THIS GUY STILL WORKS THERE. I GUESS THE GUNTHER'S DO NOT HAVE VERY HIGH STANDARDS !

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sotrue47
Fort Lauderdale, US
Jun 03, 2010 2:51 pm EDT

Whoever too much is, I have to agree with them and would second guess going to gunther. I had my car serviced at VW and tried to get a fog light fixed. They told me they never saw it like that before (probably because it has been like that since I bought the car), and because of that they couldn’t send it back to VW to get it covered under warranty. So I contact VW and they tell me Gunther told them the light was completely broken from a crash because they didn’t want to deal with it. News flash the light still works and looks fine exactly from the day I bought the car. SO in conclusion the service guy who helped me was nice but who ever runs the shop is an idiot, I have 4 outstanding issues that should be covered under warranty, but they can’t figure out what is wrong because it is a new model car. Will probably take it someplace else before my warranty is up to someone that will give me a straight answer and not lie because they don’t want to waste time.

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toomuchalready
, US
Dec 26, 2009 10:35 pm EST

You are way off but nice to read you are cheering up. That's the Christmas Spirit... :))

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Volkswagen receiving mails of award money

Kindly check who is using your name and mailing me again and again for teh award winning prizes. email fo teh person is :volkswagen motors worldwide ltd"

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yahya
, AE
Oct 02, 2009 1:36 am EDT

hoax e-mail

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Herman J H Lameree
Caboolture, AU
Sep 21, 2009 5:28 am EDT

E mail offers lottery win

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Ms. Yarbrough
, US
Aug 25, 2011 7:23 pm EDT

I too received an email explaining that I had won and am expected to claim £1, 050, 000 GBP (ONE MILLION AND FIFTY THOUSAND BRITISH POUND STERLING'S. This day in age PEOPLE WE HAVE TO BE CAREFUL! If you've every won anything you know that they already have your info. and aren't just trying to get it. It's really sad but thanks to the other complaints I never responded. Thank you

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Zaihani
, MY
Apr 02, 2011 1:23 pm EDT

My name Zaihani frm Malaysia. I've received similar lottery winning award and responded to two of them. When I received the 3rd e-mail request to open a new bank account with Spectrum Finance Plc with min. deposit of £450.00, I felt something is not right here.
When I checked detail of Spectrum Finance Plc, it is not a bank nor finance co. but its a manufacturer without face & detail operation. I assume its a bogus co.
These bogus e-mails were using the name of Microsoft, Emirates Airline and the Shell Group as the sponsor and promoter of the award.
So people out there be ware.

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aaddi
, PK
Jan 28, 2011 11:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also received exactly the same e-mail one week ago..and today i nearly to follow all the instruction to get the prize..but thank God He saves me..my instinct tells that i have to find more information about this company..i am lucky that i found many complaints about such e-mail..thank you so much for the precious info..

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Immanuvel Prince
, IN
Oct 06, 2010 3:37 am EDT
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am also recieving such mails. Please find that frauds.

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dton
, LR
Aug 13, 2010 9:36 am EDT
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Volkswagen Motors Worldwide Ltd.
Volkswagen Marketing
Yeomans Drive
Blakelands
Milton Keynes
MK14 5AN

Notification Date: 12/8/2010

We are officially announcing to you the result of VW Motors E-Mail Award Promotion held on the 1st of August 2010 as part of our International Online Promotion Program. Your email was attached to reference number VJETTA-UK-VP896686-M4GA with draw number P00VWJ which consequently won you in the 2nd category prize, your email address was extracted from our electronic email extraction system which randomly selected fifteen (15) email addresses of which your email address was among one of the lucky winners. You have therefore been approved for a payout of a total sum £850, 000 GBP (EIGHT HUNDRED & FIFTY THOUSAND POUNDS STERLING).

CONGRATULATIONS!
We also advise that you keep your winning information very confidential as our security policy demands to avoid double claims/impersonation and unwarranted abuse of this program by some individuals. The selection process was carried out through our computerized Email Selection System (ESS) which selects email from a database of over 600, 000 email address was drawn from all over the continents of the World. This promotions being the first of its kind will now take place annually and we hope you will also take part in our next year One Million Pounds Sterling International Promo Game. To file your claim, you are to contact our Customer Service Unit authorized to conduct the necessary Verification to enable you receive your Cash Prize. (You will receive more email upon acknowledgment of this email).

