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The company sent 3 boxes to my home and charged me $668.75 without my authorization. My account has a negative balance right now because I do not have the money to cover the $346 overcharge. Not to mention the $36 overdraft fee that has accrued due to this transaction. I contacted my son about this issue and he tried to help me resolve this problem but was given a runaround.
After trying to contact the company numerous times to return the product and get my money refunded I got the run around from numerous customer service agents. To name a few; Margaret ID #330, Brenda (Manager), Beth (Manager), Julie, Stephanie, Diane, Jennifer, Carren... and the list goes on. The voice sounded the same but the name changed everytime I called. On Jan 12, I was told that someone would contact me within an hour but no one called back. I was told "they would take care of me." Never happened.
I spoke to a manager named Beth who told that if I gave her the invoice number and item number she would give me a return authorization. After giving her the information she requested she informed me that I had to write a letter to the company to recieve a return authorization and the letter had to be recieved within 30 days of product receipt date.
After doing some research I found that I too have been a victim of fraud just like the many consumers who complained on the Better Business Bureau website. The company is not licensed and their 30 day 100% money back guarantee is a lie. I have a feeling that like many consumers who have been dupted by this company my complaint will go unresolved and this company will continue to take advantage of honest people.
In an effort to undue the wrong that this company has done I am seeking legal counsel and I intend to take this company to court. I will also make it known via the internet (every site possible) that this company is fraudulent and stands on no morale principle. No one deserves to be taken advantage of. If you have been a victim of this company's fraudulent acts I urge you to do the same.
Resolution Sought: Refund my $668.75 that you did not hesitate to take from my account without my authorization and take your product back that I did not order and do not want.
Date Problem Started: 1/8/2010
Date of Transaction: 1/12/2010
Amount in Dispute: $668.75
Invoice Number: 213911
Complaint Type: Refund Promised
Product or Service: This company is a fraud.
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