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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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11:56 am EST
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Vodacom about theft

On 15/12/2016 I purchased some R55 airtime. Indeed during the day I made a couple of calls and may have sent an SMS or two.
At 21.20 I needed to make another call. Before doing so I dialled *100# to ascertain my balance which was at that point in time 44.49.
I dialled an 083 number and was still busy speaking (had been on the phone for less than a minute - just confirming an appointment) when the phone went dead and I immediately thought it was a dropped call. Checking my balance however I saw that the airtime was up!
I have been with Vodacom for more than 20 years (most op it on "Top-up" contract with little contract time so after the 5th of every month I need to "Top up" regularly) and this has never happened before. Please respond in an appropriate way as I do feel that I am being robbed (besides the fact that SA cellular rates are by far the most expensive in the world) and am angry enough to switch to another supplier. D

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Update by DVB-Tabaki
Dec 20, 2016 11:14 pm EST

Hi Again from DVB-Tabaki and the PtaVoedsel co-op.
Yesterday needed to purchase again some airtime and did so. R55 was bought and sent 2 small sms before making a call at 15h. The call lasted less than 2 minutes as it was just to confirm a delivery address with a client. Upon checking my balance (before the call I checked especially because of what happened previously) and this call did cost me R35.10 and of course my balance was just about depleted.
Vodacom steals on the airtime as well as on the sms sent.

I am switching over to another supplier although they are just as bad as the cell network in SA is a cartel and they all collude together. From now on am using the WA channels only. May you burn in hell for your dishonest, unscrupulous and scandalous behaviour which essentially the poor amongst us are taking the brunt. D

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anya123
, ZA
Dec 17, 2016 8:58 am EST

Vodacom usuaally sends an sms to warn if data is depleted. I also bought R300 airtime and used some of it. I neva received any sms and then my airtime was eaten up. They are thieves nothing new and not first time to happen

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5:08 am EST
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Vodacom play every day

Every time I play the play every day I win nothing but that's not the reason I'm not a sore loser the complainment is that I once on 30mg on 14 December and it said use until 14 December so I couldnt even use it it's making me angry cause I wanted but to use it but now I can't use it so please let me know ASAP cause it's not fare on me and other people complain on it too

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Gareth90210
, US
Dec 31, 2016 1:32 am EST

i dunno what the el you wrote.

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3:47 am EST

Vodacom upgrade services

I phoned vodacom online upgrade services to upgrade to a new cellphone on 24 october 2016. It has now been 7 weeks and I still have not recieved the cellphone. How is this posible that a vodacom franchise can procure a phone within 5 workings day from date of order to delivery but vodacom online cannot produce one in 35 working days, and counting. I have to date not recieved any communication from vodacom onlne as to the situation/stading for this phone, I have contacted them four times within these 7 weeks but no one can tell me when the phone will be delivered. This is extremely frustrating and disappointing. Time to move our business (+ - 10 contracts) to yellow team.

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3:07 am EST
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Vodacom vodacom not responding to requests to cancel number in order to use the same number at different service provider

On Mon 12 12 2016 I phoned Vodacom 082 1958 cancellations to cancel my number in order to use it at a new service provider I spoke to Phesego
who said i have been a loyal customer and Vodacom will offer me a new contract for R329 etc
By the next day I haven't heard from her so I phoned and spoke first to Kedibone and then Melusi Khumalo who said it was pending but he will do the deal When I RECEIVED THE EMAIL and it was R410 in stead of R329 I phoned and spoke to Maki and cancelled the upgrade and the number and got a ref no 1/[protected]
I thus ordered my new phone from MTN AND FILLED IN A FORM to port the number
On 14 12 2012 at 16h30 I RECEIVE A MESSAGE FROM MTN that port request has been declined
So I phone again and am told that at 15h00 the upgrade was loaded! although I never requested it!and its after 5 so upgrade people have gone home
So I PHONE AT 7H30 ON 15 12 2016 and Jocelyn tells me it will be investigated and rectified
By 11h00 I HAVE NOT HEARD ANYTHING so I phone AGAIN and ask to speak to a supervisor-mr TSHLOLOFELO. He promises that After he has emaile Joselyn he will rectify and see that the upgrade is cancelled AND the number in order for me to keep the number
I AM GOING AWAY ON THE 16TH [tomorrow] and I HAVE NOT SUCCEEDED TO GET THE NUMBER CANCELLED!
I have spent -+3 HOURS SPEAKING TO CONSULTANTS AND WAITING and nothing has been done up to now!
PLEASE HELP!?!

