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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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J
2:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom poor service and incompetent staff

On 15/01/2017 I went into your branch in Centurion Mall to transfer a contract from myself to my daughter. I was told we cannot transfer the contract to my daughter as she does not have credit references. She has been employed for under a year and does not have credit references. I was told by the consultant Greg (who refused to give me his surname as it is confidential) that I should try MTN or CELL C as Vodacom is very strict with contracts for people without credit references. I then asked if I could stand as a guarantor for her as she does need to build up a credit profile and was told I could not. I pointed out on the forms that there is a place for a guarantor's details and was told that the system does not allow for this. Why a difference between the system and your forms I do not know.
My biggest irritation was that every question I asked Greg had to go and ask his manager so I eventually asked to speak to the Manager and was told he was busy with stock. In my mind I would think Vodacom should not worry about stock if they treat their customers in this way as they will not be needing stock because they will be left without clients. I told Greg tell your manager that a Customer takes preference to stock but that fell on deaf years.
I was told that I should take the contract on my name and in three months I can transfer to my daughter but she must go and open an account somewhere else first and build up a credit report. I then said I did not know you cancel after three months and asked for this to be shown to me on the Terms and Conditions. I was then told that this does not appear on the T&C. I told the consultant so if I come back where would I refer to if I needed to cancel. It would be his word against mine. He said to me it does not appear there but he is telling me that I can cancel after three months.

I asked for the Manager's details as I would like to complain and the consultant (Greg ) said to me that his surname is confidential so he refused to give it to me. I then said to Greg what is your surname and he said that is also confidential.
My irritation sums up as follows:
1. My daughter could not get a contract on her name because she does not have credit references even if I stood guarantor for her.
2. I was told that I can go to CELL C or MTN as they do contracts without credit references. Your consultants are not selling your company instead they are promoting your competitors. Imagine if a whole of your clients are given this option and actually take it, this will reduce your presence and market share.
3. I was told I can cancel after three months but this does not appear on the contract.
4. The manager of the store (Ewert) refused to speak to me as he was busy with stock and I waited a long time for him.
5. The consultant Greg was not very competent as he needed to go to his manager on a few occasions to answer my questions
5. Greg and two other consultants could not tell me when your site which according to them is under construction will be available to add the fields for a Guarantor.
6. Their attitudes were one of arrogance and unwilling to assist. Most of my questions got the answers of "I do not know"

I always knew Vodacom as one of the companies that focused on their customer experience being a good one and took pride in providing good service. I must say that has since changed and the service is appalling.

I would like for this matter to be addressed and if my mail is ignored I will believe that this is the new culture of the once very Customer Orientated Vodacom.

My cellphone number is : [protected].
The contract that I wanted to transfer to my daughter is on [protected].

Looking forward to your response.

Regards

Veronica Sirkisson

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J
2:54 am EST

Vodacom 10gb scam

Good day,

On the 01/11/2016 i've upgraded with vodacom with the promise of 10gb free once off data and 1gb free data per month. I've called vodacom more than 20 several times to inform them that im still waiting for my data. I've been charged on my bill for free 10gb data, which up until today I haven’t received! When I call vodacom for assistance im just told that my problem has been escalated to the back office. A few hours after the calls I receive a sms to say that the problem has been resolved and that the query has been closed without any response or service from vodacom.

I call to the vodacom call center takes between 30min to 60min to get a response!

Is this the way you treat a client for almost 10years! Shame on you vodacom! How is it not possible not to resolve the problem for more than 2 months.

Account number: i2142120

Reference numbers:
[protected]
[protected]

[protected]

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2:52 am EST

Vodacom cancelled contract still reflecting on my name/credit report

Good day

To who it may concern I have been trying for months now to resolve the issue of my cancelled contract still reflecting on my name/credit report. (Cancelled feb 2016)

Reference numbers as follows to email: legal. [protected]@vodacom.Co. Za
Ec-04iw-2vl0c1 fwd: query
Ec-0495-1dby4f query
Cell phone number in question is [protected]
Amount reflected on statement every month is r967.00

Please could someone tell me how this can be resolved?

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A
11:43 pm EST

Vodacom upgrade delivery and defect exchange

I was phoned by elite mobile on 1 dec 2016 to upgrade - as my vodacom contract was due. I queried the company as I don't know them. They act as a 3rd party that phones on behalf of vodacom in order for me to upgrade.

