Vodacom
reviews and complaints

On 22 Jan 2016 I called to cancel a 2Gig extra on my account which I did not want. I was told it is cancelled. On 1 Feb I received sms from Vodacom to say my 2Gig mymeg has been activated so I called once again and spent 20min on the phone. The escalated my query to team leader and I am still waiting a call. Logged complaint on their website and hello peter and received no call back yet. Now my debit order went off and got over charged with R350! This is called stealing and I will take this further... Not the 1st time they do this

I have requested a detailed usage bill for number [protected] for the period 1/2 to 3/2/2016 on six occasions. I want to see how the data on this number was used as it is alleged that I used 3GB data in 3 days. I only read emails... I also requested that a limit is put on data usage for this number as I am unwilling to pay R3000 per month for their up to no standard products. I have not received ANY response from them. NOTHING. When I call customer services, there system is off. And it has been off now since I requested a detailled account on 3/2/2016. I am so fed-up with vodacom, I want to vomit every time I have to deal with them.

I am only due an upgrade in April, I know, but my current phone is giving me technical issues and the old phones I have lying around at home are also not working properly and giving me challenges and issues, I have visited Vodacom and called and I have asked very nicely for an early upgrade and I am prepared to pay whatever penalties, I need to security and convenience of owning a phone that is working properly, I have been told I cannot upgrade early. There is no such thing as can't, I have been a loyal customer for years, I have always been offered other details with other providers and I have turned down, I have been loyal to Vodacom, I don't see why I should continue

06/01/2016 - booked Sony M2 Aqua in for repair : USB charger malfunction, did not want to charge, battery died due to no charge. Job nr [protected]. Received regular sum's to show status of repair. Received estimate quote and gave authorization for repair to be done.

11/01/2016 - receive sum's: "Job nr [protected] has been booked in and will be sent to the nearest Vodacom Repairs outlet."
sms 2 : "...has been received by Vodacom Repairs Tygervalley"
sms 3 : "...has been sent for a higher level repair to the Advance Repair Centre"

13/01/2016 - has been received at the Advance Repair Centre... in assessment process. 14/01/2016 still in assessment at Advance Repair Centre. 18/01/2016 ...currently in the repairs process.

Received no notice as to why the phone was booked back in. Visit to store revealed the speaker did not work on assessment and that's why the phone was given a second job nr. Must have been damaged in transit, and will be repaired by dealer or someone, but not for my account... Did not see my phone and had to give in to the circumstance...

22/01/2016 - received sms :"Your device has been booked in at Vodacom Repairs Tygervalley; sms 2 "...is currently in the assessment process at the Advance Repair Centre; sms 3 "...is currently in the quality assessment process; sms 4 "...has been dispatched from the Advance Repair Centre to Vodacom Repairs Tygervalley"

Sms 4 was received around 17:19. I was at the store around 17:45. My phone was not in store. Or ready for collection. Shop assistant was not very eager to assist me in the matter, because their head office from where the sms originate was already closed at 17:30 and that she could not phone and find out what the hold up was. The phone may still be at their head office till 29/01/2016. I then wanted to know why I received this wrong sms if they did not received the phone. I finally got her to explain that Vodacom Repairs Tygervalley are 2 different stores/places. The store where I was talking to her was in the Tygervalley Shopping Centre and the dispatch took place from Vodacom Repairs Tygervalley situated in Bellville/Durbanville area, their Head Office. She was unwilling to assist in any matter further, when she revealed that her manager was not at the store. I then wanted to lodge a complaint about the faulty sms's received and said she would do it the following day when her manager is back at the store.

29/01/2016 - received sms "Job nr [protected] has been booked in and will be sent to the nearest Vodacom Repairs outlet" (15:05)
02/02/2016 - sms :"...has been received by Vodacom Repairs Tygervalley" (14:25) sms 2:"...has been sent for a higher level repair to the Advance Repair Centre" (16:15)
04/02/2016 - sms :"...has been received at the Advance Repair Centre" (9:25) sms 2 :"...is currently in the assessment process at the Advance Repair Centre" (14:40)

And again, no phone call as to why my phone was booked in AGAIN! My husband phoned in and could not get a clear answer as to what the repair entailed this time, only that the phone is with the engineer and they don't know what's wrong. They will follow up and make it priority and get back to him. Needless to say, they never came back and we had to phone again. This time apparently the phone did not want to read the sim card...