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2:49 am EST
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Vodacom breach of security, business account billing information security not secure

Vodacom permitted an individual to have access to our itemised billing information, putting our business at a security risk which has affected us so much. we have tried with fail to get assistance from Vodacom in regards to the matter. their call centre can not help us or even forward us to a helpful office.

Since June 2016 our statements hasn't been delivered to our postal address, on follow up we were requested to send an email which we did with no response until we followed up again telephonically, eventually we were given a vbs.admin @Vodacom.co.za email to forward our request, at the same time their consultant confirmed that there is an email address already receiving the monthly billing information. this so called email given to us is a personal email of a gmail account. we wanted to know how does such a security breach happen and we were informed that who ever had made changes had provided enough proof of being linked to the account. when we requested for that proof, the call centre is not providing any because they can only access the current information only, at the same time they can not escalate our case further. we have sent an email to the complains department with no response either.

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1:33 am EST

Vodacom contract cell numbers disappeared from vodacom site

I phoned vodacom customer care and explained to them that 5 of my vodacom contract numbers disappeared from from the vodacom site when i log in, so i can no longer see upgrade dates etc.They gave me a a request no.
A2-20FM-UHHW7 on 8/12/16, recieved a sms from a Sivuyile Kofi stating that my problem has been resolved, i logged in 15/12/16 and nothing has been done to the problem, still the same. I need to see all my contract numbers as it has been for years, what changed in the mean time that they decided to remove it?

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11:15 am EST
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Vodacom cell phone softlock

I transferred Ownership of my second cellphone number to my account on the 13th of November at the Vodashop in Woodlands mall in Pretoria. The consultant who assisted me never increased my credit limit on my account. Both of my numbers have been soft locked since the 5th of December. I have phoned 2/3 times every single day to unlock the 2 numbers, as it only unlocks for 1-2 hours, then I cant do anything with my phone. It has been 10 days now. I even went into the vodashop in Northgate and they could not do anything. Everytime I phone the solitions team the just unlock the phone and lodge requests, nothing gets solved! This is extremely inconvenient and frustrating and there is literally nothing that i can do about this. I have never received such bad service in my life. Paying R1100 for nothing.

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6:21 am EST

Vodacom fraud on my account

After a couple of disputes with Vodacom, and them escalating it and promising to call me back, they never did, I decided that I am going to move over to Cell C, just because of cheaper tarries, as well as lack of service from Vodacom.

My number was successfully ported from Vodacom toe Cell C 10 November 2016. On 13 November I find out that there are 2 numbers on my account that I do not own, but with the same contract, and that my account is still active for some reason. I went to Vodacom Eikestad to find out what my settlement amount was and was told R2500 roughly.

I then called accounts department and was told that the final settlement amount is roughly R2500, which I don't agree with cause they want me to pay for a full November, where these 2 random numbers have been using my contract for free, I feel I need only pay for the 10 days... I was once again told it has been escalated.

On 7 December a debit order of R5436 roughly was debited from my account. Why that amount I still don't know. I call accounts on 8 December, and the lady tells me she can see my account is still active, and that I should reverse my debit order and call cancellations.

I did exactly that and called them, and cancellations told me that they can also see the account is active with numbers that were never mine. She escalated the matter swell, once again to receive no call from Vodacom. From Friday we have been getting calls 6 times per day on average per day per phone from a Computer at Vodacom saying:" If you want to stay with the best network, please make a payment of R5436..." I got so annoyed I called Vodcom cancellations again.

I am now on hold with the lady... been busy for 40 minutes so far... she just told me that my account was cancelled the 1st of December, and so was my wife and I's number... We have been using these numbers with Cell C for 3 weeks by the 1st of December! To add to these lies... I was told on the 8th by 2 different people that my account is still active, and that there are 2 random numbers assigned to my contract!

