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Vodacom review: illegal activity on accountd 142

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1:07 am EDT
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I have two 3g cards (250 meg and 500 meg) in october 2017 we received and bill for r1, 400, r829 november and december about r400 on the 250 mg account. Phoning vodacom constantly every week to send me itemised billing and about the dispute on this account I still did not receive the itemised billing for which I do pay r15.00 per month and my phone gets susspended every month. On my 500 meg card I received a account of r520 for the month of january 2017 when the usage on the card was not even close to the 500 meg. It is now 6 months later and still no solution about the problem. I asked vodacom to put the 250meg 3g on hold in november I still pay the r149 per month but apparently when you don't use the 3g you loose the 250meg a month so I am paying for something that I can not use. Please help! As vodacom staff is pathetic and useless.

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The complaint has been investigated and resolved to the customer’s satisfaction.

142 comments
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Grubive
, US
Sep 13, 2010 12:20 pm EDT

I sent in my phone on the 28th August to get the cover fixed for the second time & the volume button to be fixed & then ordered a stylise for my htc diamondn phone. They clled me five days later quoting me for the cover & the stylise & I rejected the cover, because i do not know why they could not fix it because they were able to fix it the first time around. I then went to Umhlanga to get an update & I was told that my phone is in JHB & it would be delivered in 7 days. Went back after 9 days and they gave me back my phone because they told me that they could not get me a stylise & I also found out that the phone had not gone for repairs. I then called the manager Sarika & she said that she would attend to my case and the phone will be fixed in 5 days. I called them 7 days later & was told that they are still waiting for parts. I asked to speak to the manager and she said that she would call me back & i am still waiting.

The truth is that the service at that place ***, someone really needs to look into that place, otherwise Vodacom will be loosing a lot of their customers including myself.

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ouma12
, ZA
Nov 08, 2013 12:19 pm EST

I had a contract with nr [protected] and was cut of due to one months payment I was instructed to pay te amount of R600 and I did at standard bank my servise was never reconnected and was told they going to cansell my contract and my money was as well deducted from my standard bank acc I have been making calls since 2017 and 2017 and nothing and in 2017 and they have listed me I am very dissapointed as that was a prepaid nr and still waithing for vodacom I have been calling ever since there is voice recordings as well and ref nr but will submit it as I go true my emails years ago

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Eric Winter
, ZA
Jan 21, 2014 4:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

I upgraded my contract with vodacom in March 2017. I chose an Experia "V" smart phone at an additional cost of R165.00 per month. The mentioned instrument did not function properly right from the start. It has been handed in for repairs three times and is currently in for repairs since middle December 2017.
For nine months I have been honoring the contract without any service.
Is this the way Vodacom operates? I cant find a way to speak to someone with authority.
If I cancel my contract (stop debitorder) they will jump on me in no time. I'll do it anyway.
Eric Winter
[protected]

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Nicky si04
, ZA
Feb 05, 2014 2:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received my cell phone invoice on 08/01/2017 which displayed that I had done an upgrade to a Samsung Galaxy 3, and which was delivered to an address in Vanderbyl Park which id did not do - I was told to go and get an affidavit, which I did and submit to Forensics on which was done on 10/01/2017 .It was explained via email that it would take 3 -14 days. By day 15 I had not heard anything, of which I emailed again .I then received feedback to say R250 was crdited to my account - Firstly the Upgrade was a total of R466.10 and R105.01 admin fee.I questioned this and also asked as to how someone got to upgrade on my account and was told Forensics will be contacting me in 48 Hours - that was 30/01/2017 . Vodacom has then in the meantime already debited me with the amount and i have not had any feedback.
I find this level of service totally inappropriate, and am not getting any feedback form the Customer centre and find this totally unacceptable. I am a loyal customer and pay my account timeously.

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Andre Payne
, ZA
Jun 09, 2014 9:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to know how I can approach the matter of over billing.
I have been billed for the entire duration of my contract and when I query it, vodacom just send me a bill. They cannot give me a detailed usage report of my data. Everytime I have logged onto their website it tells me that I have data left, yet their billing portal tells me that I have been billed for data.

I have had enough now and want to know what I can do. I dont believe they are providing the serive that I am paying for, especially itemised billing. All I get from them is "this is how much you have used" so now you must pay.
I have never received any form of notification that my data is gonna run out, yet I just get a bill.

Then I go onto their website and I cannot find any details of when it ran out just a "bill so far".

