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Viv3 Labs Complaints - Charges made to my bank |
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Viv3 Labs |
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Charges made to my bank
Complaint Rating: 
Company information:
VIV3 Labs
Birmingham, West Midlands, England
United Kingdom
I had opted to try the free trial of Acacia burn and focus cleanse and given my credit card details for the shipping and handling charges. The trial was for 30 days, but in the small print it said that they will start charging me after 15 days if I did not cancel in writing. After the first charge I called the company and made a complain, I was told that I will not be charged any more and the complaint department will get in touch. They did email me and said that they will not refund the money I had paid £149 but I will not be charged any more. Now this month I have been charged again for £149 and when I called I was told that as I had cancelled late I was charged for the next month as well.
This is blatant fraud, I want my money back.
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 United Kingdom |
 Diet Products |
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I am an ex Local Billing employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products.
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills, which in any retail place cost less than 6 US$ per bottle.
The owners of those sites are Clay Douglass ( http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878) and their plan is to scam as much possible and, then, go for another product and do the same (SCAM).
It is easy to contact them through the information who appears on the site registration of acaiberryexclusive. Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US:
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.08082389891
Hosting for Local Billing and for the pills sites is held in the Netherlands, in a company called RedBee.
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses of these scammers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here, it is an useful contact for the police)
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com |
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Hi!
Not sure why all of you seem to have so much trouble to cancel. I just called the number which appears on my bank statement: 00 44-20-30510825
Although I had to wait around 30 seconds till someone answered the phone, the cancellation of the account was no problem at all. The person on the phone was actually very nice and after a minute it was done and canceled. |
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Hi!!
Here is my story. Saw the offer. Understood it. Got the trial. Called the number on my bank statement (+ 44 2031399104) a couple of weeks later and...canceled. I know that probably won't make any headlines but that's it.
It took 30 seconds before an available agent answered the phone. I didn't wait that long to reach them on the phone and it didn`t cost me a cent.
All I can do is recommend that you do the same. |
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