Menu
Vodacom Customer Service Phone, Email, Contacts

Vodacom
reviews & complaints

vodacom.co.za
vodacom.co.za

Learn how the rating is calculated

1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Vodacom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vodacom. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vodacom reviews & complaints 3941

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Vodacom reviews & complaints

ComplaintsBoard
R
11:03 pm EDT

Vodacom incorrect billing

Hi

The number [protected] is a 2g top up contract (as per the vodacom website) but on the bill it shows that it is an open contract. r12000 was taken out of the bank account associated with this line for data usage, after vodacom said they would credit back r9081.90 after it was incorrectly billed previously. no one in any of the stores can help us, they all say theres nothing they can do. please advise why the bill is so high and why r12000 was debited when there is meant to be a credit and why it is possible for there to even be a bill when this is meant to be a top up

Ps please contact roxanne on [protected] or [protected], I am his pa and he has requested that I deal with this matter

Thank you

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
9:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom collection of unwanted tablet

I received an unwanted tablet from Vodacom which was promised at no extra charge. When I realized it was indeed a contract, I cancelled it and is still waiting for them to collect the tablet after several calls and promises from their side.

Read full review of Vodacom
Hide full review
ComplaintsBoard
J
3:38 am EDT

Vodacom no reaction from vodacom after a request

I went to Gateway Vodashop asking for the account to be transferred from my husbands account to my name. Kevin is the name the person helping me. I am waiting for any response from him - no response. At the time I did not think that I would have any problem as I provided him with the latest bankstatements showing I am capable of paying my own account. I filled in allthe forms and he seemed happy with everything. Consequintly I do not know the exact date, but it must be about 4 weeks ago.
Am I too much in a hurry?

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
2:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom rude and condescending treatment of clients

Today I called Vodashop Mmabatho, located in the Mega City Mall, Mmabatho, North West Province.
I was calling on behalf of my own boss as he requested that I obtain a price for the battery in his cellphone which is a Samsung S6 Edge device.
The phone rang without answer until it reached the point where I was told that the following number was currently unavailable, as per usual if a telephone is not answered.
It must have taken four tries with the same result before the phone was answered.
After submitting my request to the first woman who answered the phone I was transferred to a male consultant who was meant to assist me, whose name is unknown to me as he did not have the etiquette to introduce himself (nor at the very least use the words "how can I help you?") at any point.
He answered the call from his client with only a "hello".
(I later called back to find out the name of the person I was previously transferred to from the woman who answered the phone when I was informed by her that his name is "Ona" short for "Onalerona" - bear in mind that my spelling my be incorrect, however I did try spell it as close to pronounciation thereof)
I introduced myself by name and made my request for the price on the battery as mentioned earlier.
He promptly informed me that it would be imposible to give me a price without sending the phone in as it is only them that can replace the battery.
Let us bear in mind that this device does not belong to me and that I also do not own a Samsung S6 Edge and am therefore naive to the specs of the device and how it works.
I then (being unsure if we were talking about the same device) requested whether that was the only way to get it done and whether he was sure that the cover or battery could not be removed without sending the phone in to repairs.
Instead of politely using the correct work etiquette to inform and reassure me that this was the only way it could be done, or even explaining how it works as I do not know myself as his client, I received a rather rude and condescending response.
He (sounding very pleased with himself) replied: "Why don't you go fetch the phone and try to remove the cover yourself so that I can laugh at you over the phone?"
I work with people as well and I know that this is no way to be treated or to treat others, let alone a client who is willing to bring you business and pay for it.
I answered: "Wow, that is very rude."
Quickly, much like a child realising they just screwed up big time, he hastily replied: "Joke, its a joke mam!" (probably in hopes that I would not complain about him).
I put the phone down as I could not find the humour in insulting your clientelle and degrading them so easily instead of explaining something (as any normal consultant or sales person may do) knowing that your client does not have the same amount of knowledge over the product as you (the person selling or repairing it) would have, especially considering that I have not used or owned said device before.
This is not the first time I, or my boss, or anyone I know that uses this shop, has had problems here.
I feel insulted and mistreated.
This is truly the worst kind of customer experience I have ever had in my entire life, and it is also the FIRST TIME IN MY ENTIRE LIFE that I am INSULTED by a 'professional' or business representative, as their client.
I am disgusted that someone who does not know from a bar of soap would treat me this way when I was polite the whole way through, let alone that it was someone of whom I am client that should representing their business and company to the best of their abilities.
I would be horrified to find out how many other clients have been insulted by this shop or this "Ona" character.