Please tell me I'm not paranoid and that this is perfect way of repairing a phone that went in with only 1 fault and NEVER CAME BACK, WHEN IT DOES, WITH MULTIPLE FAULTS!

I went in to the Fourways Mall branch 03-02-2016 at 9am to get more data for for my phone.
I have the phone which my dad gave to me a couple years ago and the account is in his name.When I arrived at the store I was taken to a guy who said I must go to another counter where the lady will help me, after a short wait the lady then said no she cant help I have to go back to the original guy I went to . This should already have been a warning sign for me on the incompetence of the staff there and I should have left, but I went to the guy.
He said he cant do the data for me as the account is in my dads name and I require a letter of permission from him, which is rubbish because I have done this for the past few months at another branch and never had this hassle and they did it there and then for me.
The guy at the Fourways branch did load it for me but it was too late because I was so unhappy with the service delivery there, I certainly will NEVER step foot in there again, I only did because I was in the area, I will rather drive the extra distance and go to the other branch who gives much better service

Cellphone number [protected] account number 3639354

I have twice been debited with an unauthorised amount, the most recent being an amount of R 4155.66 belonging to account number B 0101431 which is a business account. I am a retired and only have a private account.
I reported this to Vodacom was given a case number wastold to send an affidavit with supporting bank documents which I did.
I received an automated response and no further action from Vodacom.
When I phone to report the problem the details of the B 0101431 was not divulged which may have assisted me to clear the problem.
This is fraudelent activity on the part of Vodacom and must be addressed immediately. Johan Jordaan

Goodday,

I would like to query my interim bill for [protected].
I put a soft lock in place to protect my data usage and lock my ipad once data has expired.
My line was soft locked when data ran out. But my bill which is normally R109 is now R2900.. meaning i was charged for data once my R100 limit was reached.

This is unacceptable and has happened for 2 recurring months now. I cannot afford this amount debited from my account.
I would also like to cancel this contract immediately.

Kishan Rama
Number : [protected]

The below was in response to a message the "escalation team" sent me a week ago.I have not heard from them since:

1) When I first called 111 I was told that Vodacom could not see how the data was spent – why can you see it now?
2) I use Whatsapp and Whatsapp groups to communicate with my family & friends – you are welcome to look at that. I use Facebook and might watch 1-2 youtube clips per month.
3) If anything I have done used less data in December & January as I was driving/ at venues with NO 3G) (imagine that!) & I was with the people I usually Whatsapp. How & why would I keep using data?
4) My data usage is FAR from my general usage (over 19 years of loyalty). How can you not see it?
5) I have done EVERYTHING you told me to do – including going to the iStore 4 times.
6) iStore could not find any problem on my phone, even after making a back-up and restoring it. There was 1.9GB on my phone when I left the store on Sunday, 9 January 2016 and NO data left over that evening.
7) Vodacom then soft locked my phone. If I pay the money to unlock my phone, how do I know the same thing would not happen again?
8) In addition to this – I use my phone for calls, Whatsapp & Facebook mainly. If I cannot use it like years before, what good is it to me?

In addition to this:

Friday night I got a message to say my phone is unlocked. Yesterday I sent a few (in bundle) sms’. No calls, data still locked. This morning I got a message to say I have used 50% of my account balance. HOW? HOW? HOW?

My name is bronwyn cornelius I have had a contract with you guys for many years and my contract number i05963671 I have 3 contracts with you I recently upgraded end of november at cresta but before that I upgraded contracts that were due namely my husband and daughters so they went with sony erricson z3 I didnt agree to insurance at time but unknown to me if you listen to recording when I got insurance on mine and my daughters I was unaware that the one was already insured. Cut a long story short my husbands company got him a z10 blackberry which he seemed quite happy with so he said my teen son could use the z3. Now my argument is regarding this phone sony ericson z3 that had my sons sim in it when the morning in his room he has tiles it vibrated off table from alarm going off I then breathed a sigh of relief and thought well thanks that lady from vodasure told me this phone is insured from june 2015 so we sorted on submitting it for repair or replace was informed
Sorry your phone will not be repaired or replaced cos it did not have the sim card from contract in it...
Now really... I want vodacom insurance to give me back my 7 months worth of insurance debits as this is a ludicrous result it is regardless who used the phone or whose sim was in it it was never reported stolen and was being used by my son and it was paid for every month yet you enlighten my that my sons sim was in phone when it comes to replacing or repairing but not a soul contacted me to tell me listen if you have another sim in you should send us a letter or a phone call regarding this but no regardless our premium was paid monthly... I am going to hellopeter and I am going to cpa consumers protection act as I feel this is a r12000 rand phone that is not going to be repaired and I must now still pay a contract for a remaining 18 months someone is coming off screwed and I feel it is me... My son has no phone and my husband present phone is looking used. I was a listener yesterday too on kayafm and got and address to issue complaints as there seemed many to submit about vodacom count me in as one of a thousands that will be submitting a complaint regarding your small writing policy and not coming to the party