Customer Service Unit
CONTRACTED AGENCY: FENN CORRALES & ASSOCIATES
CONTACT PERSON

Mr. Fenn Corrales
+[protected]
Email: consumershq@yahoo.com.hk
29-30 Leicester Square London
WC2H 7LA, UK
---------------------------

You are to call your claims agent assigned for your claims, or send an email to them, you are to provide to your agents the below under listed information as soon as possible:

1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:
8. EVER WON AN ONLINE PROMO?
9. MARITAL STATUS:

This program is promoted and sponsored by Microsoft, Emirates Airline and the Shell Group and we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian Concerns within their immediate environment. All winning must be claimed not later than one Week of Acknowledgment. After this date all unclaimed funds will be returned to VW Motors Treasury as Unclaimed.

Yours in service,
Mrs. Ellen Van Leuven
(Programs & Events).
Material Copyright © 2010 the VW Co. Ltd.

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JCCraig
West Covina, US
Jul 27, 2010 7:00 pm EDT
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I also have received such an e-mail stating I have won -selected from 15 winners on an e-maill lottery...thank you for posting your comments .. If it sounds too good to be true it probably isn't true at all.
Thank you again...JCC from Califonia, USA

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Aom
, TH
Feb 13, 2010 1:14 am EST

I received this mail yesterday . Detail in all mail same above .It's look like dangerous. I always received mail like this sometime they will send mail to you for give you the loan
but you have to tranfer money for apply member before.

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Bjorn
, VE
Oct 12, 2009 10:05 am EDT

Dear Sir, Madam.

I got this email yesterday ( see below) is this a joke or it is true?

PLEASE ADVICE

BEST REGARDS BJORN LINDFORS

" Your email was attached to ticket number VJETTA-UK-VP990003-M4GA with draw number P93VWJ which consequently won you in the 2nd category prize, your email address was extracted from our electronic email extraction system which randomly selected Fifteen (15) Lucky Winners of which your email address was among one of the lucky winner. You have therefore been approved for a payout of a total sum 850, 000 GBP (EIGHT HUNDRED & FIFTY THOUSAND POUNDS)."

From: VWMOTORS
Subject: Goodnews!
To:
Date: Sunday, October 11, 2009, 8:54 PM

Volkswagen MOTORS WORLDWIDE LTD.
Internet User Encouragement Promotions
VW Motors
P.O. Box 999
Manchester
MR2 8GD

We are officially announcing to you the result of VW Motors Email Lottery Promotion held on the 24th September 2009 as part of our programs to Launch our multi million dollar office that was commissioned on 18th of September 2009 in Manchester United Kingdom. Your email was attached to ticket number VJETTA-UK-VP990003-M4GA with draw number P93VWJ which consequently won you in the 2nd category prize, your email address was extracted from our electronic email extraction system which randomly selected Fifteen (15) Lucky Winners of which your email address was among one of the lucky winner. You have therefore been approved for a payout of a total sum 850, 000 GBP (EIGHT HUNDRED & FIFTY THOUSAND POUNDS).

CONGRATULATIONS!
We also advise that you keep your winning information very confidential as our security policy demands to avoid double claims/impersonation and unwarranted abuse of this program by some individuals. The selection process was carried our through our computerized Email Selection System (ESS) which selects email from a database of over 600, 000 email address was drawn from all over the continents of the World. This promotions being the first of its kind will now take place annually and we hope you will also take part in our next year One Million Pounds Pound Sterling International Lottery Game. To file your claim, you are to contact our Customer Service Unit authorized to conduct the necessary Verification to enable you receive your Cash Prize.(You will receive more email upon acknowledgment of this email).

Customer Service Unit
CONTRACTED AGENCY: EDDIE GOODMAN & ASSOCIATES

CONTACT PERSON

Mr. Eddie Goodman.
+[protected]
Email: demo@adw-interactif.com
20 Queens land Road, London
SW2 3JB ENGLAND. U.K
---------------------------

You are to call your claims agent assigned for your claims, or send an email to them, you are to provide to your agents the below under listed information as soon as possible:

1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:

This program is promoted and sponsored by Microsoft, Emirates Airline and the Shell Group and we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian Concerns within
their immediate environment. All winning must be claimed not later than one Week of Acknowledgment. After this date all unclaimed funds will be returned to VW Motors Treasury as Unclaimed.

