Vodacom
reviews and complaints

On 7 June 2016 I visited the store in order to change the ownership of my contract from my spouse's name to my own name. The person who attended my request indicated that the proper paperwork had to be completed, and what personal documentation had to be submitted to action the process. I immediately proceeded to obtain the correct documentation and on the same day, the transfer documentation was filled out, signed and my docs added. Everything was checked and in order. I was told that the transfer take about 30 days and therefore the contract will be on my name from 1 August 2016. On 3 October 2016 my spouse informed me that the contract has still not been transferred to my name and requested me to follow up on it. on 5 October 2016 I contacted the said store and asked to speak to the store manager. A woman answered and asked me my details and number in question which I provided. On confirmation of my info I stated my problem, I was placed on hold. Then another female staff member came on the phone and explained that the there is still outstanding paperwork. When I asked who she was and where the store manager was, I was back on hold. When the store manager came back online, she rather rudely told me that she doesn't work with that and that I must speak to the lady in charge of admin. This one explained to me that the documentation was only forwarded to Vodacom on 25 August 2016. When I asked what happened between 7 June and 25 August, long drawn out silences followed after which I was told that the consultant who originally attended me no longer work for Vodacom. Needless to say that my question regarding who is ultimately responsible for the continuation of the workflow still hasn't been answered. When I asked to speak to the store manager she was all of a sudden in Johannesburg and the one that a spoke to earlier was only a supervisor. When asked for the manager's details, it was refused. When asked to speak to the supervisor, I was placed back on hold and then cut off. For the next 8 minutes I tried to call the store, but no answer. After another 15 minutes I again called the store. Call answered, asked for their admin lady, answered, informed that Vodacom never received the original documentation, but that it was resend to them and that it will take about 24 hours to action. I requested feedback by end of business on 6 October 2016. The service I received was not only appalling, but the inconsistencies place a serious question mark on the quality of service rendering...!

A few months ago with good riddens Autopage cellular closed down and handed all their contracts to the varied networks so I was quiet happy with.Autopage then had a debit order going off my account and when it moved over to Vodacom, my debit order got cancelled as I didn't even bother to check because my phone connection was still all in order. In June suddenly my line got cut off and when I phoned Vodacom they advised me that I am suddenly in R4000+ arrears which was a complete shock and that it was all data charges.

so I went over to Vodacom both Ballito and Gateway no one was able to assist me, they kept giving me numbers to call yet I told them I am looking to get the amount to pay no shop can tell me this

Now I require Vodacom to contact me simply because I am willing to make arrangements to pay but the service from both stores is extremely poor.

Vodacom must be the most incompetent organisation I ever dealt with.

They sold a mobile phone to my retired mother of 80 that does not even know how to turn a mobile phone on due to altzheimers. DISGUSTING!

When you speak to the customer service they keep on passing the bucket from one department to the next. You can never even hear any of the customer service advisers due to background noise.

Do anyone know a senior management no or contact detail at Vodacom I can speak to?

I received a quotation on 13 September ref:1-[protected] which I made payment for on 14 September and sent back the quote. To date, my contract has not been converted to pre-paid.

I have called Vodacom more than once. I received an email from Katleho Mokoena on 19 September advising that he loaded the cancellation.

I called the contact center on 23 September to query if the number had been cancelled and they advised that it had not been done so and would log a service request i.e. INC000004956271.

I called on 26 September and spoke to Tshego from the Retention & Canx department who advised that the number had not been cancelled and he would log a request for the refund i.e. 1-[protected].

Katleho emailed me on 27 September advising that the cancellation did not go through on 19 September and he loaded it again that same day.

I've contacted the Retention & Canx department today and spoke to Vuyo. After she put me on hold for quite a while, she advised that there was a technical issue on the system and that she therefore could not log a cancellation. Her manager would email the technical department and once they reply to her, she would attempt to cancel the contract at which point I should receive an SMS advising so.

What in the world is going on?

Since Monday 26 September I have been contacting Vodacom every single day for an upgrade on one of my lines.

To date, a week later, the upgrade has still not been done. They promise to return your call but never does, you have to constantly call them for an update and their managers/supervisors are never available to address your concerns.