Dishonest, and doesnt follow through to help with complaints. I previously complained that they charged me extra for data, even though my phone showed I had 2.2gb left for the month. I asked them to phone me in this regards... they send me an email with a bunch of numbers... when I phone back the lady says the system says the matter was resolved! :-(

I am furious at the lack of service, as well as incompetence of some of these people... Everyone says a different thing! And to add insult... after being on and off hold for more than an hour, and still being on hold cause nothing was accomplished, the next thing I hear is: "We would like you to rate the level of service you received..."

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5:37 am EST

Vodacom online

Good day Vodacom,

I decided to upgrade online on monday morning the 7th of November 2016.
This seemed very convenient and was promised my upgrade the next day which would have been the 8th of November 2016.

I was sent an sms telling me my Unique order number, etc on the 8th of November 2016. I realised this number looked like a Ram waybill number, so i went to the site which told me the order or waybill number was for them, however they had not been given an order or parcel as yet.
I then checked the Ram site on the 8th again in the afternoon, this time it said the parcel had been dispatched and was on its way to isando and it was received by them on the 8th.

I checked the Ram site again today the 9th of November and was happy to see that Ram was going to deliver that day.
I have received the undamaged parcel from Ram which to my Surprise had the following issues.

*The Samsung Galaxy Tab 3 lite 3G was missing from the parcel, however a Sim startup package was in the box.
*I received the Samsung S7, however the Sim card sent with the phone was not a nano sim which means it does not fit in the phone.

I now have a phone I cant use without a Nano Sim and I dont have a Tablet but i do have a sim card which gives me 100mb a month for 12 months... what a joke...

I tried phoning and spent all together 6 hours to your call centers, got passed from one person to the next, and when I found the correct lady to speak to, she told me the system is down and she cant help me, I must call back! I asked her to take my details and call me back, however she insisted I call back. I told her sarcastically how convenient that would be and she said thank you... I then put the phone down in absolute frustration in order to not start shouting at her...

I have not had issues with Vodacom before but I really am unhappy about the way I have been treated here.. it is now December the 13th and I to date have not had the corrier company come to return the items...
I have in the interim used the phone and unless i receive a call to rectify this matter I will be taking this to the highest level management to rectify for myself.
I will not be calling the call center back when the system is working as I dont know when that is... maybe tomorrow ... I need someone to tell me what I must do next...

I have a copy of my PO and then my invoice which I recieved from Ram... the difference between the 2 is a joke and I will not let this rest...

If I dont get a call back and/or instructions, I will go to my nearest Vodacom branch which must correct my order and make me happy again!

I never complain but I am at my wits end and need this matter dealt with urgently.!

Thank you.

Regards,

Paul Jackson
[protected]

details of order;

Quote ref: [protected]
Order #: U1024783
Date: 7 November 2016 - 12:01pm

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Update by 4mjacpau
Apr 10, 2017 8:30 am EDT

Good day to whom this may concern,

Please note it is now the 10th of April 2017, I have still not received feedback from Vodacom.
Patience is not a furtue when it comes to waiting for Vodacom to do something about my querie... never ending wait is going to come to an end soon.

Thanks so much!

Regards,

Paul Jackson
[protected]

Update by 4mjacpau
Jan 09, 2017 9:25 am EST

I have not had any feedback from Vodacom to date.

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4:39 am EST
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Vodacom upgrade and 3g

About 5 months ago I went to Vodacom key west for a upgrade as my previous contract came to a end.They phoned Vodacom and I was a silver client.I applied for my upgrade which included R110.00 airtime and 10 gigs once off data.First month went by no airtime and no data.I complained and I was told to take a extra contract out for the airtime, this was not agreed upon as it was included in the r199.00 contract price.They then said Vodacom made the mistAKE and that the contract must be cancelled and a new one done.I did this and after 5 months of debit orders going off on time still no airtime and no data.This make you a THIEF you are stealing money from your customers.The contract has still not been activated and you are still STEALING my money every month.Now according to your system I am at pre legal yet my statement from you shows that I owe you NOTHING.I took my Vodacom 3 g in as it was not working 2 weeks ago . they charged me for a new sim and promised it was fixed, guess what still not fixed and now my 16 gigs data has expired so you STOLE this as well.You are absolutely pathetic and I have been patient but now I am listing my complaints with anybody who cares to listen.BUT TO BE HONEST YOU WILL DO NOTHING.

