Vodacom
reviews and complaints

Good day

This is about the 6th time I am trying to sort this issue out. I have called about 5 times and have resorted to posting my complaint on Hellopeter.com

Sadly this issue is not getting resolved. I did an early upgrade on my phone in September 2016. I understand that I pay for two phone instead of one. I also have a tablet on my name as well. I had to pay R700.00 upfront, which I was happy to pay. I was not told that I have a credit limit bar set, so I went ahead with the early upgrade. I then get an SMS on 7 October 2016 informing me of a credit limit bar. I contacted the call centre, and they unblocked my line. Then on 21, 25 and 30 October 2016, the same thing happened. I am getting sick and tired of having to call Vodacom to sort this out. Every call I make I get promised that someone will call me back. I am still waiting for someone to call me back. When I called on 25 October 2016, I was informed that my credit limit is set at R1700.00. My entire bill fro three phones does not come to R1700.00. I WANT ANSWERS PLEASE I AM A PAYING CUSTOMER AND I THINK I DESERVE SOME CUSTOMER CARE!

On the 28th Oct 2016 I recharged my prepaid airtime with R110.00 for SIM card [protected]. My balance was then R110.55 On the morning of the 29th I received an SMS from Vodacom with this offer: Thank you for recharging. You now have R50 bonus airtime valid until 29 Oct 2016 23:59 Dial *12381# to check your offer balance. T&Cs apply. www.vodacom.co.za/123 I dialled *123*1# and got this:
Your next recharge offer will be available on 02/11/2016
1) Balances
2) Offer info

1) Bonus airtime
2) 1 GB data

I was interested in the data so I went to option 2.
2- 1Gb data: Not applicable while roaming. Unused data expries 23:59 on specified date.
Once used/expired, other data bundle or out of data bundle rates will apply.

I connected onto the internet using a usb modem and managed to download not more than 130 mb before the internet disconnected and I was taken to a out of bundle/airtime page at Vodacom.

I have now spoken to 4 employees on the help desk and am being told that the package was for R2.00 per mb - this is not what the offer said.
If you give me 1gb you cannot then tell me that I am going to have to pay for it at R2.00 a mb.

Please all I ask for is my R110.00 airtime to be given back to me.

My e-mails have not been coming through since Wed.Took me 3 hours on Thursday to get through to the correct department, finally I gave up.Called again on Thursday and was given a reference no and told I would be contacted within 48 hrs.Called this morning and was told they would only get back to me tomorrow.My business accounts all linked to this e-mail.Its now month end and I am helpless.We totally at the mercy of these guys.Its a totally different story when it comes to payment, there there's no room for error and waiting, money must be in or else...These guys need to get their act together.

So sadly I have had to resort to complaining on this forum, taking my complaints via phone or face to face at customer care in vodaworld hasn't made any progress at all.

To keep this simple I have been disconnected twice in two months for my account being in arrears. So lets look at the latest arrears, it is r 753 which is actually a credit that vodacom were supposed to have passed on lines that I cancelled in july (Early settlement paid that has been billed for months since). The nice part of this is that I phoned when I received a text informing me that I was in arrears I was told that I would not be cut off, 4 days later off we go.

Now I appreciate that it takes two sides to have an argument and there are not many (If any) better options but one has to do something when you get ignored, so porting here we come as a next step. I know it will not be noticed but I will feel better.

Just as an aside I am still disconnected after 36 hours and cannot bring myself to phone the help desk for the 8th time.

Thought I had to do something.

