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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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A
1:57 pm EST

Vodacom pathetic service at vodacom repairs

I am not one who posts complaints on social media but experience with Vodacom Repairs has prompted me to do this. I took my Huawei P 8 lite to Vodacom Repairs in Durban on 23 Nov because I could not insert charger. Consultant said phone will be sent to Jo’burg.
On Monday 28 Nov I got an sms from Vodacom Repairs Jo’burg stating quotation for job is R1994, 20 keeping in mind phone was under warranty and is 7 months old.
0n 29 Nov I contacted Vodacom querying quote. Was told by Jenny that warranty falls away reason being there is physical damage. I disputed this stating I want to speak to the manager. She said that she’s the one to speak to . I asked her if she was the manager and she said she’s a consultant. After me insisting to speak to the manager she said she’ll get the manager Mrs Dieketseng to call me. 30 Nov and 24 hrs later no call from manager. Called Vodacom repairs again spoke to Shanice who said she’ll get manager to call me. No call.
1 Dec called Head Office, Imelda said she’ll send my complaint to the Client Liason Officer who will call me. Still waiting for call. 2 Dec phoned Head office again Imelda said she’ll message Mrs Dieketseng who will call me. Received call from Granny ( senior consultant) who said nothing can be done as the phone as physical damage. Seems like the managers at Vodacom Repairs HIDE behind the consultants. Their favourite line is, phone has physical or liquid damage making the customer feel like an idiot or fool who doesn’t know how to use a cellphone. Either we are sold defective or inferior quality devices or Vodacom is fooling their customers. I’m extremely disgusted and disappointed by Vodacoms service. Worst service provider.

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D
8:10 am EST

Vodacom stolen airtime

I have several accounts with Vodacom - from mobile to data and do spend on average R3000 a month on Vodacom services - a customer of theirs since 2003.
Recently I have upgraded my contracts and one of my upgrades was a brand New S7 Samsung -
That said I have decide to upload some additional air time on to my new upgrade - and I have purchased a R275 voucher - after uploading it on to my phone I wanted to use the that airtime for international phone calls -
however when I decided to do that the phone was empty - with a R3 balance- I called the customer care and was advised that some random apps that were preinstalled on to my new phone consumed all R275 - in one day and without my knowledge -
No authorization was given to have these apps activated -
I believe I was robbed in the day light and
It is the worst feeling when you can have no recourse -like what ? I'm gonna go sue Vodacom for R275-
Dirty very dirty sence of abuse that is being exsersised by the big multi-national at the expense of the little people
UNACCEPTABLE !

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11:48 am EST

Vodacom prepaid airtime

I bought a r29 recharge voucher for my tablet [protected] on 03/12/16 to convert to data. One minute after I loaded the airtime I tried to buy a 100mb bundle on the *111# number but the site refused to accept the transaction. I used the same number two or three minutes later to check my balances and my r29 was gone, one cent left and no data bought.
How do you stop vodacom from taking your phone money for data transactions and updates?

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4:53 am EST

Vodacom disgusting service from vodacom

I'm Totally disgusted with Vodacom and their IT department! How can you not tell me why I have no service (signal) since Tuesday while my contract says active? Furthermore you want me to wait another 5days before you can resolve what ever technical issue it is! In the meantime I have no way to communicate with anybody or conduct my business while I await your prompt and fast service (said SARCASTICALLY)! You have no regard for customer service and never follow up on the issue at hand! Not a happy customer at all!😡😡😡😡😡

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4:38 am EST

Vodacom vodacom billed but didn't get airtime

So my last payment for a topup contract has gone, off, but I havent recieved the airtime, does vodacom bill in arears or advance? I tried calling and the very unfriendly lady just told me that I dont want to listen and understand her explanations, after I numerously asked if they bill in advance or arears. And that I would like a copy of the said topup contract.

Very very unhelpfull service from vodacom, just showing that they are still lacking in customer service

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1:18 am EST

Vodacom no service / data and airtime downloaded from 1 dec.

i have vodacom contract and get my data and airtime transferrred on the 1st of the month. i did not receive any on the 1 dec 2016 and when queried i was brushed of with ' we have a technical problem;. i am in the midst of exams and use my data to access my notes . I went to voda shop and no one could help. I waited on line for half and hour and eventually got a reference at 8.42 reference 1-[protected]. now i am told by Fanelo Nzabunkulu. Who said i must wait for matter to be resolved. this totally not acceptable service . I am in the midst of exams and need data.

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J
7:30 am EST

Vodacom poor customer service

Went into the Vodacom shop in Longbeach Mall, Noordhoek 7975, Capetown, to ask whether I could use my free minutes to phone Telkom 0860 numbers and was told straight off, no ! I was told I could only phone Vodacom to Vodacom for free. I then said but why then could I call Capetown 021 numbers and was told no I could not. I explained that I phoned these numbers frequently and they were covered by the free minutes. I said I do not believe you to which the assistant said ask him pointing to the one or another of the 5 or 6 attendants in the shop as no other clients were in the shop. I said no, you ask them as I am dealing and talking with you. After a lot of backwards and forwardsing between the others it transpired that as I have a Vodacom Smart S package that I could call these 0860 numbers using the free minutes.
The whole staff were completely disinterested, unhelpful and unprofessional. I was there around 15.00 today 2 Dec. Please jack up the service staff there.
I have been a Vodacom client via numerous service providers since the 1980's when cell phones were introduced to RSA. My cell # is 082.882.2690.
Thank you, James Hillsdon

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5:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom vodacom in general - no service delivery at all. breach of contract?

