Complaint Rating:

I'm a customer for Vodafone for more than 7 years, a bonus program is launched for customers' corporate lines (Vodafone One), which unfortunately I'm one of them, I've been contacted by the customer service to inform me about the addition of free points on March 08, I've confirmed with them about my balance for more than once in that call, just to make sure... but I've been shocked on April when I called to redeem my points, I've been told that I don't have these points and that they will check, after checking they informed me that this is a mistake and it will not happen again, after of course confirming that the balance I have is the same as I was informed on March. Again in May as I waited for correcting the mistake I've been informed of, I found that nothing changed, again calling the customer service and asking for a supervisor to explain, he answered with great apologies for about 4-5 calls wasted for such a very simple problem and again confirming from a supervisor my balance and last in June where I have been promised to use my free points at that time in order to take their time to correct the mistake, I find that nothing happened, calling again the same supervisor, he answered that he doesn't remember anything and this is not true and there is no call record available (which is my only thing to prove my rights for the points), I was answered by a very strange way as I was wasting his time and this is what I have to accept, really hooray Vodafone Egypt!!!