Vodacom
reviews and complaints

I loaded 1G once off data on the 29/08/2016 via online app. I received the invoice that the order was successful, today that data has not been loaded on. I have been contacted by 2 consultant after an online chat, where I requested to unlock my line by increasing my limit and also to load data on my line this happened yesterday 30/08/2016 the lady ensured me that within 1 hour my line will be opened and the data will be on. Today being the 31/08/2016 line still blocked and no data. I contacted Vodacom spend almost 20 min on the line after which the guy told me that the previous people that helped me was working on the old system and not the new one. but he will sort it out and that I should allow 15 - 30 min and reboot my phone 1 hour have laps and line still blocked and no data. I bought data on the 29/08/2016 as I knew my data was up and was under the impression that the data was loaded following the confirmation I received. but came to a shock that it was indeed not loaded. Are you tricking your customers this way into buying stuff that you do not load and they ends up getting billed excessively?

My phone was stolen a few days ago 27/08 I tried phoning customer care to block the the phone and sim after awhile I realized ut is a loosing battle the lady that awnsered the phone could not speak proper English to begin with and after a while she just ignored me so I dropped the phone and went in to Vodacom shop at Towers Mall Springs to block the phone and sim up till today the sim has not been blocked... I went to the SAPD to report the theft and get a case number for insurance purposes when I had all that I went back to Vodashop at Towers Mall the lady there said that I can get a phone for the ammount of R.2500.00 so because I still had my old phone that i'm currently using I asked if it will be possible for me to maybe instead of a phone get a tablet the lady discussed it with her manager and said that would not be a problem seeing that the tab I wanted wad exactly R.2500.00 and I would just pay the excess of R.300 on the insurance... the next day she phoned me back saying that head office says that I can't get the tab 'cause the insurance was on a phone and not a tab... now I have to take a crappy cheap phone 'cause the phone that was stollen was discontinued! Why would she tell me that the tab wont be a problem and the next day I'm strongly considering canceling my contract with vodacom!

On the 23 August I logged a complaint regarding missing airtime, the agent has promised to call me after an hour(when the system updates) however this has still not been resolved. I received an sums to rate the service I received and was advised via sums that I will receive a call back after 24 hours, its the 31st and I'm still waiting. Today my airtime went missing again ! Please cancel my contract Vodacom - I will rather use a service provider who cares for their customers!

My phone was stolen about three weeks back (11/08) and I have been trying to get my number back ever since by doing a sim swap at the various vodacom shops. Every time, I go to a shop and get helped, I am being told that the system is slow/offline and that I need to come back. I have been going to so many vodacom shops to get my number back because I am expecting calls and I need it. I have even called into the customer care service to resolve this issue but I was told to buy the sim card at the vodacom shop and call back into customer care for assistance. Now that I have the damn card and called customer care, I am told that the system does not allow them to perform a sim swap for my number and that I need to go to a vodacom shop to resolve the problem. Vodacom is a poor service provider, their service to their customers stinks.

Vodacom does not care about customers, vodacom removed my debit order without informing me about it, my account then got behind by about 2 months, after everything was sorted out i phoned for them to reinstate my debit order and the told me it was sorted out i waited until month end but no debit order when i phoned the told me the persor who set up the debit did not finalize it, the person i spoke to then assured me it will work the following month, i then had to take time off again from all my work and go and pay the account in cash, it carried on for three months thereafter my debit order is working now but because of the payments not being made on the same dates every month because i also have a job and cant just leave work as i please i want to upgrade my contract and im told i cannot get the device that i want. Im a loyoal vodacom customer now for almost 8 years now 4 years of wich i have been on contract i have three contracts with vodacom and im sure that i do not have to be treated this way i hope vodacom can do something about it or the will lose my contracts its not that i want to switch to another network its just that i have to upgrade my current phone is two years old and in bad condition [protected]

I recently ported my Vodacom number to Cell C, now i cannot receive calls on my number from Vodacom network, it says that the number does not exist, all other networks work.
Is this what Vodacom does to people when they move away from their network, sound very anti competitive to me.

