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1.1 133 Reviews

Vivint Complaints Summary

2 Resolved
121 Unresolved
Our verdict: If considering services from Vivint with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vivint reviews & complaints 133

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J
7:34 am EDT
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Vivint contract bait and switch

Do not use vivint they are liars and crooks. I lost my job and called vivint to ask when my contract was over because that would be one less bill to pay especially at 60.99 per month. The very nice man offered to lower my bill by 15.00 a month that would make my bill 45.99. He kept going on and on about that this would extend the warrenty 3 or 4 times that when he read a blurb about extending the contract 36 months I didn’t hear that - I heard warranty, and I did agree to the warranty being extended 36 months not the contract. This is a bait and switch tactic. The system is old and not working, the alarm keeps going off for loss of power and lost sensor. I only have 1 camera on because even with the phone help we cannot get this old one on line. They sent me batteries so that I could fix it myself with telephone help, exactly what am I paying 60.99 a month for? I am cancelling my contract. I actually called to renegotiate a lower bill and stay with vivint even with the crappy equipment but not now, not after being hung up on 3 times when being “transferred” and being lied to. So here’s the numbers:
The lowered my bill by 14.99 for 12 months saving me 179.88.
They added 36 months on my expired contract costing me 2195.64
Wow I saved 179.88 just to pay 2195.64? I don’t think so, this is predatory!
Dirty secret, they don’t monitor your system, they pay alarm.com 4.50 a month to do that and they pocket the difference in my case 56.49 a month for old defunk system and equipment that I have to maintain myself.

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VivintNo42
San Jose, US
Jun 15, 2022 11:59 pm EDT

Their sales model and pitch are improper. You see reviews that cite systems start at $600, but when you call they first run a credit check, lure you with a tech will bring equipment for you to see first no pressure to buy, but then want a deposit for that tech visit and ask in online form for you to agree to a form and submit your SSN even after I indicated if I bought I would buy system outright no financing. The sales flow is geared to get prospects to feel committed and normally they do give you price until the tech is at your house! Really unethical in my opinion. I forced a quote be provided in phone call and it was $2500 just for hardware! Excessive.

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Hunner Eyre
Salt Lame City, US
Feb 24, 2022 9:52 am EST

You have no idea what you’re talking about! this might be the dumbest security review i’ve seen. I have Vivint on my house and it’s by far the best security system on the entire market. it’s funny that you “claim” they work under alarm.com like you know everything. explain then why everything is all under one vivint app and why they use their OWN equipment. they actually make their product, i’m very sorry that incident happened to you but i can promise that you definitely blew things way out of proportion just because you didn’t get your way. i’ve seen far worse with companies like ADT or brinks

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Mary Beth Hughes-Nogues
, US
Jun 27, 2021 12:01 pm EDT

I am considering having them cancel my service and pick up their equipment. The cost of the equipment should be removed from my debt. I am 74 years old and really don't care if they put a collection on my credit. With all of these complaints, I think I can get them removed from my credit. I am tired of paying $66 per month for a lousy system that barely works. JOIN ME!

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C
1:41 am EDT

Vivint they try to sell me another contract!

I had a contact with these guys and was extremely happy when it was finally over. Vivint gave me nothing but headache, their service was terrible, and I often argued with these guys. So my contract was over and I was extremely happy, but they started calling me like almost every day and tried to sell me another contract. I said I was not interested and asked them to stop calling me, but they really did not care. I can't get rid of these guys, they are so annoying! I will not sign anything, I don't want to deal with them, but they simply do not understand. I said a million times I was not interested but they keep calling! Terrible!

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1:32 pm EDT
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Vivint cancellation policy

They have a Cancellation Policy that is totally unfair and unforgiving. If you have a circumstance where you cannot give a full 30 day notice before you need to cancel (such as sudden death or an unexpected move), you WILL pay them for another month of unneeded service when you shouldn't have to. You will NOT be successful when contacting their Customer Service trying to get a waiver to this policy, as the management of the company has no heart or soul with regard to this particular policy. While the service was fine, after contacting the company with this matter I felt taken advantage of with no willingness on their part to do the right thing. No other company I have dealt with has had such an amateurish and con-artist feel to it than Vivint. This policy is abusive and should be changed for special circumstances that are beyond the customer's control.

