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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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M
1:17 am EDT
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Vodacom no feedback on query - can't use tablet [protected], customer care and repairs - midrand

Autopage offered tablet telephonically. (tablet [protected]) autopage never took money via debit order as requested & did not add contract to my cell phone contract [protected]. was added to a old problem contract I was paying off every month & blocked the sim -suspected fraud- [protected]- 2years over- cancelled contract. now I can't use my tablet (2015 contract) because autopage made a mistake. I paid [protected] via eft in full. autopage has closed down and now one can help me. [protected]- autopage want full contract money but contract is not even a year old. went to vodacom costomer care midrand 16/04/2016. was told that I will recieve feedback on monday (spoke to Rea) no feedback recieved. been trying to phone. no luck and no help recieved. Login (switchboard) said he will get some one to phone me back. no feedback and doppe's call when I phone. Jennifer Lito also said she will get Rea's manager to phone me. still no feedback received. Kind regards Monica Nothnagel.

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10:53 am EDT

Vodacom 3g data card fraud and rip-off

Call Ref Num [protected] ... I have a 3GData Card with Vodacom - 2Gig on a 24month contract. According to my contract (and confirmed by the consultant on the call), there is a R300 Cap on my account after the 2gig data limit has been reached. This is to protect myself as well as Vodacom and should you choose to extend, the option is there to take additional data bundles, if you so wish.

As I hardly ever use this card...for months my statement from Vodacom was the rental amount of R117. You can imagine my surprise when I opened my Statement for April to find I owe R11 796.28 and this on a card that I never use (Have uncapped ADSL at home).

When I spoke to Lindiwe, she advised that sometimes they 'Vodacom' don't apply the lock... seriously? How is this my fault and how do they expect me to cover R11 796.28 for data that I didn't even use?!

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1:55 pm EDT
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Vodacom upgrade and sim swap on data stick and phone

I did and upgrade and sim swap with vodacom, it has been a month and I have no network so i cannot use my phone or data. I've lost a whole months airtime and data and I am sitting with a phone and data stick that I cannot use. Every time I phone Vodacom or go to my Vodacom branch they have another excuse and the promise to contact me the same day and fix my problem, but they never do. They in actual fact have not logged a single complaint on their system or done a single thing to sort out my problem. they refuse to cancel my contract and want cancellation fees but the devices they gave me have not worked since day one. Their service is absolutely awful!

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3:05 am EDT

Vodacom untruthful and misleading advertisement scam

21.04.16 I took out a new contract from vodacom. Only after I already baught it the sales agent at robertson branch told me that the scullcandy headset that is part of the deal is no longer in the deal.
That's exactly why I took this deal, was for the scullcandy headset that was part of the deal!
The add on their catalog says that you get the headset with buying this specific new contract. A huge poster in the shop says you get the sc headset with. Now I baught this contract, and even on my receipt says the sc headset is with! Now after the purchase im told no sorry they dont give it anymore!
This is misleading and untruthful advertisement! I feel scammed!
I want the scullcandy headset, I payed for it!

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12:53 pm EDT

Vodacom faulty iphone 6s delivered after upgrade - service request s3-gs58l

I upgrade on the 18th of April 2016 (online) and received my new phone on the 19th and since then the phone has had a problem downloading apps. I called the customers service who tried to troubleshoot and were unsuccessful and I eventually went to a vodashop in Sandton City and was sent from pillar to post and eventually they called it an OBF (out of box fault) and told me since it was done online they couldn't help me. I eventually phoned the upgrades department and they logged it and told me it would be collected and swopped and this morning I called to follow up and they told me someone would call to investigate and it is not yet 48hours. Now why am I sitting with a faulty phone this long and why am I paying so much and yet I have no phone at all? No one has called me since and I urgently need a new phone it is not my problem that they gave me a faulty phone. I have been with them for 10 years plus and this is unacceptable.

