Vodacom
reviews and complaints

I took out a contract for my teenager (school going) the representative told me that I would be paying about R 100 per month this was a new android phone, which after the first 2-3 months I received huge bills from Vodacom I took the phone away from my son I phoned Vodacom and asked if I could cancel this on the basis that the sales consultant misrepresented the detail and my billing result was clear and the sales person knew my concern from the start that it was for a teenager they said no that I would need to pay the full contact or pay monthly until the contract if over which I accepted to do and continue to make the payment this was about 2010 I never received any further
billing from Vodacom after the contract expired and did not think anything of it either because I knew I did not owe them anything. Now in 2014 March I received billing from them all of a sudden for this small amount realising that they must have been debiting me all along and have not stopped the contract. I phoned Vodacom after speaking to so many incompetent people on the phone (its always the clients
phone and the company is clearly not to blame in any way!) I lost my sense of humour as I wanted billing stopped and cancelled from been debited. I logged a complaint on Hello Peter and a representative of Vodacom came back and asked me for details (who you spoke to when you spoke to going back so many years!) I have long gone destroyed the sim card and no longer have this phone either.

I gave him my identity details as they should have record of this on their billing system and requested that cancel this besides the refund that I believe is owing to me they make all sorts of excuses not to give you which is so typical of a corporate company! I have now received a letter of final demand for R 144.50 letter dated 10 July 2014 ref I2355717-1 I ask why after I had specifically instructed Ragmah Stevens representative of Vodacom who handled the Hello Peter 25 March 2014 complaint to cancel this and he has not done so!

I am tired of been ripped off for so many years by Vodacom and this needs to come to an end now! Worse mistake was
to take out a contact with them!

Dear reader
I am trying to sort out outrage usage of data on an account I had with Vodacom, since October 2013. I went to their offices for 17 times and to their head office 4 time and my wife 3 time to sort out this mess. I have a few emails where I was promised that this matter will be sorted. I had a few calls where the same was promised. The amount keeps on climbing upwards and I don't even have the sim cards anymore. I really tried to solved this problem but yet still there is no progress The manager with the customer care at the head office, Me Di-ann does not even want to speak to me, her secretary is trying to solve the matter but every time get calls but nothing get solved. Today the legal department called me and want to know when I will pay this account. Please, I am desperate and urgently needs help. Best regards. Leon vd Merwe

My wife had two Vodacom contracts and took out a third one 2
months ago. We were under the impression it was a fixed amount of more or less
R380 per month. It was actually an open contract wich was never told to us.

The first month the 3rd contract went of it was higher than
expected wich resulted in the debit order not going through . Still under the
impression this higher amount was due to extra costs in the first month we
arranged with Vodacom to deduct the missing fees the next month wich was to be 25
June. At end of June the account went up to over R5000. At wich point after
inquiring Vodacom told me that it was an open contract. Because of this
exstravagant amount the debit order was returned again. Vodacom blocked all
three phones now and insist that the money must be paid. We feel that if we
knew from the start that the contract wasn't only R380 a month we would have
taken another contract as we have not had any problems with the other two
contracts up to date. We feel we should be able to change the contract to a
closed one and only pay the amounts we were brought under the impression it
would be.

On 10 may 2014 I paid an amount towards my cell phone account via eft. On 26 may I paid another amount towards my vodacom account via eft.

Every week I had to phone the customer care centre to follow up that the amounts have been allocated. Proof of payments have been sent through on numerous occasions.

Every time i'm told that the amounts will be allocated within 7 - 14 days and that I should call back.

Today, 30 june 2014, my cell phone line has been hard blocked due to the fact that the finance department cannot allocate the money.

I've been told that I need to phone my bank to find out to which bank account the payments was made to.

I've used the wrong reference number for the payment, which i've told the call centre agent, and that the bank cannot reverse the payment older than 30 days. The money must be lying in a suspense account for unallocated money?

I've been trying to speak to a supervisor to sort this out, but every supervisor has been in meetings the whole day.

I am appalled by Vodacom and i will now cancel my contract.

I've complained on hello peter twice and Yvonne phoned me twice telling me the same thing and not resolving the matter and saying it will be escalated and their manager will call me.
No such thing happened.
I got a lousy sms from Rashieda Rashieda Jattiem stating:

Yvonnne, confirmed that she has been in contact with you and addressed your concerns.

Really? She did not!
Stop the ###iing!

I demand a cancellation!

