- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
no service delivery to client
Been reporting about for too long now, and I am real ****** off of vodacom service.I am on contract for 24mths expiring 2016 but ever since I've renew my contract have'nt find happenes as almost 10 times months I have to call vodacom requesting BIS real wat the issue with this bis thing as I am only receiving Aitym and all my social netwrk ar not wrking due to this stupid vodacom bis any cud please assist by cancelling this stupid contract. And put me back on prepaid as m so fed up of this now.last time I spoke to vodacon consultant promised me that this issue won't give me problems again everything is sorted but I am having same issue of not having a bis bt receiving aitym.Exactly what contract I am in? Just cancell it pls asap.no [protected]
continuous repairs
I have a contract with Vodacom and 3 months later had to take the phone in for repairs (the camera froze when taking pictures and the battery wasn't charging properly). My phone has been for repairs 4 or 5 times in less than 1 year (december 20 2014 I will have this phone for 1 year) yet I have the same issues, all they do is give me a "device exchange" as they couldn't find the fault. I took it up with Monja who apparently is more senior and all she can say is I need to book the phone for repairs but also admits that when she tested a BB9720 the camera froze, yet they will not admit that this specific model is a problem! 1 year later I need to book this phone is again as the charging block is totally screwed yet they will not give me a sattisfying solution!
The complaint has been investigated and resolved to the customer’s satisfaction.
iphone repair
My iphone battery packed up and it was replaced by apple as it was under a year old. The new one stopped getting signal after 8 days. Vodacoms techs tried to fix it and want to charge 3600 for a damaged sim card hlder? To date have had no response except will get back to you in 24 hts or call u back in 10 min. I am still waiting. I am giving them 24 hrs and then my attorny willstep in as I am now gatvol.
The complaint has been investigated and resolved to the customer’s satisfaction.
iphone 6 - 6 month waiting list
I was due for upgrade in July 2014 and my name was placed on a waiting list for the iphone 6 (128 gig) during July 2014 at the Vodacom shop at Sanlam Head office in Bellville. I've followed up on numerous occasions after the release date of the iphone 6 in October and was told that the store is waiting for stock. On Thursday 11/12/14 I've received a message from the store that they will not be receiving any stock in 2014 and that they will be starting a new list in January 2015.
I'm really dissappointed that I was made to wait months before being told that the store will not receive iphone 6 stock. Had I known this I would placed alternative orders for the phone via a bigger outlet, online sales, istore etc.
The complaint has been investigated and resolved to the customer’s satisfaction.
fed up!
I am so fed up with this ridiculous service received the last + - 2 months. I filed a complaint through hellopeter on 18 nov 2014 regarding no data reception and absolutely no internet connection available. I got a response via a phone call where i was told that the problem was taken care off. The call centre agent informed me that they would contact me again to find out if i tested the service but with no avail. I pay about r 1500 a month for internet services and so called smart service. I am fed up with not being able to connect to anything while i can see the towers used by them right outside my home. I am willing to go the full mile to get this sorted out. I invite any person who works for vodacom and who will see this complaint to my house and surrounding areas to test and live through my frustration.
The complaint has been investigated and resolved to the customer’s satisfaction.
My phone has bieng blocked so now is not working.I need your help, i have being using this phone for 3 months and is insured but i can't remember a policy number.
Hi customer care,
I am not happy about the service i got today [protected]) i have ask on a number of time to make one of my cell numbers a master account holder. As none of my numbers on my contract is a master account holder can you pleassssse make 071 60 xxxxx my master account holder.
I will be logging more call tomorrow as i see vodacom closes call before it has been completed successfully.
advertising a product that's not available
We have an upgrade available and this so-called fantastic deal for a Sony Xperia phone together with a Playstation 4. It has been 2 weeks since we signed the contract and were told that the phone + playstation will be in store within 2 days. Well, its more than 2 weeks and the consultant from the Fourways store does not bother calling nor returning our calls. Apparently all stores are out of stock indefinitely! How can one advertise something that's not available...is this not false advertising?! The unhelpful Vodacom Head Office switchboard operator will NOT put me through to anyone senior as these people are only available for the more important corporate clients. Customer Service is diabolical and for such a large organisation, this is shocking and they should be embarrassed for more reasons than one!
poor service and avoidance of accountability
I am completely flabbergasted at how bad and how indifferent Vodacom's conduct towards their customers has become!