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7:13 pm EDT
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Vodacom porting of my cell number

Good day,
On thursday 14/04/2016 I decided to change my service provider to mtn. I contacted them and they informed me that I could port my cell number (It is important to me to keep the same number) and they would request porting from vodacom all well, I received my new sim card on the 19/04/2016 and was instructed not to put it in my phone until vodacom had contacted me.
Today 21/04/2016 I received an sms from vodacom with this message... Vodacom received a request to port [protected]-note that you'll loose airtime/bundles. Reply 1 to confirm within 40 minutes (Time message received 3:52 at exactly 4:02 I replied. At 4:16 I then received another sms you have not confirmed your port out request... Thinking that it was because I had no airtime I reloaded r5.00 and sent another confirmation immediately
I then got another sms stating you have not confirmed your port request vodacom has rejected the port... What?
So I phoned [protected] informing them of my problem. I was told that there was nothing they could do as the 40min confirmation time had now expired.
I am a 67year old widow living alone, that has just come out of hospital 2 weeks ago after undergoing a knee replacement I am only mobile on crutches. I cannot believe that I will be required to wait another 48/72 hrs for the porting to take place... Then another 24/48 hours to connect to my new service provider? Where is customer service, what happens if I fall, who can I call? Vodacom you stink all you want is the business

Teresa grobler

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9:31 am EDT
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Vodacom scamming customer

All was good until i had to speak to their useless

I changed bank accounts and changed all my debit orders but the person at hr at my work didnt changed it on the system witch lead to my pay going to the wrong account so i called vodacom to stop the debit order and that i will go pay it cash at a counter so i dont have to pay fines

I talked to someone at the call centre and told them the story and they said its done and the debit order will go off next month

A few hours later i got a sms phone about my new bank account from fnb of a vodacom debit order

A few minutes later it bounced and i was minus in my new bank account was in the minus so i went to vodacom to pay them in cash where they told me i had to pay a fine for my fault i explained it to them and they still told me to pay the fine this happened 3 times

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2:11 am EDT
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Vodacom I am complaining about vodacom! urgent!

Good morning,

I bought a samsung galaxy note 4 may 2015. Since January i have a problem with the screen, On my garantee vodacom replace the screen, It came back the screen was loose and the pen was not detected. I send it back through Wolmaransstad Vodashop again.

It came back from potch again. the screen was still loose and still asking for the pen, I phone Vodashop Potch talking to Juanita. She said any problems again I must send i t back again.

Since this morning my screen is total black. the phone is on.

I insisted on a new phone. Vodacom Wolmaransstad advice to put in complain.

What must i do now.
Everytime 2 months without a phone

Leone Jacobs

vodacom nr: [protected]
Imei nr: 354201/06/160584/2

contact nr: [protected]
email: [protected]@gmail.com

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1:25 am EDT
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Vodacom platinum customer services

I renewed my contract on 12 Feb 2016. The iPhone 6S was delivered with old software and whilst trying to update this on the day of receiving the phone it fell and had a slight crack. The phone was collected the next morning for repairs. I am yet to receive the phone more than 2 months later. Vodacom platinum call centre has been beyond incompetent with staff (Gavin Fouche, Siphiwe Ngwenya, Patrick (surname?) from back office all not being able to assist or give me details of any supervisors that I could talk to. Nor were they willing to give me contact details (emails or numbers) for higher management. In this age of information sharing and as this is a customer service line, it is unacceptable behaviour of a "premium" mobile operator. I see on hello peter that Vodacom has not even responded to most complaints by customers so is this falling on deaf ears? Action should be taken.

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12:35 pm EDT

Vodacom poor service from manager /consultant

I upgraded my contract in the 25th month on the 7th of January 2016, whilst paying R179 a month for a Blackberry which included R60 BIS for data . From 15th December 2015 until 7th January, I was suddenly charged an amount of R911 for data usage while all other conditions of my contract remained the same. I received no notification prior to this. Upgrade was done to a FIXED package of R329 yet my bill exceeds R329. I have been to the Fourways branch on FOUR occasions since mid February to rectify the matter, speaking to a consultant Sifiso who assisted with my upgrade and thereafter forwarded the query to his managers, Ewert and Abel Matsoso whom I also saw on 1 April seeking help to rectify this error. I was promised a call and follow up from him, to date have had no response.