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3:54 am EST

Vodacom incorrect contract. upgrade agent not correct

Dear Vodacom
I have had no luck with your terrible customer service lines. I have made countless calls from the very first month of my upgrade. The service agent that upgraded me gave me misleading and false information. For 15 years i have had limits in place to ensure my cellphone account is the same every month. I have also done this for my wifes phone. Uchoose smart s. Since my upgrade my wifes number that i pay for has some how become the main number as well. I did not ask for this change. I am being charged out of data rates and will be debited R2200 at end of the month for a package i did not ask for. I have spent at least 3 hours on phone calls with useless call centre staff who just log Enquiries and i have had no feed back about Enquiries. I am more than willing to cancel both my wifes contract and mine to leave this terrible customer service and move to a new service provider. From the first month i have noticed a billing issue and now no one is doing anything about it. No one is taking charge and no one is resolving my issue. It is ridiculous and pathetic how we are so happy to take peoples money but never willing to provide the service.

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3:32 am EST

Vodacom non delivery on my online upgrade

I've upgraded on Wednesday 23 November 2016, after I was promised my phone at the latest that Friday what should be a 24 hour delivery as promised in Vodacom's website I still after 3 weeks have not received my package. After Vodacom's consultant lied to me on Monday saying that Ram was closed that Monday so my package will only he delivered the next day I contacted ram with the tracking number vodacom gave me and they told me that the package was still with vodacom. On that Wednesday after alot of promises made by different vodacom consultant and even managers like Kelly from sales dept. I still did not receive my package. I reported it on vodacom's Facebook page and every time I get the same written response: we will get back to you.. So this Facebook page is also just a front to me vodacom's side clean but nobody fixed the problem yet. Then I wrote a complained on hello peter. Then I got response... Phone calls from 3 different people that can't believe this bad service I received, apologised for the poor service and again a lot of promises to sort out the problem and then you never hear from them again. Until the next complain I make on Facebook and Hello peter then another agent from the media dept contacts me only to say the something over and over again: I've send your complaint to this dept and to their manager but I never hear anything and I still do not have my phone! So I think I am going to stop payment my account after being a client of Vodacom for almost 10 years...maybe then I will get a service I pay for!

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2:26 am EST

Vodacom service provider service

I would like to express my dissatisfaction inregards to a issue i had, whereby my phone had been stolen and had called Vodacom to assist me in blocking the phone and blacklisting it. I had intially been told that i couldnt blacklist a phone over the weekend ( 11/12/2016), and would have to call back on the Monday. I called on the Monday, while i was at a Police Station ( Sandringham) to report the matter and get a case number. I was then told i need to get IMEI number, and then would help me. Then i was told that it would take 48 hours to submit a blacklisiting, due to system issue.

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1:38 am EST

Vodacom unethical behaviour / not helpful

From the 28th of November i phoned in to Vodacom to query an invoice they intended to debit me on the 1st of December apart from my usual account bill.

1. They told me it would be resolved as it was a fault on an invoice coming from September (this is the first consultant i spoke to on the 28th of November 2016, she issued a note for the solutions team to sort it Ref #1-[protected])

2. Vodacom proceeded to debit the amount that they wrongfully charged me for, i had to phone in to the bank to reverse the debit order.

3. I then phoned vodacom back and received the amount that i was liable for and paid it on that same day.

4. now Vodacom keeps harrassing me to pay the other money, which i am not liable for.

Vodacom keeps telling me they will get back to me, but no one ever does.
i have been having problems with Vodacom since March 2016.
I am very upset and want to cancel all my contracts with Vodacom.

Please see below the other references numbers that i received, every time i phoned in: 1-[protected] and 1-[protected].

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1:27 am EST

Vodacom cancel contract after 24 months

I have tried to cancel my contract due to bad service after the required period but they do not cancel the service thus my phone is still in service and now they will most properly sue me if I do not pay and the recording of my cancellation will most properly be lost or un available!

I'm so tired of people not doing the right thing and then you just have to pay!