After more than 10years as a Vodacom subscriber, I am now seriously considering leaving the network for what I guess will become the devil I don't know. I signed up for a new contract with Vodacom on Sunday 23 November 2014 at the Vodacom Shop at VodaWorld. It is unfortunate that I did not get the gentleman's name who assisted us, but his attitude should have been an indicator of what was to follow. Throughout the process he barely spoke two words to us, conducting the whole transaction in silence and evidently not doing what we had asked of him.
I think my instruction was fairly simple. In your catalogue for the month ending 6 December, you have a package deal. This deal included the following:
•A Samsung S5 Mini LTE
•A sports armband with earphones
•A Vodacom Smart S contract subscription
•and an extra 1GB data @ R99
•All this at the sterling price of R379
I asked for two of this deal on one account, with only one SIM Swap required (as my fiancé already had a micro-chip and I did not).
What I got was:
1.Two lines on two accounts (instead of the one account I asked for). So every time I call in to fix something on one line, it's another process to do the same change on the other.
2.No SIM swap. Having waited the whole day for the contract to come into effect, I then discovered that I could not use the new phone because the SIM card was still not registered on the network. When I called in 6 hours later, I was informed that there was NO SIM swap requested on the system. Only then was a request for a SIM swap made.
3.The following day, I further discovered that the deal I had requested was indeed not the deal I had received. Although I had received the phones and the "gifts" and the subscription cost, there was no 1GB data voucher loaded on either one of the accounts.
Furthermore,
1.No one bothers to explain the basic things. Things which I honestly feel if the gentleman had nothing else to say to us, he could have at least mentioned and asked which options we preferred. For example:
◦Caller ID is automatically disabled. It can be enabled at a cost of Rx. Would you like us to enable this for you?
◦International calls are automatically blocked. Would you like to be able to make international calls on this line (understanding the cost implications)?
◦Your default credit limit on this plan is Rx. Would you like to increase or decrease this limit?
As a customer, I don't appreciate having to call 111 every time on matters that could actually have been ironed out upfront because you know them and they should form part of the contracting process! And then when I ask for the complaints department I'm told there's no point complaining! Really?
Vodacom don't even have a complaints option on your site. I had to call in today to the same call centre that yesterday told me there was no point complaining to get an email address that I do not even think is correct. The address they gave me is for Vodacom Life Assurance which I doubt deals with contract sales complaints!
I am saddened and disappointed. If it was the attitude of one person I might say that it was one incident and it was a bad day. But the response I got when asking for complaints tells me there is a bigger problem. A problem that it does not seem to me they are bothered to do anything about.
The complaint has been investigated and resolved to the customer’s satisfaction.
I completely agree, I myself am considering switching over to another network after more than 10 years of being a Vodacom customer. the service is so terrible, it's disgusting!
missing airtime
I am highly disappointed in the fact that Vodacom is robbing me when I have so much of dealings with you guys I spend a total of R7000 to R8000 per a month on telecommunications with Vodacom and this is the thanks I get.