I have been complaining to them for over a week, and nothing has happened

Why do you keep on sending me sms that my data bundle is used up and that now I need to buy? Then when I buy in order not to run out I get charged thousands of rand? Are you tricking your customers this way into buying stuff they do not need? Thousands and thousands have been extorted from me in this way. Can I lodge a complaint with the ombudsman as well?

I have entered into a new contract from cell c to vodacom it took almost 20 days to port .I received the sim on 26/08/16 and from there on i only am making calls and not receiving incoming calls .it is 5 days on the matter is not resolved despite sitting hours with customer care who cut your call if they are not in a position to assist.i went to the technical store they sent to vodacom technical who who cannot be contacted because no one is allowed to speak to them even the call centre and vodacom outlets .the matter remains unresolved and i hope this message will assist the executives to intervene .

I called Vodacom Customer Care several times trying to get an issue resolved wherein I got billed twice on the same invoice for account number QC151840-6 in the June 2016 Invoice.
If you look at the line items for the June invoice (number H2-ADZ1) you will notice that I got billed for both May and June.
I have called the Customer Care Centre several times and had the following calls logged, which have since been closed without my having been refunded:
Reference 1-90X93GK
Reference 1-[protected]
Reference 1-[protected]

I took a contract at Vodacom Eastgate on the 23rd July 2016, however the number that was given to me was not working as I could not receive incoming calls from it, when the number was called it went to a stranger. I reported the issue to Vodacom Eastgate, I was told it was a technical issue and their IT department was going to sort it out however this never happened. I went back to the shop and escalated the matter to the manager, his name is Johan, I requested that my contract be cancelled since they could not resolve the issue. My contract was cancelled and I was told that the money deducted from my account was going to be refunded but I was never refunded instead another debit went off my account even though my contract was cancelled.

I need help to get my refund, included deduction after cancellation .

I am writing this email with regret and disappointment as vodacom has failed me as a customer, I have been with vodacom for over 3 years and with that I have less rejected debit orders and I have been faithful in paying my account and also paying it in time for that matter.

Last month vodacom debited my account and the debit order was rejected, I had called them on the 26th of july to find out if the debit order went off and the said it shows that it went off and I advised them that I doubt it went off and I called again that is when the advised that it got rejected. I then made a promise to pay the rejected debit order and also the penalty fee on the 20th of august but on the 23th august vodacom only debited r 118 whereas the agent advised that the will debit r 218 so my account can be unlocked but to my surprise their cant unlock my sim card due to the fact that I was debited r 118 which it was not my fault but someone failed to explain that the debit order wont be r 218. On the 25th of august the debit order of r 218 went off but my account is still locked due to the fact that my debit order got rejected last month and the got the message on the 27th so now the cant unlock my message due to that.

I was robbed and my cellphone and other things, because my account is in arrears as per vodacom the cant even allow me to do a sim swap, I had to call vodacom begging them to please unlock my account but the cant do it until the get a message that my debit order was successful but until that is done I cant do a sim swap, upgrade or even get an addition cellphone contract with them. What a shem that after so many years being with vodacom I am treating like I dont pay my account, debit order went off successfully but vodacom dont want to unlock my account. I am planning my wedding which is happeining in two weeks but I cant plan my things because I dont have a phone or atleast a sim card. I regret being a vodacom client. To everyone whose thinking of joining vodacom rather go take a contract with other service providers before you get treated like a prisoner. Can some one from the cancellation department call me to cancel this stupid contract as vodacom does not value me as a client...

Mtn here I come.

I today phone Vadacom upgade with Ignise, Patricia, Mpho and hold for more 20 min with each of them and some of them said they will help and cut me off or cutt off completely. It is not the face time to get such a service from upgrade and my last upgrade a got such a service.

I wanted J1 upgrade where I have get two for R250. My upgrade is September 16 and I am prepare to wait for delievery just wanted to be help.