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7:44 pm EDT

Vivint Wireless home security system

This is the first day, I can use my computer in my HOME, today since your tech was out here Aug. 6th, 2015. When I began to experience an electrical problem, I advised my Rep immediately, long story short he dropped the ball and I have not heard from him to date. Upon the 2nd visit from a new tech, Aug. 12th, 2015 and supervisor; as to their solution to the problem was to relocate the display panel, in which we were not able to complete linkage from system to my kindle. Since then, I have acquired expenses, including a false alarm BILL. That I was not advised to expect from said city limits chrg. for a Recovery Program in the amt. of $ 31., whereas, I rec'd your Vivinit notification via mail 8/21/15. Versus the additional two (2) stmts. rec'd 8/22/15 from Bkfd. P.D. for $ 105.00 due immediately. I am terminating my Contract per your guidelines as of September 4, 2015. I have suffered enough from this whole ordeal and will pursue compensation immediately. Please note - problem has not been resolved with the electricity to date. Also note - at the time of the signing of said Contract, I advised Rep., that I was overwhelmed and had no income. I can prove I am and was under duress. I signed under distress and unstable. You may hear from my attorney or small claims. You have been advised. Thank you.

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10:49 am EDT
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Vivint run!!! horrible business!

On August 26, 2013, we signed up to receive service from Vivint, Inc. We opted for the upgraded package that included, smoke detectors, automatic door locks, pan and tilt video camera. Sounded like all the bells and whistles. We were told that if we needed to cancel the contract after 30 days, there would be a $150 cancellation fee. Sounded okay. We have had nothing but problems and complaints since. The day they were supposed to install the system, we were told it would take no more than 2 hours. The technician worked well over 10+ hours, but couldn't get it installed. The next day, another technician came out and worked most of the next day. At the end of this day, we were told that the Vivint wiring system was not compatible with our house. We would have to be downgraded in our "package." We were still having issues, as the system was never installed correctly. Apparently, the automatic door lock was not compatible, either. After numerous calls, promising to come and take the door lock system off, to this day, I still have it on my door. We continued to have a "low battery" signal that constantly went off. Again, after numerous calls, my wife was told to go into the attic and they would have her to help diagnose the problem. We had no intention of going in to the attic and touch anything! If we messed up anything, it would then by on us, and we did not want any other issues coming from Vivint. After about 8 months of dealing with the low battery signal and half the system not operable, I had enough. I contacted Vivint to cancel the contract. I was told that they could not cancel the contract over the phone. In order to cancel the contract, we would have to send a letter in writing stating that we wanted to cancel the contract. Again, we were told that there would be a $150 cancelation fee. We said, okay, even though they owed us money! When we were downgraded to the lower package that still did not work right, we were supposed to get a refund for the overpayments that they continued to bill us for. We made so many calls trying to clear this issue up at the time as well. We would tell every person who answered that we were still being billed incorrectly for the service. The overbilled us for months! They chose not to change it and continued to bill us for the first package. So, they actually to this day owe us money. However, we said we would pay the $150 fee to get out of the contract. I sent the letter in writing on October 10, 2014, indicating that we were cancelling the contract. We have paid for a non-working service for the better part of a year. On the October 20, 2014 letter, we notified Vivint that we would be putting a stop payment on the account. We did not receive any bills for a few months/couple of months, do not have an accurate date(s). We thought that we were done with Vivint. Then we start getting bills AGAIN! We started making phone calls again. We asked to speak to someone in higher level management, but was never able to do so. They send you to their Customer Loyalty Department, who cannot do anything to help you nor are they willing to send you to some who can. On our last conversation we told them that we were not going to pay the remainder of the balance. We did offer to pay again the $150 we were told we could pay to cancel the contract. The letter on October the 10th, also stated that we were no intended to pay. We were never contacted. We have now been turned over to a collection agency, asking for $1, 802.12. Now I have to deal with the collection agency and possible credit issues! Vivint breached their contract by not providing a working system on August, 26, 2013. We continued to pay for the nonworking service because we felt they would make it right. Since then, we have found out that Vivint does not maintain local service technicians in our area and never had the ability to timely address any service problems.