This is really pathetic service. Would like an urgent response to clarifying this charge on my account.

Thank You
Sadhna Gajathar (ID0 [protected]
Cell [protected]
Invoice date 03:02:2016
Invoice number:B985206204

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11:21 am EDT
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Vodacom ipad2

Lost my ipad
Called vodacom on 15/4/16 to ask for blacklist form to be emailed to me
Had to cal 4 times as no email cam through
Eventually one email came through
Filled in form and was told to send to vbs.[protected]@ vodacom .co.za
:received an email with this re no EC-04WJ-3V1845
The email stated that I would be contacted with in 24 hours
At 5pm today I called to enquire what had happened
I was told by the lady I spoke to that vbs.[protected]@ vodacom .co.za was incorrect email
It should be sent to" [protected]@vodacom.co.za'
how is it possible that 4 other agents gave the wrong email address
When my contract is up in June I am moving from Vodacom

Les Davis
[protected]

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7:55 am EDT
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Vodacom refusing to fix a phone thats under warranty

On 2016-02-20 I went to the Vodacom store in West gate mall to take a phone contract and I took 2 contact phones.
It is an Apple 5s and the monthly bill was R199.00 each phone. A week later the screen of the phone turned blue, what it would do is show the Apple icon then turn blue. I called the Vodacom customer care and they advised that I should return the phone with all its accessories to the store.
On 15 March I went to the store, after the phone was assessed I was informs that the phone has a software problem, They did try to fix it and they couldn't. They then booked my phone in because the phone has 1 year warranty and I should have received my phone after 21 days.
I have been receiving SMS's from the Vodacom repairs centre in Cresta informing me that they have received it and its booked there(Job number [protected]).About two weeks later they sent another one informing me that it's been taken to a higher level repairs at the centre.
[protected] I receive an SMS informing me that they will not be fixing my phone. I called the repair centre and I was told that the phone has a physical damage. I talked to someone there telling them telling them that the phone was booked in for a software not any physical repairs. He then told me to call the store, I spoke to a lady by the name Patricia but I was told that there's nothing they can do and I should take the phone to I-fix which is going to be at my expense..
I tried to get clarity as to what the warranty covers and it was not explained. They are still debiting my account for the phone, which I don't have with me. I have received sums that they have my phone back in the store. Called them again and this time I get to be told my phone was booked for battery failure and power point not charging. They even suggest I contact I phone myself because my phone is under warranty at my cost. Please fix my phone of provide me with a new phone. This contract will be for 2 years.

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Due
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Apr 20, 2016 2:28 pm EDT
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Bad cervices. On the [protected]:05 I handed my TCT smart T mobile in for repairs to the screen. On the Vodacom repairs Menlyn Job receipt. Job Number [protected]-[protected] it was written "client want quote". SMS was sent that the Job has been sent 27 mar at 10:30 am. Job was received 30 Mar 8.10 am. last message was 6 April 10.50 am. No further sms. On may the 18th I went to the store at Menlyn and asked for assistance on the cost to repair. Kabelo helped and she told me that the repair center should have sms me, the cost to repair. Which did not happen. I paid R100 to continue the repair. On 19 April I received sms the estimate was declined and the device will be sent back . The [protected] number do not work witch i phoned.
The 20th I received sms the job is currently in the quality assessment process.I phoned the 0821944 number just to find the phone was sent back due to no communication from the menlyn branch to carry on with the repairs. It is not my fault that Vodacom did not send any information to me and I am the client. Vodacom is at fault and I am still without the device.

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K
11:18 pm EDT

Vodacom upgrades department/pathetic service

On the 04/04/16. I contacted the Upgrades Department to upgrade my contract. I was told that my account was moved to a 3D customer portfolio"an internal upgraded system for Vodacom staff". I was pushed on to another
department and after 20min was assisted by a women who seemed to rush me off the call. I was told that the delivery of the device will take place within the next 4 days at the latest.