The deal I was interested in, was only available for the month of September, now it's the 3 October, meaning the deal is no longer available if it was not processed within the month of September. Was told early last week that the device is out of stock, colours and stuff were confirmed at some point and that it would be placed in back order to be delivered around 7 October, which I was fine with as long as I had the deal secured. Charl the consultant I have been dealing with promised me several times that he would get back to me so we could finalise the deal. On Friday 30 September I made my daily call, conveniently Charl was not available and had left for the day. The consultant who asssisted at the time, now advised that the device is not available for online clients and only available at Vodacom stores. Furioulsy after a whole week, I escalated the matter and was promised again that a supervisor/manager will call me back...still waiting.

If I was told from the first call on 26 September, I could have upgraded my line through a Vodacom outlet but instead I have been continually lied to and still with no device.

About two weeks back I called in to the Vodacom sales centre and opened a new Smart S contract on a deal that Vodacom was offering and which included the Apple IPhone SE 16gig handset for R399.00 per month. This was a Gift for my Mother whose Birthday was on the 29th of September. The 29th being a Thursday, we arranged for a family event on Saturday the 01st of October 2016 at which time we would present her with the new gift. We arranged the event at my home as we had access to Wi-Fi to update all software if necessary and to download various apps etc. for the new handset. The entire process with Vodacom was quite amazing, super efficient and exceeded all expectation. The day after the order was processed and contract opened, the goods, including new handset, sim card and copy of contract, were delivered to our offices, again, super efficient service. On Saturday, when we present her with the new Gift, great excitement, surprise, surprise, a Duo Sim Card was supplied, no Nana Sim. So after all the planning and preparation, we still cannot get the phone working and sorted out. This I do not understand, Vodacom supply the correct handset, they know very well what sim card each handset takes, yet supply the totally incorrect sim with the handset on a brand new contract! So off I go, race done to Centurion Mall to the Vodashop, only to be kept waiting for almost 50 minutes, for no queue at all. I arrived at the shop as the Rugby Test was starting, so the entire mall, including the Vodashop was empty, completely quiet, yet I was kept waiting, all Vodashop employees sitting around doing nothing, seeing me standing waiting, but totally unwilling to assist. Eventually, my number was called and the person told me that I had to do a "sim swap", for which I had to pay R70.00! So I had not even started the phone up, Vodacom had already deducted a pro-rata payment, and here I have to pay for a sim swap due to Vodacom's useless service! This is totally unacceptable and I seek compensation for their (Vodacom's) wrong doing.

I called vodacom upgrades in August to have my contract upgraded. To date my upgrade has not been processed. I have made several calls. Been promised call backs and stayed on the line for up to 1hr 15 mins and still not been assisted. Supervisors were to busy to take my call and when I finally asked for a manager my call was cut. I have been a loyal client for years. This is completely unacceptable on every possible level. No one can even explain why the upgrade was never completed. Vodacom had no problem debiting my bank account yet they cannot provide what I want. It's really sad that service no longer matters to Vodacom

I am a Client from Vodacom for over 5 years now.
one of my monthly contracts is ending (end of contract) in October '16. when I went to Vodacom shop in Middelburg end of August '16 for assistance in upgrading the line to a WI-FI line i was informed that i can not that i had to take out a new contract.
I then took out a new contract end of August '16
due to the time period I was informed by the sales consultant that a debit order for the connection fee and pro-rata usage of the WI-FI will go off and I agreed that it was in order
on the 9th of September '16 I received up to 4 sms's a day to notify me that my account is in arrears and I must pay before the 25th or the line will be suspended
I am in JHB with training and went to Vodacom shop nearby to make payment and I was then informed that the Vodacom shops does not accept cash and was referred to another Vodacom shop that might be able to assist. On arrival at the second store I was informed to make payment at the "bank" I asked which bank and the sales person said "any bank". due to the time delay I was not in time to make the banks and then phoned Vodacom customer care, the gentlemen I spoke to on the 17/9/16 was very helpful and I was informed that the debit order was scheduled to go off on the first and no need to worry. I kept on receiving messages which was according to the Vodacom procedures. On the 30 September 16 I phoned to cancel the line which I then decided not to upgrade due to the service that I received from Vodacom. I was shocked to find out that Berryl at Vodacom customer call centre informed me that I could have kept my excisting contract and it was not nessasary to open a new contract. Due to the payment that did not reflect I could not cancel the contract and the payment must reflect first before I can cancel the end of contract. this morning 3/10/16 I received another text message from Vodacom to say "your debit had been removed due to multiple unsuccesfull payments. I need to phone Vodacom to set up a new debit order. I then phoned again this morning 3/10/16 11:00 find out what is going on as I was told that the debit order was scheduled to go off...then to receive this sms it is alarming. I am a Customer from Vodacom for years and to be treated like this is not on. I phoned and spoken to Trevino at Vodacom accounts department and he apologized that even though the debit order is scheduled to go off on the 1st and it is over a weekend the debit order will only go off on the 3rd which is today.
He also checked and then stipulated that the debit order did go off and the system will be updated shortly
I then phoned 0821958 to cancel the contract which is now to cancel due to the month notice for October '16. the Lady that I've spoken to was short, ubrupt, interrupting me, and short tempered.
I am not happy with the service that I received from Vodacom and due to Vodacom who made the mistake by not letting my debit order go off as I was informed it would be and been sending back and forth. I was also informed that I will be listed as a bad payer and record will be influenced

