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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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1:12 am EST
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Vodacom returning my device after repair without my screen guard

I had to send my phone in for repairs at Vodacom Festival Mall as it would not charge properly, I send my phone in on the 15th December and only received it back today on the 5 January 2017. When I handed my contract phone in it had a screen guard on which cost my R500 and when I collected it today I asked about my screen guard and the consultant just simply said sorry that when it gets repaired they remove everything, why was this not mentioned before! I was then told that I would need to purchase another one on my own account which is simply pathetic as this is not just a R20 screen guard. I am very upset and will be looking at finding another service provider!

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Update by Nwiggill
Jan 05, 2017 1:13 am EST

I had to send my phone in for repairs at Vodacom Festival Mall as it would not charge properly, I send my phone in on the 15th December and only received it back today on the 5 January 2017. When I handed my contract phone in it had a screen guard on which cost my R500 and when I collected it today I asked about my screen guard and the consultant just simply said sorry that when it gets repaired they remove everything, why was this not mentioned before! I was then told that I would need to purchase another one on my own account which is simply pathetic as this is not just a R20 screen guard. I am very upset and will be looking at finding another service provider!

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12:53 am EST
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Vodacom service delivery in totality - company ethics failure

To cut a 24 month battle down to 12 lines is tough, but necessary due to the absolute lack of reply and response that i have received from vodacom regarding my contract. i pay r589.00 for ipad air and 3gig data bundle monthly service fee - a service fee i pay via debit order for - and receive nothing in return for.

I obtained the ipad and data contract in feb 2015, a couple of weeks later had to return the ipad due to a "network" clash between vodacom and the apple software, which reoccured a month later.

After months of battling, i gave up, and installed adsl at my home and forgot about the ipad and the somewhat menial fee (because we all have a spare r589 to pay for 2 years which evaporates into the thin vodacom "customer retention program fund"). i still did not use an ipad which couldnt turn on / wouldnt come out of hibernation mode.

In february 2016, after some peer pressure, i ran back and forth in the time that my company pays me to do work for them between vodacare centre in cresta (who wouldnt take the apple product and directed us to call centre number which routed to america - huh?) and apple (who wouldnt touch a vodacom contract machine), and couldnt get anyone to fix the ipad so that i could use all this marvellous data because it apprently it "wasnt their responsbility". eventually, i got a core report which states that the machine is in "good working order" with some finger marks - for effect of course - whic means this should be working.

Then we discovered that the apple service number [protected]) on the vodacom brochure provided to us didnt ring (not active), and by vodacom's own admission they didnt provide this service any more - well i suppose that is just boohoo for me.

So, r8 800.00 later = absolutely no service, or working ipad and data! ^_^

So, in march 2016 i eventually plucked up the courage to cancel the contract due to family pressure, and after numerous calls to vodacom, i was under the impression that due to the number being unavailable on their "system" and not requesting the ipad back, they cancelled the same unconditionally. silly me...

Nope, i still keep paying debit orders in april and may 2016 (surely to continue if i dont follow this up every day myself) - call vodacom and vuala! the contract still shows active. no comments on their side regarding any sort of cancellation request? *shock horror*

So i revived my battle last week with vodacom, and after loads of phone calls, different stories from all sorts of call centre staff, false promises and empty information i sit and evaluate all the attempts to resolve from my side which have been set aside by vodacom and this now leads me to writing this dreadful report... i, myself, am failing to understand why i havent yet requested an attorney to assist in the resolution as i am close to finished with being treated like an imbecile by your company.

I then was refunded over r15 000.00 for vodacom's complete lack of service and understanding.
They accept no responsibility for their lack from the ceo office down to the customer support people.
They are useless.