Read full review of Vodacom
Hide full review
ComplaintsBoard
P
1:17 am EDT

Vodacom upgrade process

I have to say that after being such a loyal Vodacom customer for all these years I am absolutely horrified as to the level of service I received this time around.

My grievances are as follows:
• When I initially went online on Friday 16th September 2016 to do my upgrade
• The plan I wanted to upgrade to was Smart XL and the phone I chose was the S7 which came with a Samsung Tab and 10 Gig once off data as well as a Powerbank
• I proceeded to complete the upgrade but the system was offline
• When I spoke to the consultant later that day I queried the Powerbank because I was very excited about getting that. I was told by the consultant that she could see online that it was reflected as being included but when she tried to do the actual upgrade it wasn’t showing up on the system. She then said that she couldn’t complete my upgrade and would have to first speak to the Admin department to load the Powerbank on her system and then call me back to proceed with the upgrade. This consultants name was Shubnam. Needless to say she never called me back.
• I then went online on Monday to do my upgrade and when I checked the package that I wanted the Powerbank had been removed from the system. I find this absolutely unethical and misleading. The day that I wanted to do my upgrade it was there and after bringing it to Vodacoms attention that the Powerbank was included it was then subsequently removed. This is false advertising and extremely unprofessional. I was really excited about getting the powerbank which is the only reason I queried it.
• I then upgraded my contract to the Red Advantage contract and the Powerbank was still not included
• I then received my phone on Wednesday 21 September 2016.
• Vodacom sent me an incorrect sim card with my upgrade. They sent me a micro sim as opposed to a Nano sim which is what the phone actually uses and I would think that a Vodacom consultant processing the upgrade should know this.
• I called the call centre on 22 September 2016 5 times. You are more than welcome to pull up all my phone records and listen to all the conversations. Not one of the consultants was able to assist me with regards to the sim card issue. They all either dropped the call on me or asked me to hold on and then transferred me back to the main menu. I did this FIVE times yesterday and I cannot tell you how frustrated I was.
• I called again this morning and spoke to the Manager who was then able to assist me with the sim card issue.
• I can assure you that this whole process has been appalling and this will definitely be the last upgrade that I do with Vodacom. Further to this I will be reporting the matter as well on Hello Peter because I feel that people need to be aware of the unethical behavior and the incompetency that I have experienced.
As part of the upgrade deal i received a Samsung Tablet with a sim card loaded with 250mb data every month. I put the sim card in the device and it said it needed to be RICA'd. I went into the Vodacom Store in Campus Square and they said they couldnt RICA a contract sim. I called the customer care and they said i needed to speak to the activations department. When i called the activations department they said i needed to speak to the customer care department. They are a bunch of incompetent people and this has to be noted

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom failing device

To whom it may concern.
The problem with my device is im not receiving incoming calls, i even used my wifes device to ring my cellphone, on my wifes device its shows calling but no calls coming through on my device, and im even having problems making outgoing calls.
I took my handset device (P7) to vodacom ZA for repairs, which is still under warranty till 27/03/2017, now because the back cover has a slight crack on it, vodacom tell me my device is out of warranty, i told them i only wanted the inside fixed not the exterior fixed, they told me addition charges will occur because of the slight crack...

pls asdvise

Mr M Bruce

Read full review of Vodacom
Hide full review
ComplaintsBoard
G
12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom poor service from vodacom mossel bay

