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ViviDress Customer Service Phone, Email, Contacts

ViviDress
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www.vividress.co.uk
www.vividress.co.uk

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1.0 8 Reviews

ViviDress Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with ViviDress at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ViviDress reviews & complaints 8

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3:01 am EDT

ViviDress Do not buy from them

I bought 2 Bridesmaid dresses form them and have been trying for 2 weeks to resolve my order issue and obtain a refund but this still hasn’t been processed.

I received two bridesmaid dress however the colour of both is wrong and not what was agreed upon and one dress is completely the wrong size – It was a custom size as the person is pregnant. The main reason I purchase from their was because of the assurances by their customer advisor Joanna made about be able to tailor maternity dresses. However on receiving the dress is was completely wrong and about 5-6 sizes too big. An error on your their side again I have emails confirming her maternity measurements.

I immediately contact after care via email to relate the problem, they offered to alter the dress which I was willing to consider even with it being the wrong colour a my wedding is only a few weeks’ time – however when I asked about how I would return it I didn’t not get a reply for over 1 week – by this time my wedging is getting ever closer and I didn’t believe there was time to return the dress, alter it and get it back to me in the UK. This was all their fault for not replying to your customers email for a week.

I have had to chase for replies to email continuously and feel that you lack any real care for your customers, it seems that once they have your money they simply don’t care.

Their complete lack of customer service has been extremely upsetting and stressful as what should be an exciting and happy time for me as a bride.

WHAT EVER YOU DO DONT BUY FROM THEM!

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2:30 am EDT

ViviDress Really hard to communicate with customer service

These people are totally ridiculous! And the worst part is that their English is super poor and it is really hard to communicate. I received a dress and was not satisfied with its quality. It looked nothing like pictures, so I decided to return it and get a refund. Contacted ViviDress customer service and they replied in very poor English. I told them the reason why I wanted to return the dress, but they said that they do not understand what was wrong with it. In the end I just gave up, because I did not want to waste my time any longer. I do not recommend ViviDress!

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7:11 am EDT

ViviDress All they need is money

I have ordered a dress from these guys and I'm totally disgusted with my purchase! The dress I received was the ugliest piece of junk I have ever seen! It looked absolutely nothing like pictures, quality was terrible and material was super thin! I tried to contact ViviDress customer service, but they replied in broken English! Terrible place to shop! Stay far far away from these Chinese thieves! They don't care about their reputation nor their customers, all they need is money

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M turley
, GB
Apr 11, 2016 3:13 am EDT
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My daughter saw this dress on line and fell in love with it. I took all her measurements and ordered the dress. The dress arrived and the dress was not the same, the lace was completely different to that on the picture the dress size was to big for her the sleeves were to long and baggy on her. I have been in contact with them and they are refusing to exchange the dress for a refund.

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5:56 am EDT
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ViviDress Scammers

These are scammers! The dress I received looked nothing like the photo and the quality was worse than Primark and was torn! I sent several emails asking for the returns address (this should be given in the packaging in my opinion). They refused several times to give me the address but eventually did (it's in China as this is where the whole company is based). When I sent the dress back (paid £20!) they did not contact me about the refund, so when I emailed them asking how long it would take for my refund, they replied saying it didn't meet their returns policy. I asked what their returns policy was but didn't get any reply after that, meaning that they kept the dress and the money. I eventually got a refund from my bank through a visa dispute but they are complete scammers and do this to a lot of people. My friend who bought the same dress (we were bridesmaids) had the same experience and lost the dress and the money.

There's so many 5* reviews that are written in poor broken English (like the emails I received from the company) and I am 100% sure that the company write their own reviews to try to outweigh all the genuine 1* reviews. I have googled my own name which is very rare and I am the only person in the world with this full name, and a lot of reviews for tacky China based clothes companies have appeared online recently with 5*s so they have been using my name to review their own companies!

DO NOT USE! IF YOU WANT TO THROW YOUR MONEY AWAY, JUST PUT IT DOWN THE DRAIN INSTEAD!

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8:29 am EDT

ViviDress They failed to provide dress on time

People, don’t buy from the company www.vividress.co.uk. I ordered wedding dress from the company and these jerks charged me for the wrong sum. As well as they have serious problems with the delivery. They failed to provide it on time, so this dress was already useless for me. I decided to return it back, but the rep suddenly stopped to communicate with me. Please leave comments and share your views about this website. Thanks.

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5:55 am EST

ViviDress Really bad dress and I couldn't return it

I bought a dress from the company www.vividress.co.uk. I waited too long and finally got the dress, which looked like piece of crap. I was furious that the seller provided such horrible dress, which even didn’t look alike as on the website. I of course tried to return it, but the seller ignored my emails. No info on the website and I have no idea what measures to take now. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.

