Complaint Rating:

Hutch as well its new incarnation Vodaphone is "Stupid" to call it less. After shifting to Bangalore, I went for post-paid connection of Hutch (9886331567).
Some stupid executive sitting at his office "validated" my residence address and "researched" my credit worthiness and decided that I am worth Rs. 1750 credit a month. I need to attend conference call to USA while on move and its quite regular.
This very need was discussed while I took connection and so given a talk plan. So it happens that if I use phone for a week, outstanding goes beyond Rs. 1750 and start receiving SMS/phone reminding to pay. I end up paying thru credit card on adhoc basis, atleast twice a month, just to keep my connection activated.
Its different matter that I never defaulted payment in billing cycle, yet phone got de-activated twice as I exceeded credit limit - set unilaterally by Hutch/Vodaphone.
e-mail sent to Nodal officer resulted into enhancing credit limit to Rs. 2750 - again w/o any logic about how they arrived to this amount.
I am at pain - these mobile phone company have expanded beyond the level they can manage it efficiently - they have chosen to punish high spending subscribers - rather giving them enhanced services, they care little to even listen to their genuine grievances .
As for their Help-Line, I have one example - on 17th Nov I called 111 of Vodaphone - executive their after talking me little,put me on hold ------ it can taste paitence of anyone - I could not keep it after 43 mins. and dis-connected. Called again - new executive on call now and as I complained - reply was - Sir, you are not getting charged for call to this no. so why complain !!!!!!!

Do I have reason enough to dump Vodaphone?