Why must I be penalized by a mistake that Vodacom made. surely the staff gets send on coursed and thinking they working in Customer service it will be of high quality and information supplied it will be correct and true

Very disappointed, and if I could cancel my 3 x contracts that I have with Vodacom I will without thinking twice
Nicolette

Hi vodascam,
Some background before I tell you about vodascam's poooor customer service.
I have several contracts with vodacom and one of them was on the uchoose smart s plan. And because of the poor default data bundle you receive standard with this contract, I added on an additional 2gb's data bundle to be given to me every month as well, at a cost of r249.00 ontop of the standard uchoose smart s plan.
This contract was due for upgrade in nov 2015, which I did telephonically. I advised the lady from vodascam that I want everything to remain the same, i. E. Contract type, my additional 2gb's, etc. Just the new phone is the only thing new to my upgrade.
All was well besides the phone becoming faulty within the next couple months, which becomes tricky to hand in for repairs when I can't back up my data when the problem is with the usb port and vodascam can't help you with that... None the less, I have managed to live with it and have now got an uncapped, unshaped ftth line at a fraction of the cost of what vodascam offers it at, so I am now able backup it wirelessly, enabling me to finally get my phone repaired... No thanks to vodascam.
Now that I have an uncapped line, I now no longer need vodascam's ridiculously priced additional 2gb's data which I had added onto my uchoose smart s contract. Come the day I want to remove the additional 2gb's added onto my contract, I am told that I cannot because the contract itself is a uchoose more data 2gb which doesn't make sense at all... Because that is not what I asked for when I had upgraded my contract?... I was told that it's very quick and easy to change the plan, I thought oh wow... That's great... Only to be told that I first need to fork out r399.00 (Migration charge). Which I think is absolutely ridiculous seeing that I specifically asked for my contract to remain the same when I did my upgrade?...
I logged a call in may 2016 for this to be investigated, it was closed with no feedback.
I had a further two service requests logged to have it investigated again, see calls logged below:
A7-dbmy-yfsk
1-[protected]
1-[protected]
They were all closed with no feedback. When I call customer care to advise me on what the feedback is on my calls logged, they advise me that there is no feedback, the calls are just closed. They try "assist" me by trying to get a hold of the back office to provide feedback, giving empty promises to call me back once they have received feedback from the "back office".
Sadly no one ever contacts me back... This is a never ending story, stuck in one big circle!
Your stupid sms system doesn't either work... Where you reply "no" and someone will call you back?... Lies!

I have wasted several hours on the phone with your useless customer care, going in circle after circle...
I am sick and tired of this! What the hell is so difficult about providing your customers with some feedback, some assistance?...
The problem that vodascam has is that they invest heavily in providing great network coverage, but verrrry pooooor customer service! I am done with your rigmarole games. I have contacted your cancellation department to inquire of the cancellation fees for all my vodascam contracts and I am going to cellc this weekend to inquire of buying me out. I know that their network may not be a good as vodascam's but I would rather put up with that and receive some service compared to vodascam!
Relying on your network will only last so long... Your customers are growing tired of the poooor service...

Commiseration
Customer lost

I emailed Vodacom to confirm that my contract - which had expired - would not be continued. It took multiple attempts to find a way through to them, eventually an email of complaint did the trick. I got an email back from Vodacom Customer Care. It said the following:

"Re: WSSE-Complaint Ref: 001D8aBPGUR8N0QY
Jun 22 2016
[protected]@vodacom.co.za to marisa.kolver
Dear Marisa

We acknowledge the receipt of your email.

I tried calling you today but was unsuccessful.

The cancellation of [protected] has been loaded for the 29th July 2016. Please recharge within 48 hours of cancellation to keep your number on prepaid.