I did the upgrade, and received a sms that delivery will take place 24 to 96 hours. Through the whole dec I kept contacting them to follow up. They said it is with voda warehouse and will be dispached, the couriers will be in contact.

After christmas I was told there are no stock. I started panicking as I said from the start this is needed for 16 january as it is my daughters birthday and I am upgrading to give the tablet (Alcatel plus 2in 1) to her.

It finally arrived 2nd week of january after alot of struggle. Trying to set up - it needed a micro sim - I was told by elite it is out of their hands now and I should go instore. That was extra costs which no one told me about.In store, the technician could not set up the alcatel tab for me - she said I should go home and do it myself with the manual.

I did it myself to discover that there is a problem with the keyboard - the "k" is over sensitive and only holding your finger over it or typing i, j, l, m it starts to kkkkkkkkkkkkk.. By it self.

I struggled to send it back with numerous calls because vodacom said it is elites responsibility, elite says vodacom... So I did get really angry and impatient at times. On one day 16 calls/transfers and r250 off my telkom cell as the voda sim is cut to micro and unusable at the time...

I was told to give it in to the service department to be fixed - it could take up to 14 days to repair. - but it is a brand new device?

A lady at ram couriers went out of her way to get it picked up, and promised to phone me friday 13 january to give me a delivery nr, then I could have my new device (Replacement) today - 16 january, on my daughters birthday.

Today my calls reached r100, with no one available at ram, (But it is not their responsibility anyways) vodacom keeping me on the line forever, and saying that it is not logged as a replacement - only a collection.

I have never been so disappointed in my life, last week vodacom suggested I cancel the upgrade in total and go in store to upgrade - that will get me a device quicker. Snagg - I will have to pay the admin fee again to vodacom directly. Elite mobile says from their side - it is non refundable.

I wish for today, I could be reimbursed for time, money and effort lost.
I wish to make up for the disappointment caused that my daughter did not get her upgrade as promised for 2 years now?!

Can someone from vodacom just respond, please?
Anita van der merwe
[protected]@live.Co. Za

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11:29 pm EST

Vodacom data query - exorbitant data charges with no explanation from vodacom

On the 31st december 2016 my data suddenly started disappearing. My phone was in my handbag at the time and not being used, by the time I checked my phone I had received and sms to say I have an out of data bill of r 601.00. I turned off my data immediately and phoned vodacom customer care - they were not helpful at all and suggested it is a phone problem! No settings had been changed on my phone and again I reiterate I wasn't even using my phone at the time. The consultant said she would escalate it to the accounts department and someone would get back to me asap. I had spoken to two of my family members who are also vodacom users and the same thing was happening to their data. I also need to add that I had bought and additional 1.25 gb over the 1.25 gb that I get for the month. Needless to say no one phone me back and I had to contact vodacom and be placed on hold for over 20 minutes until I eventually put the phone down. I have since phoned them twice more and each time was told my query is still in progress. I then get and sms this saturday (14th january 2017) to say my query has been closed, no feedback as to what the outcome was. I now phoned the solutions department today (16th january 2017) only to be told that they will not be giving me a credit as I had a data query in july for which they gave me a credit and they only able to give you a credit once in a 12 month period! First of all I have never been informed of that and I was not at fault, if I had been using my phone or changed a setting on my phone then I would pay the bill but I did not. Vodacom hasn't even bothered to investigate where the data was deducted from. On my phone it was from general services which has no relation to any application? It is absolute day light robbery, cause basically if they give you one credit in a year then for the rest of the year they can just do whatever they choose with your data and you must just accept it and and pay for it. I have been a loyal subscriber of vodacom for over 15 years but thankfully my contract is due for renewal in august and I will definitely be looking for a new service provider. I was only asking vodacom to give me a credit for the out of data bundle amount that I was charged unless they could give me solid evidence for what used my data in such a short space of time.

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11:10 pm EST

Vodacom once off bundle activated on my account by error

Good day,

On the 06/01/2016 there was a once off bundle for 400 min anat 30 days activated on my account for the amount of R389 by error.

I contacted your Vodacom call centre on the 11/02 and spoke to a lady with the name of "Ulnathi" regarding this. Her response was that somebody from her back office will contact me in the next 48hrs regarding the cancellation of this amount.

Nobody contacted me back and on the 13/01 I contacted your call centre again and this time spoke to "Promise Mavundla" who ensured me that the cancellation is in progress.