I cant handle this any more as it is like playing russian roulette every time I log on. I am not talking a couple of rands, I am talk of hundreds, thousands to be paid and they cant tell me why, when, how... I need help!

Please help me!

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Gunter10
, ZA
Jul 01, 2014 4:07 am EDT

VODACOM, you are useless and always be... the number of complaints vs the number of compliments you get is ridiculous, its like 100
/ 1
I have just logged a hello peter complaint, i am still on the line, my call is going onto 40 MIN ... you are simply proving to all customer's how much you care.
I have a billing query, my contract expired last month but you still debit me.. so who si going to answer me, the Ghostbusters!

Donna is the worst consultant at Vodacom, bad attitude and talks down to me like she is doing me a favour

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AKAMANDY
, ZA
Jul 03, 2014 4:03 am EDT

Now it seems fra*d is a joke to vodacom, its been a month since there were 2 contracts opened on my name with vodacom, they are not assisting me and not giving me any information, all I can get out of them are emails saying someone will phone me, and this never happens. Seems legal is the only way to go. There was never any credit checks done on my name before vodacom opened these accounts, why would vodacom ignore a customer querying fra*dul*ant activity on an account. The first payment for these additional contacts already tried going through my account and was reversed by my wonderful and helpful bank, which I had to pay for, and is soon due to go off my account again. This is going to show 2 months payments skipped on my itc report and obviously will affect the scoring on my itc report. This is unfair that vodacom opens accounts on my name, and refuses to show me any documentation, contact me and assist in sorting this matter. They stopped responding to emails as well, not that they ever gave proper info, always responded saying someone will contact you... No one has contacted me with updates, solutions, reasons, nothing. Thanks vodacom for supporting fra*d

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Tertius van Niekerk
, ZA
Aug 20, 2014 6:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I sent my phone in about 10 days ago at the vodacom Eastrand mall to be repaired through the insurance. They phoned me ± 10 days later to say that the claim has been approved, and I can choose a phone of my choice the a certain value at the Vodacom in Lakeside mall. I told the insurance lady that I took the phone to eastrand and I expect to choose a new phone at east rand, not lakeside. She said that is not a problem. She sent me the claim number and the pin code and said i can go to eastrand mall where they will asist me. When I got there Thabang sayd that nothing was arranged, and i must go to lakeside, but i couldnt, so he arainged it over the phone while i waited. The forms couldnt be there in time and i had to leave! (What a waste of my time). He told me that the phone will be ready for collection the next day. The next morning he phoned me to tell me what the access amount is and everything is ready. I sent my driver there to collect the phone, expecting all is in order. When my driver arrived they phoned me to ask me where is the broken phone...! HOW SHOULD I KNOW, they sent it in...!? They refused to release a new phone to me unless they have the old phone! It makes me sick to think that vodacom lets me arrange a collection twice and neither of the times do i actualy get the phone! WHAT CRAP SERVICE! I honostly dont know why anybody would want to be with a company that is so negligent with their customers / system! I wish i was somwhere else, honestly! Now i still dont have a phone due to their negligence! The manager there just refused and said no. I told her that they can arrange with lakeside to get the phone back on their own time not mine! They just refused! Me...the customer has to wait another couple of days and go back a third time, but luckly they dont have to lift a finger... WHERE IN YOUR LIFE! If i could, i would cancel all my contacts with vodacom, and i have 4!

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Annoyed disgusted customer
, ZA
Nov 20, 2014 7:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am really disgusted by the Vodacom Glen Services, I have had 2 Occasions within one month that the people working at Vodacom have no idea what to do or either they are just lazy.
First Occasion is where I ordered a new cell phone and it states in the terms and conditions next day delivery. We ended up waiting 3 weeks. every time I called Vodacom, they gave me a new tracking number. however the tracking number said it did not exist. Eventually we spoke to the manager and said we are taking things further. I received the phone 2 working days later after speaking to he manager.

Second Occasion was that I did a sim swop on the sunday, it had no service from that day until the Wednesday, I did another sim swop. Each sim swop costs money. Eventually I take the phone in on the Thursday, the one guy offered help to me and he was literally strolling to the counter to a woman, they then argue on who must help me, anyway both of them drag their feet to the back room and they tell me I must pay more money for another sim, 2 sim swops in one week and I must pay again. I refused! This is a money making scheme I guess... because they called the technician after I refused to pay. The technician then told me I must send my phone in for repairs.

I would advise anyone who is considering purchasing anything from Vodacom should look else where at another service provider as I have experienced SHOCKING SERVICES!