I'm a Vodacom contract member of a 2GB WiFi Router but have about the past three months not enjoying this package as I cannot access internet. I've called your customer service department several times; and also approached your Pretoria North and Wonderpark shops/branches but still remained with the problem even now.

The most devastating part is, since the beginning of this issue, Vodacom has been deducting more money from my account which is not the amount agreed on as per contract. My subscription is supposed to be R189.00/month but my November bill was more than R600.00; and December one was more than R400.00 and received invoices for January which amounts to more than R300.00 while the Router is not working.

I would like to cancel this contract and get a better deal, can't carry on like this.

I was recently called about a new promotion from vodacom telesales agent,
I was told abt a new Android device, I was told the device has a usb port this would have great, reason being I am studying with unisa and I am a foundation phase teacher when I received the contract device it had no usb port 😠I decided to over look this because it was more trouble returning it, today I was told the contract is not as initially promised, I was told I have 110 rand of airtime 25mb data a day and 100 sms's but now they say the contract has only 110 rand airtime this is really pathetic I want answers

I received a laptop from vodacom online shop that was faulty from day one, i phoned them to exchange it. they responded that i have to cancel the contract and re apply for the contract. It has been an experience of note from person to person, number to number yet it is still not canceled, i strongly believe that vodacom staff is no qualified to do their work. I have been a client with vodacom for more than ten years, but i think this relationship has come to a end.

I was contacted by Vodacom rep in Nov 2015, to 'upgrade' my existing contract of more than 10years, with an 'added' ZTE R216 Router. This has been done in Nov 2015. I have been assured that I would be able to reverse this contract within a period of time. Since then I have contacted Vodacom more than 19 times, and have spoken to even more 'customer care' staff, explaining the whole story EVERY single time. Money is taken from my account EVERY month, and the UNOPENED router has up to date NOT been collected, or payments stopped/payed back or 'upgrade' reversed...although it has been promised several times. I AM REALLY UPSET WITH PATHETIC SERVICE. Ref: 59095. (you will find NUMEROUS ref nrs, logged calls, etc...) It is virtually IMPOSSIBLE to get hold of ANY email address or competent staff!

Sir/ madam My name is Steven Mabaso andI've been a Vodacom contract customer for 9 years with diffirent contracts ranging from fone to lap tops. I'm currently in a Laptop and modem contract which i opened in Upington at Vodacom at Kalahari Mall. My laptop stopped working while under warranty, i took it to vodacom nd they send it in to their repair people. Tbe repair people called me telling me they cannot fix my laptop due to the nature of the damage (liquid damage according to the) which i accepted and asked for my lap top back. Now they refuse to give me back my broken lap top and say that i must pay R 160 to get it back. They call it rejection fee. No one ever informed me about such a thing up until i had to get my laptop back. Please guide me to the relevant people for assistance as i truelly feel victimized by Vodacom Upington. This changed my view of vodacom as a company Steven Mabaso Cell: [protected]

Voda Ref #: I43165811 After one month of continual visits to Voda Customer Care branches, I have resorted to making an online complaint with regards to the below. 1. My data contract went from the usual R800 a month to a R3 000 bill over one night (late DEC). After asking for an itemized bill, all I managed to get was a one-line-entry of R2 000+. This, I assume, is due to DATA being charged out of bundle. This one line entry fails to assure more that the R2000 was an authorized charge. Given my usual behavior of buying data bundles when they run low, my out-of-bundle charge should be minimal (as they had been in previous months). This is the first time in 3 years that I have received such a bill. I will require an explanation, which I struggle to get from your tellers in your branches, or an exemption of this single-line charge. 2. Around September 2015, I had changed my contract from business to personal as I had left my previous employer. During that time, I had provided Vodacom with my new FNB account details from which to make debit orders. Since that date, no change has apparently been made to my bank account details and you (Vodacom) have continued to try debit from my old bank account, which is not funded. According to your teller, Vodacom has charged me for every reversal made on my account due insufficient funds in the wrong bank account. I demand to be reimbursed for these charges, and for the right bank account information to be updated in your system. Vodacom has my details and I hope to hear from them soon.

