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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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1:44 am EST
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Vodacom service accounts, call centre

Vodacom Incompetent and unwilling to assist with basic requests

I took out a new contract for work when I started at a new company in October, the company requested that I gave them an Invoice for all the cost and submit with my monthly claims. Vodacom decided that they would combine the invoice with my wife's number. From October I have been asking them to split the bill so that I can claim the money back from my company and every week its a different story, their main excuse is " its the system that generates the invoice and it cant be changed" How is this possible ?

I spent over 10 hours on the phone in the last 3 months and every time they say it will be corrected with the new invoice and every time its the same ****. The best is when the staff cant assist me they put me on hold for more than 45 min waiting for me to put the phone down. ( and Yes I have screen shots of this) I spoke to 3 managers over the December break to resolve this and not one of them followed through to resolve this, All of them promised to get back to me and try and resolved this, Not one phoned me back or had the decency to escalade it .

After every call (+- 10 calls) I rated the service I got back from Vodacom and not once did anybody from that department phone me back and asked why I rated everything on 0.

It just shows you the level of the competency of the staff that is looking after the once great brand called Vodacom.

I have been a loyal customer since 2002 and this will be my last contract. As soon as the contract is finished Ill go over to Telkom Mobile or CellC. Vodacom does not care about the small fish called customers seeing that they believe they have the monopoly in SA.

To all new contract seekers ... avoid Vodacom ... service is not up to standard, and staff is terrible and incompetent

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11:59 pm EST

Vodacom sim swop

Good Day.

On Wednesday the 11th of January I went to Vodacom Shop in Moorivier mall to do a sim swop as my phone was stolen the previous day.
A guy helped me there, and said it will take 4 to 6 hours. At 8o clock I checked and saw my phone was still not working. So this morning I called Vodacom on 100, and then the lady said the new sim wasn’t registered, I need to go back to the Vodacom shop.
So 9 o’clock I went back, then the guy told me there is an error with the process and he will send an email to their it support.
Revering back to me, it will take another 2-3 days for a reply.
I asked if there is anything they can do to speed up the process as its unbelievable why it needs to take 4 days only for a sim swop.
He insured me, it’s out of his hands, and I need to wait.
Please assist me ASAP, as this is crazy to think I need to wait another 3 days.
My number is [protected]
A.S Van Loggenberg.

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11:12 pm EST

Vodacom contract being cancelled

On 23rd November 2016 Vodacom had cancelled my contract.
I did not request for my contract to be cancelled.

since last year up to date iv contacted Vodacom numerous times to reactivate my contract, but no luck.

Now i am being told my contract in in areas due to cancellation fees !

this is so damn frustrating, I am extremely disappointed in this pathetic service.

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9:17 pm EST

Vodacom new sim card not activated after one week

On the 5th of January my father and I opened another contract under his Vodacom account for myself (Vodacom Bayside Table View). All paperwork settled and signed the sim card was supposed to be activated within 48 hours... Four days later the sim was not activated and we returned to the store to find out what was the problem. We phoned multiple customer care numbers with no success in receiving ANY help whatsoever. At the store nobody could solve the problem. Again EMPTY promises and INCOMPETANCE. We returned to the store another two times. The sim was still not activated. Now, after SEVEN DAYS and FIVE TRIPS to the store, the sim is still not activated.

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Update by Meije Vivier
Jan 11, 2017 9:19 pm EST

* NEW sim

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5:45 am EST
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Vodacom contract irregularities and overcharging

Good day Sir/ Madam

I toke out a data contract on the 1st of September 2016. The contract was a deal at Game stores for 10 gig daytime and 10 gig nighttime with a Vodacom smart tab for R299 per month.

However since taking out the contract I have had numerous problems with the above mentioned contract from either being over-charged and also apparently the contract on your data base seems to read as a 3 gig contract.

I have logged complaint after complaint with no resolution to this matter.

At this present moment I keep getting numerous phone calls for your agents saying I owe an amount of almost R1400.

I logged a complaint on the 4th of July to which I was told that this matter will be escalated and I would hear back within 48hrs. Till this day no one has called to help or resolve this issue.

Instead I keep getting calls to tell me I owe thousands of rands. Now my services for both my cell phone and data contract has been disconnected.