Yours in service,
Demo Hunter
(Programs & Events).
Material Copyright © 2009 The VW Co. Ltd.

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Volkswagen vwsa allows their franchisee to break the law

Is VWSA in contradiction of their own standards?

How can VWSA state 'You will love them because they have been loved' on their website and ad material when the mastercar we bought has been confirmed to have been repaired by a non vw approved workshop prior to our purchase.

If the car was 'loved' it would have been repaired and painted at an approved shop.
Now the evidence is showing of substandard repairs.
Is this a mastercar?
VWSA did not inspect the vehicle or bother having it done by an approved expert, Why?

Is it maybe that the expert will confirm that the substandard work should not have been accepted.
VWSA further states;
'Volkswagen Mastercars are put through the most stringent of quality checks making sure that the car you get is as good as new'.
Question;
How did the GTi pass this 'stringent quality checks'?
How stringent can this check be?
Also according to the mastercar 80 point checklist, which a copy of, was supposed to be in the glovebox, according to the checklist,
which we never get.Furthermore it states:
"vehicles with substandard repairs not to be sold as mastercar".
I managed to get a copy of same from another dealer as the dealer that sold the car to us refused to give us our copy. ..Why?
So just who did the 80 point check?Did they do the check?

VWSA states;
'Ownership guaranteed'
The car was sold to us as a one owner original car
for R210 000.00.
It now appears that this car already had 2 owners.
Is this guaranteed ownership?
What about the dealer Charging an expired warranty for repairs?
Does VWSA allow that?
What about the fact that the dealer did not activate the mastercar warranty?
Is that allowable standards by VWSA?
Is VWSA allowing their franchisee to operate in this manner and deny the aggrieved consumer recourse?
Why is VWSA turning their back on these blatant acts of illegal activity and breach of their own codes of conduct, etc?

Somebody tell me I am dreaming...Is this now allowed in S.A.?

These are "red card" issues.

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vwowner
, ZA
Dec 16, 2009 4:53 am EST

Well at least I'm not the only one.
When we bought ours they said it had an 80 point checklist. The battery light was on so they said they would investigate, turns out they had to replace the alterator. The brake indicator also came on, we took it back and they said it needed new brakes. When we first bought it they said the had "done" the brakes. Now this leads me to believe they did not do an 80 point checklist.
I suspect the reason for this is that we offered R162.5k instead of the R169k they were asking. The dealer actually shouted at my wife saying that he was going to make nothing off the car. That is his problem not ours, don't accept the offer if it is not good enough!
Anyway after asking and asking, emailing and phoning they said they couldn't find the 80 point checklist (no suprise) and to date still nothing. I had to go and get the service book stamped myself when I noticed a month later that there was no history of the last service, they stamped it but who knows if it was serviced?

Conclusion is that this is yet more dodgy second hand car salesmen disguised as something legit - something I was specifically trying to avoid by going with a reputable company like VW in the first place.

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Volkswagen shady tactics for "repairs"

I brought my fiance's 2002 jetta in for a scheduled tune-up and routine oil change in May of 2009. When the dealership called me, they informed me that whomever did the last oil change (speculated Jiffy Lube), had damaged the oil pan to the point they would not perform the oil change until it was repaired because they did not want to be responsible if it was permanently damaged.
I was unable to reach my fiance and hesitantly authorized the "repair" of $600+.
Two hours later, my fiance informed me that she had gotten her last oil change at the very professional and trustworthy VW dealer in Altamonte Springs.
Of course, the repair was already in process when I brought the matter to the service consultant's attention and there was nothing I could do. (He offered to show me the damaged part but at that point, I had no way of knowing if the part was from my vehicle or not)
So...I have to eat the over $1500.00 total bill for a tune-up and routine maintenance visit but I WILL submit this review among others and stress to EVERY person that can hear my voice to NEVER buy or service a car from this dealership.
DO NOT TRUST THIS BUSINESS!

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Volkswagen flat tire and rim damage by pothole

I purchased Road Hazard Insurance on my leased Volkswagen Jetta. I hit a pot hole and the rim was bent causing the tire to lose air and have a flat. I pulled over because of the flat. I am being told by Lokey Volkswagen that an inspector from the insurance company denied the claim because the rim caused the air to come out of the tire and the tire was ruined on the inside from driving on it. I drove approx. 5 feet to get off the road because this happened on the entrance of Bayside bridge at rush hour. I had a State Trooper right there who told me where to put the car.
I think this is double talk, they are not living up to what this insurance was supposed to be about. I paid for this insurance and they are reneging on following through with a claim.
I am appalled that they can get away with this.