In December I did an Upgrade of a data package to a phone package [protected]) and as my husband has always been prepaid ([protected]) thought I would for a Christmas present give him a contract with Vodacom. I explained to the consultant at the Vodashop in Hout Bay and told them the number would need to change to my husbands number for business purposes. They said it was not a problem but could only do the number swop at the end of December 2015. As I was away I went into the store to do the number swop in January only to be told I cannot do this on this contract. The store refuses to help me and said I misunderstood her. Needless to say I am extremely angry and now my Husband now has a phone and contract of which he cannot use as the insurance is only for this number. As a loyal customer of Vodacom for a very long time with 4 contracts I feel so upset and am tempted to make a huge issue on social media about how I feel about them right now. I called the customer care who said they would send a reference number and investigate but nothing I tried calling again and have been cut off the line twice and 1st Attempt at chat line it bombed out. Your company is now no better than Telkom, and your service appalling.

I sometimes wonder why I am still with Vodacom, at first it used to provide the great customer service to their customers, but at the moment they have lost it. I had a problem with my sim card, I then decided to do a sim swap after i did few trouble shooting. i called through to the Call Centre and I was authenticated to ensure that I was the correct account holder, I answered their questions according to my best ability and the agent by the name of Nkateko assisted me, and he told me that i failed the security questions. I then asked to speak to the Supervisor and the lady by the name of Lungile came to the phone, She already had an attitude even before she spoke to me, I told her I don't like her tone towards me, and she kept ignoring whatever i had to say to her and kept on interrupting me and then she told me that "she cant help me" she is "not willing to help me"and if i wanted to complain about her level of service I can go right ahead and do that. She asked me the same questions that her colleague asked me and she just told me that i have failed them and I should just go to Vodashop and do the sim swap there. I wasnt happy with the level of service from Lungile.

I have now been using Vodacom for many years and I am now officially tired of their poor service and terrible network. 1stly: One phone call made just for a few seconds already takes almost R5.00 2ndly: Their network is forever down, I can hardly connect to the Internet or do anything else that requires a network because the network is so weak and terrible Now because of these issues I am loosing a lot of money as I now have to keep buying airtime after a short phone call, I have to keep buying data because of the very slow service and constantly having the network down, because of that whatever I download online gets interrupted by that and I then have to wait for the network to be fine again and that takes even more data from me since it now takes longer to download, sometimes it even causes my downloads to fail and I then have to restart the download which also takes a lot of extra data that I have to pay for, not THEM (Vodacom) but ME. I have lost a whole lot of money over the years because of them.

I have 4 contracts with Vodacom of which 3 is for data . All used to have limits on the data usage I.e. Should the monthly contract data be finished further top up data could be purchased. Approximately June 2015 I renewed the one data contract for a further 2 years at the local Vodacom agency. Apparently they did not replace the existing limit on data usage but renewed it as open-ended. I had no problem until 3 months ago when the extra data charges on this contract [protected] suddenly rocketed. The alleged extra data usage was as follows:- Account dated 2015.11. 03 R 334, 28 Account dated 2015.12.03 R3054, 41 Account dated 2016.01 .03 +- R 100 apparently. The moment I became aware of these charges I contacted Vodacom and after several calls were able to have the limit re-instated from 2016.01.01. I did not roam Internet excessively and do not know where these charges originated. I was unable to obtain from Vodacom itemised accounts detailing how these charges originated. I am a pensioner of 73 years old and cannot afford these high charges and request that same be investigated. The local Vodacom also erred in not renewing the contract on the same terms as before. If they did these charges could have been avoided.

I opened a Vodacom account/ contract (Ref: I1304929) in 2007, but it however fell into arrears. In 2008 I fully paid up and cancelled the account/ contract. I recently (in January 2016) requested a credit profile and found that my account shows as unpaid and in arrears since 2007/2008. I've logged a complaint, but have not received any feedback/ response from Vodacom. I would like to know, how this is possible. I don't have any financial credibility and also struggling to get a job, since the recruitment agencies do ITC checks. At the moment, my credit record is in a red, because of this Vodacom account. I would like my name to be cleared at ITC immediately and proof of paid-up and closed account forwarded to me.