This is my last attempt at getting this resolved my next step would be to reach out to The Consumer Protector.

Please advise and resolve.

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9:50 am EST
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Vodacom no customer care whatsoever...

I called the 082111 and 0821958 numerous times on friday requesting a proof of purchase going back to March 2016 in order to sort out a warranty claim with Samsung. After speaking to no less than 8 different people not one of them were willing to help me, instead I got transferred from department to department. When I asked for a supervisor I was put on hold for 15 minutes only to be connected back to one of the departments. I posted complaints on Facebook and Twitter and even went to Vodaworld in Midrand. No one was interested in helping exept one lady from the twitter page. I sent her everything she needed by Sunday. It's now Tuesday night and I still don't have it and no one can tell when where or why not!
This is disgusting service from such a big company. I actually can't believe that their customer service is so bad. Actually non existent.
With today's technology I can't believe that that document can't be sent me literally in minutes not days...
I have been a loyal client for 16 years maybe time to change...

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9:09 am EST
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Vodacom cancel my account

My daughter went to Vodacom Mall @ Reds, Centution in October 2016 to cancel my account. The store told her it is done. I received another payment end of October and let it be. I received another bill for end of November 2016. I was in the country middle November 2016 (Im staying in Saudi Arabia), I went to Vodacom Jakaranda Centre, Pretoria and they told me the account was canceled and end November will be my last payment. Well it was not! I received a bill for December 2016 and now for January 2017! Please CANCEL my account and refund me for December 2016 and January 2017! I can't attach my invoice!

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8:23 am EST
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Vodacom account

I have been struggling with vodacom for about a week now. When I realized Vodacom hadn't debited my account i went out of my way in making a call to ask why. Only to find out Vodacom didn't issue the debit to go through. ( not my fault -Vodacom's negligence)
I am now going to get a bad rating on my credit history with vodacom this month. Because someone didn't do their job!
Once i have finally sorted this out. You Vodacom should have debited my account today [protected] as per the arranged agreement. Which to my surprise still hasn't been done. Me having to Make another call to ask why you still haven't. I am very upset with vodacom and will not stand for this level of service i am receiving. I have been a loyal customer of vodacom for many yrs. and have paid each and everymonth. This is pathetic and i want it resolved. Making it seem like its my fault meanwhile its your staff that is incapable of doing their jobs. Pffft.

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5:53 am EST

Vodacom airtime and data misuse. and advance airtime and transfer faults.

I am getting very fed up and disappointed with Vodacom. I cannot afford muchairtime but spend airtime so quickly because it gets taken for no reason. For instance. I got R110 airtime . transfered R29 and used the calls and some SMS and 30 meg data . I had R35 left and it got taken in less than a minute saying that my data bundle has run out and I have been paying R2 per MB since 7am yet it only notifies me in a minute saying I have lessthan 20megs than suddenly I have non and all my airtime gets taken. Like that happened over and over and over stating my data is almost finished than finished in less than a minute and them my airtime completely gets jacked. I constantly buy more and more data somedays it lasts a few days and some days just gets taken even when I'm not even on my phone even though background apps and updates are disabled and I leave my data off plus I only use WhatsApp and nothing else unless I have WiFi. This is nonsense . plus last might it said I had 20 megs left and 7rand airtime and them I check my phone today and I have 7mb left and R7 . in less than a min it says I have no airtime or data and I wasn't using my phone for anything ! Plus my number on my tablet which I also have on a top up data s tablet has R29 airtime and I want to transfer it to my cellphone because vodacom took all my data m airtime off and it won't let me . how do I activate this and when is vodacom going to stop taking my airtime an data when Im not on my phone and in less than a min !

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4:32 am EST

Vodacom vodacom repair incompetent

Vodacom,

This is not the first time that I experience incompetent repair from your repair centre in Polokwane.

On 28 December 2016 I gave my Sony Z5 in for repairs at Polokwane Vodacom repair centre.