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10:31 pm EST
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Vodacom subscriptions to content service not being cancelled

Over the last few months, I have been charged for content services that I donot willingly subscribe to. Vodacom made me aware of this once I queried why my bill was so high every month. Upon requesting cancellation, several attempts have been made but no progress. I find this unacceptable! The call centre staff are clueless as I have been given different variations of how I can cancel the subscription manually (none of which have worked). I am constanty being told that the technicians/solutions team will resolve it.

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10:32 am EST

Vodacom accounts

I am so ANGRY at Vodacom accounts Department. I cannot be explaining the same thing about errors in my accounts from September 2016 and until now things have not been resolved. Please take care of your customers this incompetencies are unacceptable. Firstly a fradualent account was open in my account and after a long time the investigation was done and fraud was confirmed. Now i am still being billed for that Fraud

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10:17 am EST
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Vodacom elite mobile

Elite mobile, rescuebox, somusic, safety, hotspotter:

Yesterday after I posted comments on social media regarding elite mobile, rescuebox, somusic, safety, hotspotter for deducting moneys from my account without my knowledge, nor my consent.In about 5 minutes time thereafter I received 4 messages as confirmation of my “cancellations”?

At 14:16 pm yesterday I received a phone call from a certain male at elite mobile stating that they have received my messages and they are working on my query and that he will contact me again today. He explained to me where all of this is coming from, as I did not know:

In august 2016 I was contacted by elite mobile as a promotional phone call to receive a samsung phone contract, which all sounded great and sincere. After the phone call from elite mobile in august 2016, I received an sms from elite mobile stating that my contract was not approved and that the contract was cancelled (They didn't provide a reason therefor). They only stated that I should attend to my nearest vodacom shop to re-apply? (Of which I didn't do) and that is where I left it.

So the guy from elite mobile further explained to me that all of these deductions are from the value added contract of which I apparently agreed to in the phone call for the cell phone contract!. So my question now states (And I asked him as well) , how can there be value added contract if the major contract has been cancelled by elite mobile themselves?

At 15:11pm yesterday I received a phone call from a certain male at rescue box and he told me that they have received my message and that they will attend to my query and get back to me.

At 15:45pm yesterday I received a phone call from a certain male at safety box and he told me that they have received my message and that they will attend to my query and get back to me.

At 16:28pm today I again received a phone call from a lady at elite mobile stating that she has listened to my phone call from august 2016 and that I have consented to the value added contract over the phone and that they have now cancelled the services, but I will not be refunded therefor. So I ask again how can there be value added contract if the major contract (Cell phone contract) has been cancelled by elite mobile themselves? Yes she said, because the value added contract can be used on other devices as well? Elite mobile cancelled the contract themselves!

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6:49 am EST

Vodacom new contract sim card not activated

Good day Vodacom,
Vodacom contacted me on 25 November 2016 and offered me a WiFi contract at a reasonable pric price. It was delivered to me on the 29th of November. I contacted Vodacom om the 1st of December to activate my sim card and cancelled my data bundle on my tablet as I got the WiFi. I have contacted Vodacom again and again on the following dates:
1.12.16 I phoned 8 times and eventually got told that it can take up to 14 days
9.12.16 I followed up - still not connected
12.12.16 I phoned 3 times to follow up - still not connected
16.12.16 I followed up - still not connected
17.12.16 I phoned twice to follow up - still not connected
19.12.16 I followed up- still not connected
20.12.16 I followed up - still not connected
23.12.16 I followed up - still not connected
24.12.16 I followed up - still not connected - I also asked for a manager to contact me which never happened
29.12.16 I followed up - still not connected - I was told it would be activated within a few hours
4.1.17 I phoned twice was told the first time that the system is down and I must phone back later. The second time Hazel told me it can take up to 14 days for my sim to be activated. Another 14 days, is this possible Vodacom?
I also left a message for a manager to contact me.
Can a Senior person at Vodacom please contact me and let me known what the problem is and please provide me with a solution.
[protected]

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6:05 am EST

Vodacom service

I have no more words about how bad the service from Vodacom is. I am truly dissapointed in Vodacom as a company, you should be ashamed of yourselves. I expect my cancellation to have been submitted and I expect a confirmation of cancellation soon! I have sent an email regarding this and I have spent over an hour on the phone with 5 consultants. Please ensure this is done as soon as possible!

