Complaint Rating:

Company information:
Vodafone
India
www.vodafone.com

A SIM card was issued to me through a sales boy on 10/02/2008 with SIM number: 00060496214... via vadafone letter dated 20 feb 08, the Customer id allocated was: 11056214 and mobile number was: 9873726442 and relationship number was 1.20660854.

There was a defect in the SIM and the same was informed at the India, Noida Vodafone branch... However there was no SIM card re-issued... In-fact I got a bill dated 06.03.08 of Rs.415/-... This is definitely not expected... how can vadafone send me a bill without the SIM card itself being activated?

This has been a huge wastage of my time and an irritating experience… I was no more interested to take this card and had put up request to deactivate the SIM and return the Rs.250/- paid as registration charges to the sales person from a TPA, Abstract Solutions, Delhi, India

I took a new Vodafone connection no: 9873008898 on 29 July 08 by paying another Rs.250/- as registration charges... I am surprised to know that the earlier hutch number 9873726442 is still not de-activated... I had got confirmation from Vodafone customer care executives that the number has been deactivated and that I need not pay the earlier bill.

Now my new number 9873008898 never got activated, reason stated is that there is a due of Rs. 415/- pending against my name... Though all Vodafone front desk executives confirm that I need not pay the bill and that the mobile will get activated in next 24 hrs but nothing seems to happen... This is not acceptable and I feel cheated in the whole process.

My Expectations are:

1) Dues against my name on the mobile number 9873726442 need to be closed immediately and brought to zero value

2) My new number 9873008898 needs to get activated

This is pure harassment and unfair practice, which is not expected from a company like vodafone.