On the 16/01 I received an sms saying that my query has been closed, but when I logged into my account the amt of R389 was still reflecting on the account. I contacted your call centre again and spoke to "Kelly". She said that there was a response from her back office stating that "followed the SLA process". She said that the amount cannot be reversed.

I cannot afford to pay this, and have not used the once off bundle. I have a contract with Vodacom and my account details are as follows:

Account nr: I4169860
Cell phone nr: [protected]
Query ref nr: 1/[protected]

Thank you
Madelaine Grobler

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10:38 pm EST

Vodacom misleading information leads to me being double charged

On 22 November 2016 at 14:45 I called Vodacom upgrades department on [protected] and spoke to Zanele to enquire about when I can upgrade without paying 2 device fees. She informed me that I was able to do so already. I asked her if she is sure of this as the assistant at the vodacom branch in Paarl informed me that my current contract only expires in Dec, therefore if I upgrade before then I would be paying 2 device fees. Zanele informed me THREE times in that call that I was given the wrong info and that I can upgrade and only pay the new handset fee. She even apologised for the wrong info given by asst. I found out later in Dec after upgrading that I will be paying for two handsets. I would not have upgraded if I had known I will be paying for two devices - I was misled by the consultant with the wrong info. I have reported this to the Vodacom Client service center, their accounts department, their retentions department, I have logged complaints on Facebook and Twitter - only to be promised that I will receive a call from a senior consultant. I have now been billed for the additional handset and I want a refund

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3:31 pm EST

Vodacom internet issue

Hi Guys

I bought 100megs that expires at 00:00 and I still had about 70megs left and from 11:30 I could not use the internet, so I called the support and they advised me that they are aware of the problem and they are working on it, my concern is I have lost about 70 megs of Data and I am wondering if vodacom will compensate me for this issue ?

[protected]

Kind Regards
Karabo

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12:58 pm EST

Vodacom data bundles and disgusting service received from agent

Yesterday, I loaded data bundles for R59 (250 mb). Today I get a notification that my data bundles has depleted. I loaded data today (250mb) at 17:00 and by 19:00 it had gone down to 33 mb! I called 111 and was dealt with Sibongile. Firstly she did not do a security check on me and secondly she did not want to help me as to why my data bundles had disappeared. She told me that I must go to a vodacom store and that was it. If that's the case, then why employ these people that supposedly should be helping us!? I am totally disgusted with vodacom. You are meant to be the best but after tonights service, I don't think so. I want someone to contact me and refund me my data bundles that were never used!

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11:33 am EST

Vodacom data running out so quickly

I always buy the same deal, 1GB for R149.00, which usually lasts me 3 weeks.. the last 2 months, it hasn't lasted at all and I do alot less on my phone and I have wifi now.. during December it only lasted me 2 days! And it's also stopped sending me smses when I only have 4mbs left so now I continue using my phone not knowing that my data is up and then it uses 100s rands worth of airtime! Spending a fortune of airtime and data every month which I never used to! Please fix the problem!

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5:03 am EST

Vodacom online contract nightmare

New Contract nightmare

I've never had such a level of incompetence from vodacom, I don't even know where to begin. I've been struggling to get an additional contract activated. first I struggled to even apply for the contract as Vodacom said it was only available online and since December 2016 before Christmas I've been struggling. First the online department were never available to answer the phone as I dialed [protected] option 1 and 1 again as I was told for me to apply for new contract, I saw a deal that was apparently only available online as none of the stores had it, the deal is data package for 20GB + 20GB night owl it was going for R499. After days trying to just speak to someone, at times a consultant would just put me on hold till the phone goes back to menu options after I've been on the phone for over 20mins. I eventually got someone to answer the phone by the name of Wesley and we spent a lot of time applying for the contract which was approved and when he was suppose to finish the process he told me that he cannot get the code for the particular deal I want and he will speak to the Director who issues the codes, he said the code was DV code "whatever that means".

He never called me back, following day I called and he was now on leave and nobody could help me because apparently it's only him and his supervisor who could help me. I had to wait for January the 4th for him to come back, I called him and he told me he still has an issue getting the code from the director he will call me back which he never did when finally on Monday 09 January I demanded to speak to his manager only then his manager gave me an alternative to say they are having an issue with that contract that I want and he can instated for R19 extra get me another contract that will give me the same amount of data i wanted plus a vodacom smart tablet, meaning now I will pay R519/pm I accepted.