The last invoice of [protected] is payable via debit order on the 1st August 2016.

Sim card not working

Please take the sim card of the affected number to the nearest store for testing.

Regards,
Kabelo Mogorosi
Customer Care
eService Team"

I discovered in late August that I was _still_ paying despite this. On 12 September, I managed to get hold of someone via cancellations - a subcontractor webster.[protected]@bytes.co.za - who let me know that my contract was never cancelled and that he did it just then. I told him that, no, I won't be using the money on my phone. I expect my money back.

I forwarded my correspondence (that I noted above) to him on 12 September. He told me that he would forward it to management. I've yet to hear a word. I've emailed the subcontractor, I've tried to get hold of Vodacom, I've even put a message on hello peter with absolutely no response whatsoever.

I'm attaching the correspondence to date - which includes the reply above and my complaint which had been added to the email.

I made my intention clear and got confirmation. I expected that to be upheld. I see no point being penalised for this.

Marisa Kolver
marisa.[protected]@gmail.com

On the 8th May this year I tried to upgrade my contract. 1st time, I wasn't informed, but it was cancelled because I chose a package that expired 2 days AFTER I upgraded. 2nd time, they supposedly cancelled because I was unreachable... I work from home... nice try... 3rd time, they didn't have stock of the phone I wanted. Since May I have been paying for my old handset, which I paid off and a new handset which I haven't received. I have called almost daily since then. I have been promised that it would be sorted out by numerous people. I have had the phone put down on me countless times. I've had assurances, but nothing. I want this fixed today or I am escalating to the Consumer Council.

I have been a vodacom customer since 1997. I have always paid my vodacom account religiously. The last yeas was a bit challenging and my service was suspended. I made arrangement with a call center agent to have my account paid up to date before en of June 2016. There was a total of R1800 outstanding. I made a payment of R900 end of May 2016 and R1000 on the 27th of June, bringing my account up to date. They phone me and told me that they see my account is up to date and said i must please go to the nearest Vodashop and fill in the reactivation papers before 28 August 2016. I went to the Woodlands Vodashop on the 27th of August and filled in all the papers and the Vodashop confirmed that they have sent the document that same day to vodacom. after approximately a week or so i received a call from the vodashop to say that my numbers have beer redistributed and that can still do the reactivation but i will get different numbers. I accepted the terms. Yesterday i phoned the vodacom customer care who put me through to the credit department. I spoke to a gentlemen by the name of Zolili Mbunge. he told me that my account has been handed over to VVM for collection. I asked why has my account been handed over when i paid what was owed by me and when i have done all that has been requested. He told me that they never received my reactivation papers. And now there is nothing they can do, i MUST pay the R14000 owed to them now.
So basically he said sorry to hear about your problem, you must pay irrespective if you have done your part r not.

How can you expect a customer to pay the outstanding money of R14 000 if i have done my part and when i have done all that you asked me to do. and the dont care attitude that was shown. Not even an attempt to assist me to resolve this matter.

So after 19 years wit Vodacom this is what you get in return... n big fat Fu%7 you.

I have a Uchoose Flexi 110. I can top my account up ONCE only with R110 a month. The maximum amount they should deduct from my account is R295 a month. Last month they deducted over R400 claiming that I have requested instant top-up twice. Today they have deducted R630. They don't even know that you cannot top your account up more than once or with the limited of R110. I have logged a enquiry with them last month and they have not even resolved this one and now this second shock today. I want the money refunded to me withing 24 hours or I will take legal action against them and will report them to the consumer board and media. My vodacom number is [protected].

I have worked as a Service Manager in call centres of a much larger nature than Vodacom, and I would grade this call centre as very very poor quality. This is not the first time I've had issues with them. The 3rd party/Managed Service running it needs serious reviewing.

So here's my experience this afternoon...

My sister who is on a 24 month contract to me is currently traveling, received a text from Vodacom stating that she has 99mb data remaining on her contract and provided her with steps to follow to top up. She took these steps but unfortunately the actions failed. She goes into a panic, as this is new to her. So I thought I'd help being the family tech support.

Rang up the call centre and was greeted by a very tired agent, who was clearly nearing the end of her shift, so zero willingness to help. First response to me was that 'you are not the account holder, so I can't talk to you'. Me: Ok, I get that, then could you clarify why you (meaning 'you' who represents Vodacom) would send steps to top up to a contract that does not allow you to top up.
Answer: 'Firstly, I didn't send anything' and again, 'I'm sorry, but I cannot provide information on the account, as you are not the account holder.' Hmmm, I think we may be on completely different levels here, but let's move on with my experience.