My mother renewed her Vodacom contract on 13 July 2016 at the Langeberg Mall Vodacom shop in Mossel Bay. She opted for the Samsung S6 phone and the consultant was Annemarie, who was very helpful. When we got back home, I started the phone to assist my mom in setting up her new phone. The phone immediately made ongoing key operating sound tones without me even touching it. The moment I opened a programme it would just keep on jumping back to the home screen. I restarted the phone with no changes to the problem. On 15 July 2016 my mom took her phone to her Vodacom shop in Still Bay where she resides, and Eugene Mostert assisted her. He told her that she should take a video when the phone malfunctions as the problem was an intermitted one at the time. My parents travelled back to Mossel Bay from Stilbaai on 19 July 2016 to take the phone to the Vodacom shop at the Langeberg Mall. Annemarie at this time wasn’t so friendly and helpful this time around. She made a couple of settings and told my mom she should bring it back again if faulty. My mother explained that she can’t keep on travelling between Still Bay and Mossel Bay continually, but to no avail. The phone still had the same problem jumping out of programmes to the home screen and making the key tone noises without touching the screen. On the 25th of July my parents travelled back yet again to get her phone sorted out. Annemarie said she would send the phone in for repairs with the following job number: [protected]. On the 28th of July, Peter from the Langeberg Mall Vodacom shop phoned my mother to tell her that they had to update the software of the phone and that Annemarie should have issued an OBF and replaced the phone. After getting the phone back it just had the same problem. My mother drove on the 5th and 8th of August back to Mossel Bay Vodacom and dealt with Carin who also said that Annemarie should have replaced the phone. Carin advised my mom to take the phone with its packaging to the Still Bay Vodacom shop and she would see what she could do. My mom even made contact with Ashlen Chattergoon at Samsung South Africa, who told her that she has to sort the exchange out with her Vodacom provider in Mossel Bay, as they did a software update which has led to the lapse of the OBF exchange period. Tonight my mother was emotional as her phone is still not fixed. She couldn’t send me a text message as the phone kept on jumping back to the home screen. She has always enjoyed her Samsung phones and never had a problem with them. Her contract is close to R800.00 per month on a phone she can’t use. She spoke to Vodacom in Mossel Bay again today, which wants to send the phone away yet again. All we want is her phone to be replaced with a new functional Samsung S6.

Read full review of Vodacom
Hide full review
ComplaintsBoard
L
5:43 am EDT

Vodacom vodacom connectivity and contract management

Please be advised that the attached is a copy of an email sent to the National Consumer Council related to our consumer complaint.

To Whom It May Concern

I am logging this complaint on behalf of Mr Eddie Keyrouz. He has been a user of the Vodacom Network for many years. His Vodacom user number is [protected] (inactive presently).

Approximately 6 – 8 weeks ago Mr Keyrouz started experiencing problems with his connection, in that his contract would suddenly be disconnected for reasons not justified. He has logged his complaint with the Vodacom store in Northgate and has spent numerous hours on various days in store trying to rectify the issue. He has been advised that it is a technical issue, supposedly related to network system...blah blah..blah.

The store is now shrugging their responsibility related to the issue as they say they aren’t employed to Vodacom and that they act as contractors. They have advised him to direct his complaint via the social medias (which is a platform he does not subscribe to) or contact Vodacom HO directly.

Needless to say, his many attempts to make contact with a responsible principle at Vodacom HO have been unsuccessful and he is constantly been ignored or misdirected.

The Vodacom number he has used for many years is his business number and, as he has had to resort to using an alternative cellular network to maintain cellular connection, currently his business is seriously effected by the lack of care and response from Vodacom.

Mr Keyrouz has also requested assistance from his lawyer, who’s attempts have also proved unsuccessful.

Please advise the next course of action for Mr Keyrouz in order to resolve this issue.
His current contact number is [protected].

Read full review of Vodacom
Hide full review
ComplaintsBoard
D
1:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom poor service vodacom shops and unethical sales by vodacom

Our business has 8 contracts with vodacom.

1. Each of these becomes due for upgrade at a different time. As a result, we receive multiple calls from various individuals posing as vodacom representatives, who attempt to increase the size of the contract without looking at the average spend on the particular contract.

2. Recently, we have received around 10 phone calls from various vodacom representatives, indicating that we would save money by migrating to other packages on 2 contracts, because we are paying too much for additional usage on the said contracts.