3 days later Thursday 12 January 2017 I received the package and I was told I need to activate it which I called for activation the same morning 12th Jan at 9:30am and I was told activation will take 24 - 48 hours and well well well 48hrs passed and sim card still not activated so I called the activation line 0821945 on Saturday morning at 10:30am to ask why my sim still not activated and I spoke with Patrick who told me that
He will put in a request for my sim to be activated immediately because the prescribed time for normal activation was passed, he told me that he has sent a request to someone at the back-end who will activate NOW but I have to wait for 3 - 6 hours for the activation to happen, I didn't trust and was frankly fed up with the level of service I received from vodacom so I asked Patrick what time will they close seeing it was a Saturday and he told me at 5pm, so after three hours I called to check if a request was put for my sim to be activated and a lady answered my call and she told me that it was not activated and she has no record on her system that I called 3 hours ago and when I explained to her what Patrick told me she said she doesn't know of anyone in the back-end who activates immediately, the system does the activation and I have to wait for another 48hrs which I refused and ask to speak with Patrick at that time the time was 13:50 she put me on hold until the phone cut me off at 14h00 and I called back only to find out that the call centre is now closed opening the next day Sunday at 9am, yet I asked Patrick what time they close and he told me 5pm. I'm just fed up with Vodacom they lie, their staff is unprofessional. To think that I've been with Vodacom since 2000 and had my first contract with them in 2002 which is still active till today and I pay a lot of money and I’m treated this way. I need an alternative network seriously.

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1:05 am EST

Vodacom illegal sim swap and twin call activation

In august someone at vodacom did a sim swap and twin call activation on my account and stole r4900.it's been 5 months and vodacom is still investigating. ref 001fuac5ctv2hbj9
Dear bennie

Thank you for your email.

Kindly be advised that i have requested our back office management to provide you with feedback.

We apologize for the inconvenience caused.

Regards,
Dorcas mangaliso

Customer care
Eservice team

On 2017/01/09 08:56 am, bennie bloemhof, wrote:
Still waiting.
Thanks for poor service delivery!
It’s been 5 months.

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 19 december 2016 04:58 pm
To: [protected]@kingsley.co.za
Subject: re: fw: ref: 001fuac5ctv2hbj9

Dear bennie

Thank you for your email.

As this is a fraud query the investigation may take longer than our normal turn around time of 7-14 days.

The estimated date for a resolution to your query is 03/01/17.

Kindly note that its an estimated date and feedback may be relayed early to the date advised depending on the investigation.

I have requested that the department currently dealing with your query please contact you with regards to feedback.

Regards,
Cashandra grosch

Customer care
Eservice team

On 2016/12/19 04:50 pm, bennie bloemhof, wrote:
Hi

Thanks for the reply.
It happened in august, its now december. how long will this take?

From:[protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 19 december 2016 04:44 pm
To: [protected]@kingsley.co.za
Subject: re: fw: ref: 001fuac5ctv2hbj9

Dear bennie

Thank you for your email.

Our records indicate that your query is currently still pending.

Feedback will be given as soon as it becomes available.

Regards,
Cashandra grosch

Customer care
Eservice team

On 2016/12/19 04:38 pm, bennie bloemhof, wrote:

From: bennie bloemhof [mailto:[protected]@kingsley.co.za]
Sent: 19 december 2016 11:38 am
To: '[protected]@vodacom.co.za'
Subject: re:

Hi
I would like if any progress was made in this regard.
Bennie bloemhoff

[protected]
A2 – 1tzf – elj 153
S3-ge13l-lonr1

Contact person bennie bloemhoff
[protected]

From:[protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 09 december 2016 04:00 pm
To: [protected]@kingsley.co.za
Subject: ref:

Dear mr bloemhoff

As per our chat, the authentication process was followed.

Your request has been sent to our back office for urgent review and feedback. the reference is s3-ge13l-lonr1.

Kind regards

Deon andrews
Customer care
Eservice team

This e-mail is sent on the terms and conditions that can be accessed by clicking on this link https://webmail.vodacom.co.za/tc/default.html "

This e-mail is sent on the terms and conditions that can be accessed by clicking on this link https://webmail.vodacom.co.za/tc/default.html "

This e-mail is sent on the terms and conditions that can be accessed by clicking on this link https://webmail.vodacom.co.za/tc/default.html "

This e-mail is sent on the terms and conditions that can

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12:49 am EST

Vodacom prepaid airtime and data disappeared again.