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2:19 am EST
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Vodacom upgrade of products

I was working with Hope Ntshembo to rationalise my contracts. This I now 3 weeks and this has still not been sorted. I emailed and phoned with no joy in resolving the matter. Moeder Makoena solemnly promised to get her supervisor Kabelo to call me as they only work till 4 and all managers are on leave. Needless to say, I am still waiting an not sure where I am with my transaction. Can someone at vodacom please care enough to help me

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1:32 am EST
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Vodacom bad service/uninformed consultants

On the 31st December I suddenly could not make calls from my cell phone other than emergency numbers and calls to Vodacom. I contacted Vodacom (15 minutes to finally get to speak to somebody). This person told me it was a network problem - to take out the simcard and battery and try again. This did not work. I phoned Vodacom back again (another 15 minutes). This person told me that they would need to synch the phone and I must wait an hour and try again. I did - this did not work. I phoned back again (yet again another 15 minutes to speak to somebody). This person told me they would have to log a call with technical and it would take 24 hours. 24 hours later still unable to make calls so phoned Vodacom again. This time spoke to Mzo who told me he would ensure that my complaint would be attended to. Nothing. On the 3rd December I phoned again and spoke to Joseph at Vodacom Solutions who advised that my line had been converted to a data line? I recently bought a tablet with data through Vodacom online and this may be the confusion? He undertook to get back to me once he had dealt with upgrades. Nothing. I then phoned again (this time 45 minutes to get through) and spoke to Angie who told me that my complaint would only be looked at within 7 working days? Joseph (thank you Joseph) phoned me back yesterday afternoon and said the person at upgrades had not been available and he would phone me back at 09h00 on the 4th. Still waiting... What do I do to get some answers and a solution?

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1:06 am EST

Vodacom new packages offered with products

On 28 November I registered for a new contract with Vodacom Paarl mall. (Smart S package - Huawei P9 cellphone, with R2000 Woolworths voucher).
Firstly I was told I had to wait a week, then two weeks as there was no stock on the P9 cellphone. Finally on 29 December I went to the store only to find that the phone was there, but that there were now no vouchers available. I was not phoned once throughout. I kept making trips to the store. I was informed that I could take the phone, but it would be without my R2000 Woolworths voucher. I was so despondent from waiting for my phone, I took the phone, along with the purchase of a micro card as my old card was too big. needless to say, I was not offered anything in the place of the voucher. I was finally connected the 31st Dec. but to the wrong phone and then on 1st after a visit to the store again, I was connected to the contract P9 cellphone.
My question is this, why are phones advertised with goodies if they are unavailable. Is this only to lure customers to get deals?

Why are customers not offered similar or replacement deals? I was not offered anything.
I find that this smacks of false advertising.

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11:27 pm EST

Vodacom charged for services after cancellation

Cancelled account as per my contract and billed for final month. I have been billed a month after cancellation with an added R100. According to call center my debit order was not honored and that explains the R100 penalty.

According to my bank the final debit order was honored. Vodacom call center refuses to help refund this money and my call was dropped by the consultant.

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11:18 pm EST
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Vodacom contract not cancelled

I have tried since last year to cancel my contract with Vodacom. I have contacted them about 4 or 5 times and no luck my debit order is still going off. I have got a ref number and the name of the person, when I contacted them again the ref number do not exist. Then in November I phone them again they will cancel and once more the debit order went of. I have contact them again and asked them why, the lady said the contract was cancelled and she will log a refund but still the debit order went of in December. Today I contact them again and they transfer me to the legal department not sure why just to tell me that I must contact cancellation's who put me through to them in the first place. The guy in legal said that the contract was only cancelled in December, when I ask him about the recordings he told me that I must speak to cancellations. Not sure who will be able to assist, is this the way how Vodacom is making money out of their customers. Not sure who will be able to assist or is it just money down the drain, and surely they will be able to see that this contract has not been used since August after it expired.