After 13 Days, 38 phone calls, 29 emails and 3 visits to the Vodacom Outlets i still have not received my device. Apparently the user was not too clued up on the new system and now my portfolio is locked and only an IT technician can resolve this. By WHEN?, I was not told. And to top it off my number has been barred from calling the contact center as apparently i have called too many times. So basically my 13 years as a contracted clients is of no value to this service provider. All i am told each time i send a mail to them is :" WE ARE WORKING ON IT " It was imperative that i received that "Tablet upgrade" by the 14 of April as I require this for college but as evident i have not received it. So taking this route of highlighting my problem is the only way to get a resolution it seems.

" Unbelievable Service" and to think " Customer Service is what drives this Industry"

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7:52 am EDT
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Vodacom unethical behaviour

On the 17th of March I've added a new contract to my account. I am paying via EFT and my account status is immaculate for years now. Without any notice, the additional charges were loaded to my account for the same month.
At no point was I notified of the value of the amount or the date payable. Therefore I paid my account exactly as per my statement like every previous month.
Upon calling in for minute balances on my account, I was notified that no information could be given to me as my account is in arrears. Only then did I find out what the amount owing is and that is WAS payable on the 31st of March. Vodacom did not, and refused to, change the status on my account and it remains on "collection status". The collection department advised me that there is nothing they can do about it.
Although it was agreed that this amount will be paid at month end, the status remains the same and can apparently not be changed, which means no additional service and not being able to add caller identity on my new contract. It also reflect bad on my profile which is the most important of all issues I am experiencing.
This contract was taken out because of 'n cell phone theft. The new cell phone kept on freezing and I took it back on the 7th day in order to make use of the replacement policy in the contract that I can exchange if brought back withing 7 days.
So here's the second problem and complaint : They could not exchange it right away, but needs to send it to the technical department to verify if it is a software problem. And no loan phone is available! So then I was without a phone again! For 5 working days. Then I received the same phone back, after software upgrade was apparently done.
No new phone and a possibility that I could have the same problem again.
Now the third problem and complaint : Every time I had to use a new phone, my bank application needs to be loaded and activated at a Capitec branch. The phone is a necessity to access online banking. Therefore I also phoned in to Vodacom, asking if it is going to be a problem if I pay the account on the 1st of April, as I need to activate again at Capitec after receiving my phone back. Customer services assured me that I have until the 3rd with no issues, so I did not try to make arrangements with a friend or family member to pay on my behalf in order to pay in time. I've paid on the 2nd of April. On the 5th I received an sms to advise me that my account is in arrears. Customer services advised me that it is a negative rating on my account. They put me through to Accounts department (I found out later it is called "Collections department"). After a very long discussion, trying to convince them to assist me in my credit rating problem, they said they spoke to legal department and there will be no "late payer" status on my account for this month. I just hope it is true as apparently I can not speak to legal department and also no formal communication can be done as confirmation of this. Could you assist in these 3 problems? I am not even going to address the fact that I did not receive a new device as it is the least of my problems at this stage - (although my phone froze again).
In short, to summarise:
1. Loading additional charges on my account without advance and timeous notification
2. The loan phone not being available when device is returned within 7 days is unacceptable.
3. The credit rating on my account for the month because of payment of my account on the 2nd as per advice from Vodacom Customer services.I want to state again that my credit rating on my account was perfect until this month. I always pay on time. Thank you for your time.

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2:35 am EDT

Vodacom exorbitant data charges

Family holiday in Mauritius (22nd-29th March 2016) turned sour where upon our return back to SA, we had an sms from Vodacom to say there appears to be above normal charges to our phone bill. The phone in question is an iPhone 4 and from the time of landing to take off, it was on the Wi-Fi only button in settings menu. Hotel had free Wi-Fi throughout. When we got back and received notification from Vodacom, we went into the nearest store to investigate, and were shown the itemised billing. For the first 3 days of the trip the data charges were average - between R80 per day to R327.13. On the 3rd day (25/03/2016) at 03:31:24 in the morning (SA time, Mauritius is two hours ahead) my phone suddenly spiked in costs to the value of R34, 323.11 ! Vodacom has not shown me what the data was and at that time in the morning we were fast asleep! They keep telling us it is 'under investigation with no further details but the likelihood is we will have to pay'. Why did Vodacom not deactivate the phone or send notice that they were deactivating the phone when they saw the sudden increase in data costs? If the phone was NOT IN USE at that time that the spike started, how can we be charged for using data that wasn't in fact being used? This all sounds highly suspicious and I am getting nowhere fast with Vodacom.