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Neilo
, ZA
Nov 26, 2014 6:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

So I lost my sim card and wanted to do a sim swap. So when I get to Vodacom store they tell me that I have to buy a sim card that costs R20 whereas you can buy a sim card from anywhere else for much cheaper. So i bought a sim card from pick n pay for R3.99 and took that vodacom simcard to the vodacom store and asked to have the sim swap done and they refuse to do a sim swap because I did not buy the sim card from them for R20.00. This was the vodacom store in Hyde Park Shopping Centre.

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Immelman
, ZA
Nov 28, 2014 1:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The cell phone were stolen and I stopped the account, in the mean time a sim swap were made and within hours the person who stole the phone made telephone calls woth of R23000. Poor customer care. After discussions with various Vodacom customer care personnel all proof were obtained that we are not responsible for the account. Thank you very much. To our surprise Vodacom took R23000 by debit order and now we are starting over to talk to various Vodacom customer care personel. This is absurd. We are going to take this matter to the highest rank. Vodacom customers ...I learned a lesson today that debit orders are dangerous. Tomorrow Vodacom will not have the benefit to debit my account but I shall pay the account myself. To all Vodacom clients make sure of your debit orders.

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IbnArif
, ZA
Dec 03, 2014 1:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I pay a Vodacom account for three different contracts of around R3000 per month. This has been the case for the past 17 or so years. I went to open a new data contract through Incredible Connection and a "Decline" shows up on their Vodacom-connected system due to "Unsatisfactory Conduct of Account". After several attempts to get to the bottom of the problem, back and forth being transferred within the Call Centre, I spoke to a Tebogo on the 21st November 2017 who investigated and found some old account creeping out of the woodwork from 2017 that had been paid an equally long time ago. She promised to put a "note" on the system for the attention of "LEGAL" to attend to and remove the RED FLAG from the system. She promised it would most likely have been sorted out that same day.

It is now the 3rd December, almost two weeks later, and the same error is still on their systems. And even worse, 12 years later their systems are still not updated! After going through the nightmare of their call centre yet again, I am now at loggerheads as to what to do! The Call Centre goes into a loop, you never get through to legal, and when you do, they say they cannot help you and transfer you back to client services. AN absolute nightmare! I am unable to obtain the contract as a result of this bungle and my business is suffering drastically as a result. Please help!

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willievj
, ZA
Dec 08, 2014 2:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

I struggle since 27 November with my vodamail email password. I contacted Vodacom via email as I have a hearing problem and cannot always hear the call centres. The try to assist me but taking their time to respond and always promise that someone will contact me urgently but then nothing happens. I also complain on their facebook page and the same happened. I also log a complaint on www.hellopeter.com but they close the case without successfully assist me. I feel frustrated, because I can do nothing without my email. I can't go on like this. They only need to assist me to reset my password. I can't understand that the IT guys cannot resolve my issue. I really need assistance so that I can get into my emails ASAP.
Your assistance will be appreciated. Regards. Willie

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Thembinkosi N.
, ZA
Dec 10, 2014 8:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have a contract with Vodacom and I have just discovered that if I need to see numbers of the caller on my cell phone I will have to pay R9.00 extra p/m. I fail to understand why should they bill loyal customers who pays monthly on contract while pre-paid customers who often does not buy airtime(just receive calls) do not pay for such. I did asked from other service providers and they don't charge any fee to their contract customers to see a caller ID.

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DeanVSworld
, ZA
Jan 02, 2015 3:31 pm EST

Navigation through vodacoms website isn't terribly difficult but it does get tedious when every time a page loads (which happens every time you click on something) logs you out of the website making it impossible to do the simplest things (like check your bill) all good and well owning a iPad air and a Xperia Z3 if your (excuse my language) piss scared to go over your data limit (as paying for "extra unscheduled data" costs arm and a leg) and with no way to keep an eye on this limit thanx to the vodacom website I am currently sitting in a McDonald's to use its free wifi to send this complaint. adios

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Fazlin
, ZA
Jan 12, 2015 9:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I called Vodacom in July and August 2017 to cancel my contract upon calling I was cut off numerous times and in the retentions department people would answer the call and then drop the line. What time of service is that? I eventually spoke to Ningiwe in jhb offices that advised he will assist me in cancelling the contract and Andries would call me back. No one has called me back to date and to my knowledge I cancelled my contract. Today I find out that Vodacom listed me on ITC for this stupid contract. The way in which I found out was through ABSA bank I was applying for vehicle finance and the application was declined because of this. I called the call enter today and no one could help me I was cut off 5 times, transferred 4 times and eventually spoke to Thabo who listened to my sad story and then told me the manager was on leave and no one could help me and then so pleasantly drop my call and cut me off. How do I sort this out ? Who do I have to beg to help me, I feel helpless because Vodacom has such ****** working for them they understand **** all. I need someone to contact me urgently as I will take this matter up higher to get my name cleared and reimbursed for all time and money spent.