Me and my husband went to Vodacom Kollonade on 28 October 2016 to buy a new phone on prepaid. They had a pamphlet in store with specials for phones under R3000 valid from 7 Octobeer - 6 November 2016. We decided to take the Samsung Galaxy J1 2016 for R2199 which they had in stock. Siphiwe was the sales person who helped us and I can honestly say not the best sales person it seemed as if his mind was busy with something else. We got to the cashier to pay just to get informed that Siphiwe didn't give the right form that stipulate the specific phone and price on it, after the 3rd time which they went to get the printouts it was still not correct. Siphiwe and Timothy then noticed that on the advert in the window which you can also just see from one direction that the Samsung Galaxy J1 2016 was advertised for R2499. I insisted to get the phone for the price it was advertised on the pamphlet in the store off which their where lots off them lying around on the tables also on the sales consultants tables but they refused to give it to me for that price. Timothy told the 1 gentleman to remove those pamphlets. We went to Game as they said we might get the phone there for R2199 which wasn't the case. We went back to Vodacom to insist to see the manager, apparently Timothy is the manager and he refused that we could get the phone for the price it was advertised. We've noticed that the pamphlets on the display table were gone but their were still a few laying on another table. We paid for the sim swop we've made and left the store. This incident took place at about 14:30 it is now 22:00 and the sim is still not connected. I am not accepting the fact that the phone was advertised for R2199 in store but in the window for R2499 and that we still have to wait for our sim card to connect. Due to poor service we went a few shops further and got a better phone for a few rand more. We are definitely taking this matter further to the consumer council and will seek legal advise. We've got a few accounts with Vodacom but after this incident I feel like canceling all my accounts
Mr Smith
Cell: [protected]

I bought a laptop in September at Vodacom Northgate, i was dealing with Thembi. I told her to put my laptop on it's own account and not with my cellphone account. Unfortunately she didnt listen and put it on one account. Now Vodacom has deducted R988.50 and they can't even tell me what it is for? I have been transferred to 4 people and non of them could answer my question. I'm regret taking out a account with Vodacom. If i knew this is the outcome, i would have think twice before doing business with Vodacom.

Vodacom can't just deduct money of my account, and even if they did deduct money they are supposed to tell you what it is for.

my mom's phone had problem she couldnt hear people calling her when she answers and it was a fairly new cellphone bought at Legit. we took it in for repairs beginning of Septermber to jabulani Mall and was told it takes 7 days to be fixed, after 2 weeks of no response we went back only to be told by Simon that the phone has been misplaced or taken with the wrong batch, also he mentioned that he could see on the system that the phone was there for a long time but did nothing about it

till this day we still waiting what makes me angry is he doesnt have courtesy to call and let us know we have to drive there and listen to excuses all the time, we have not been giving loan phone which we wouldnt accept as my mom is old and would struggle to learn how a new phone works, am very dissappointed as we could have taken it in elsewhere n paid for repair

At the end of july, I went into vodacom hatfield to upgrade and change ownership. The consultant that helped me said that they have a problem with the system and he needs to put a request through to head office to have it done.
Nothing happened and it is now 3 months later.
I made 3 attempts to go back and get it fixed. Both the consultant and manager assured me that they have send it in again and it is willbe fixed.
Still no luck. This is getting ridiculous as there can not be a system problem for more than 3 months just to change a name.

I Cancelled my contract two years in a row and every time they upgrade me
even though once I did not get and upgraded product. it is recorded and they still continue to bill me after I stopped paying them until they sort it out.
they have now cut me off and still no resolution.

I want the two recordings pulled and they must abide by my cancellation and sort my account out. if there is an upgrade in place I should only be paying for that and no services of data or calls etc as its been months since I have had use of my cell or ipad.

I have gone in several times with no result or by calling in.

Good day

I trust this mail finds the complaints department

I am very very disappointed in the service I received from Midrand branch
A consultant by the name of John Thabo Mogopudi whom I spoke to from 15 August 2016 upgraded my contract with out my knowledge even though I said I don’t want to upgrade

I explained to him I don’t want to do any upgrade
I don’t want a new number
I don’t want a new phone, hence he still sent a delivery with RAM delivering a sim card and a Top Dog voucher which he intimated me in signing and migrating to a new contract without my knowledge
He offered me a R109.00 2 gigg data contract but did not explain that this is a 24 month contract, and that he was upgrading
He told me the sim card was in case I loose my current number – [protected]

My wish was to first cancel with VODACOM because of their horrible promises that they can’t keep and can’t deliver

John Thabo forced me to stay on as I am a loyal customer for years now with vodacom
But he did not go according to his word,

Only to find out to my surprise on Friday 07/10/2016 from my local vodacom store that an upgrade was done by Mogopudi

I wish to cancel my contract asap with Vodacom,

The above consultant should not be in the position where he forces customers other wise, and sweet talks them and misleading them in something they don’t want,

Please listen in to the calls made by myself and him,
I understand he is customer driven, but why then deliver a sim card when I specially said I don’t want another sim card or phone

Vodacom is ridiculous with their contracts

Trust you find and contact me asap regarding the cancellation of this contract

Signed on a new contract through Elite Mobile. Received my device within a few days as promised. However, a month later and Vodacom has still not activated the line completely. There is no internet connection. I am unable to purchase data. The contract shows as not applicable on the Vodacom website. Elite Mobile has not even sent me terms of the contract.