Hi I'm disappointed with the current service from Vodacom which was good until i decided to buy a 12 month prepaid 1gb data plan.Since then my airtime and data has started disappearing and the data warning notification service that Vodacom has been sending me, although it's not a requirement for Vodacom to do so; then why start something like that and then suddenly stop it.This is not the first time i complain about the same thing as it's happened a few months ago and I was told to check my settings and make sure automatic updates are off etc.The usual things...So i say now I'm tired of all the shortcomings, i want to redeem my cash I paid for the difference of the 12month prepaid data, so I can join another ISP.To top it off the Vodacom customer care service line has played ping-pong with me that's why an email is now my next means of communication.Come on now Vodacom what's happening, get my complaint sorted?Mr. Davids [protected].

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3:39 pm EST

Vodacom vodafone smart mini 7

Last month I bought a Vodafone smart mini 7. I have to say, it has been one of the worst purchases I have EVER made. Unfortunately my last phone packed up and because I had an Eastgate shopping voucher, I was lucky enough to have been able to purchase a new phone or I wouldn't have had the funds to do so. I have had nothing but problems since the day I purchased it and have been inconvenienced at least twice a week because I've had to go to the vodacom store for help. I must mention that a few people I have spoken to that have purchased the same phone are just as displeased as I am. I was told to take my phone to a Vodacare store, the nearest being Eastgate Shopping Centre, which is a huge inconvenience for me as I have no car, not to mention the time I've already spent trying to sort out problems with this phone. Now it wouldn't download pic messages, voice recordings and wouldn't allow me to do voice recordings. This has happened regularly and I've spent more time trying to sort this phone out. I finally got to vida care where I was told the phone is faulty and the device must be changed but I first need to pay to back up all my info. I do NOT have the money for this, as little as it may be and I do not see why I should have to foot the bill. I have been inconvenienced on a regular basis in more ways than one and I am so sorry I made this purchase. I Atalanta do not even wasn't this thing. I don't even know how it got approved to have this phone on the market

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7:15 am EST

Vodacom service

I went for my upgrad at the vodashop in clearwater mall. They didn't have the phone I wanted and said that it should be there either on tuesday or saturday (Tomorrow). I phoned on wednesday to find out if it perhaps came on tuesday. No-one was able to assist me so I thought i'll leave it for today to find out if it will be ready tomorrow. I phoned 3 times. Each time they told me hhlompe will returm my call... He did not. So I asked if they can just let me know if the phone was ordered. They told me I will have to speak to hhlompe. I phoned again this afternoon to speak to a manager seeing that hhlompe is not returning my call. They told me that the manager is busy on the line so I asked if I can hold for him. The lady kept me on the line for 50 minutes. I dropped the call and phoned again. The same lady put me on hold for the manager, after 4o minutes, I then phoned from another phone while still holding on the other line. She told me the manager stepped out. I asked her how can he step out while i've been holding on for him for almost 2 hours. She told me that no-one there takes calls. She also told me that they don't do orders and she cannot tell me if they will order the phone for me. I'm shocked! I cannot believe this is the kind of service they give someone. Ive wasted my entire day trying to speak to them.

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7:10 am EST

Vodacom accounts

On the 29th of November 2016 we made a payment of R1481.75 to Vodacom. We received an sms of non payment in December 2016. On the 7th of December 2016 we emailed the pop to [protected]@vodacom.co.za. We received another sms of non payment, we emailed the pop again on the 20th of Deceber 2016 to [protected]@vodacom.co.za and we phoned the call centre and they confirmed that they received the payment and will allocate accordingly. We trusted that they did there work and left it there. On the 12th of January 2017, Vodacom hard blocked the phone due to non payment. We phoned the call centre and was told that the R1481.75 is still outstanding. Again we mailed the pop to the same email address and spoke to numerous people at the call centre even a manager by the name of Marvin/Merlin and he gave me a reference number S4-N9C7T-TSFZ. We also emailed the pop to [protected]@vodacom.co.za and he confirmed that he received the pop and will attend to the allocation of the payment urgently. Today the 13th January 2017 we phoned again and nobody attended to the problem. The phone blocked is our business phone and we cant do business without it. Nobody at Vodacom cares to resolve this issue. In our eyes its theft! We are going to make another payment in order to get the line open and then we will still have the issue to get the money allocated made on 29 November 2016. I NEED A COMPETENT PERSON WITH AUTHORITY AT VODACOM TO RESOLVE THIS ISSUE! ITS UNACCEPTABLE!