So I complained the first time and a someone by the name of Renzo call me back he was dealing with my query, he asked me to check my statement for debt I advised I will do and he should call me back the next day. no one called back ever it has been almost over a week now and I still have had no joy out of this query.

SOMEONE CALL ME BACK TODAY !

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Patsy Burkhard
, ZA
Mar 11, 2015 3:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying for two days to get my account rectified and my phones reconnected properly. As I cannot do it myself I requested my wife to do so on my behalf. They refuse to help her even refusing to give her a fax no for me to write a complaint and fax to them. I was behind 28.00 on my account. On the 9th of March they deducted off 2252.00 of my wife account which is much more than my monthly contract price of 1079.00. When my wife wants to query why our phones are off even when our account is over paid. They refuse to help insist I talk to them. They refuse to give my wife a fax no for me to write a letter. My working hours are daily 6 to 6 from monday to saterday I am not allowed phones at work could get suspended if I have one on me. Now they are forcing me to take a day off to solve their accounts problem. I feel my wife have every right to talk to them as the phones may be on my name but the payments for all three phones are taken off my wife banking account. I cannot believe they cannot fix my account or assist my wife with a fax no to fax them the bank statements. This is bad what will they do if I cannot talk or been in a accident will they still refuse to help my wife. In today's life we do not need more stress. If my wife account is good enough to pay for our phones she has as much right as I to talk to them and fix our problem. What is the secret about not giving a fax no or email address

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Estelle2
, ZA
Mar 12, 2015 2:37 am EDT

Vodacoms services is up to scrap we've struggled the last year or with their service they don't deduct their payments on the right date then cut off our phones then we have to pay more each month in order to reconnect our phones. than when we phone them and say that they send through the wrong amount to be paid. then they cut off the phones. like today they said we have to pay r1900 because they didn't send through the right amount. so now they are going to cut off our lines again but we have to pay r750 or they're going to disconnect our lines. is that our problem or theirs?

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a_bird
, ZA
Mar 28, 2015 3:52 am EDT

If you think Vodacom delivers pre-arranged and vital international roaming facilities, think again- there a good chance they will not- When you are overseas without roaming, don’t expect much help from them either.
I requested and received international roaming service from Vodacom many years ago. Three times last year I found my roaming service to be inactive, despite checking with Vodacom before I left. On each occasion instead of just resuming the service, I was instructed to meet Vodacom's “special new” requirements in order to get roaming service reinstated. One of these conditions is/was impossible to meet. To re-instate roaming took Vodacom a roughly week on each occasion, during the week Vodacom repeatedly told me that roaming was enabled yet my phone was dead- a travelling companion had Vodacom roaming services.
When approached for an assurance that it would not happen a 4th time, Vodacom CEO office’s response was to offer profuse apologies and to deny access to the Vodacom Community web-site to discuss their general response of "That's the way it is -live with it". I wonder how the Vodacom CEO handles such poor service when he travels internationally.

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Mellony O'Dowd
, ZA
Apr 07, 2015 9:10 am EDT

Around October I took out a contract with Vodacom and received my iPhone 5.

I stopped receiving any sound notifications, and the “mute” clip on the side was loose. In the beginning of March I brought it in to be repaired. 10 days later I phoned to follow up and was told there was water damage, and that it would cost me R600-00 to repair. I reluctantly paid as I was sure I hadn’t got water in it.

I collected the phone, and nothing had been done to my phone, and I still had the same problem.

My husband and I brought it back and dealt with the manager of sales and repairs at your V & A branch (I think his name is either Gary or Grant). We had to wait for him to come back from having a cigarette. When he was trying to track what had been done I noticed he was getting text’s on his phone, and curiously leaned over to see what was keeping him so occupied, needless to say there was a porn picture sent to him which apparently needed his more urgent attention.

We left the phone with them, that was Saturday the 28th of March, the following Wednesday my husband instructed them to send it away to repair it properly.

On numerous days my husband tried to follow up with your repairs manager, but he was never in the office. A few times after that I dropped in and every time he was out having a cigarette break.