Reported an fault that my touch screen of my phone is not working correctly, cant use certain buttons on the keypad and and when my phone is receiving an call I cant swipe to answer the call, also reported that my phone looses signal from time to time. On Friday 6 January 2017 I went to collect my phone had to stand in an cue for about 2 hours to collect my Sony. When I reached the front, the staff member did not even great me just took my document and carried on in her African language with another customer next to me, making jokes an being in a very unprofessional manner. Evently I get my phone she just said sign here and read what they have done to your phone, and saw they have done an firmware upgrade, but not for what I have booked the phone in for. I asked the unfriendly staff member will my phone be working correctly because i did not book it for an firmware upgrade but for other faults. Got at home as I guessed phone is doing exactly for what it was booked in for, IT IS NOT FIXED. With my previous experience I had to go back 4 times to get my phone fixed. This time I am not going back, VODACOM can come and collect my phone and also provide me with an phone while they repair my phone. And I don't want my phone back unless its been repaired. I don't have the time to stand there to book my phone in and to stand there again to collect and get treated as if they don't want to help you and to find out you have to go back because your phone is not fixed. Hope to hear from you VODACOM.

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2:19 am EST

Vodacom samsung s5 screen repair

Good day

I received horrible service with my screen repair at two different branches and my phone came back incorrectly repaired.

Last year I dropped my phone and my screen broke. I contemplated for about a month where I should send it to to get repaired as it is already past its 2year warranty contract. I wanted to send it to a cheap, local repair shop, but decided to do it properly, even if it is expensive. I decided to send it to vodacom as I have always been using your network. I booked it on 10/11/2016 at plettenberg bay, western cape.

I was very disappointed when I received my phone back though! I do not know what quality screens you use as I assumed it would be the original, proper screen. When I received it back though, it was firstly not properly fitted. The front camera had a black ring around the lens (See picture attached) and when I checked why, I saw that the entire screen is standing away from the phone and can literally be pulled away from the phone (See picture attached). I then pushed lightly on the screen to see if the ring goes away and it did, but the screen immediately cracked again! It was clear to me that you do not use quality screens for your repairs and did nit fit it correctly. My 'back' button's light also does not work. I also know that they take the protective screen off when repairing the phone but when they sent it back they just had a randomly cut film on the screen. I understand this fully, but a properly fitted film to protect my screen would be much more appreciated. I booked it on 10/11/2016 and it says on the forms that it was completed on the 21/11/2016, but nobody contacted me and I went to the workshop in george, western cape, on 06/12/2016 and received my phone.

I also received horrible service. I was under the influence that I should pay for my repair when I pick up my phone but I got send a few sms messages regarding my payment saying that the parts for the repairs will only be ordered once my payment is made. I paid it though and send proof of payment. After three weeks of waiting and hearing nothing, I went to the repair center and inquired about my phone. Where I was told that my phone is done but I need to pay before I can get it, although they said that they can't start the repair before receiving payment, which I made! I had to go to my bank and draw a statement proving that I paid tree weeks ago.

I send my phone back to jeffreys bay, eastern cape, when I saw that it is not fixed properly and requested that it should be fixed free of charge as it happened to no fault of my own, but the repair center in port elizabeth sent it back saying that I broke it again. But it was never correctly fixed.

When sending my phone back on 15/12/2016, when I noticed that it was not fixed properly, I was told that I need to pay again, which I refused as it was a repair fault. My phone got sent away but the repair center sent it back saying that I broke it again. I waited 3 weeks again until 9/01/2017 because vodacom didn't contact me to say that my phone was sent back.
I was also told that I should keep my battery and back cover with me because they get stolen at the repair center in port elizabeth, eastern cape.

I have been with vodacom since I got my first phone, I enjoy your network, and I do not want to be a difficult customer, but this is unacceptable.

I will send my phone somewhere else to be repaired properly, but I want a full refund on the repair. The phone was not repaired properly.

My phone was booked in different places as I was at university with the first booking and at home with my family with the second booking.

I hope that this can be sorted asap.