When checking this info with my local vodacom shop however, the sales assistant could not understand why we received these calls, because our average use on both contracts were within limits and not nearly as high as was indicated by the vodacom representative.

3. We believe that the telephones which are supplied with contracts are of a poor quality and on average, none of the telephones which we have used, last for the 2 years of the contract. So, we regularly follow up when an upgrade would be available, well ahead of time, because the instruments do not last! (This goes for Nokia, Blackberry and Samsung.)

Contract holders are thus forced to upgrade, merely to obtain a new instrument which can be used.

4. The service received at any one of the Alberton based vodacom shops (which I have visited) is nothing but appalling! The staff are generally unfriendly, unhelpful and don't explain the benefits of any of the products.

4.a) The "Managers" at all of these stores, would march up and down in the store, disappear from the store (and return with food and drinks for themselves), whilst customers cue up to be served. Not in any of the stores (Newmarket Mall, The technical store in this centre, or Alberton City) has the manager ever enquired whether they could assist me or any other waiting customer.

4.b) The staff appear disinterested, unfriendly and annoyed when you pose questions to them.

4.c) The staff do not give proper feedback about queries/problems that are raised.

5. We visited the New Market vodacom shop last week to upgrade 2 contracts in order to receive 2 new phones. The sales clerk indicated that the Samsung Z2 product would be better than the Samsung Galaxy J1. I took his advice!

5.a) I loaded my sim card and Memory card into one of the new phones and started downloading apps. After spending a huge amount of time, I found that the phone held its battery charge for only up to 12 hours.

5.b) I attempted to load a second sim card into the other phone, but found that the card was to big and had to be replaced with a micro sim. Off to the vodacom shop again, the sales clerk then told me that she could not do the sim swap without a letter from my business. I refused to go back to the office to do this, as, the clerk who handled the upgrade should have enquired about the sim card and should have advised me that the sim had to be swopped. (He saw the phone I was using!)
I insisted that the sales clerk retrieved my upgrade letter, so that I could inscribe on that, that a sim swap was necessary.
This phone, which is mainly unused, used up the full battery power in less than 24 hours.

6. After 6 days, I had to find time to go back to the shop to advise that I was not happy with the product.

I was summarily sent to the Technical shop in the same centre, where I had to wait 35 minutes before attendance.

I had to hand both phones in for checking and in the process lost all the information that I had stored on it because I was told they could do nothing about stored information.

7. I received an sms the next morning, indicating that one phone was ready for collection. I could only go back the next afternoon.

After once again waiting in a cue for 40 minutes, (Only one sales clerk in attendance and the manager sitting at the sales desk, doing absolutely nothing at all). (A second sales clerk showed up about 25 mins after entering the shop.)

Only to be told that both phones were still in the process of being repaired. (I received 3 sms's subsecuently confirming this.) I was told upon request what the repair was about, that the motherboards (or something to that effect) had to be replaced on both phones.

How is this possible? 2 new phones and the heart of the phones have to be replaced? What kind of product are vodacom selling?

Why are Samsung bringing inferior products to the market?

7. In the meantime, my 18 month old Blackberry is playing all kinds of tricks to the effect that I cannot make any call without having to redial the receiver at least 2 to 3 times.

Is this a product fault or is this a vodacom signal interruption. Is this indeed why vodacom are giving free minutes for dropped calls.

Your free minutes does not make good for the inconvenience that we are being put though!

To summarise, the service from vodacom is shocking. Service from various manufacturer's phones is unacceptable. The fees South Afican's have to pay to vodacom for services is unacceptable.

Not only are we paying far too much for airtime, we are also paying too much for data.

Now we are paying contract fees for new telephones that are not working!

How long must we wait to get proper equipment, and how are we going to be reimbursed for not having equipment for which we are being billed?