Last night my airtime balance was +- R1189.2 if I remember clearly also my data was +- 1.46 gig remaining and as soon as I get home my mobile connects to Wifi (Iburst) so my airtime could not have got depleted on on out of bundle internet usage like the contact centre agent has mentioned to me neither could the Mymig 2gig bundle I had get depleted so quickly. It’s impossible.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude staff
I originally called the vodacom customer care call center to enquire why my blackberry bis was being stopped on my account. I was due to upgrade but was waiting for a specific phone to come in. During my phone call it came to my knowledge that I had last upgraded in october 2012. Throughout this conversation my mental capabilities were being undermined my one of your call center staff, portia, who kept telling me “she had explain and does not understand why I don’t understand”. She was trying to explain that I had to work out the extra months from upgrading early, but could not tell me how I have gone from starting the contract in october 2004 to needing to wait until december 2014 to cancel. She had previously spoken to my father and mother, to acquire permission to access the account as it is in my fathers’ name. Portia also kept telling me “if I do not understand then I must ask my parents to explain as they understand. She also said I must go to a vodashop to get them to explain to me. Just out of interest sake I ask my parents if they understood what portia was explaining. They both asked me in what respect as they had spoken to her about their own contract and not about mine. My mother did however say she was extremely rude and it seems that but telephone manners are all that is needed to work at the vodacom customer care call center. Strangely I had also spoken to a manager, think his name was mpho, who also could not explain and was just as rude. So to get a better explanation I went to my closest vodashop, which is at musgrave center. By this stage I wanted to cancel my contract as I was no longer interested in doing business with vodacom. My mother even said she made the biggest mistake by upgrading with vodacom. When I was eventually assisted, I was told that vodacom normally cancelled the bis on the 21st month of the contract and could not tell me why. He then advised that I go to a vodacare shop, but should not use the one in durban, as they are useless, but rather go to gateway. So I went to gateway. I was told there that my contract must have been signed in december 2012 as that was when I could cancel. When I asked about my bis, I was told that bis was used in a pro rata format and that is why I have already used 24 months. When I went home I looked into this story a little more. Only to discover that the upgrade was done on the 18.10.2012. So I went back to gateway vodacare to find out more. I was told that the previous contract must not be considered when calculating the contract expiry date and he does not know why I cannot cancel my contract. He then tried to call the cancellations department who never answered and said he left a message for them to call me back as the are very busy, however he does not think that they will call today as the close at 16h00. I am still waiting for them to call me back. I also enquired what it would cost to cancel the contract early and he said I would have to pay r74.00. I then called vodacare again and they advised me to call the cancellation department on 082 1958 and they are open from 08h00 until 18h00 or 17h00 on saturday. Well they never answer that phone, so I went back to gateway vodacare. To my surprise I was told yet another story. So I was told the same story of how when you upgrade early you still have to finish the last three months at some stage. This time I was told exactly how I went from beginning the contract in october 2004 to ending in december 2014. Strangely enough when I asked him how much it will cost to cancel early he told me r186.00, where did this price come from. Thanks to poor customer service and high prices from vodacom, I have no time for vodacom. I will never take out another contract with vodacom and will make sure everyone sees the bad service they give. You seem to always advertise how fast lte is, try lte your staff. All I want from vodacom is my number, so please tell me how and when I will get my number free to use on a helpful service provider.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud - negligence on contract
I have recently become the victim of sim card fraud.
The sim card that I got on my vodacom contract (Attached) for a top-up data package of r69 per month was stolen from my car whilst my samsung tablet was in for repair. To my knowledge this sim card was only a data card and would be capped to the data as per the contract for r69 per month and that should I require any further data/airtime I would need to top up.
At no point did anyone explain or is it stated in the contract that the line would be open for calls and airtime unless topped up. I never received invoices for this line ([protected]) since I signed the contract, only the r69 per month was shown on the monthly statement. It is not even possible to view from my vodacom account online.
The first notice I received of the amount charged against this line was on the 29th september 2014 when a deduction of r7, 688.93 came through on my bank account of which only r2, 030.39 was for my red vip cell phone line [protected]).
I immediately contacted your customer services line where it took the operator about half an hour to locate what the charge was for. After I phoned the number it was picked up by someone else on the other side and I requested the operator if it is possible to trace to which the reply was no. I then requested him to immediately block the line. He promised to report this to the fraud line and they would call me within 48 hours – I am still waiting almost a month later!
Unfortunately the person that stole the sim card had already made another r4, 730.55 worth of calls on this limited top-up account before I found out that it was stolen.
I hold vodacom responsible for the full amount r10, 389.18 (Less the 2 months r69 per month) as this is a top up account and no calls or data above the r69 should have been allowed without a topup on the account made by myself.