My name is Philippa Hurson, on the contract with Vodacom it is till under Philippa Hill my maiden name, my tel no. is [protected] and my ID no. is [protected].

I have had a huge problem with Vodacom to such an extent that I am writing to you. I received a call from Elite Mobile offering a notebook with a contract with Vodacom, I accepted but asked to be sent all the information via email so I could understand it better, the email never came so I cancelled the contract via Elite Mobile, the notebook was never sent out but the dongle/modem was. I was told by elite mobile to contact Vodacom for its collection which I did in early December. They told me it hadn't been cancelled on the system so I phoned Elite Mobile again and was assured it was now cancelled.
At the end of December they were still trying to take money off my account for this contract, I left enough money in the account for my phone account which is R75. I phoned Vodacom again at the beginning of January the gentleman said they were on skeleton staff so early in January but he would process it the next week. I heard nothing so presumed it was sorted till at the end of January R898. was taken out of my account, so I started calling again and spoke to so many people, each time it was under investigation and I would be contacted. Nothing happened their service is appalling as you have to tell the same story each time and they just transfer you without saying each time I asked for a supervisor but they were never available.

I gave up calling and started the email process which you can see underneath. I was asked to contact Elite Mobile again to arrange for collection of the modem which I did and it was picked up on the 30th April. The last conversation I had was with Pulane Trok who told me I should contact Vodacom to find out if it had reached the Depot. I phoned the cancellations department and they said it had been returned but there was nobody who I could talk to at the time. My number has been cancelled so I cannot receive or make calls and I have given up trying to contact Vodacom as they are so bad at sorting things out. I want my money returned.

As I do not have a phone you will have to contact me on my work number or via email if there is any other information required. I am hoping you can assist me.

Thank you
Philippa Hurson
[protected]

For many years i have had my Cell Phone Contract with Vodacom and I was due for my Upgrade this year and I went to the Vodacom Store and i have always had a business contract for the phone i took was the Samsung with the Gear (the watch)
i contact the Vodacom Store that i took my contract to cancel the Gear as my Contract was just to expense and i am now told that i must pay a fee of R4000-00 to cancel, i have been loyal to Vodacom and i think this is unacceptable and unfair. I really hope that someone will call me regarding my Complaint and hope to Cancel my whole Contract with Vodacom and take my business some where else as i have being very faithfully in making sure my Contract was debited every month and to be treated this way is Unacceptable. i am very dissappointed with Vodacom itself and i want to speak to someone who will be able to help me.
I awaited your call in this matter... My name is Cuben Naidoo and my Number to call is [protected]/[protected]

Don't know what is going on with Vodacom, but their network coverage is going from bad to worse. No use calling customer care, because nothing is being done, try their website or My Vodacom and every second page has a technical error ! How can anyone work when you have to rely on a Internet reception that is more off then on, and most of the time the best you can hope for is Edge, 3G is non existing. You can not even have a decent phone conversation without being cut off, because of poor reception. Then they still put ads on television promoting their good coverage, really this is false advertising! Lately it even spread to bigger towns in Mpumalanga like Middelburg, really guys something must be done here and fast!

I booked my Samsung Galaxy S3 in on 06/05/2014 for repairs - error message on camera reflects "camera failed". The phone/unit was sent to Vodacom repair hub in Cape Town, and a few days later, Grant (service manager @ V&A store) called to report that the technician traced "liquid damage" to the unit and gave me a repair quotation of R672.00 to replace/solder the board. I rejected the quote and collected the unit on 14/05/2014. I only opened the phone yesterday 20/05/2014 to insert my sim card, only to discover that the back cover was left unscrewed, it doesn't even close properly, and it exposes the entire inside of the phone. I cannot even believe that they would return a unit without putting it back together, into the original condition that it was received in by them? so what... just because I rejected their quotation, that means that they don't have to care about how/what condition they return the unit? TOTALLY UNACCEPTABLE! I will be taking the unit back to them today for proper repair and would expect some sort of compensation. *****EXTREMELY IRATE CUSTOMER!*****

I have made numerous complaints to Vodacom about the usage on my phone however this just never seems to be resolved. The data usage on my phone is outrageous. I have deleted applications switched off my cellular data at most times and yet run out of my 500gb data within the 1st or 2nd week of the month. I can barely use the data as my phone just loads and loads and loads and eventually i close the downloading the email or online search I am doing. They can never tell me what the data is used for and can also not prove to me that the usage they have is valid. The last 3 months i had to buy additional data due to me not wantingto be charged out of bundle rates which is even worse.