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Volkswagen scammed by yorkdale volkswagen

I leased a new 2009 VW Passat CC through Yorkdale Volkswagen o/b 2031113 Ontario Limited (also known as York Volkswagen). The leasing company is VW Credit Canada Inc.

I was overcharged $2, 928 by this dealership. In addition, the dealership also reneged on a $700 price reduction they offered me, bringing the overcharge to $3, 628.

I visited the dealership on Saturday February 21, 2009. After having discussed the price of the vehicle with the Salesman, he went into the Sales Manager's office where I was not invited and the two of them prepared the Officer to Lease form on their company form. This Offer to Lease form was prepared based on a vehicle selling price that was $2, 125 higher than what we had discussed (and $2, 125 higher than the MSRP) – therefore, the price was misrepresented. The form also did not disclose the vehicle selling price and neither the Sales Manager nor the Salesman informed me of the increase in selling price, as is required under the Consumer Protection Act (of Ontario). I did not understand what I was entering into due to the aforementioned lack of disclosure. Further, I did not have a payment calculator available to me in which I could have calculated the price that Yorkdale Volkswagen failed to disclose. In fact, in our subsequent conversations, the Sales Manager claimed that the selling price was irrelevant!

To add insult to injury, due to a drop in the interest rate offered by VW Credit Canada at the time of vehicle delivery, Yorkdale Volkswagen further increased the selling price an additional $803 without proper disclosure, leading to a total overcharge of $2, 928. Further, the Sales Manager reneged on the $700 price reduction he offered me – the price was instead increased – bringing the overcharge to $3, 628.

I was shown the final lease agreement only after my trade-in vehicle had been taken from me and my insurance on that car had elapsed. Upon seeing that I agreement, I informed the Business Manager that the vehicle selling price listed on that document was higher than the vehicle price I had agreed to. The Business Manager told me the amount included freight, security deposit and the first lease payment, as well as some other small charges. He further said that they only made an additional $250 due to the interest rate drop. I had told him that I did not want to sign the agreement. He told me that I did not have a choice, since I had signed the Offer to Lease documents. I had no way of checking the Business Manager's information at the time but now it is clear that the information provided by him was a misrepresentation.

I have tried to cancel the agreement at various stages and I have given the Sales Manager various opportunities to correct the errors noted above. The Sales Manager has steadfastly refused and indeed he has said that he is unwilling to “debate” the issue. Therefore, I must conclude that his actions and those of Yorkdale Volkswagen were deceptive and unconscionable.

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Steve Hellman
, US
Jun 07, 2016 9:08 am EDT

This sounds even more extreme than my situation, which is that every time -- and I mean EVERY time -- I bring my Jetta in for service, I end up getting told that various problems exist that jack the cost up considerably. And when there is genuinely a problem (for instance, my hand brake was seizing up) I got totally contradictory advice from two different guys behind the counter. One said not to leave the brake on when parking for a week or more in the garage, the other said that if you don't use the hand brake all the time, it seizes up.

Bottom line -- the guys behind the service desk get a commission on repairs, so follow the advice above and get a second opinion. It's a pity, since the work they do is high quality, but they are out to squeeze you,

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hagit
, CA
May 05, 2012 5:51 pm EDT

Shame on Volkswagon Yorkdale
After purchasing a Jetta Volkswagon recently, I came into the dealership for an oil change,
The car had only 2 months before passed with flying colors, a full admissions test.
It was deemed road ready with an excellent result.
Only 2 things were mentioned…..
1) New windshield wipers
2) Oil change within 2 -3 month.
During the car oil change and after being examined I was handed a long list of problems with an estimated total repair of approximately $3000.
The most serious and urgent of these suggested repairs were the breaks (pads and rotor) less than %10.
Based on what they told me at the dealership I felt the need to get a second opinion so I went to another mechanic who did a full exam of the car and came to the same conclusion as the first mechanic (admission test).
In short, the car is in excellent mechanical condition, not one recommendation for any repair work at all. Breaks were %90 new.
So the question arises………. Is Volkswagon so hard up that they support these practices knowing full well that Volkswagon dealerships are out and out lying to customers to drum up business.
Is Volkswagon so hard up that they support the fact that dealership mechanics, in part, work on commission and are doing this to their customers to augment their salaries.
I NOW KNOW and fully believe that the work recommended by the Volkswagon dealership was %100 a vicious, purposeful lie with full intent to mislead.
I am saddened and shocked that a company like Volkswagon would allow such practices to exist.