Me: Can you please try a bit harder and at least contact her and tell her what to do. I lose my mind because she just goes on repeating the same thing over and over. I know what agents are trained to say, but is it necessary to just keep on repeating and repeating? I had to shout at her because she was talking over me and not listening.
Her Answer: 'Ok, I'll try, just don't hang up while I get the information from your sister'

Now think about this, we have a traveling customer here who has been with Vodacom for maybe 10years or longer, never moved to another provider once, average spend is much higher than my R1000 per month and simply needs to top up data. The questions that this agent has asked to verify her identity when she calls her are absolutely ridiculous. What date does your direct debit come off? and what is your Vodacom account number? Seriously! everybody would fail those questions. What happened to Your mother's maiden name or your ID number or Address/Date of Birth? Even if I was at home I would need to search through files or log in to my online banking and Vodacom accounts to retrieve such information. People can barely remember their mobile phone numbers nowadays, who memorises trivial account numbers?

So, of course I waited patiently, and she came back saying 'Sorry your sister could not answer my security questions, so I cannot help'. Me: Ok hang on, please don't hang up, let me call her to see how I can help. Well she conveniently 'drops' the call, and no call back whatsoever...Not sure whether I'm more annoyed about the 'I don't care' attitude or the lack of experience here, but I know what I would be doing if I was her Team Leader.

We would refer to that as 'call avoidance' in a professional environment. This agent would be receiving a written warning and sent back into training immediately. All calls are recorded remember, so hopefully there is a Compliance team reviewing all the complaints posted.

So what do we do with our 6 fairly large personal contracts in the immediate family for many years plus a pool of very large business contracts, all of which I have decision making power over? I have avoided using capital letters as per guidelines, but the way I feel right now, this whole complaint should all be in Bold Caps. If I was only spending R100 a month, I would just keep quiet and let this go. Lowercase words cannot express how I am truly disappointed with the Vodacom call centre experience.

My contract has expired with Vodacom and I stopped the debit order only to find out that I have to give Vodacom notice after two years if I want to cancel. So my account was in arrears and thy blocked the number. I paid the full amount a month ago and ever since been battling to get my account activated again. This means I will have to pay again this month for service I did not receive. I have phoned them again today after getting cut off twice and yet no luck. I now have requested to cancel my contract but this now also seems to be a problem as I have to fax proof of payment which I did now many times. Customer care puts me through to Legal department and Legal department puts me back to Customer Care. WTF!

Cell phone number [protected] 24 month contract ended on 31 July 2016. At end of May 2016 Vodacom call center put me in contact with the cancelations department to inform them that I am not going to renew the contract at the en of July 2016 and it must go over to a prepaid number from August 2016. Normal debit orders for the account went of from my banking account every month and in the beginning of August they sent me a bill charging me Premature cancelation fee. I contacted Vodacom 082111
number immediately but no one could assist me to sort it out and was sent from department to department with no successes. I even went Twice to Vodacom in secunda mall and the same happened with the person assisting me at the Vodacom shop. A call was log but no attention was given to the call and a second call was log number 1-[protected]. When I went to Vodacom in vanderbijlpark they showed me on the system they going to refund me. I Phoned again but again no one ad call center can assist me when the refund will happens and again sending me from department to department. When a insist to talk today to the cancelations department manager they just ended the call. I am fed-up with Vodacom and there none existence to assist with there mistakes. I have contracts with Vodacom for more than ten years now and this is the service u get for your loyalty towards them. They acknowledge they have made a mistake but that's where it ends. There is no existence of any feedback from Vodacom. If u don't contact them they will never contact u although they are the guilty party. Please can some one sort this out so I can move to another service provider?