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Lindani Biyela
, ZA
Apr 03, 2017 6:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had an account with Vodacom, where I end up being hand over to the ATTORNEYS.
I settled my account on the 2017/03/24 but still I appear on the system as if I blacklisted.
Please clear my . account no.[protected]/ [protected]
Account Holder: Lindani Biyela

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3:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom vodacom - eastgate branch

Visited the eastgate branch on sunday, 8th january to obtain a contract for my mom, gwen schmidt. She has had a prepaid account with vodacom for many years. We dealt with the service consultant, funny. He helped us to sign up for the 12-month contract of 1gb per month. To date the data has not been activated. When speaking to funny telephonically, he mentions this is a technical problem and they have submitted the details to the technician at vodacom. Our frustration comes from the fact that it has now been 4 days with no result. Various people from the eastgate branch say that they will phone back but never do. This means that i've had to phone in several times a day and then the contact number to the shop is usually on voicemail and I can't get through. I feel this is acceptable service.

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3:12 am EST
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Vodacom billed incorrectly for a gratis/promotional services / horrible staff / want to cancel my contract and will take legal action

I have literally called and complained more than 5 times now - I have logged 3 Hello Peter complaints and NO Vodacom consultants/agents have contacted me since https://www.hellopeter.com/vodacom/reviews/terrible-121-2182907

They have charged me R599 for data that was free and I contacted customer services on the 11th January 2017, and an agent Paulene advised that the Accounts team will need to rectify the account as I am not liable to pay the cost.

I called [protected] / [protected] - a manager Heinrich was rude and refused to assist me... a Monique then also refused. A guy by the name of Steve/Steven then called and rambled about the details, I then asked him why the data was charged to my account and he literally dropped the call.

I attempted calling again but no one wants to assist me.

I am going to cancel my contract and I promise you I will not pay any penalty fees incurred as Vodacom as a Service Provider has breached our contract as the services rendered, which I am paying for, is inadequate and horrid!

I am really saddened by the service and will tell everyone I know not to use Vodacom ever again!

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6:08 am EST
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Vodacom vodacom handed pensioner over to attorney sharks even though account in credit

When Vodacom took over Autopage, my Father in Law, being a pensioner and not always using the Data contract only realized later on the Data was off and then he realized that, he has been paying into the wrong account. So he got he right account number and reference and started paying - even paid in the amount already paid to Autopage again, just to make sure he was not in arrears. But of course no service was restored - but he kept on paying - I got involved in Nov 2016 and went personally to Vodaworld, where a Andile helped me, he agreed that everything was in order, even gave a new sim and scraped the re-connect fee. The card was working for a few days and then it did not work again, AND THEN THE WHOLE process of attorneys started again, as before I visited Andile at Vodaworld VVM attorneys were phoning and threatening my Father in Law daily with phone calls and SMS's. Andile assured me this will end. It did, then it started again, now we are receiving daily phone calls from another attorneys, Hammond Pole Attorneys threatening my Father in law, where I have a proof from Vodacom that my Father in law's account is actually in credit -
ref: NA0000393. CLEARLY Vodacom have no idea how to action a very simply instruction - And to the Legal department of Vodacom - May you rot in HELL!

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3:18 am EST
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Vodacom account enquiry - I am being debited for two handsets when I only have one

To whom this may concern

I am very disappointed in Vodacom, as a loyal Vodacom customer, I cannot not believe the pathetic customer service I have received. I have an enquiry on my Vodacom contract([protected]), that I took out last year sometime at the Vodacom branch in Newtown junction, it’s not due for an upgrade and I have not upgraded! I would like to find out as to why I am being debited twice for a handset instalment(R257.89) and I would like the person that has being dealing with my account to be reprimanded as this is the second time I have had issues with this same account. This has occurred in December and I have had a look at my statement for January and it’s going to happen again!
Furthermore I have called the contact centre 3 times to have this issue resolved, my most recent call(12/01/2017) has lead me too writing this complaint. I called in and was transferred 3 times trying to resolve this query, which lead to me explaining myself 3 times for one query, the last agent I spoke to put me on hold for over 5 minutes in which I eventually dropped the call . I did receive a reference number([protected]) from my previous call. I need this issue to be resolved as a matter of urgency and I would be cancelling all my Vodacom contracts in the near future and would not recommend you guys to anyone . I can be called on [protected] to be made aware that this issue has been resolved and my refund paid.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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