SHAME ON VOLKSWAGON YORKDALE !

ComplaintsBoard
Z
3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen lottery

Is it true...

Volkswagen motors worldwide ltd.
Internet user encouragement promotions
Vw motors
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Mr2 8gd

Winning notification

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Material copyright © 2017 the vw co. Ltd.


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Adrian Bishop
, ZA
Jun 02, 2015 4:56 am EDT

Don't even know where to begin, I have always loved Volkswagen because it felt like one of the most solid cars. Just in my immediate family (Dad-Jetta, Dad-Golf, Mine(Tania)-Jetta (previous brand new Gold), Jetta, My son's both have Polo's and my sister a Polo. Now we are in the process of changing to another make because of many reason's. Don't know who to trust or what to believe. I had traded in my vehicle for a Jetta and the dealer I bought it from was supposed to repair a damage not mentioned, never happened. The car did not feel right from when I received it. Yes it was second hand but not much mileage (I think around 30 000kms. I did send my car for the final service on my plan and was not happy but anyway, no one truly cared. I unfortunately had a tough time financially and could not afford to pay Volkswagen prices but still sent it to people that work on Volkswagen. I had unfortunately hit a bad pot hole and could not drive my vehicle. The accessor cam out and assest the damage, which were both approved by Zurich Insurance. I waited for nearly two months to collect my vehicle and when I called I asked is it running well. To my shock they had not even bothered checking that there was damage to the gear box or whatever, again I had to wait. They sent it to an approved Volkswagen dealer and had to replace the gear box, even though someone had told me that the 2017 Jetta 1.4 TSI had problems and had to be pulled back, but could not get anyone to assist me. Just mechanical was over R60 000 (have to check) and body work also around that amount. I paid R190 000 for the vehicle and cannot understand why the vehicle was not written off. I had problems still with the vehicle but could not get assistance. I had a major service done before leaving for the coast to my friends home. As I arrived my vehicle would not go over 30kms or up a hill. I then went to Margate Volkswagen but told me just to check my vehicle it will cost me around R2017 before anything can be done. My break was completely ruined and had to find a dealer who could assist me. I was told to go to Ivan Motor's and they assisted me and told me it was not the turbo but sorted the problem out. After 3 days I collected my vehicle and again was not going well and back to the same problem. The first amount I paid was around R2017 and had to take it back and needed to leave the next day for Gauteng. I collected my vehicle and did not expect another bill of again around R2017 but told them I will pay at the end of the month because I could not afford another R2017. The told me to fill my tank as the fuel will assist, cannot remember the reason, but did so. On my way back home with my daughter and her friend the car started giving problems again. I would only go at about 40km's an hour and battled up hills, which took me nearly twelve hours to get home to Krugersdorp in Gauteng. I immediately booked my vehicle in at Pop's Motor's who worked for Volkswagen for over 20 years, thinking he will assist. My vehicle was with him from early January 2017 until beginning May. When I received my vehicle it was still not right, unfortunately I had already paid another R5100. I then the same day took it back and was told that it needed a new Petrol pump (around R7000), which obviously I could not afford. I then asked another mechanic who has a friend that has worked for Volkswagen to check my vehicle. Now they say it could be my turbo or catalytic (not sure how to spell or if that's right). Now I have spent over R80 000 mechanically and still cannot drive as advised. Thanks to my Dad I could loan a vehicle because my main job is seeing clients and cannot do without a vehicle. Why fix if you not sure of the problem, PLEASE CAN SOMEONE ASSIST ME AS I CANNOT EVEN TRADE THIS VEHICLE IN, AS IT WOULD BE UNFAIR FOR THE PERSON. I have documentation which I can fax of all that has been done. But honestly am shocked that people can take advantage of a single women, I even gave up my rental to live with my ex because I needed to sort my vehicle out and could not afford to pay for repairs and instalments. I was also robbed and have had extremely difficult couple of years financially due to other parties. I will also be taking this to Nose week or other advertising places if no one can assist me because enough is enough. I was a very loyal client to Volkswagen but don't know what to do or think.. Unfortunately I don't have a scanner but if you give me your e-mail or fax, I will get it done at a Post Net or Cartridge Shop. My e-mail is taniabishop@mweb.co.za
Unhappy Volkswagen client
Tania Bishop

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Joey Rascal
, US
Sep 28, 2015 9:46 am EDT

I have purchased a pre owned 1.4 VW polo from Constancia VW about 2 months ago.