You try and cancel your contract after you have been waiting for a answer on their customer care number for 50 minutes, and that is exactly the problem they just don't care because they have your money!

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12:51 am EST

Vodacom sim card activation

I'm in utter shock of the service provided by the vodacom consultants.
Firstly I was transffered three times before I could be assisted and then I spoke to Mpho Marumo from the direct department who was not helpful at all, she was even eating whilst talking to me!
I currently have a Vodacom prepaid sim card and I recently got a contract phone, I want to keep my old number using the new sim card (with the benefits) ..is it difficult to port my old number? and then she tells me that she wont be able to assist me? what is she there for, isn't she supposed to make sure that my query gets resolved? I don't want to use the new number, I want you to port my number and I refuse to give you back your phone and re apply for a contract phone again! can someone call me today and tell me what the way forward is...and please deal with Mpho Marumo she needs to go for telephone etiquette training!

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12:39 am EST

Vodacom poor service and unethical behaviour

I have been a client of Vodacom from the very beginning, today I have a record as a late payer because they have the wrong details linked to my ID, I have asked for a signed copy of the contact and it cannot be shown, I have given the right details of the person who has a debit order signed with them, yet they still have listed me at ITC as a slow payer and they still can not show me a contact, is this ethical.
I even have a note from the NCC forcing them to make contact is 14 days, yet they do not care. lucky a few more months and I get out of a few other contacts I have with them, MTM has nice manners.

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12:36 am EST
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Vodacom tax certificate

I have send the E/mail as below to your service department after I phoned them twice for the information. Can you please assist me

Hi

Attached is a copy of my ID as asked. I have requested a Tax certificate twice but did not receive it yet. I also changed my E/mail address but it seems that the change also did not happen.

I will be glad if you can send me a tax certificate for the period from 1/3/2015 until 28/2 2016. Please make sure of the correct E/mail address.

Regards

J C Swart
[protected]@gmail.com
[protected]
[protected]

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10:51 pm EST

Vodacom bought airtime and data and it is not allocated to my account

I have reached my limit of being patient with Vodacom customer services. This is my story. I had a contract with vodacom for +-12 years. I decided not to upgrade and to cancel my contract, due to personal reasons, but to keep my number and go on to pay as you go. This is where my problems started. On the 29th of November my contract was terminated. On the 30 th of November I bought airtime and data, as I am now on pay as you go. To my surprise my account balance remained on 0. I phoned customer services, and the agent told me to switch my phone off for 12 hours, then it will be fixed. After 24 hours my balance was still showing 0. Again I phoned customer services. I spoke to the agent and he said that airtime will be loaded to my account. 24 hours later still no airtime. This became a daily ritual. Phoning customer services, and I have come to the conclusion that the agents have no clue how to resolve this problem. It has been 15 days now. Daily calls to customer services telling my story over and over to agents who have no clue. Today I spoke to the team leader. She said that she loaded airtime I will get a sms. Still nothing. She also promised a call back from the "back office". Like all the promises of call backs and problem being solved, no one calls me back. I really hope that some how this problem can now be sorted out. Is it really so difficult to resolve this ?
My cell number is [protected]. Ref numbers 1-[protected], 1-[protected]. Calls made 30 November 17h40, 17h43. 1Dec 16h21, 16h22. 2 Dec 12h36. 3 Dec 09h35. 5 Dec 12h01. 6 Dec 15h03. 8 Dec 13h09, 13h25. 10 Dec 12h33, 12h39. Today 14 Dec 2016, I receive an sms from Vodacom to tell me my problem has been resolved, but I still dont have airtime or data. All I want is what I paid for. Please help me solve this because I am fed up.

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10:01 pm EST
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Vodacom data usages/charges

I have been trying to sort out a huge error on data charges from vodacom.I have received a complaint/reference number, (Ec-04f9-2qvytg), but nothing apart from that.
I haven't received any feedback, calls or anything to try and solve my problem.
I need vodacom to urgently get back to me, and give me a breakdown of the data usage and cost that they are charging me for.
I have read quite a few articles in the news of similar problems, and vodacom just doesn't appear to provide answers to any complaints!
This pathetic service is going to cost vodacom all our company's telephone contracts!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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