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10:13 am EST
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Vodacom being charged for a service not received!!

Since October last year I have been charged for sms's informing me of my daily billing. Which I have not been receiving despite my calls to your customer care number 082111. I would like my account credited and this sorted out asap please. Can you also tell me why when people sometimes try phone me there is a voice message saying that my cell number does not exist or it just cuts the calls off ?
My cell number is [protected] ( I have a dual SIM card )
I would also like you to tell me what is going to happen with my son's Sony Xperia Z3 cell phone bundle that I am paying for, as the phone just stopped working in October and I was instructed to take it in to be checked as it is covered through Vodacom insurance. The phone was returned 3x and sent back again as it was still broken ( dead-would not switch on). This went on from October until 14th December ! Despite all my numerous calls and emails of which I am still totally disgusted with ! Since I received the phone back it works then starts giving problems again. It's an ongoing problem and in all honesty I am fed up with the " so called Vodacom repairs dept " as I feel the phone should have in all fairness been replaced given the fact that it went back and forth with the same problem. Which you are more than welcome to confirm with your East Rand & East Gate Malls, as I made them check the phone before I was prepared to take it home. Much to my disgust it was still broken ! So I am seriously reconsidering renewing my contracts with Vodacom.
My son's phone is a Sony Xperia Z3 with the watch cell number : [protected]
Regards
Yvonne Munro

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5:37 am EST

Vodacom handset installment

In january 2015 I upgraded and got a handset on which I had to pay for 24 months. Now 24 months later I want to upgrade again but they say I have to pay the handset until april which makes it 27 months. We have spoken to customer care and accounts but they say the contract comes to end in april that is why we have to pay the handset until then. But on the invoice it says 24 months handset installment not installments until the contract ends

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Thabo1
Polokwane, ZA
Oct 18, 2022 1:49 pm EDT
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I am paying a handset instalment ,I amntold it is for the upgraded account,I want to know why

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5:26 am EST

Vodacom incompetence - cancellation centre

I have cancelled a contract from Vodacom within 2 days from receiving my Portable Wi-fi router. This was in August 2016. The person from the "Cancellation Center" confirmed the cancellation and that Vodacom will refund me for the debit order they have taken.
Since then, Vodacom still takes my money every month by debit order.
Today, 03/01/2017 I called Vodacom's account inquiries. They told me the contract was not cancelled according to my account. He then transferred me to cancellations, where they confirmed the contract was cancelled in August 2016. This whole conversation took 25 minutes, and afterwards they gave me yet another number to dial. I still have no answer to what is going on with my account and if and when I will receive my money back.
I will never take another contract with Vodacom
Yolanda Myburgh
Contact no. [protected]

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5:08 am EST
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Vodacom cancellation of incorrect cell number

On saturday, 31 dec I phoned vodacom retentions dept and asked that my tablet contract be changed to a pay as you go. Later that same afternoon my cell contract, upgraded that same morning was cancelled! And my tablet still working! On 1 jan I phoned retentions department again where they recognised that the wrong number had been changed to pay as you go and send an e-mail to reactivations to reactivate my cell contract [protected]. I asked that my tablet cell ([protected]) no longer be changed to pay as you go. It is now tuesday, 3rd jan and nothing has been done to correct the error!

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5:02 am EST

Vodacom upgrade - not poor service - no service

I have requested a new phone on 28 des 2016 - and was told it would take one business day, after texting phoning facebook email, no callback. Ram courier also does not have the tracking number vodacom send me. What a joke, only to be told today, that the phone is still in the warehouse and would take some time to get out. What about 1 business day delivery, as promised in all the websites and posters?!?!
I have been phoning this whole day, only to be cut off or transferred and then cut off. With each call a min of 20min on hold.