From the day I got the car there was a noise on the front left of the car, and many other faults such as the smash and grab.
I contacted the salesman of VW that sold me the car he took a month to take the car in to see the problem as he claimed the there were no courtesy vehicles available.My vehicle went in and came back worst, while redoing the smash and grab tint the removed my door panels and nothing was put correctly.my door handle is half out(causing a major security risk to me and my family)the hinge of the door is missing**.
I am really disappointed in VW as a brand due to this poor service received.i would really appreciate some sort of feedback as to what should I do from here?
seems like they just taking me for a ride.
*URGENT RESPONSE REQUIRED*
+[protected]

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Tania Bishop
, ZA
Jun 03, 2015 9:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I did send through a complaint yesterday the 2nd of June 2017, explaining what all I have gone through. Just being charged and still cannot drive my vehicle. Please check complaints sent yesterday and it will explain long complaint. Showed complaint was submitted.

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Sithabiso
, ZA
Sep 08, 2015 3:03 am EDT

I bought my Polo vivo in a brand new condition in April 2017. I moved to JHB and had never used my aircon. I travel a lot, so I service more frequently.

After my first service I realised my aircon was not working as the temperatureres were peaking up in a new season. I reported this to the dealership (Strijdom Park), and they decided to regas. Since that day I started getting an epc light on my dashboard. In the middle of traffic, the car would just lose power. VW strijdom park couldnt find the problem numerous times. They would tell me they did compression tests. Other times they would just reset the error.

I moved to Cape Town in 2017 and reported this same problem with my every service at Ferdi VW in Parow, they still couldnt find the problem. They also did the same tests. Then in 2017, I moved back to Durban and took the car where I had bought it, in Pine Street. On my third attempt to try and get this fixed, I spoke to the service manager who was very accomodating and sent my car for a diagnostics test. They found something was wrong with the wiring. It took about two hours to fix.

I have been driving the car for four months without a problem, until just recently where my car just cuts off while driving. This has put me in a lot of danger on the road, and I fear something bad will happen one day. I don't want to book anymore interventions, because they dont find anything or they are just chasing numbers. I have never owned any other brand except VW, but 'with this one they haven't given me joy. Im thinking about selling this car and part ways with this brand completely.

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vandana modi
, IN
Jul 20, 2010 7:30 pm EDT

I had booked a Polo around 5 months back when I was promised delivery of the car in 6-8 weeks.I still do not have the car.The car dealer in navi mumbai has harrassed me in every manner possible.In fact I am tired of following up with each and every process.It is as though I am doing the dealer some favour by buying this car.All the enthusiasm has died down of owning a volkswagen, it is the worst experience in car buying I have ever experienced.I did not expect that the world renowned car co could have such low customer satisfaction policies.kindly, let me more how much more car buying trauma I still have to take .

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Couture
, US
Sep 23, 2010 7:18 am EDT

Southern Sea VW sold me a band new Polo 2.0 Classic 2017, unfortunately out of the thirty days that I am the owner, fourteen days the car was in for repairs, and still not sorted out. The workshop manager told me that every car is different and that my Polo is supouse to have these noises. I wanted to give the car back and they told me no way. Even vwsa say that they will honor the warrantee witch I do respect, but they want to continue to change parts from the boot to the bonnet, and the cherry on top is that I would have a three month warrantee on my car insted of one year or 100 000 km. Yet again they want the car again now for a unspecifeid time for repairs and also not give me a similar car while they look for the problems on this car.

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Heelaing
, US
Sep 17, 2010 9:08 am EDT

Over 2 weeks ago I took my 1 year old Tiguan in to have the faulty CD Shuttle repaired. VW removed the radio to send it away for repairs. My service consultant, Chadley, assured me that they would let me know the cost of the repair or replacement before they went ahead with anything. Well, I am still waiting to hear from him. I have phoned him multiple times over the last 3 days all to recieve the same story from the receptionist: 'His line is busy can he call you back?'. Needless to say I am still waiting for him to return the countless messages I have left for him. I have even asked to speak to the Service Manager to which I have recieved the exact same response...none!