Danie Rossouw [protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
12:31 am EDT

Vodacom kontrakte

Ek het verskeie kontrakte by vodacom. Hul sisteem is geupdate en my rekening nommers het verander. Dit vat vir vodacom meer as n maand en n half om hierdie probleem op te los. Al my betalings is gemaak en die bewyse is ook deur gestuur. Hulle het my lyne afgesit, dit na ek al die bewyse deur gestuur het. Vodacom het self die rekening nommers verander, my vraag, hoe de duiwel kan hulle nie die betaling opspoor en link met die nuwe rekening nommer nie. Ek het 3 mails na hulle account department gestuur. Ek wag nou nog vir n reply. Ek moet elke dag van die plaas af inry om hierdie probleem uit te sorteer, om net daar te kom en vir my te se jammer mevrou ons wag vir hoofkantoor. Lyk my vodacom sit met n trop onnosel mense, jy word van die een deur gesit na die ander een, en nie een kan help nie. Seker geen training ontvang nie sit soos suurstofdiewe daar.

Vodacom werk asb aan julle swak diens! julle kan my gerus credit vir julle nalaatigheid. Nou nog is die rekening n probleem. Kry mense wat die werk kan doen of maak julle plek toe. Julle complaints lyk beroerd.

Let ook wel dat ek al 4 my kontrakte by julle gaan stop, ek sal gaan na n provider wat n diens kan lewer en nie my lyne suspend wat reeds betaal is nie.

Read full review of Vodacom
Hide full review
ComplaintsBoard
K
12:51 am EDT

Vodacom contract

This is such a crap company I am livid...keep debiting my account on the wrong dates after I have told them to change it several times. Now has affected my credit rating... Missed my flight on Friday because they suspended my line and all I get is Sorry for the inconvenience. I just need my contract terminated with immediate effect and I'm not paying no penalty fee after all the financial implementations you have caused me. I'm tired. And your incompetent call centre agents who keep a person holding for hours. Call me and cancel my contract please. I've had it! [protected] I regret migrating :(

Read full review of Vodacom
Hide full review
ComplaintsBoard
J
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom shocking vodacom service

I cancelled my contract mid April 2016, and paid the early cancellation fee, of which I both faxed and email confirmation as requested by Vodacom.
Vodacom then went on to further deduct my contract at the end of April, May, June and July.
I finally (after many, many, many calls) managed to get them to agree to refund me. I was advised on 5 August that it would take 14 to 21 days to be refunded...I am still waiting ( 21/09/2016). No one responds to my many emails at the retention / cancellations which is were I have now been directed to deal.
If I don't pay Vodacom I would be handed over and black listed, yet they can unlawfully deduct money from my account.
I would never recommend Vodacom, any deal they may offer is not worth the headache of trying to deal with them.

SHOCKING SHOCKING SHOCKING

Read full review of Vodacom
Hide full review
ComplaintsBoard
Y
6:19 am EDT

Vodacom contract

I phoned vodacom customer care at the begging of August to cancel a contract that is suppose to end at the end of August and an incompetent agent told me i could not i must wait for the last payment to go off . And only then i can to my surprise i still owe another month for the contract.

Read full review of Vodacom
Hide full review
ComplaintsBoard
H
9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom sim - swap impossible

Inc000004903718
Inc000004861406

My phone was stolen more than a week ago. The vodacom shop is unable to do a sim swap because of technical issues on vodacom's side. I sleep in my office to run my business through emails. A simple thing came to disaster. Vodacom clearly made a contract break. Is there anything they can do to get my number online [protected]...?

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
6:57 am EDT

Vodacom upgrades

I applied for an upgrade online, the phone was supposed to be delivered on 15 september 2016, the courier company (ram couriers) could not find the address, no one has phoned me and now the phone is sent back to vodacom, i cant get the phone now i need to cancel the contract and then apply again and this will take 3 weeks, i find this unexceptable and no-one is getting back to me, i need a phone.

My number is [protected]

the upgrade number is: [protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
2:16 am EDT

Vodacom premature cancellation quote paid 18 july 2016, acc not closed and still billed.

Ref. ec-044y-2dpja2
Quote ref. 1-[protected]
Acc ref. i3687358-6

On 15 july 2016 I received a quotation for premature cancellation.
On 18 july 2016 I paid the amount to vodacom as per the quotation received on 15 july 2016.
On 18 july 2016 I emailed the required documents to retentions. [protected]@vodacom.co. za,
Documents included were :- id, signed quotation and proof of payment.