Please contact me at my email: [protected]@gmail.com or my cell: [protected]

Kind regards
Tianne-leigh pentz

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1:29 am EST
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Vodacom illegal upgrade which are still not reversed

In august 2016 I received a phone bill on which I saw that a phone which was supposed to be prepaid has been upgraded to a smart m package. I phone customer care (111) who told me to go to vodashop mooirivier mall in potchefstroom with my complaint. That I did. The manager at that time showed me the contract on which the upgrade was done. Then we discover that they upgrade the wrong number. He said that he will ask for a reversal of the contract. Month after month I went to vodashop with no positive ending.In november 2016 a new manager took over at the shop. He again asked for a reversal.
Up to now nothing has been done and I have to pay the account every month. The total of which are now a few thousand rands.
Nobody can tell me what I can do to speed up the process so that the reversal can be done. I will appreciate a lot op help at the moment from any one at vodacom with this.

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12:28 am EST

Vodacom changed my data account [protected] without notification

I J Adolph opened a data contact [protected] from Vodacom that cost me R448 per month I stipulated that it should be blocked when I reached my monthly limit this was done for the first 3 months and I have no issues with Vodacom.
Then in Nov my payment went off for R1191.26 and I started to query what was the extra charge for.
I then found out that Vodacom migrated to a new system and made my data account and open line without my consent on the same day I was told my bill was R7336.44 I was shocked.

I then received a letter from Vodacom stating that they would credit my account with R3764.00 this is daylight robbery because they want me to pay for a product I never signed a contract for why should I pay
an account that Vodacom made a huge error on if the block on my data account was not removed by Vodacom my bill would have remained at R448 per month due to their negligence I now have a remaining bill of R5460.00
Which I’m only liable to pay R448 x 3 months instalments.

I can’t believe that Vodacom calls me a valued customer and yet they trying to fraud me out of money that I’m not supposed to pay due to the fact that they fiddled with my account. I need this account to be rectified as soon as possible. The one who made my account and open line needs to take ownership of their mistakes and restore my account to the contract I signed for.

I also logged numerous queries one was answered and the other closed as resolved with no resolution at all.

1) [protected] This was the credit given a once-off gesture of goodwill, Vodacom will credit your account with the amount of R3, 764.65 (REALLY)
2) [protected] Closed without a resolution given to me
3) [protected] Closed without a resolution given to me
4) [protected] Opened again on the 09-01-2017 (most probably they will say resolved without giving me a reason for saying its resolved.)

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10:55 pm EST
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Vodacom id caller activation

I now phoned vodacom customer care twice this year in order to have my id caller activated, the last call were made last thursday with the promise that it will take up to 24 hours to activate.

To date hereof still no id caller. How many calls does it take to rectify this. Never when taking out any of my contracts with vodacom was I even asked if I am interested in the id caller.

This is so frustrating and not acceptable.

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10:04 pm EST

Vodacom unauthorised debit orders

I phoned 08/11/2016 do do a premature cancellation quote, i received the quote already 08/11/2016 and made payment same day. on the call i made i requested that no futher debit order should be debited and the call centre employee confirmed that the amount on the quote is the final amount.

12/11/2016 i received yet anoted invoice and end of November Vodacom debited the amount. i have confirmed that it is unauthorised and sent the debit order back same with December.

i have 2 issues! every time Vodacom debits it is R100 more and it costs me R145on bank charges every time. i have requested Vodacom to listed to the recoriding of my cancellation and you will hear that they confirmed no further debit order. this is not treating customers fairly! i have done my part and now Vodacom is not keeping their end of the deal.

please see that this is sorted asap.

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8:54 pm EST
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Vodacom upgrade

I am just wondering if you give false advertising all the time. I upgraded to the Sony Experia X Compact 4G where your advertisement states you get 12 movies while stock last... Fine no stock left I accept... But in store you advertise on big boxes...and online guaranteed gift this summer (as far as I know it is still summer) when getting upgrade to this contract that you get a water bottle with speaker... Yet still only while stock last... The previous time I upgraded it was the same thing and now again. There is just never stock on all this so called stuff you get with your upgrade... So I am wondering if this isn't just fake advertising to trick us into taking certain upgrades where you then just use the excuse "no stock left"... The first time I accepted it but now I am thinking this is a scam... Not happy with Vodacom at all. They do not keep their end of advertisements...

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8:52 pm EST
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Vodacom unauthorized contract migration

To whom it may concern,

I have two lines with Vodacom namely :

[protected]
[protected]

In December 2016 we requested that both handsets be upgraded with no change to contract packages. We were telephonically advised that the call centre agent had mistakenly migrated the contract on [protected]. The new handset was delivered but not activated as we were advised it would be collected. I am now paying for two Red advantage packages instead of one Red advantage and a Top Up contract.