I agree with you someone upgraded my Vodacom data account without my knowledge and I'm struggling to sort it out with Vodacom, useless call centre operators. I'm thinking that it's an inside job hence the reluctance of the Vodacom call centre staff to help me. I wish we had a STRONG CONSUMER PROTECTION agency in south africa, corporates do as they please because there's no one policing them.
faulty gear missing
This was the forth time I handed in my gear for repairs for my Samsung galaxy note 3. It was handed in on the 10th of October, when I return yesterday to enquire about the gear, they can not find it, it's missing. This is not the first problem I'm having with this shop. Previously when my handset was in for repairs, 4 weeks later I went to the shop, they gave me the wrong phone back.my nr [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
repairs - phone can be thrown away
The last week of September I took my contract cellphone which is now a year old (Blackberry Q5) to the vodacom service repairs centre in Lakeside Mall Benoni. The so called technician who was very rude (obviously not wanting to work on a Saturday) took one look at the phone and said you can throw it away. The problem was that the phone said battery not connecting or something like that. He said its water damage and they wouldn't be able to repair it and can be thrown away. I said to him that the phone has never been close to water or steam and cannot be water damage as no one ells has the phone except for me. He responded ''oh sorry that is how it is and I don't know how but its water damage) and he starter to help the customer behind me rudely taking his concern ells where as now I was starting to irritate him. Not being happy with the answer he gave me I took the phone to a local repairs shop. the guy had one look at it and said that is a software problem. he updated the software and after me needed to pay R700 the phone is working 120 %. I have 2 contracts at Vodacom and feel so disappointed that that's how they treat their customers just because they are lazy as hell. I want my money back which I needed to pay to get my phone (that is under warranty and covers software) back!
contract payment not updating
In the month of may 2014, vodacom DO bounced due to no funds in the account and the bank charged me R135 for that. 2 weeks later I cancelled the DO and at the end of June I want to Colombine vodacom outlet and paid R450 and again in the month of august R200. However Vodacom agent called me saying my account is in arrears with an amount of R699. When I followed up with them they said I last paid in April. They told me to send a proof of payment however I only managed to send the one for august and the outlet could not assist as they wanted me to give them the date I paid at the beginning of July. The line they have closed I have never used the number. The problem is that I might end up being blacklisted and the vodacom agent i spoke to in 2 different occasions was so rude to a point that she dropped the fone on my ear. Please assist, I want to cancel this and my name not to be listed as of a bad payer. The contract is ending at the end of November 2014
The complaint has been investigated and resolved to the customer’s satisfaction.
conned scam
Mr Fanie Van Eeden
ID [protected]
Cell number [protected]
Office number 017
6245159
Re: Complaint about bad service and con trick by
Vodacom telemarketing
Since the inception of cell phones I have had
this contract and number now VODACOM IS PLAYING ALL KINDS OF FUNNY TRICKS ON MY
BANK ACCOUNT
1. At the beginning of June 2014 ± 4th July Vodacom
call centre phoned me about an up-grade of my cell phone contract [protected]
2. On the 17th June Vodacom and I agreed on a
Asha Nokia 210 enquiry number [protected].
3. On Friday the 20th we agreed that the hand
set will be delivered to c/r of mill and north road Bethal enquiry number
[protected]
4. On the 23rd July the up grade request was
done 0821959 enquiry number [protected]
5. On the 23rd I was conned into the following unwanted stuff Tech secured,
Everyday off peak, elite mobile order; way bill order COMI00155057Tech trace
EM3899587-4, Kintel EM [protected], EM [protected]
6. Upgrade quation [protected] spoke to Channell wrt to cancelation
of Kintel Techsure, tech trace. The cancellations were agreed upon.
7. On the 29th August 2014 Bianca from “OUT
BOUND” contacted me who informed me that I have a new contract with the
following number [protected] and recommended that I cancel the contract with
Vodacom because I am the ownwer of
number [protected]
8. On the 29 th August I called the customer care number
082111 who referred me to cancellations.
9. On the 29 th I phoned cancellations at 082 1958 spoke
to Meggan with no joy, transferred to Jeffery again no joy he transferred me to
Rework and again a hopeless meaningless discussion. NONE OF THE AFORE MENTIONED
WERE PREPARED TO GIVE ME A REFERENCE NUMBER for the calls made.
10. On 30th July I received a SMS that upgrade
quote 9201013 was reversed and contract term reset to18/10/2014 contact number
0821959.( see item 6 above)
10. On the 31st August 2014a Uchoose Flexi 150
with number 071 6884428was activated
11. On the 2nd September 2014 Bianca from
“OUTBOUND” contacted me on [protected] and reinstated my long time standing
Vodacom contract on the number [protected]. Bianca also recommended that I
consult a Vodashop.