To date this account has not been cancelled and I am now having sms’ and calls directed to me with regards to outstanding amounts and suspending my account. the only amount outstanding should be the tablet at r328.99 x august and september for which the debit order was never presented as the amount paid was lying on my account as credit. this has subsequently now also been removed.

Please can someone urgently assist as I have phone many times but I am transferred from one person to another without solving this problem.

Below communications regarding this issue.

From: bernadine ley (grindrod)
Sent: 09 september 2016 14:17
To: 'sello. [protected]@bytes.co. za'
Subject: fw: very urgent : reference ec-044y-2dpja2 b. h. ley - contract cancellation
Importance: high
Sensitivity: confidential

Good afternoon sello,

You were going to come back to me around the account that still has not been closed, but I have not heard anything from you.

Please advise what is happening to my cell phone account.

Many thanks

Bernadine ley

From: bernadine ley (grindrod)
Sent: 05 september 2016 09:41
To: 'sello. [protected]@bytes.co. za'
Subject: very urgent : reference ec-044y-2dpja2 b. h. ley - contract cancellation
Importance: high
Sensitivity: confidential

Hello sello,

With reference to our telephone conversation this morning, I hereby forward the three documents as discussed :-

- signed quote
- proof of payment
- id

Thank you very much for assisting me as I have been trying since july to cancel this and have had nobody assist me the way you did today.

My contact number is [protected].

Looking forward to hearing that this has now been finalized.

Many thanks

Bernadine ley

From: bernadine ley (grindrod)
Sent: 22 august 2016 08:11
To: 'retentions. [protected]@vodacom.co. za '
Subject: very urgent : reference ec-044y-2dpja2 b. h. ley cell [protected]

Good morning,

I have an urgent query :-

I received an updated quote from you on15 july 2016 and subsequently paid the full amount on 17 july 2016.
On 17 july I emailed the signed quote plus proof of payment plus copy id as requested to this email address whereupon I received an email with reference number : ec-044y-2dpja2
I received my latest invoice and found that the amount was credited to my account but the cell number in question has not been cancelled.
The result is that no debit order is going off my bank for the tablet and I am still being billed for substitute cell number [protected] (previously [protected], number was ported to another vendor).

I visited you branch in gateway. the consultant phoned your offices and I was told to re-send the payment documents.
Attached please find :-
1. signed quote reference 1-[protected]
2. proof of payment
3. id document

I attached the required documents and request that this issue be sorted our still today.
Please send confirmation email advising that the account in question has now been closed.

Email received from vodacom:-

Dear customer

thank you for your e-mail communication received. your reference number is ec-044y-2dpja2.

this is a standard e-mail response so please do not respond to this e-mail. we endeavor to attend to all e-mails within a 24 hour period. visit our frequently asked questions at http://help.vodacom.co.za / or visit us at www.vodacom4me.co.za we look forward to further communication with you.

kind regards
retentions upgrades and cancellations admin team.

— original message —
from:bernadine ley;
to:;
cc:
ubject:re:

good afternoon,

attached please find the following documents:-

1. quote for cancellation received from you on friday 15 july 2016 signed
by myself on 18 july 2016
2. proof of payment of quotation amount
3. copy id document.

please confirm receipt of this email.

I trust that you will find this in order.

regards

bernadine ley

From: retentions. [protected]@vodacom.co. za [mailto:retentions. [protected]@vodacom.co. za]
Sent: 24 june 2016 14:22
To: bernadine ley (grindrod)
Subject: re: ec-041y-2klwch very urgent please : re: cell [protected] : bh ley

Good day
Please note that [protected] is a substituted number that we use for billing purposes because [protected] has been ported out.

Regards
Reteions back office

Read full review of Vodacom
Hide full review
ComplaintsBoard
W
2:06 am EDT

Vodacom pathetic upgrades service

Dear Vodacom,

Please be advised, I have handed over my issues with your company to a lawyer who will be in contact with you shortly.
I cannot wait another second to get this thing sorted out.
I am sick and tired of phoning you, sending hundreds of emails and receiving calls from you (staff and supervisors included) with no solution.