Several phone calls to no avail have left me in despair and I thus advise that this matter be tended within a week or I will have to contact the ombudsman.

Your urgent response would be appreciated

Johann Du Toit
[protected]

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Dalene Gush
Dalene Gush
, ZA
Jan 09, 2017 11:02 pm EST
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Have the same problem with my mother, who by the way is (79 yrs old). She took out another contract with Vodacom last year, namely a tablet which they had on special. Somehow Vodacom got so mixed up with her existing top up number and the tablet's number that she now receives data on her old cellphone (which cannot log into the internet) and top up on the tablet (which she only uses to play games with). After spending almost a whole day on the phone with the uncapable personnel of Vodacom, jumping from person to person, I was assured that this was now sorted out. Well almost 5 months down the line the same problem still persist.
Vodacom is by far one of the most unprofessional service providers I ever came accross and a person does not know the lenghts you most go to to have any mistakes they make rectified in a proper human way.

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3:47 am EST

Vodacom weekly subscriptions I didn't apply for

I have been a customer of Vodacom for a good few years now and always admired the service I received. Recently I played the play everyday promotion and won one free song download. when I clicked on the link to download the song, I got an sms to say thank you for subscribing to a weekly 3 pack of songs at R9.99. I have call the call centre and they advised me to send an sms to 31050 saying "STOP ALL" and the subscription would be cancelled. it has been two weeks now and I am still being debited for this R9.99 a week. I need this canclled and my money refunded to me as I did not agree to any of this.

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2:26 am EST
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Vodacom airtime disappearing

I have been with Vodacom since 2005. However last year 2016, my airtime is in my phone and within hours its gone as well as my remainder data, even when my cellular data is turned off. Subsequently I am having to spend even more money on cellphone for airtime, over and above my contract price. I find this inexcusable and I am terribly unhappy with the situation, and I refuse to pay more money each month. The monthly amount is disappearing within days of receiving it. In addition, I went into Vodacom to sort the issue out and I was told that it would be and I am still sitting with the issue. While I was there it also came to my attention that I have been receiving bills for my contract that is much more than I am meant to be paying!? This is not fair on me as a consumer and I believe customer services should be one of your main priorities.

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2:22 am EST
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Vodacom vodacom service and accounts

Good day

On the 16/09/2016 Vodacom phoned me to say that my contract fee (airtime) will go from R250 to R190 and I will be receiving a free tablet for being with them since 2007 with no additional cost or no new contract. ( i do have the call recorded for further use)

so I received the fee tablet.

October 2016 I realised I am paying an R250 extra and phoned Vodacom to find out what is going on on my account.

They said they will have a look at it. (well nothing happened neither did anyone come back to me)

another premium went off (so by this time Vodacom owes me +-R500)
so I phoned again - I have to speak to different people telling the same story over and over / or the phone call gets cut off while they put me on hold (and they won't even phone back - they do have my details)

every time they say they can see I have phoned before and the issue have been closed (without resolving)

so November I phoned again as my account was in arrears (and another R250 went off my account) and got an sms. (explaining to a few different people over and over again) still no help

I went on holiday December and my phone was suspended on the 21st of December 2016. So I phoned and they said they will have a look - after a few attempts calls got cut off and still no help.

I went to Vodacom shop in Knysna and they help and phone where customer care said my phone will be back on between 4-7hours as they can see there is a sim never been used (as i did not take out a new contract)

after 12hours of waiting and phone still off i phoned again - then they said to me that i have been a cash payer and need to make a payment. I explained that i have been on debit order for 9years - they can't see that and don't have my banking details and can give them and they will sort the debit order - Why must i give out my banking details over the phone ...after being on debit order for 9years?

when i try phoning lines are busy i must phone back later or use self-help

this is sooooo ridiculous as my phone is still suspended i can't seem to get help with customer care

so will vodacom actually pay back the money they owe me or deduct the amount of what i am due and what will happen to the data and airtime i have lost so far and will after paying?

my problem number is [protected]
Bernadine Perucatti

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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