On the 5th of june, 2016, my father and I went to a vodacom branch in westgate shopping center for upgrades. The upgrades were approved and we just had to wait for delivery. A month later, my dad goes back to ask what was happening with the phones when they told him that they are waiting for the phones to be shipped in from china. Now firstly, they already had the phones that we wanted in south africa already, so why did they have to import new ones? And secondly, they did not even have the decency to let him now what was happening, he had to go to them the entire time for updates.
When they eventually had the phones, they did not want to give it to my dad for the same price that it was when we first went for the upgrades. My dad sent vodacom an e - mail to sort out the problem. They then told them that they will give him an older version / make of the phone (We wanted the huawei 6 and with it came a skullcandy headset - which came as part of the package) they said that they would give him the huawei 5 without the headset for the same price.
My dad accepted.
It is now almost three months and we are still waiting for our upgrades.

I am repulsed by the terrible service that we (Especially my father) have received.

I would like us to receive the upgrades, especially as the functioning quality of my cell phone is degrading, and also for my dad to receive a letter of apology or something of consolidation.

I tried to cancel my Vodacom contract with the Contract number I38635986.
The first Incident was in April when I tried to cancel the contract and I was told I have an outstanding amount which I then paid of. And again later in May I receive a statement and the Call Agent guy told me that I cant cancel the contract because I still have an outstanding amount because if the Vodacom debtors account tried to connect the Bank and they do not receive anything the amount owed to them will accrue with R100.
After they have explained that to me, I then paid the amount they owed to them plus the R100 and I then called them again to try and cancel the contract. And the agent told me that they have received the amount and they can cancel my contract with them and I need to switch off my phone for 24 hours after I will be on a prepaid again. I have recently received June Statement and August Statement from them. I am really tired of this now.

I have been phoned by Vodacom because I am such a good client to get a Mobile Wi-Fi 5G device as an upgrade on one of my devices.
After 2 failed delivery attempts (as RAM does not phone before a delivery) teh deivce was finally delivered.
The device have not been working ever since. I am able to pick-up the WiFi device on my phone but it
1. Fails to connect (Phone and device)
2. Fails to connect to a network (Red wifi icon stays red and
I have phoned Vodacom about 21 times WITHOUT anyone being able to assist me (to name a few...Charmaine, Faranaan, Sibo, Zama, Nthabiseng, Thlanipa). Walked into the Vodacom shop yesterday and they managed to see that the SIM card given to me did not correspond with the Pin and PUK number. They then did a SIM swop... no luck so I phoned again. Spoke to another 3 people + had to call a different number as well... I have been on the phone for almost an hour now.
To cancel the contract there is a cancellation charge.! Eventually got to a lady at contract cancellations (Mary) who had real attitude! I must say - I am the one being bullied here as I have absolutely nowhere to go in order to fight this corporate giant. They are just untouchable and can do as they please! Even if it means billing you without having to deliver a service!

I am currently holding on for the team leader... 10 minutes...and counting!
Another 7-10 minutes just to hear that he cannot take my call or that Mary cannot give me his name (all I know is that he works in the department)
Mary logged a service call for them to collect the device - I still need to phone the Rewards department as they sold me this contract and they need to cancel this. What a reward--- just trouble from the word go!
My call time is now 51.40 minutes and I am still holding (guess who is paying this bill!So while I am holding they are making money from me.)
OK - the Vodacom system is slow so Mary will phone me back with a reference number and she will log the service call.
Ok now I phoned Vodacom Mondo - who does the rewards - spoke to Christine for 27 minutes who basically just asked me to phone Mary back at Vodacom because they need to do the cancellation. I asked for a reference number but because nothing was done during the call she cannot give me one.
I have had it!@
Now I phone Vodacom contract cancellations department again.
Spoke to Tshepiso now to assist me but contract cancellations cannot do it so I need to speak to aftersales on another number.
I am not getting help!
I am now trying to phone Mary again. I managed to get a hold of Kgomotso on 082 1958 who tried to transfer me to Mary. Mary was busy on the phone but said that she would contact me back. (It is now 10:40).
Calls so far for the day... 91 minutes to 3x vodacom numbers.
You can contact me on [protected]
Querry still not resolved

For the second time in August 2016 a credit limit bar was activated on my number, which locks my phone. The first time it was sorted out the same day. Today, I was on the phone for 30minutes with 5 different people telling me they can't unlock my phone and logged a call, which according to service desk will take 4 days to resolve. This is a mistake from Vodacom's side, not mine and now I am spending all this time at work sorting this out! It's ridiculous.