On 19 August 2016 a lady phoned me, explaining that I have a data contrant on my no [protected] that is R249 per month and that they now have a promotion. This R249 contract will be replaced with a R199 per month 5 gig data. And as a gift I can choose between a rooter or a vodafone tablet. I chose the tablet. The tablet and a sim card was delivered to me a few days later. I did not open the simcard. Over the weekend my data was finished on my no and I went to a vodacom store. They informed me that the 5 gig date is on a new contract and was not a replacement on my no. The lady who phoned me did say that our conversation is recorded. I asked her a few times if she is sure that that 5 gig is on my no that I use everyday and she said yes. Well she lied, she sold me a new contract. And that is not what I want, I cant afford another contract. The way she explained it to me I am supposed to save money not pay extra. I have some info about her. Dealer name: rewardsco contac..., sales agent: muthend, created by: ayubn. I am very upset about this. I dont want this contract. And there was also a R402 extra billed on my accout at end August.
Lanese - [protected]

Phone number [protected]
Account number I3108993-1
Invoice number H6-WBZ5
issue reference number 1-[protected]

issue - I am on a Top up 5gig data contract (R227 per month excluding VAT) yet I got an invoice of "data usage" of R7011!
I have tried complaining and Vodacom LIED to me saying they wouldn't deduct the amount from my bank account until the investigation is complete and I am proved to be guilty. they went ahead and deducted the crazy amount (total of R8252.60 including VAT) on my bank account even though we agreed they wouldn't

12/09/2016 - logged issue through customer service (082111) and received reference number 1-[protected]. was told incorrect billing would get investigated and I would get resolved within 14 days.

26/09/2016 4:20pm - called customer service again (Itumeleng) & was notified that it takes 14 business days & not 14 days as I was previously told to resolve my issue. I was forwarded to the accounts department who were to only charge me my regular subscription amount (R227.19) and remove the R7011.93 charge until investigation complete. Accounts department told me that they will remove charge & then rudely ended my call.

27/09/2016 - Vodacom debited my bank account 8252.60

I did an upgrade telephonicaly with Vodacom on 9/9/2016. At first I got told that the phone I wanted I did not qualify for. Then I went with my 2nd option then I got told the black phone is on back order I should go for a white phone...which I did. I then got told that there was a system problem and the manager is in JHB and I needed to wait...what for I don't know. 2 weeks later I got a call to say I can expect my phone the Monday 19/9/2016. The phone never arrived. On the Thursday (22/9/2016) I phoned to follow up on the order. I got told that there is a back order on the white & black phone, the lady said she will send the consultant who did the upgrade for me to give me a call. Friday 23/9/2016 I phoned again as I did not get a call back. To get told that they have received stock I can expect the phone this week. Monday 26/9/2016 I got a phone from the consultant Shannon who advised me that no stock has arrived and there is a back order...obviously communication is not that great. needless to say i still have not received a phone. Today 27/9/2016 Shannon phones me to say that the cancellation on the order has been put through but can take 7-14 working days! This is unacceptable and from a big corporate company like this you will expect more? Vodacom ref no [protected].
I would like the order cancelled and I want Vodacom to advise me which other phone for the contract which I increased I qualify for and do an upgrade on that ASAP? Does it take 18 days to do an upgrade according to Vodacoms Service Chart?

To whom it may concern,

I am writing to you today about terrible customer service I have received not once, but TWICE at this store.

In May 2016, I had gone to the store as I was due for an upgrade in June. A young indian gentleman had assisted me. I was querying on the iPhone 5S which was still being advertised for R199 a month. This gentleman had then told me that special is no longer running. I had questioned why was it still being advertised? He had explained to me that these phones were being DISCONTINUED. I asked him to phone another Vodacom branch in Durban to find out for me if they had stock of that phone. Only to point blank get told NO. Yet, the very next day I contacted VODACOM PAVILLION myself, where I was helped in a very professional manner and this store did in fact have this particular iPhone in stock. I was able to reserve the phone for myself until i collected it in that week. Something that could of been done for me, AS THE CUSTOMER.

This Saturday, I walked into Vodacom Watercrest. Firstly I waited more than 10 minutes to be helped, understandably so the store was rather busy BUT the lady that arrived AFTER me was seen to before me. Secondly, I had told the gentleman I need to pay my Vodacom account as I usually pay at Standard Bank but due to the public holiday, Standard Bank was closed. I was advised to do it via EFT because I was unable to do this at the store. Please explain why it is possible to pay your account at ANY other Vodacom store but not at the Watercrest mall branch?

Please note that I have been a customer of Vodacom for nearly 4 years and I have always been extremely satisfied with the service, I just don't quite understand why this store in particular is absolutely pathetic and NOT AT ALL HELPFUL!

I would much rather use my petrol to drive to the Pavilion branch before I come to your store again.

I am very disappointed in the customer service at this store. I really suggest you send your staff for training on how to provide customer service or send them to another branch to actually see how it is done!

I sincerely hope no other Vodacom customer has had the same experiences I have had.