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1:11 am EDT
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Vodacom incorrect debit on february account

I have lodged an enquiry with Vodacom Reference: 001CCaBFVEYH19TF on 01/04/2016, after my bank account was debited with the February account on 31/03/2016. On 02/04/2016 a customer care consultant e mailed me a guide to Vodacom's billing, which FAILED to address my query as I enquired about an upgraded price packet which I purchased with effect from 01/03/2016 but which was billed along with my usual billing costs for February. Vodacom's customer care are apparently reading my subsequent e mails [according to "read receipts" from my server] but to date nobody has even deigned to call me, let alone respond via e mail. I am not prepared to phone them again, to hold the line for 20 minutes of my precious time, only to be met with a consultant who advises me that they will "look into it" and revert to me via e mail [I took this road on 31/03/2016]. Shame on you Vodacom. How difficult would it be to explain to me why you billed the new price packet as from 01/03/2016 in February?

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5:15 am EDT
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Vodacom extremely frustrated with the service

Good day

I am fed up and extremely frustrated with the service we have been receiving (or rather the lack thereof) from Vodacom. My husband, D.J. Eloff, has settled his account with Vodacom in November 2015, but his status at Trans Union has not been updated up until today...6 months ago. This was requested in November in order for us to get our finances in order. He has been trying to get hold of them for more than a month now, but to no avail. He even posted a complaint on HelloPeter, hoping this would shake them up. We tried to purchase a vehicle last month, but could not do so because of Vodacom who has not updated his status at Trans Union yet.
After numerous calls, hang up's, "hold on's", etc. I have decided to send mails to anyone who might be able to assist. I sincerely hope to get this from you. My husband can be contacted on [protected] or jacquesd.[protected]@gmail.com.

Regards,
Janine Eloff

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12:23 am EDT
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Vodacom vodacom upgrade

80 Days and still counting for a cellphone upgrade order!.
My business placed an order for an upgrade on one of its cell phones on 19th January, based on a sales call from a Vodacom agent. The order was for a Samsung A5 phone with glass protector on the uChoose smart S which would cost R229 pm for 24 months. The delivery never took place. Upon enquiry it was informed that the phone is out of stock and will be delivered as soon as stock arrives. These excuses carried on for weeks. The dealer ID is XLKMI. I was contacted by Amanda few days ago that Vodacom will supply the phone under the new contract packages of R419pm with a waiver of two months subscription fee. That is asking me to pay R 9218 instead of the original R 5496 an increase of 168% and 77 days of delay. What an arrogant and inconsiderate response!. No delivery for 77 days and asking me to pay 168% more for a fault of the dealer!. Most frustrating aspect is A. the non-existent customer support system; B. Vodacom pretends to be a single brand but there are numerous small private franchises(!) . The customer has no idea whom you are dealing with and what his responsibilities are; C. Lack of clarity & responsibility

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3:53 am EDT
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Vodacom there is no service