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1:25 pm EDT
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Vivint Service

I had a system installed on 3/28. That was almost three weeks ago. It never worked properly from the start. I put in multiple requests for service. They stated the first available was in December. My last call was elevated to a manager. I did get the service appointment moved up to June 6th. Wow, that's much better. I only have to wait two months to get a service appointment for my system that is supposed to be providing security for the life and safety of my family. I do not recommend this company to anyone. In fact I recommend you run from it.

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1:07 pm EDT

Vivint auto full year contract extension

Signed a three year contract with APX Security, later renamed Vivint, four years ago after the house next door was broken into. System was installed the next day and activated by the tech. We found out about needing a county permit after a false alarm that resulted in a fine for operating the system without a permit. New company would not activate the system without the permit number. Confusion as to the type of alarm when the house was actually broken into caused about a ten minute delay in police being notified for which they profusely apologized. Wanted to add fire alarm protection which salesperson said could be done at anytime, but found they wanted a new contract with higher monthly rate and several hundred dollars to install. Looking for something better, decided to change companies at the end of the contract. That's when we discovered a clause in the contract that if we didn't cancel service in writing at least 30 days prior to the end of the contract it automatically renewed for another full year and they would not budge on this issue. We were going to pay for another full year whether or not we used their service. If we didn't it would be reported to credit bureaus and turned over for collection. From what I've read it's not uncommon with these companies to make it difficult to cancel after the end of the initial contract, but standard is 30 days notice, not a full year. I went ahead and changed companies anyway and paid double for a year just to protect my credit. Haven't had any alarms since contracting the new company, so don't really know if the new company is better. Before signing up with any home security company just read the contract carefully and if it doesn't say exactly what the salesperson has promised tear it up and show the person the door. You will be held to the contract terms regardless of what the salesperson promised.

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markus_02
, US
Jan 25, 2013 10:18 am EST

I called Vivint Home Security because my battery on the system died and though plugged into an electrical outlet, there was no life to the system, meaning no monitoring. I spoke to a woman from customer service, which was very rude with me because I told her that I was not going to pay $50.00 for the battery.

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4:55 am EDT

Vivint After cancellation, the company charged again

I used the services of Vivint home Security for three months, but after that I was disappointed in their services and cancelled the contract. I called them and cancelled it and did it in written form. But the company charged me for two month after I made the cancellation. I called them and they told me that it was glitch and promised to return money. I still haven’t received it, and the rep only promises to transfer money. Please, post your comments and share your views about this company.

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3:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vivint misrepresentation of contract and unethical sales tactics

A door to door Vivint, Inc. employee used unethical sales tactics to acquire our business in July of 2012 with the false promise of a cancellation rescission period and a free front door key pad lock. We were promised that he would come by our home and pick up the rescission documents the following Monday. After we gave him the rescission papers, he never canceled our policy...after we discovered this, we contacted Vivint, Inc. directly and were told we had to take it up with this particular employee...then we were told, they could not get a hold of this employee...then we were told the time had lapsed and we were stuck in a four year contract...after two years of paying, we have neither used the system or gotten any further help after numerous calls and complaints. We have now sold our home and they will still not help us any further with this issue.

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3:36 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Vivint unauthorized contract extension

This alarm company, Vivint, Inc., installed an alarm in both my home and my mother's home. We were told (verbally) at that time that it would be a 24 month contract but when we checked out copy of the paperwork sometime later, the contract had 42 mos printed on it. In researching all the complaints against this company, I found that the term of the contracts seem to be different so it is not inconceivable that they would tell us 24 mos but not detail that agreement on the paperwork that is already pre-printed with the "42 months" on it. They absolutely refuse to cancel either my contract and my mom's, which has put us both in a bind financially since my husband is on disability and neither one of us work; and my mother is on a fixed income, will be 84 yrs. old, and can no longer handle this monthly payment of $78.00. Please tell me, if anyone knows, what can we do? I have contacted Vivint, Inc. by phone and by letter to explain all of this and they have refused to acknowledge the fact of our "verbal" agreement and insist there is NO WAY they can or will cancel either contract.