My husband managed to get hold of someone at another office of yours and was informed that the phone only reached JHB and had yet to be assessed on Thursday the 2nd of April.

Today, the 7th April, I went specifically to the Waterfront to follow up and saw your manager walk into the back room with his snack and was told I must wait 5 minutes while he eats…..I did, and then waited some more for him to have ….. you guessed it ….a cigarette break! This took 20 minutes of me standing waiting.

I eventually managed to find an assistant manager and began explaining my problem to him. Gary (or whatever his name is) walked in, recognised me and immediately started trying to cover up why the phone wasn’t sent away in time, telling me that they only sent it last week because my husband hadn’t instructed him to do so before hand. Admittedly, by this time I was angry and told him he is trying to cover up for yet another error of his. He pointed at me and told me HE does not appreciate being spoken to like that. We got into an argument, in which our voices were raised. The assistant manager informed me that the phone still hasn’t been assessed, which is now a month later.

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Phuck
, US
Jun 09, 2015 4:25 am EDT

I made a purchase through vodacom for a sim card 5 weeks ago and the wrong sim card was delivered after many requests and fight with this company, I eventually asked them to cancel the contact and come pick up their sim card, they went ahead and debited my account after a day and never got back to me to pick up[ the sim card or refund my money, after blood and sweat fighting them, they decided to credit my vodacom account with my money instead of refunding my account which they debited, I never requested a credit to my vodacom account. I am not stupid. no explanation was given as to why my account was debited, they just posted a credit on my account. how practical of them. I want someone to call me and refund my account today, I know you can do that, your CEO can authorize that at any point and that is what I want. my reference is Ref: 012B~B0RM

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Liza Kupke
, US
Oct 22, 2015 8:41 am EDT

I am really so sick and tired of issues with Vodacom. First they messed up my phone upgrade and put me on a flexi 500 contract instead of a flexi 50. Now they want to tell me that I am in arrears with my account after they had to credit me for deducting the wrong ammounts from my account. I spoke to Ewert the manager in the store in centurion and he really tried his best to help me with this . However even after Vodacom received my bank statements showing them where my payments has been made they still want to tell me my account is in arrears. I spoke to a lady now that still does not understand the amount that she wants me to pay is supposed to have been credited to my account. THIS IS REALLY UNACCEPTABLE. You can not phone and speak to someone to help you each department directs you to another department. I even received a letter stating that if I do not make payment in 7 days I will be required to pay up the contract and I will be black listed. Now Vodacom please understand me loud and clear. I WILL NOT PAY YOU MONEY FOR SERVICES I DO NOT HAVE.. I had enough now.

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Hazel Leach
, ZA
Nov 19, 2015 3:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

1 - Phone was stolen so the sim cards was blocked 2 - Police needed a contract number but Vodacom told me that my account is on another system and those people only work during the week 3 - Monday I drove 40km to the nearest Vodacom shop * No sim cards cos they haven't ordered * I went to the other Vodacom shop but they were offline 4 - I then tried to call Vodacom to see if I could do a sim swop online - with no luck ( I have no idea why) 5 - Today I went back to Vodacom - today they have sim cards - but are offline So almost a week later I am still don't have a sim card or any idea when and if this will ever happen. It'll be safer to cancel my contract and move over to MTN!

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Reviewer88960
,
Nov 20, 2015 2:33 am EST

Vodacom agreed to cancelled one of my data ([protected]) contract due to no signal. The handset including the sim card was hand delivered to Vodacom on the 31/08/2017. Since then I still get billed for the cancelled line despite that all vodacom staff advise that, that line is on a prepaid number. I have been lodging compliants, exhausted my airtime every 2nd week since August, spent hours on the phone and still Vodocom account department and cancellation Department cant get it right.. Line has been cancelled there for my account must be credited and my line must be reactivated. So I guest Vodacom expect me to pay a full bill at the end of the month of my other two lines that has been disconnected due to vodacom incompetency and staff that cant do their work.

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Leadme
, US
Sep 20, 2010 11:29 am EDT

Around a year and one month ago I got an htc p3300 on contract. Loved it. Then this year it started having issues. So far i've had to send it in for repairs three or four times - either for whitescreening problems or freezing. Lately it's stopped reading any sd card that I put in - which pretty much renders the phone useless as none of my applications run or can be run - terrific.

I sent the phone in, it stayed away for 9 working days (Which is over the 7 promised by vodacom) and when it was returned nothing had been done - apparently there was no problem. Unfortunately it still doesn't read any sd cards. I've tested the cards in other phones, laptops etc and they work fine.