Pathetic experience with Vodacom.
On the 14th March my phone was stolen. The 15th March I went to Vodaworld to get an add on to my current contract. Which should have been quick and easy. I got the approval and was told 24-48 hours the sim will be activated and the amount debited off my account. I had to go to Vodaworld everyday after the 48 hours to get feedback, the sales consultant did not even bother to confirm what was happening with my account. His response was "I have 7 days to activate your account". Surprisingly after 7 days, this was still not done and yet again I, myself, had to go back to Vodacom to find out what has happened. The documents were not submitted correctly and another sales person had to help me and resubmit it. I requested that the sim they had given, which is supposed to be lte activate, you know a lte phone needs an lte sim. My prepaid number was done within an hour ironically without any hassles. My contract sim is still not lte enabled sadly. You would think that a contract with a client would actually give them a service that they are paying for but I guess it pays to stay as prepaid, you get a better service. My debit order is supposed to come off on the 1st, which half of the debit for the original contract did. The remainder did not. So I waited to see if it would go off on another day because dates specified by Vodacom from start has been wrong anyway. The last debit order went off my account and I knew that there was a problem. In the afternoon after office hours I received a sms saying, "Vodacom :) Life is hectic, so avoid phone calls and SMS "PTP" to 31050 if a full payment of ### will be paid to your vodacom account within the next 5 days". As we all know at exactly 17:00 accounts department have already left. Even if the person who has been holding for 10 mins prior to 17:00 hearing "we are experiencing a surplus of calls" (seems something the government offices would do). I had contacted Vodacom and ask them why I get this message and why they did not debit the amount off my account like the rest for the contract. The answer was oh we didn't get the approval from the bank in time... And of course as a customer I must be expected to know this is the case without being told. I mean, I know their systems and have full access to it so I know this is this case. I mean, who pays for a service and then does all the work and get all the feedback because a service provider can't do something they charge you for doing in the first place. The accounts person says they can debit the amount off on the 13th and even sends an sms notification confirming this. I even asked to make sure that the phones are not disconnected, which I was told "you have made arrangements and the numbers will not be disconnected". Great story, probably as reliable as the rest of the dealings too. And it seems like with the rest of the time I have dealt with vodacom on this simple add on to a contract what they say is a whole completely different story than in reality. Yesterday i called and I spoke to a gentlemen who had agreed, if you had made plans they should not have cut off the numbers, this gentlemen also could not help because apparently the accounts department are a force on their own. All fair and well. I called Vodacom customer care. And spoke to a woman who really should not be dealing with customers in the first place. I eventually asked to speak to her manager. To which the reply I got was, let me tell you how this works. It's fantastic right. I'm sure everyone would love to hear that. Understandably I said I don't care how it works. I have asked for your manager and expect to speak to your manager, probably not in those words and probably not that nice either. Your accounts supervisor then told me I should have corrected this and also I should have ensured the banking details were captured correctly, again I guess I have full access and can see what your sales personal enter into their system. To which I had replied, if half the debit order goes off, then how is my banking details incorrect? A fault from Vodacom yet again, well done. This lady then confirms that as an arrangement has been made the phones will be unblocked. Apparently what the first accounts person failed to tell me us that even if an arrangement is made the sims are automatically blocked. Surprisingly right, yet again, another person not actually able to do their paid for work that is supposed to be fully trained in supplying a "service". The supervisor then confirmed eventually at 9am that within an hour (first time) or 2 hours (after 2 minutes), (the ever changing lies and falsehoods between what comes out of vodacoms staffs mouths and reality. And guess what the time is now 13:00 and the numbers are still blocked. Now tell me. How would you expect a paying customer to be interested in staying with you when having a prepaid sim has a much better service than your contract customers. Should the phones still be blocked tomorrow I will notify my bank to withheld my payments to Vodacom. I'm not getting a service at the end of the day so why should I pay for nothing. No one will pay for something they are not getting.

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1:59 pm EDT

Vodacom upgrade

On the 1st March I saw an iPhone 5s it was on special price for R199.00 per month on vodacom phamphlet n my contract ws due for upgrade and I called the upgrade department n I was promised I will get my phone within five days after that 5days wen I called to find out when am I gonna get my phone I was told about the new system that has been installed so there's a little bit of delay, and I phoned again after a week there was a different excuse that wen u change to a different plan I will only receive a phone month end till today I haven't received a phone yet when I checked my airtime balance my account os credited with R200 airtime which is for the new upgraded contract yet I haven't received the phone when I try to call them I hold for
Literally an hour until my battery runs flat.i need help can sumbody please advise wat to do or who to call I ran out of options

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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