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1:31 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Vivint - cancellation is not cancellation

Cancelled my Vivint, letter wrote the beginning of Nov., fax the middle of Nov., phone call the beginning of Dec to make sure it was cancelled. Payments taken out 2. First Account Manager- We didn't get a phone call and ours is a two part cancelation. You have to fax and then phone. Not according to my contract? But I did phone? Account Manager- We have no...

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12:51 pm EDT

Vivint can't get a refund

I would like to warn anybody out there considering doing any type of business with this company Vivint Alarm Systems. They can be found on all the China trade sites. I purchased wireless alarm system and got nothing. There is no possibility to communicate with them and to get a refund.

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8:28 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Vivint - a bunch of con men

A guy dressed in orange came to my house about 8 PM on Saturday may 31. He wanted to sell me a home security system. He was a very smooth talker and polite. He told me about all the ways I could save money by getting their thermostate. Which he claimed was valued at a great deal of money. I don't remember the amount. He said that I would get that free. He...

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Vivint Customer Reviews Overview

Vivint is a leading provider of smart home technology and security systems. The company has received overwhelmingly positive reviews from customers who appreciate the quality of their products and services. Vivint's smart home technology allows customers to control their homes remotely, making it easy to manage everything from lighting to security. The company's security systems are also highly rated, with customers praising their reliability and ease of use. Vivint's customer service has also received high marks, with many customers noting that the company's representatives are knowledgeable and helpful. Overall, Vivint is a top choice for anyone looking to upgrade their home with smart technology and security systems.

Vivint In-depth Review

Overview: Vivint is a leading provider of smart home technology and security systems. With a strong background in the industry, the company has established itself as a reliable and innovative player in the market.

Products and Services: Vivint offers a wide range of products and services, including security systems, home automation features, and energy management solutions. The quality and reliability of their products are highly regarded, with advanced technology and cutting-edge innovation incorporated into their offerings.

Customer Experience: Navigating Vivint's website is a breeze, thanks to its user-friendly interface and intuitive features. The company provides excellent customer support, with responsive representatives available to assist users. Overall, customers are highly satisfied with their experience with Vivint.

Pricing and Value for Money: Vivint maintains transparency in its pricing and fees, ensuring customers are well-informed. While pricing may vary compared to competitors, the value for money is evident in the extensive features and benefits offered by Vivint.

Installation Process: Vivint's installation team is known for its efficiency and professionalism. The installation process is completed in a timely manner, with great attention to detail. Customers are impressed with the quality of the installation work.

Security and Reliability: Vivint's security systems and features are highly effective in detecting and preventing incidents. The reliability of their systems is commendable, providing customers with peace of mind. Integration with other security devices and services further enhances the overall security of the system.

Home Automation: Vivint offers a wide range of home automation features, allowing users to control various aspects of their homes with ease. The system is user-friendly and offers customization options to suit individual preferences. Integration with other smart home devices and platforms is seamless.

Mobile App: Vivint's mobile app is highly functional and provides an excellent user experience. Key features are readily available on the app, allowing users to control and monitor their smart home systems remotely. The app is compatible with different devices and operating systems.

Contract Terms and Flexibility: Vivint offers flexible contract terms, allowing customers to choose the length and terms that suit their needs. Upgrading or downgrading services is hassle-free, providing customers with the flexibility they desire. Options for cancellation or termination of services are also available.

Reputation and Trustworthiness: Vivint has a strong reputation in the industry, known for its reliability and trustworthiness. The company has received positive ratings and reviews from both customers and industry experts, further solidifying its reputation.

Pros and Cons: Vivint's main strengths lie in its high-quality products, excellent customer experience, and advanced security features. However, potential customers should consider the pricing compared to competitors and the contract terms before making a decision.

Conclusion: Overall, Vivint excels in providing top-notch smart home technology and security systems. With a strong reputation, innovative offerings, and excellent customer experience, Vivint is highly recommended for those seeking reliable and advanced home security and automation solutions.

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Contact Vivint customer service

Phone numbers

+1 (801) 377-9111 +1 (800) 216-5232 More phone numbers

Website

www.vivint.com

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