I have placed an order with the Vodacom upgrades department on 30 August 2016 and cancelled the order on the same day, an hour after I placed the order with no luck and have been battling ever since to get this cancelled.
Every call I receive is from a different person with different excuses. I do not know what type of business you are running, but it is very unprofessional and pathetic.

I have been a Vodacom customer for more than 10 years with 6 contracts running concurrently which costs me well around R3, 000.00 each and every month without skipping a payment and to be treated in this manner is utter BS.

Please note, this is to formally inform you that I have put a stop order on my bank account which will deny Vodacom access to debit from my account and no payment will be made until such time that this issue is corrected.

I refuse to pay any penalty of any sort as Vodacom is now in breach of an agreement whereby you are able to upgrade from month 22 already. This is clearly not the case and I demand that you either cancel all my contracts today at no additional charge or make this upgrade free with no monthly charges.

I just received a call from someone at the call centre at 10:42 AM saying it was cancelled on 13/09/2016 but this is what your website states: Looks like another incompetent person I have to deal with. I cannot let this continue for a month. Its taking THREE WEEKS now just to have this cancelled. Vodacom is the most pathetic company to deal with. I will resend this email continuously until the phone has been removed from your website and will repost this on all media platforms including Hello Peter, Facebook, Twitter, Vodacoms forum and the newspaper.

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
12:08 am EDT

Vodacom contract line

Vodacom is truly a joke when it comes to resolving matters at their legal side. I have a contract that goes as far back as 2009, I later lost my job and the account was handed over to their collectors whom I informed my situation.

6-years later the account is still on their system and they can not explain why it has not prescribed as per The Prescription Act 68 of 1969 ("PA") which says it means a debt (for example payment of money) is extinguished after the lapse (passing) of a time period. South Africa has different laws which specify time periods, for example the PA says contractual and delictual debts extinguish after 3 years from when prescription starts.

I have been trying the whole two months to get this matter resolved and its truly a night mare. I have already spoken to about 6 consultants over the phone who keep referring me to their super visors who seem to not able to assist with the matter as well. The last Super visor Mr. Zolile Mdunge ended up hanging the phone on me in the middle of the conversation even if i gave him my number to call me back should the line got cut off and he never did call back.

I have sent numerous emails to Vodacom Legal and no one seems to be interested in resolving my issue...

VODACOM LEGAL IS A JOKE...

Martyn

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
5:27 am EDT

Vodacom misguided offer

Was contacted by Vodacom as they had a special offer to upgrade my Data contract from 2 Gig to 5 Gig at a reduced monthly charge of R50. The router device would also be upgraded free of charge.
Customer order number - 1 - [protected].
Received delivery on the 12 of Sept2016
Instruction on the box said the device had to be Rica.
Went to The Vodashop to Rica and this is where we picked up a third contract was loaded to my name.

Read full review of Vodacom
Hide full review
ComplaintsBoard
E
4:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom bad customer/unethical regarding repair of my samsung j1 ace

This morning I received a call regarding for the repairs of my Samsung J1 ACE, I recently sent it in for repairs through PEP stores, and they sent it away to Vodacom. When PEP sent it away I lady by the name of Tatum told me it was going to be R94, because the phone is still under guarantee, I had it for 5 months only. So they phoned me and told me that told me that it has been repaired, I deposited the total of R94 in their bank on Wednesday 14-09/2016 at 10:12 am, and so this morning a Lady by the name of Mandy phoned me and told me that the repairs will be charged R894 and not R94. I was really disappointed yet her tone of her voice wasn't how a call center agent should speak or address their costumers, therefore I am really disappointed as she claimed the e-mail which is attached she told me that the invoice had stated the charge of R894 and not R94, but there is no amount of charge stated whatsoever. I cannot pay more than half of the price of which my phone actually was. I really upset because my phone is still under guarantee.

Read full review of Vodacom
View 0 more photos
Hide full review

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.