Please provide an email I have 20 emails to forward and no one will provide the details for the ceo, customer care director or financial director. This is serious and urgent. Hope this is not another waste of time.
Complaints are too numerous to list here. But in essence we have an query on a huge data charge outstanding since september 2016. We cannot get to talk to accounts. Message - you have called to often and agent will call you back - they simply do not and we have hung onto the calls for hours - no one responds.
We seem to be dealing with complete and utter incompetence.
Debit order belonging to another company - not ours - r8000 put to our bank account - they think its funny - now cancelled our debit order and cut off our phones. We don't get statements of account and can get no one to send these in a format that can be opened. No one takes responsibility - just pass the buck. Be an ostrich and this will go away.
We have now called a breach of contract. - vodacom seem incapable of delivering service of any kind. No communication - no telephone service, no accounts, no administration. This is incompetence at its finest. Lots of automated responses making promises never kept. Phone in and you get an answering service and no one returns a call at all. We simply cannot sort out our issues no matter what we try. Going on since sept 2016.
Can someone senior have the courtesy to respond.

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4:45 am EST

Vodacom vodashop river square

So disappointed in the service of the Vodashop in River Square. Last week they had almost no stock available to do an upgrade and we had to order the phone we wanted. The man helping us, Jaco, was extremely rude and constantly making snide comments. Earlier this week the phoned to say the stock had arrived and today they tell us the phone we ordered has not arrived with it. The same rude guy, Jaco, didn't even apologise for the inconvenience - he just made it feel like it was out fault. So ticked off.

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4:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom red advantage contract upgrade

Good day.

Kindly take note that in May 2017 I upgraded my red advantage contract on the same terms and condition and increased by 3g data package from 1 gig to 2 gigs.

I ensured to request the vodacom consultant at the shop that both my lines be capped to ensure that I do not exceed my expected bill per month. R 200 for the 3g and the standard red advantage fee. This was confirmed by her.

I cannot recall the exact dates but they should have a record hereof on their system - on one occasion I received a bill on excess of R 7 000.00 rand for data charges on my 3g, which I hardly ever use, besides for work on the odd occasion and AFTER I made numerous request that my line be capped at 2 gig. They explained to me the whole story about when you log on to a call it will continue despite the fact that you line is capped. There is no way that I can ever use R 7 000.00 data in month for any reason!

This took weeks to resolve and I was credited the amount back after a lengthy process. The month immediately thereafter I received another exaggerated bill for data apparently, once again after numerous calls to the call center requesting my lines to be capped.

Each time the consultant confirms that my lines have been capped, when I contact the call center to ensure that this has been done, a new call agent explains that it has indeed not been done.

Now I do not make use of my 3g at all as I am concerned that my bill will be sky high for data I DO NOT USE. And then, last month, I received an exaggerated data bill in respect of my cellphone, WHICH I ALSO, A THOUSAND TIMES OVER, requested to be capped in the amount of R 1 500 odd - apparently also for data, I have wifi at work and at home. it is impossible that I can use this much data!

I once again queried this amount and I received no response for over a month.

Vodacom has credited my account twice due their mistake and negligence, they never return calls when they promise to give feedback, I can for some reason, no matter how hard I try cap my lines to ensure that I do receive such an exaggerated bill.

I have been n the line with vodacom for the entire duration of writing this e-mail, without someone answering the phone, I have selected the call me back service, 2 days ago and no one has contacted me.

I have no further means of sorting this out and I cannot afford to pay 4, 5, 6, 7, or 8 thousand rand bills per month, which I am not using. My monthly amount should, as per my contract not be in excess of R 1 400.

Surely if they are charging such horrid, unfair fees which they are not entitled to, they can afford to pay enough consultants to answer the phone in less than 40 min !

Please please help, i cannot cancel my contract and at the same time I cannot afford it :(

Regards

Name: Carla de Beer
Number: [protected] and a linked 3g account on the same contract

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2:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom migration plan not allocated

Due to an error from Vodacom I had to change my billing plan, which should have commenced 01.12.16. I have been without data for a day now, as migration is not allocated, and I am told by Vodacom a service request is logged and it could take up to 17 days before resolved. Why do I have to suffer through 17 days of no service if I only changed my billing plan? I urgently need the data. Service request ref nr 1-[protected]

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12:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom data for 3g dongle

I purchased (as I've been doing for years) R249 worth of data for the 3G dongle that I use in my Apple Mac on 2 December 2016. It usually lasts a month, since I have wifi at home. This morning, the data was gone in less than an hour.
Vodacom can give no explanation and according to their call centre I've used it all. It is practically impossible. I did a few emails and online transactions. No movie or series downloads. The number in question is [protected].
I believe that the same has happened to other people in the Parys area in the last 2 days. Please help. Regards, Leida Schuman, 8 Noorder street, Parys, 9585. cell [protected].