So now what, I send it back again and lose my phone for another 9 days? What will it take for vodacom to replace this phone? How many problems does it need to have? This is getting ridiculous.

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Smurff
, US
Sep 23, 2010 7:38 am EDT

I also have a problem with the signal dropping and in general unreliable. I have reported this to no avail. Today I am off to MTN, where hopefully I can resolve the problem. I would advise others to do the same as vodacom appears to be completely unable or unwilling to rectify the problem. I note that the CEO has the audacity to report in the Sunday papers that we in South Africa are getting a similar deal to that overseas. He is completely out of touch with reality.

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M A Nel
, ZA
Feb 15, 2011 8:08 am EST

Good day
My complain is as follows: I hand in my phone at vodacom tzn mall at calvin. He gave me my cusomer receipt, there was no external damage on that phone it was brand new, I open a contract with vodacom in desember 2017. After 2 weeks my phone just went dead. (There must be something wrong with the pc of that phone) it is a brand new phone. After 3 week vodacom tzn phone me to collect my phone... Still broken and in a very bad condition. I ask calvin wat's happening to my phone, he keep telling me that fone is handing in like that an shout at me that it is user damage. I phone vodacoms cutomer care several times and sent e-mails aswell, with out any help. I want to know if there is some one who can help me? I have a contract with vodacom with out any working phone... And it is damage at one of the vodacom's centers. My job nr on that phone is 6302095 phone nr [protected]. I want to sent photos aswell of my damage phone.
I realy hope some one will not ignore this problem.

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Ka_7
, ZA
Jun 30, 2011 3:15 pm EDT

Vodacom has never worked properly and all they ever say is: "We are busy working on it"

Why must we pay for a service that is non-existant? Why would I pay for something that never works? They don't give solutions - just say "please be patient"
Patience for a lot of people can only go that far.

Cellphones are called Mobile phones for a reason. I was told by someone at Vodashop to rather get a different Service provider sim card as a back-up... So, if I'm in trouble one day and my vodacom cellphone doesn't work, I must tell my attacker to hold on, so I can just quickly change my sim card... Come on people.

I'm fed-up with Vodacom.

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Nico Fourie
, ZA
Apr 15, 2012 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I logged various calls with Vodacom's customer care department with bad cell phone reception in my area. I even contacted Helopeter and also on Facebook! I was promised that a technician will come and see me but I havnt seen anybody yet. All they do is to reply on Hellopeter and facebook. They also phone me and pass the buck.
I'm running a business from my phone from home and by that I'm loosing lots of business and income. What do I have to do from here on? Please is somebody out there to help me!

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didineo
, ZA
Nov 06, 2012 8:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Some one who works for vodacom sa is leaking my account information to their family member and its not the first time this has happened I called vodacom on serveral occagions complaning about this matter.what they tell is is that I should provide them with. The name of the perpertrator.am filling abused by vodacom. And am taking this matter feather becouse cleally they dnt value their costomers.

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Mrs Hendricks
, ZA
May 23, 2013 5:01 pm EDT