Absolutely pathetic that Vodacom cannot resolve the issue after more than 4 weeks. My numerous calls to customers services, solutions, department have just been a waste of time. No one at any Vodacom store can assist me. Refuse to pay for this contract. Perhaps then someone will contact me with a solution.

Thank you Vodacom for wasting my time.

Date: 23 Oct 2016
Time: 20:00 - 22:00

I was watching a DVD on my computer and iTunes decided to start downloading TED videos in the background. I had cancelled these downloads previously, but they obviously restarted when I re-opened my computer (Mac). During the 2-hour long movie, my computer used roughly 14gb of data without me realising it. I am on a 3gb data contract, so this is HUGE out-of-bundle usage. The problem was that I did not get a notification of moving into out-of-bundle and when I realised that so much data had been used I opened the My Vodacom app and it still said I had 6mb of data left (small, but not ZERO) and my bill was still at the standard R175 in-bundle cost. I took the sim card out so that no more data would be used. The next morning the bill was still at R175. Only later that day did the bill jump to R2300 and then the next day (today) it jumped further to R4060. I suspect the bill will continue to rise. I feel unfairly treated because 1. the Vodacom app did not alert me that data was finished (technically it still isn't finished as it shows 1.99mb remaining), 2. my bill did not update immediately, 3. there is no way for me to find my out-of-bundle data usage -this is completely unfair as there is no way to check my data usage. I only receive a huge bill, in stages, not allowing me to proactively manage my data usage. Please, can someone advise me on how to approach this matter? If out-of-bundle data costs R1-R1.50 my bill will be in the range of R14k-R21k, which I simply cannot afford. Should I block the debit order for now while I fight this case? Thanks, Chris

On the 7th of October 2016 I received a sms stated that a SIM swap was done on my number.
I went to the Vodacom shop and they helped me to fix the problem.
Saturday my phone was fine.
On Sunday the 9th of October I received another sms stated that a SIM swap was done.
Went back to Vodacom and try to fix it.
Went to another Vodacom shop and they did get it right.
For a week my phone was fine.
On Sunday 23rd of October another SIM swap was done.
That is now four sim swaps without my permission and can't use my phone at this stage.

A contract was taken through one of your direct marketing companies. It was in the sales call (which should be recorded) made absolutely clear that the contract is taken on the condition that my current cell number can be ported from at the time (Altech Autopage - cellc) to vodacom. I as assured that this is possible and again I made it clear I am NOT interested in the contract otherwise. I received the sim cards and immediately called as it was clear the number was not ported. They advised the initial sim sent was incorrect and they will have to cancel that sim and send another one, which they promptly did. However again this was a new sim with a NEW number. I have been talking with call centre agents, numerous requests and service calls loaded in store (Key West - where i may add I spend 30min to an hour each time) and the issue is still not resolved. In my last communique with Mitchell from Key West Vodacom I made it clear they need to then cancel the "contract"as it has been 8 months and reimburse me what I have paid to date, all the service calls are completed without action being taken. I was duly informed that I will be liable for a penalty for early cancellation! EXCUSE ME! I have had a contract for 8 months, that I have paid monthly- and not used 1 single time!- and I am liable for a penalty because they stuffed up? I ma in the process of lodging a complaint with the CPA, as well as seeking alternate legal recourse. This contract is null and void as there is clearly no agreement on the terms of the contract.