Does vodacom care at all what the customer say - or the promises they make but do not keep?
Al I want is the phone I ordered to resolve this asap

You can contact me +[protected]
And please do not send me an email - we can not get hold of you, you did not phone.

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5:01 am EST
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Vodacom service

Vodacom in Riversdale is Pathetic. I have given my phone in 3 weeks ago for repairs. After two weeks of no response, i went hear if there is any news. The women named Henriëtte is so rude, and not helpful at all. She sat there and said vodacom will sms me when my phone arrive. I told her they won't get hold of me as my phone is in for repair and an iphone simcard is smaller so won't fit into another phone. She blatantly told me that I should buy an adapter. I told her i'm not going to spend any extra money where she then irritatingly agreed to write another number down where she can reach me . Without knowing who I am she wrote the number on the calendar infront of her. And then stared at me. I asked her if my phone was sent in said yes she thinks so there isnt any phones everything was sent away.Today a week later I went back. A new guy (very friendly and helpful) was working. I told him i sent my phone in 3 weeks ago. He then said the phone is back he don't know for how long but it came last week. When I tried to switch the phone back on nothing happend. He immediately called the technician which then told him they couldnt fix it because my phone's "find my iphone" was on. I am furious because till this minute I have not received any message and I feel that if I didnt go there today my phone would've just stayed there in the cupboard with all the other phones. and if i knew we could have fixed it earlier. I told him she wrote my number on the calendar. He then told me she already threw that one away.

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5:01 am EST
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Vodacom rude and not helpful staff

03/01/2017
I called in on the 01/01/2017 to inquire not receiving my package data and airtime the consultant who helped me told me that by the end of the day i should receive my package bundle, on the 02/01/2017 i still have not received my package so i called customer care again to try assist me with my problem the consultant then escalated my query to a support system with REF: [protected] and was told that i should get feed back in 3 to 4 working days, today the 03/01/2017 i receive a message from Vodacom which reads, Thank You for your support. your query with ref number [protected] has been closed. i then call customer care reason been my query has not been resolved at all, the consultant explains to me that i have received my airtime but its been used on the internet he then guides me through my phone to my data usage which then shows me i only used 100MB on the 01/01/2017 so my conclusion is i must have received the airtime if i was able to use 100MB on the 1st but now i want to know where the rest of my airtime is if only 100MB have been used because never will 100MB cost me R110 so where is the rest of my airtime and the more i explain this the less answers i get and the more the consultant raises his voice at me i ask to be put through to a manager but instead i get put through to a team leader i explain the exact same thing to her and get also very little answers and eventually i have the "Team Leader" raising her voice at me then she said she will put me through to a supervisor but i must know i will get the same answer but i never had a chance to to speak to a supervisor because the phone was put down, at the end of the day im still sitting with no answers its been 3 days. ( Not a Happy Customer at all )

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Valencia 5
, US
Jan 05, 2017 6:55 am EST

Vodacom call centre staff are the worst

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3:08 am EST

Vodacom accounts and service

What must I do to get the correct tax invoice every month. Every month I have to phone in to get the correct invoice. My December invoice was dated 1/6/20016 and I need the invoice for payment from my company.

Every month when I phone then they tell me that they sorted it out. at one stage they told me that they have a problem with the old accounts.

Every time when you phone you have to wait in a cue and when you get through they must transfer you to another number, then you wait in a cue again and it carry on like that. Or they tell you to phone a number and when you dial, you wait a long time and nobody pick up.

When I go into Vodacom4me I have the same problem with my account and the amount for phone number [protected] is not the contract amount.

Today when I phoned in and explained my problem they transferred me to the legal department for arrears.

Please sort out this problem on [protected] As it is my main account for all five of my contracts.

Regards
J P Lubbe

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.