I took 2 top up contracts at their Tygervalley branch in Cape Town. I could not get the phones immediately because porting (from MTN) couldn't be done on weekends and had to return to the store on Monday to complete the contract and collect the phones.On Monday, wanting to collect the phones, I was told that I can only get the phones once I receive a confirmation sms that the port has been approved which could take anything from 1 hour to 24 hours and I should walk around in the center for a while to see if I receive the sms while still there(during my working hours). Luckily, got the sms within few minutes and was able to take the phones. 2 days later, I was still not able to make or get any calls, couldn't set up email, couldn't use bb, etc. Decided to call Vodacare line 111. I was informed that I was loaded as a prepaid customer not a contract customer and needed to go back to store so they can load contract correctly. I called the store and spoke to sales agent Cindy who did not listen to a word I had to say about what Vodacare line told me and insisted I should redo the troubleshooting steps that was already done with Vodacare line the night before. When I asked to speak to her manager I was informed she's not in store, asking for anyone in charge, I was told there is no one else there(?!) and when asked to speak to anyone else that was prepared to listen there was a long silence and eventually the phone was dropped in my ear. I called the store back and asked to speak to manager, again I was told she's not in the store, asked to speak to someone in charge and was put through to Louisa, the supervisor. She eventually reactivated the contract and I was able to use phone. Explained to her about agent Cindy and asked that the manager calls me back to resolve the bad service I got from her. I called the Vodacare line to ask where I could lodge complaint of service at store, was told to log it on Hello Peter (no other option available. Wow!). Called the store back the afternoon and asked to speak to the manager Analise, who was going to call me back but had no idea what happened. I had to explain everything again and asked to get feedback on what was done about the situation. The second phone(my daughter's), not the number to which the contract is registered, then received an sms that the limit is now increased to R3000 (this also is on R99 top up contract) and receive a call to enquire if all ok with contract. Were advised that it is not the number that has a problem. Received a call back late the following day from manager who now claims that supervisor was busy at time and that was what I was told, not that no-one was in store and could not tell me if all other staff in store was also busy since I mentioned that I asked to speak to anyone willing to listen and also insists that the call was not dropped on me but Cindy was keeping quiet and responding because she was listening. She apologized on behalf of Cindy, which I am not sure why as according to her, clearly she did nothing wrong and the call was not dropped. I informed her that I was not happy and the apology was not good enough and their service, especially to new client is shocking! Also told her that I would follow their advise and make their problem Hello Peter's problem and that I won't even waste anymore time discussing the ridiculous sms that the 2nd phone received as clearly assisting their customers is an impossibility for them and wastes time and energy. She insisted that she will assists and when pressed repeatedly whether she feels she assisted me in any way, she eventually conceded that she did not assist me with the problem that I had. So much for the Vodacare line answering line of how can I make you smile! You should change your go Red campaign to be appropriate Vodacom, cause the only thing that is going Red, is your customers who are supposed to be your number 1 priority not only at your Vodacare line, but also at your stores!

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Rudie Swanepoel
, ZA
Oct 25, 2013 9:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Vodacom does not respond when we call them to complain about our bad reception. My modem light is always green and very slow. I have a business and website that I manage but with this reception, I am not able to do my work. I cannot send big files because 3G is a rare "thing". Phoning customer care gives my the same result when I phone the graveyard...NOTHING. Vodaom is a huge company and if you go to their website, it is just promotion of things that they wants to sell like and phones and whatever...but their services is truly seriously bad. We manage a game farm bordering the farm where Vodacom has their tower on. A couple of weeks ago, their technicians asked us where the road is to their towers! That explains everything! I live in Marble Hall in the Limpopo Province of South Africa...with the "GREEN SIGNAL" instead of the BLUE! This is Vodacom's LEADING "EDGE" reception...

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Martunet
, ZA
Jan 19, 2015 6:00 am EST

i have logged queries with vodacom and hello peter and vodacom has still not done my refund. they ran a debit order for a contract that was cancelled with nashua. i have sent all the documentation to them, the cancellation documents and the bank statement showing that they ran the debit order. in decemeber i called them to ask why the debit order was run if the contract is cancelled. they had the excuse that Nashua did not cancel the line. which to my knowledge was cancelled. so nashua migrated to vodacom and the line was activated again and the debit order ran. vodacom cancelled the line in december and promised a refund which was not done yet. i call them once week to find out how far the refund is and last wednesday the money was supposed to be in my account which is not. when i spoke to them today they had put me through to different departments numerous times and they cant seem take responsibility. the bucket keeps getting passed. i sent them mails over and over again. but they say they never received the documentation which is a blatant lie. they are quick to take your money but they dont want to give it back. the staff there is incompetent. they are frauds. they blame me for this and keep stealing my time and effort. does not matter how many times the documentation get sent or i make calls they keep passing the buck and dont want to do the refund. i am so sick and tired of them. i have wasted many calls and emails and too much time to get this sorted and i dont know where to go or what to do? please help. i need my refund.

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Kathykl
, ZA
Jul 10, 2015 7:41 am EDT

I have 3 contracts with Vodacom, the contracts were moved from Nashua Mobile to Vodacom when Nashua Mobile went under. Since we moved, I have been trying to get access to update on the VODACOM site access to purchase date etc. There is no master account holder on any of the 3 cell phone numbers or any of the 3 accounts. I always have to call the call desk. There are always issues with getting the service. I have logged calls the calls have been sent to the back office and still the issue persists. I have spoken to the team leads / supervisors and they put me on hold and then never get back to me.
I am cancelling my debit order until I get the matter sorted out. I will also send a mail to Carte Blanche I am positive that I cannot be the only person that experience incompetence daily, yes daily. everyday when I drive home I call VODACOM and I get no resolution to my problem. I am also writing a public letter which I will send to the newspaper hoping to get some response from VODACOM. I challenge VODACOM to contact me.