Dear Vodacom,
Your 'pre-order the iPhone 7 on contact' was a fantastic initiative until it proved to be very poorly thought out for the long term. Your demand planning is shocking. I processed my upgrade for the iPhone 7 last Tuesday and was told it would be delivered in 2-3 working days. After not hearing anything I called and was told that there is a backlog due to the pre-orders and it would take another week. My fiancé is with Cell C He ordered his upgrade last Wednesday and it was delivered the very next day. I phoned Vodacom on Thursday and was told it would be escalated and that I can expect delivery on Tuesday. It is now Tuesday and I still haven't received my upgrade order number and when I phoned they said they will escalate it, again!
I'm very close to canceling my contact with you and switching my service provider to someone that doesn't offer initiatives that put everyone else at a disadvantage.

I got an SMS on my cellphone this morning to notify me that there is high usage on my data contract. I always get an sms to notify me if I am about to run out, this time I got nothing. When I phoned in I was told that the usage is at R17 000 already! Did I use a million gigs or what? Why did I not get the usual notification? I would have bought more data, as I always do. This is theft at it's best. I now notice that there are several similar complaints and even court cases where Vodacom had to reverse the charges. I specifically asked to get notified to avoid exorbitant charges. Why did I not get it as I always did before? Why wait until a R300 odd contract spirals out of control to R17 000. This is a deliberate move from Vodacom. I am going to cancel my debit order tomorrow until this matter is resoved, I will only pay my cellphone contract manually. I am also going to report this issue to the ombudsman tomorrow. This type of extortion is unacceptable

I activated my roaming before I left the country, as I always do, only to find that I am unable to use the service. After 2 calls to the customer care, I was informed that my roaming has been activated, and the problem must be on my side. After exploring all avenues, his is however not the case. On my 3rd call to the customer care I was informed that I have used up my monthly access to the call centre and must phone back in months time. I am now stuck without my much needed roaming.

I would like to make other Vodacom customers aware of the fact that your calls to the 082111 customer care centre is limited. In other words, if they are unable to help within those 2 calls, they can't help you, and don't care about the loyal customers.

I can be contacted on +[protected]

So I logged a complaint almost a month ago regarding missing data and airtime. To date No one can provide me with feedback and every time that I email they call to say that my email has been forwarded to back office. How hard can it be to resolve? How busy can back office be? I have spoken to so many people, I have lost track. This is not the first or even second time I have had this problem. Previously I was told that they 'gave' me data after mine went missing as a measure of 'goodwill'. Wth, I paid for the data that went missing. U are merely reimbursing me for url crap network stealing my data. And don't fall for we will contact in 24 hours nonsense. They don't call back.

So terrible to have to resort to this. Sent my Note 5 in via a vodacom shop to the vodacom repairs centre in Potch. Phone was spotless and well taken care of. Problem that needed fixing was that the phone just stopped fast charging. When I plugged in the phone, I would get a notification that there were more than 10 hours of charging left. I received an sms that the centre had received my phone and that it is curretnly being assessed. After that I heard nothing further. I phoned the repair centre who confirmed that my phone was on its way back as I did not pay for the quotation and they heard nothing from me and therefore sent the phone back to Brooklyn vodashop...they sms'd the wrong number. I went to the Brooklyn vodashop to explain the situation. After discussion, the phone was sent back to Potchefstroom repair centre for repairs. I had to follow up for a quotation and again for the banking details after which I paid the amount owed immediately to get my phone fixed. At last I received a message that my phone was fixed and being sent back to the Brooklyn vodashop. Arriving there, I saw that my phone was scratched from the repair centre opening the phone to fix it, and the only response I could get from the store manager is that they can not guarantee the condition of the phone when it is sent back and shrugged their shoulders. Once arriving home and very frustrated with the service I have received to date, I plugged in my phone to find out that it is still not charging. The repair centre did not even test the phone for the problem for which it was sent in in the first place. Terrible, terrible, terrible experience from vodacom and the repair centre and a very unsatisfied customer.

Was on Smart L package. Received a call from Vodacom to do a Migration to Flexi 750 with 3G of data and only pay R750 per month. I found out that there are no data on the Flexi 750. I was using a lot of data extra on the Smart L and that's why they phone me to offer me a better package with more data. I am trying to resolve this problem for 2 weeks now. If Vodacom can't give me what they offer me, I want to migrate back to Smart L and not pay for it. Await your response please.