PLEASSEEE PLEASSEEE HELP ME> [protected]@yahoo.com

Vodacom is doing sim swaps and locking my phone without my consent, it happened now for the 4th time in 6 months, and their excuse is that someone is calling in and giving in my details and are requesting for this to happen, but how on earth are they going to know what my last airtime recharge was and what i use for my Talking points, I am now fed up with this nonsense, if this happens again i am going to change networks!

Yesterday 15:12:44 I went to bayside Vodacom since ma fone went off n
refused to charge. A lady by Andrea Folgado assisted me. I told her wht
my encounter was and tht I do nt knw whether ts the charger or the
battery tht was faulty so she took out ma charger n put in a new one
which costed R259 (HYBRID) and I bought it since I could not afford the
original one which costed R529. When I got home I put ma fone in a
charger n it ddnt charge only to discover then tht ts the charger tht
was faulty not the battery. To my surprise when I got to vodacom today
I was told to wait for the person the assisted me the previous day (bad
customer service). I waited for her until she was done with her clients.
She then came to me. She told me I cnt gwt ma cash bck the only thing
they can do is to gv me etym. (R260 etym on top of thw balance I
already hv). I refused. She told me to keep the battery n use it at a
later stage. What exactly was the point of goin to Vodacom if im gona b
forced to buy things I do nt need. All I want frm these ppl is ma money
bck I was even offered to buy a R300 original charger instead of the R89
one. Why mus I pay for their poor service cos if this lady wud have done
the ryt thing I wudnt b writing this nw. To make it even worse im am
told to go bck ther tomoro...what I fail to understand is if they can ring
airty of that amount qhy cant they jus take the money out of the till
and give it back to me. Self service terminals are doing a greater job
than their staff I tell u...

I was contacted by Vodacom collections department on 13 February 2014. They had apparently traced me on my ID number. It seems a contract was opened using my ID number and is now in arrears. I lodged a affidavit with Vodacom and also asked that they let me have a copy of the contract signed as well as a copy of the ID used to open the contract. I have tried numerous times telephonically and by email to get Vodacom to send me the information i require as i would like to open a case of fraud with the SAPS. The documentation is not forthcoming and all i get told is that firstly it was with a Senior consultant and now with the Forensics department. The account has been listed on the credit bureau and so is immediately having an impact on my credit record.
I urgently require the documentation i have requested in order to open a case and have asked Vodacom to urgently remove the account from ITC. While they are taking their sweet time to investigate the matter, my name and reputation is being tainted.
Any assistance with getting Vodacom to let me have these documents will be appreciated.

i went to a voda shop to buy airtime and data bundle for my self and my husband. i bought this at 13:41 and at 14:30 while trying to make a phone call i realise i didnt have airtime on my phone, i called 111 to find out whats the problem caused i've just recharged and my balance is 0.00 and they confirmed that the airtime and the data was never loaded, so i required that they assist me cause i still have the receipt with me but they told me there was nothing they could do, i must just go back to the shop, not considerring how far that is. anyway, i drove back to the shop and only to be told that they cant do anything for me, they need to send an e-mail to some department and will get back to ma later or tomorrow morning. so i told them i need the airtime NOW, i need to make a call NOW, and i demanded they give me the airtime which i paid for and my data or REFUND me baqck my money so that i can buy the airtime else where, i spent R408.00 for the airtime and the data bunble and i had to leave the shop without my airtime & data and without my money. it is now the next day 09:30AM and i havent received my airtime nor my data. vodacom took my money R408 and cant give me my airtime. PERTHETIC!

Dear Sir,
I have been having difficulty with Vodacom regarding my accounts. I have been overcharged on several ocassions
and the trend is not changing despite my having requested them to cancel all internet access of my account since
after I paid more than R11 000 for calls they failed to even provide me with an itemised billing statement thereafter. My phones had been
soft-locked since november 2013 and after a R4 044 debit on the 2nd Jan 2014, my phone was unlocked for three days and now it has
an over usage of more than fifty percent.
I have sent e-mails requesting assistance from vodacom in vain. I have called them several times but in vain.
Is there a way in which this carnage can be stopped?

Dr. A. M. Morake
Cell [protected]

I have had an account with Vodacom for three cellphone contract. I was recently handed over to attorneys. I was told that my account was being handled by this other rude lady.