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Reviewer24784
,
Aug 27, 2015 4:05 am EDT

I am sick and tired of Vodacom and it lack of customer service. every month i must call vodacom and every time i call they supposedly log my complaints but it never sorted out. i am paying for itemised billing but i have to constantly fight to have my statement and itemised billing emailed to me. i am charged ofor services i canceled four months back and the call center agent tells me that they do not see it on their system and yet i personally went to a vodacom outlet and had it cancelled. when i asked her for a proper channel to complain she rudely tel;ls me that there is no way to complain which makes me womder what exactly am i paying for here honestly. i have openly expressed my dissatisfaction to vodacom when they send me they questionnaires but till today i have never received a call from them attending to my complains as a customer. I can say for for sure that I am not renewing my contract with them.

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Reviewer96273
,
Oct 22, 2015 4:08 pm EDT

Yesterday I sent an email to vodacom blacklisting department for them to blacklist my ipad, I than received an reference number ec-oxnl-3edmnv stating briefly that they received the email and that they will attend to it, today my dad albert madlala, vodacom account number [protected] who is bought the ipad for me receives an sms from his [protected] number from a lady call called deborah kekane stating that because a cell c sim card was used on my ipad I must call cell c, I am a vodacom customer on their contract, I receive 1gig each month on [protected], which I use on my ipad, mac book air and lenovo using a router, using [protected] and the imei number I provided them of the ipad would be enough to blacklist the ipad but noooo its not their problem, I must call cell c, let them sort it out, ask cell c to help me a vodacom customer blacklist an ipad I bought at vodacom.

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Zhiklane
, US
Sep 14, 2010 6:42 am EDT

Why again... why do you insist in sms'ing me at 2am... in the wee hours of the morning... I remember commenting about this bad practice of yours last year.. and yet again you do it.. for the past two month, I have been receiving your notification sms's at around 2am... waking me up... I have asked you gys to stop send sms'es to me when i am asleep... I do not need to know at 2am that i have used x% of my data bundle... surly that can wait till the morning... SO again PLEASE STOP SENDING ME SMS's WHEN I AM ASLEEP... I DO NOT WISH TO BE AWAKEN TO READ YOUR USELESS NOTIFICATIONS...

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Freeman37
, US
Sep 20, 2010 11:22 am EDT

I got e-mails from Shafiek Wyngaard informing me that a consultant will be in contact which never happened. I had to send himher another e-mail telling himher that no one has contacted me yet. I then received an e-mail from Abigail Julius saying that they have liaised with a consultant at their Vodacom Direct Help desk and requested that they must contact me urgently which never happened.

Vodacom is a big company and I was hoping that they'll treat clients with respect and professionaly but clearly i was wrong. It really get's confusing whether they don't have enough staff or maybe unprofessional and unskilled staff or they just ignore their clients.

I have never struggled before with other networks and I thought that I would get the same service from Vodacom. I don't see a necessity for them to advertise whereas they fail to deliver. This is unacceptable and a waste of time.

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Nomande
, US
Sep 22, 2010 10:09 am EDT

I took out a new cell phone contract on Sunday 4 Oct 2017. Faizel, the person assisting me was extremely helpful in resolving all my queries. (However, the Manager of Vodashop Cresta is an extremely rude person that does not understand the concept of Customer Service. Shame!)

I needed my cell phone number migrated from Virgin Mobile. I received sms's providing the necessary PIN and confirmation that porting my number was approved. On Monday afternoon I happened to be at Cresta again and popped in to ask why my SIM was still inactive and was advised that it would be activated by Tuesday and that it is normally done within 24 hours. It is Wednesday the 7th and my SIM is still inactive. I use my cell phone for business and as you can guess it's been extremely difficult not being contactable during business hours. Please will someone tell me when my SIM will be activated! I have logged a query via Vodacom4me yesterday but for some reason they never communicate using the method I request which is normally via my email address so I do not expect too much from them.

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Anskious
, US
Sep 29, 2010 12:11 pm EDT

I went to vodaworld cresta, its the beginning of their new booklet I asked for a laptop the staff simply informed me that its out of stock. I asked when will they recieve stock the staff simply gave me attitude and ignored me. I went back an hour later to get information about the laptop as I really want it and need internet urgently. I waited about an hour in vodaworld standing at the counter no one helped me, there was about 5 staff members standing around, sitting and chatting to friends (this was not work related I could hear it from the chat). Other staff members standing around in the shop reading magazines and fiddeling on their phones (this was also not work related). The store was not busy at that time - no one helped me!