12. On the 5th Vodacom contacted me again via
my [protected] number and made some daft demands about having to return a hand
set.
13. On the 11th September at the Voda shop
Secunda Mall I did not get any use full help, however Sefudi Makgamaata (Sales Consultant) after
talking to an informant recommended that I go to the SA police and open a case
for the record.
14. On the same
day 11th September I tried customer care again and did not get any
help Faith the tele girl and a man in the back ground (Supervisor) could not
help at all they told me that I must deal with Vodacom Direct.
15. Today your Cancelation telephone number 082 1959 does
not work..12th September 2014.
IN MY OPINION VODACOM HAS CONNED ME INTO SOME THING I
DON’T NEED WHY ON EARTH WOUL A LIFE LONG MEMBER OF VODA COM WANT A SECOND
PHONE?
The complaint has been investigated and resolved to the customer’s satisfaction.
repair of cell phone
I got my samsung S3 mini at the end of April. During this 4 months it has been to the repair centre for the second time. Now I'm waiting 4 weeks for my phone to return and since then I lost data that I pay for extra and soon maybe more. I've spend hours on the phone to get my phone back because it's used for my business. I can't under stand why certain couriers can have your stuff with you in a day en ather
companies takes weeks. As I understand vadacom doesn't respond to the consumer protection act. I am tired of paying for something that is more away for me than in use.
The complaint has been investigated and resolved to the customer’s satisfaction.
incompetent and unprofessional staff
I have a blackberry 9720 phone which i got on contract 7 November 2013. The phone started having problems of reeboting itself and when it switches on the battery would be low when it was full before rebooting. I booked the phone in for repairs on 6 June 2014 at Mafikeng, the phone was there for 2 weeks, only to find out only the battery had been replaced. 2/3 days later the phone started again. I booked it in at vodacom Litchentenburg, i was initially told the phone was physically damaged and that i had to pay R1500 for it to be fixed. I requested proof of the damage(photos) no one was able to send the proof, eventually after all this i got the phone back and it was not the same phone (i was given a REFURBISHED phone), i sent it back to vodacom centurion they sent the same phone back to me, when asking why i was told my phone was 7 months old when i booked it in for the 1st repair and that it had exceeded the 6 months period to get a new phone.I decided to take the refurbished phone, charged it. The same day i started using it..it died and couldnt switch on nor charge. The phone was the collected by RAM from me 27 August 2014, after all this i called vodacom and i was told i am gonna get the same refurbished phone..it has been fixed and i dont know when they will deliver it.
NOTE:
I stay in Zeerust- theres no vodacom shop here and i had to travel back and forth 160km to take the phone for repairs and to also collect it. PETROL MONEY WASTED!
I am still paying for a phone that is not in my possession...4 Months later the phone is still going back and forth for repairs. Still not in my possession to this date.
My phone was 7 Months old when i booked it in for repairs but vodacom is giving me a refurbished phone...i dont even know who used this phone before, but my phone was new.
I spent hours calling vodacom and going back n forth to their shop and i never even got an apology for the incovinience caused.
I want to cancel this contract but i cannot even do that without paying a huge cancellation fee when the fault does not even lie with me.
M completely and utterly disgusted by the level of professionalism vodacom has shown..lesson learnt i will make sure i spread the word and ensure no one i know takes a new contract with vodacom
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery the incorrect sim and incorrect tel number
I order the SIM card uChoose Flexi 150 contract from Vodacom. But, they delivery the incorrect SIM and the incorrect telephone number to me .(I request my old number carry to the new contract.)
Then I phone to the Vodacom customer care centre since this morning 8:15am - 10.34am still waiting on line.
I just request them to fix my problem or cancell the contract before I use!
The complaint has been investigated and resolved to the customer’s satisfaction.
account / upgrade mistake
I’ve done a upgrade in March 2014 – was on a MyGig3 for R169
+ R8.99 xtra data Sim
Upgraded to MyGig1 with Samsung Tablet for R279 + R8.99 xtra
data Sim – done by Mercia Koopman
1 Apr – xtra sim was not working – Mercia said she made a
mistake and gave a xtra data Sim and loaded R149 1gig on it. Invoice R279
1 May – xtra sim was still not working – Mercia said sorry,
she still didn’t fix the problem – I need to come to the shop and fetch a new
xtra sim, loaded with R149 on it. Invoice R279
June – received my invoice – an additional R97 connection fee was charged and a additional R99 Subscription Data sim was charged and a R3.19 Data sim was charged. Invoice R478
10 June - I phoned Mercia – she phoned me back to
confirm she will rectify the mistake and make sure they credit the R97 and R99.