I just want to know what is going on with my car radio!

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Alapati Prasad
, IN
Mar 07, 2013 7:48 am EST

Hi All,
I recently bought a Volkswagen vento from a dealer in Andhra Pradesh state which is in india, And the product which they had given me is a faulty one and it broke down twice in a matter of few months time soon after the purchase . First time when it happened they said they resolved the issue and its completely fixed but it broke down again in a matter of month and now recently as well with the same issue . I spoke to them regarding the issue through the phone and contacted them through email as well but all they did was a response mail with a local dealers number in it which is completely irrelevant since i was asking them to give me a new Product but not this faulty one. I have spoke to them many times and mailed them the again and again and in reply they did the same mailing me with that dealers number again and again . I am really out of thoughts at the moment and decided to move legally, its is so frustrating after paying that much amount and staying with out a car for more than a month now and they didn't even bothered to provide me with an alternative car as well during this period .
Here i will provide the dealer id :-

Model Vento Diesel High Line
VIN:NO:WVWC
11602BT044977
Engine No:CLN 159071
Dealer Code:IND 12404
Date Of Sale:04 APRIL 2017

Hope you gentlemen wil provide me with a solution thank you.
With Regards,
Dr.A.V.Prasad

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W
Wilma van der Linde
, ZA
Jan 05, 2011 8:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

Company replace clutch plate of vechile, after replacing, they advised that the Fly wheel need to be replace also, why did'nt the mechanic advised before the new part was fitted already. At the same time the vechicle was there for repairing of the turbo, they told nothing was wrong, the machine is showing a problem on the exhaust system, untill this moment, the turbo does not work properly. The symbol Edmissions Garage permanently shows. How can there be no problem. The vechicle is a VW Jetta 1.9 TDI, 2017 Model.

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Samuell
, US
Oct 12, 2009 1:42 pm EDT

Our jetta car has one more problem now. It smells soooo bad of mildew/mold. When looking up on the net to get rid of smell I have come across many other vw owners with the same problem. They say the sunroof drains are plugging up. The water is going into the fuse box area and down to carpet. yet no one was told about the drains needing to be cleaned out. I called the burlington dealer asking about drains, they said needs to be cleaned with maintenance. Well we had to call the everett vw that did the maintenance and they said they don't do that It doesn't say it in the book to do it.

I am fed up with the smell and ready to get rid of the car. When you get out of it you need to wash all your clothing to rid yourself of the smell. Forget about going into a meeting or giving your wife a hug.

I hear some people are looking at a class action suit maybe. I have to drive it now to the vw place to look at it and I will have to drive with the windows open. ugh it's cold out there!

ComplaintsBoard
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1:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Volkswagen there is nothing wrong with your car

Purchased a 2003 GTI VW Certified (45, 000KM) from them in April of 08 for almost $25, 000.00 by the time I paided for the taxes, etc... When I purchased the car the sales person "Jamie" told me the car had been in a minor accident and that it was less the $1000.00 worth of damage. The pervious owners did not put it through insurance and paid cash for the repairs. Less then a year later I am having roof leaking problems and the air bag sensor light is coming on. I have had the car into the dealership and needless to say they say there is nothing wrong with the air bags and that there was nothing wrong with the roof. I have taken my car to another well known autobody shop and they have told me that they can tell without taking the car apart (body panels etc...) that both doors have been replaces and both rear quarter panels have been fixed. To me this is a little more then $1000.00 worth of damage eh ? I have ended up having to take my car to another dealership a hour away (Hillcrest) to get the problems with the air bag sensor resolved. Needless to say I know I am not the only person out there that has had this problem with Valley VW. DONT BUY A USED CAR FROM VALLEY VOLKSWAGON ! They will say anything to make you buy a car from them...
Now I have had to take Legal Action against them to get some kind of reinbursments for the shamshed car I purchased from them :( Why should a comsumer have to do this ? There should be some law out there to make dealerships liable if they mislead you when you purchase a car from them.
If you have any advice/ other complaints against Valley VW please for me feel free to e mail me [protected]@nscc.ca.

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

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Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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