I need my phone for work and can't take 4days leave while I wait for Vodacom.

I have been a Vodacom/Autopage customer since the first cell phones arrived in South Africa.

I recently paid my account 2 days late ( 2 August 2016) and since then have been harassed by a cheap automated call service that gives you two options, are you paying by eft or cash. instead it should give you the option to choose ' I have paid but vodacom contractors have messed up'.

I spend around R4000 with Vodacom on 3 contracts and around 12 prepaid sims and this is the pathetic service I get.

Looking for a customer service email address is not easy and thats how I found this facility, all complaint services avoid a paper trail and the associated accountability.

I have lost sleep thanks to this company and am disappointed in their approach to hide behind call centres and now subcontractors. As a leading south african company they should set the example and not conveniently follow the examples set by our apparently corrupt govt.

In April I Contacted Vodacom and advised them that I needed to cancel my contract as I am moving to Cell - C. I had received the cancellation notice amount which was R1045. This was deducted from my account on the 03/05/2016. My number was then ported to Cell. C so I have been billed by them - no issues on this billing. Subsequently Vodacom has submitted 2 debits on my account which I have reversed. I have also sent them the notice of cancellation and the amount that was due, which i had paid. I have been told that i now have an amount of R868 owing to them - this is after they have neglected to cancel my contract when i asked them to. Note that the move to Cell C has been done, but Vodacom still wants to charge me for the contract?How does this happen I have no clue. I have been communicating with them almost on a daily, this matter is still not resolved. I cannot get through to them that the payment has gone through for May. I am really not surprised by the lack of service and the lack of ownership on this matter, no-one is really interested in dealing with problems. This is really pathetic service. Vodacom does not communicate any contact number to call from Telkom or any other service provider? They only provide details if you are calling from a Vodacom number. I have had enough of this and cannot spend my time day after day dealing this very simple matter. And I have been told they have handed me over to Pre-Legal?

I have 3 lines with Vodacom and closed my open line to a top up line on the 20/06/2016 Vodacom billed me R 1 430.00 which i dont agree on the amount how ever i went to Vodacom Heidelberg to assist me to pay the account via internet they did not even attempt to assist me i went to my bank for assistance and Nedbank needed a account number my number were cut off on the 23/08/2016 i phoned Vodacom (111) and spoke to Vanessa Adams which weren't prepared to assist me with my account number then i spoke to Tshwalelo Ntabankulu which informed me that even if i pay immediately that my line will not be connected for reasons being the finance department is already closed they didn't give me ANY grace just for the evening this must be the worst pathetic service i have ever had with any cellular service to think of it i have left MTN to see if i could get better service but the service is worst i even reported this issue on Hallo Peter and still know response from Vodacom

I upgraded on 1 Aug. Unknown to me, the consult was charging me for a range of items. She should not have done that. On friday my balance was R1, 145 and today its in a arrears at R 2, 455 - the month is not even done yet. I called the call centres (upgrades, aftersales, customer care) and i was told that i have "reached my quota for the month. I am not allowed to call them until 2 September). After Vodacom has put me through hell, made every error in the book and now wants to tarnish my financial rep and take my money, they tell me that i am not allowed to call them. My bill should only be R218.50 pm by the way. Ha! What person with a reasonably sound mind would do an upgrade that costs them R 2, 455. I will do my level best to get out of both my contracts. I do believe i am being treated unfairly and my rights as a consumer have been grossly violated. The staff are misinformed, untrained and they have no clue how to fix everyday problems. I am disgusted and disappointed in you Vodacom.