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2:06 pm EST

ViviDress The seller refused to change the dresses and all sizes were wrong

I bought 4 dresses from the company www.vividress.co.uk. I wouldn’t advise to buy from them, ‘coz they had real problems with the sizes. All dresses were unsuitable for girls and I tried to return them or change. But the seller suddenly refused to change and provide any help. I was disappointed. I asked that it was unprofessional and rude, but the seller didn’t care.Please, post your comments and share your views about this company.

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3:07 pm EDT

ViviDress Bad quality and thin dresses

I ordered vintage wedding dress from the website www.vividress.co.uk and it was horrible. It didn’t look as on the website, and the colour was a little bit different, but the quality was so poor and the dress was thin. I don’t recommend anyone this website, because you will be disappointed in the dress at all. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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ClareN1
, IE
May 10, 2017 4:49 am EDT

did anyone manage to get a refund from Vivi dress? I ordered a wedding dress and quality is bad, the zip broke on my first fitting, I have asked them can I return it but they are ignoring me? thanks, Clare.

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Lupita Valdez
, US
Aug 28, 2016 5:15 am EDT

Uff I was just thinking of buying all my 8 bridesmaid dresses in vividress, but reading the reviews i think ill just try and find the models they offer elsewere. Thanks so much for the advice and i am so sorry for al, your bad experiences.
Lou V.

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ZipporahB
, US
Aug 26, 2016 7:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Worst customer service I have ever received. After getting an I'll fitted dress from them that was in incorrect fabric colors, I emailed them immediately to process a return and refund, this was over two months ago. I was told they don't accept returns and the only refund they would offer me would be £20 for an almost £200 dress. When I asked to speak to someone higher up I had to go through the whole process again and they stopped responding to my emails. Worst customer experience I have ever had to deal with. DO NOT PRUCHASE ANYTHING FROM THEM.

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Rvdh
, US
Aug 22, 2016 3:51 am EDT

Bad quality! Wrong Colour (vanilla yellow instead of Champaign)! Wrong sizes! Wrong model! Not like the picture. Different kind of textile was used! Conclusion: Worst wedding dress ever and no money back. And ''Claire'' suddenly does not respons on my mails..

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Nell Raven
, US
Apr 03, 2016 8:55 am EDT

I'm glad I noticed this site too! I was thinking about buying a dress from vividress before I noticed that the good reviews all had the company's name in capitals as in VIVIDRESS. Mmm, I wondered, why would anyone write it in capitals? Then I noticed that one of the good reviews was repeated (exact wording) on different dates, under different names. Fishier and fishier... Then I looked at the grammar mistakes of the good reviews. And they were strangely familiar, reminded me of the Chinese English tics I used to hear in Hong Kong when I lived there. It would be almost funny if so many people hadn't been ripped off by this company. Sorry to hear, not fair that anyone should suffer this, especially brides-to-be. Think I probably won't be buying from this site!

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mobola.alice
, NG
Oct 29, 2015 4:05 am EDT

i ordered from the site as well, still awaiting delivery.
What I actually did was a follow up on my dress, I requested for the dress picture after made and the picture was sent to me, then I asked them to alter it, in which they did. the images was nice.
My advise is that you do a follow up on your dress, even a local tailor you go there often to check on progress, likewise the same to online dress.
I did custom made

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Kemkemm1
, US
Oct 17, 2015 4:21 am EDT

Thank you soo much for your reviews guys, I was this close to buying a dress from that website but something told me to google search other reviews
So glad I found you guys, I'll definately NOT be purchasing from there AT ALL.

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Sarah Jane Cook
, US
Sep 01, 2015 12:38 am EDT

I couldnt agree more with these yous theses ### are in it to take people's money they've took the money twice for my maternity dress they contacted me when I was asking about the dress but soon as I needed a refund they didn't want to know KEEP WELL AWAY THEY ARE A SCAM THEYVE TOOK 250 POUND OUT MY BANK IM NEVER GOONA SEE IT AGAIN AND IT'S 4 WEEKS TILL MY WEDDING

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Aviva Green
, US
Jul 31, 2015 2:06 am EDT

Thank you all for your reviews. I thought I was the only one who ordered a maternity dress, was charged twice plus over seas charges, refunded part of one of the charges, received a dress that was so large and small in the Breast area there was no way I could wear it. I've emailed 5 times and been ignored each time. I am so upset that I have been charged extra and have a dress I can't return or wear. Awful customer service and clearly scam artists. Avoid at all costs

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jiggy123
, GB
Jul 10, 2015 2:57 am EDT

DO NOT ORDER FROM THEM! I ordered maternity dress from them. The fit was awful and material looks so cheap. I should never have ordered from them. They have refused to refund me as it is a sizing issue. That is £160 i will never see again! Please don't make the same mistake i did and give these crooks your money!

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+86 551 6387 9990

Website

www.vividress.co.uk

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