Ever since I’ve tried talking to this lady to try and understand how my account was handed over and try making arrangements to pay. She forever doesn’t want to listen to anything I have to say but starts screaming at me that Vodacom needs the entire settlement amount ( R10 172.82) and if I don’t pay drastic action is going to be taken on me.
This woman has even faxed my private documents to people that I have not authorized and this is an issue because now my private information is being distributed to anyone. I have since asked her about this incident and all she tells me is she’ll call and fax anyone that she wants to and share my information with. She has even notified me that she’s going to garnish me because I have not yet made the initial payment.

So all I wanted to know from Vodacom is, is this how clients should be treated just because they not paying their account?

Vodacom is running these 24 hours promotional calls where they phone you at all hours to offer you these free promotional changes to your existing contracts. I was called 3 months prior to my data contract with vodacom ends, where they offered me a promotional extra data for the remaining 3 months, at less cost than what I am paying now. I told the operator that I am not interested, as I am definitely ending my contract on the 17 dec 2013 when the contract comes to an end. He then continued to tell me that this is not an upgrade, it is an promotional offer, which can be used for the remaining 3 months and I can only score by doing this. For no extra charge, they will double my data from 1g to 3g, for the remaining 3 months, at r199 per month, where I am not paying around r250 per month. I emphasized 3 times that I am still terminating my contract in december, he repeatedly said that I am still able to do so, as this is a promotional offer, not an upgrade. I then agree to this. The entire call was recorded as per their initial opening statement when they call you. When I called the vodacom contract department middle of nov to terminate my data contract, I was told I can't cancel it, as an upgrade was done 3 months ago on this contract and that I am liable for this for the next 2 years! When I told her what happened and that the agent must have messed up, she told me to go to the police and file a complaint of fraud against them... Unreal! I was furious! I called their upgrades department, escalated to their senior people, where they promised to have this sorted out within 48 hours. I told them to pull all the phone records as that will confirm all the discussions, which they agreed to do. Nothing happened! This is now 4 dec, and I still have not had a single call or response from vodacom. I called them again last friday and was furious and escalated it again, only to be told that they realize my frustration and would escalate it further and promised feedback within 48 hours... It is yet again another 2 weeks with no no response from vodacom! This is absurd! I do not want the contract! If I now cancel my debit order on the 15th dec because they don't care and don't respond, I will be blacklisted! How is this fair! How can a huge organisation like vodacom just get away with this. They are stealing from people and don't care that it impacts our lives... What can I do!

To whom it may concern. I'm a very unsatisfied customer and at this point I have had enough. The last two months there has been debit orders going of my account for the amount of R275. That's for October and November. Then I went to cape gate and ask the guy what's going on why are you guys taking money when I settled this account in may 10 2013 for the amount of R875.75. So he said its a new contract that we have to cancel so okay we cancelled it. Now the 2nd December there went a R470 flying! After it was suppose to be the last debit at the end of November. Now I just want to say I'm not going to stop until I get all the money vodacom took from me. As I'm under debt review I can't afford money going missing that I don't have anything to show for. At my workplace if I do something wrong I have to pay for it. Someone in your department made a mistake and they have to pay.
Kind regards
Angelique Cilliers

To Whom it may concern

I would like to lay a complaint to the relevant department against the Vodacom shop at Durban's King Shaka International Airport.

I purchased a cell phone cover to the value of R399.00 on the 12/10/2013 I hadn't even opened it and everything was still in its original packaging and form when I exchanged it 7 days later on 19/10/2013.

The guy who assisted me at the store took the cell phone cover back and told me that I will not be refunded on the same day as it was a card purchase and advised that I put all of my card details down and they will perform an offline transaction on Monday 21/10/2013. I did that and waited till Thursday 24/10/2013.

I then called the store, The person who answered gave me the contact details of the head office store saying that they could not help me. I then contacted the head office store who then told me that they were going to transfer me back to the Vodashop store at the Durban Airport, because that is the store where the purchase was made and it is them who should have assisted me in the first place. As a person who works with customers on a daily basis this kind of incompetence from Vodacom is unexceptable. The reason for the exchange was simple the day after purchase I saw a more attractive cell phone cover hence I didn't even bother opening the one I originally purchased. I am aware that if I exchange a purchase within 7 days I am entitle to a full refund.

All I want is my R399.00 back into my banking account. I am disgusted with the service I have received and the amount of time I have to wait to get my own money back. I am now left without a cell phone cover and without my refund. Please treat this as a matter of urgency.

Thank You!
Kind Regards,

Jacqui