1 July - The debit order went off yesterday – it was again….
NOT SORTED OUT/FIXED AS PROMISED!
BETWEEN 2 JULY AND 26 AUGUST I'vE SENT A MILLION EMAILS - STILL NO JOY!
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible internet connection
Hi there, for the last 8 years I am on 3g contract with vodafone mobile broadband internet connection. it's never been so bad: drop down connections, no transfer possible, no downloads possible, freezing pages, can't open any web site, or open after hours if any... like today and everyday. i've been told again and again to wait: last sms from 16/09/2013 08:24:‘dear vodacom customer, please be advised that we are awaiting a new site planned avian park for your area to improve signal coverage and will keep you updated with progress. we can however not provide a timeframe for completion. we would like to thank you for your patience. kind regards, vodacom customer care lena field’wait, wait! since 27/11/2011... first it was bible house now avian park...?! nedkempton parkcbd next to ot international airport — for 3 years I complained do not remember how many times now and always receiving the same answer:the last one dated 06.05.2014:dear ned nedialkoythank you for the email. our records indicate your service request; s3-tkq37-7o780 is still with our network division pending for the future plans in the area. you should be informed by the senior agent from the network division as soon as the feedback becomes available. regards, kabelo mogorosicustomer careeservice team — future plans in the area... my questions are: when after I am struggling for more than 3 years what is the problem now that affects the network (it was not like this until 2011) at the same gps place i'm living for 17 years... really I do not understand... somebody there to explain me ….!
Ps. even now it’s getting worse: I can't do my banking on internet already because connection keep failing right in the middle of transactions...
Today it's terrible again...Reflecting HSDPA, GPRS, HSPA, 3G, EDGE connection; it changes all the time, it is impossible to maintain network connection. Furthermore it's 'dropped' as much as10 times per hour.. I continue to have this daily problem and my business is suffering dramatically! Is someone from VODACOM reading these thousands people's complaints at all?...
wi-fi router
I got a new contract for a Vodafone Mobile Wi-Fi R206-Z in March 2014. The wifi router lasted for 3 months and then suddenly didn't want to switch on anymore. Worked the one minute and the next it was dead. Send it in for repairs and after a week they said that it was beyond repairs and replaced it with 'n new model. The second one lasted 2 months and then the exact same thing happened. How is that possible? How can Vodafone manufacture products that only lasts for 2 to 3 months, but you have to take a contract for 2 years? Pathetic!
The complaint has been investigated and resolved to the customer’s satisfaction.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".
4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.
Overview of Vodacom complaint handling
-
Vodacom contacts
-
Vodacom phone numbers+27 82 111+27 82 111Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 658 658 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 82 111 phone number 481 481 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number16%Confidence scoreCustomer Service+27 821 904+27 821 904Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 4 4 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone numberVodacom Fibre+27 82 135+27 82 135Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone numberData Support+27 821 958+27 821 958Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone numberCancellations+27 821 7844+27 821 7844Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone numberSales & Upgrades+27 821 960+27 821 960Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone numberVodacom Business+27 821 940+27 821 940Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone numberVodacom Corporate+27 116 535 000+27 116 535 000Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone numberHead Office
-
Vodacom emailscustomercare@vodacom.co.za100%Confidence score: 100%Support
-
Vodacom address082 Vodacom Boulevard, Midrand, 1685, South Africa
-
Vodacom social media
Most discussed Vodacom complaints
Bad serviceRecent comments about Vodacom company
Cellphone contract - i1008217 (account number)![Accentus Inc.](/images/business/48-48/103800/103800.jpg)
![Tata Teleservices](/images/business/48-48/103672/tata-teleservices.jpg)
![Action Voip](/images/business/48-48/103579/103579.jpg)
![Abysse Corp](/images/business/48-48/103318/103318.jpg)
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.