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10:47 pm EST

Vodacom taking advantage of a alzimers patient

My Mother has a Vodacom contract which Vodacom wont cancel because they say its hasn't reached full term even though she has dementia to make matters worse they are phoning her asking if she wants a tablet or to upgrade her account, she doesn't have the mental capacity to process all of this and say yes every time, we have complained to Vodacom numerous times but this all falls on deaf ears and nothing is done about it they keep saying they will sort it out but to date we are still waiting, this is a extremely disappointing situation which is extremely frustrating, my take on Vodacom is one of complete disgust and shame how low will you go to fleece a mentally handicapped patient out of her pension money .

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9:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom I have an urgent query about data usage and rates.

I have received a reference number, EC-04F9-2QVYTG, from VODACOM after my account query.Vodacom slapped me with a R11000 data bill.I have requested a breakdown of the data usage, as well as rates applicable.
I've noticed other instances in the news recently where similar, ridiculous data accounts were received.
However, I have had no response, feedback or even a telephone call concerning my inquiry/complaint.
I would still like a breakdown of my data usage per item, as there is a obvious accounting error.

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Rowaidha Naidoo
, US
Dec 02, 2016 6:02 am EST

We are having the same problem with Vodacom regarding excessive data charges and have queried numerous times and get no feedback or explanation as to the data charges and how it is possible?! They never reply to disputes and just take advantage cos we have debit order with them

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S
1:14 pm EST

Vodacom my vodacom

On 30/11/2016 I logged into My Vodacom to double check when my data bundles would expire. I saw that my balance was 11 gig, and that I had two active bundles. The first one had 1 gig remaining that expires 01/12/2016. The other was 10 gig that expires 01/01/2017. This was the 10 gig I was told I would recieve the first month after upgrading. Today 01/12/2016, I recieved an sms that I didn't have any active bundles. I ignored it as I knew I had an active 10 gig, and I get those messages every month.I was using my phone as usual and late tonight decided to check balance. I was shocked to see that I had only half of my monthly airtime left and had 0 data. I'm still not sure as to what is going on.

But how could such a massive company make mistakes like this.

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11:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom breach of contract & robbing me

I've been having endless problems with Vodacom since the start of the contract. Since last year Vodacom has been in breach of contract by deducting the incorrect amount from my account. I complained and thought the issue was resolved. The issue is not resolved as Vodacom is still robbing me by deducting the incorrect amount from my account. Does anyone have brains and actually know what they doing PLEASE DO THE RIGHT JOB! This is UNACCEPTABLE & UNPROFESSIONAL!

I did not sign up for this crap!

Desirable Solution - Cancel everything, nothing to do with VODACOM! I WANT MY MONEY BACK!

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11:17 am EST

Vodacom upgrade of my phone contract with vodacom

I was due for an upgrade on the 6th September 2016.
I did an upgrade online.
I had NO response.
I have since been calling for the past 6 weeks, causing much inconvenience and valuable time.
I have spoken to about 5 different consultants, to end the call that they would be calling me within 24 hrs to arrange a day and time for them to deliver my phone.
Last Friday, I was so fed-up and frustrated to say the least, that I asked to speak to the manager - someone called Brian.
He PROMISED to call me at 3 pm to arrange for the time and day of delivery of the phone. Up today I am still waiting.
I have spent a frustrating day trying to reach them, but no answer.
their service is pathetic to say the least, and I am now at the point where I wish to CANCEL all dealing with VODACOM. OF COURSE< I AM STILL BEING BILLED!
My tel # is [protected].

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6:07 am EST

Vodacom unable to cancel incorrect contract for 10 months

[protected]

contract was incorrectly done by Vodacom per telephone

I called 111 to complained many times during the last 10 months

I went to 2 service provider outlets and spend a lot more time to correct the mistake - they promised that it was solved on their system, but every month the incorrect payments go off my bank account for no service at all !

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5:12 am EST

Vodacom activation of data device

Vodacom sold me a 2GB vodafone wi fi router r216 device. after FOUR calls to customer care and hours of holding vodacom has been unsuccesful to activate the sim card since 16 November! It has now been 2 weeks and not activated. After holding now for abother hour and being tranferred to departments I am desparate for service! The number is [protected] and puk [protected] has not been activated since the request on 16 november and multiple calls after that to customer care.

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2:24 am EST

Vodacom data

Worst service provider for a year they have been overcharging on my data contract. When you buy data you have to buy airtime and convert to airtime at a hire cost. They do not care that you are disabled and a pensioner. They are rude and arrogant. You always have to listen to a whole lot of answer this answer that. Then you must own an extra phone so that should you need to upgrade your data or have a problem. Or buy more data. You have to have this phone as the sim is bigger than your current phone. then even though married for 41 years they still want to verify your husband even though the cash in the bank is mine. Strange I would say. Then they loose the data you have purchased for R300 oh just buy again is the attitude. What why do they not buy it. Then this month 10GB to go through only 5GB is loaded. What IDIOTs work there

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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