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2.1 139 Reviews

Visionworks of America Complaints Summary

40 Resolved
97 Unresolved
Our verdict: When using services from Visionworks of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:18 am EDT
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Visionworks of America Poor in-store service experience

I had a 12pm appt but had to wait 30min before I could be checked in-There was no seats available while waiting-The Opt Tech started the first part of the exam and did NOT sanitize the equipment-I was told I could look @ glasses while I wait-I ended up canceling after over 1 1/2 hrs and the only explanation given was "the doctor is new".

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Visionworks of America Unethical behavior

Sales rep lied about my insurance benefits. After I got home and pulled out my vision benefits, I realized that I nearly avoided a 300$ bill for glasses that I had to settle for because the ones in stock which should have been free were even more. I went to another provider and all the lies that Mary at visionworks in Summit mall had told me came to light. If she did not lie than she is greatly mistaken and should not be handling benefits. The sales staff is on commission and when you use your benefits their commission decreases. Do not ever trust Sales associates from this company.

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Visionworks of America Poor customer service

I entered the store and said hello to a person standing at the door. This person refused to speak or even acknowledge me or my son. We made direct eye contact. I assumed it was a rude customer and moved on. Within seconds the store manager approached me and asked what we needed and informed me that any of the store associates would be happy to help including the rude person standing at the entrance who was an employee. I did not have to tell the manager what happened because witnessed.what happened. I address the employee who the shook his head and walked away still refusing to speak. The manager stated this employees actions should not be taken the wrong way and he would find someone else. The entire store was empty. Just me my son and three employees which included the manager. This place is rumored to be overpriced but is was so close to where I live that it was convenient. I will pay more for quality and convenience but I will not spend a dime where my business is not wanted. Visionworks in Seekonk, MA.

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Visionworks of America You name it

Since the new manager the store is very different and dirty. Manager (Jenenne) very rude and talking bad about a patient in front of other patients. Also telling a sales person to use a Ins. for a patient that didn't have any ins.; sales person told the manager I will not do it. About the hipaa what hipaa patients files all over the place. Well you get the picture. I have been going to that store since it first open. I will be going to another optical place that is for sure. Thanks

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Visionworks of America Ins.

BEWARE! I recently had an Insurance Billing error for an eye exam at Visionworks at the 2156 E.
Williamsfield Rd. San Tan Mall Gilbert Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to simply resolve the issue with
Visonworks. So, I head back to Visionworks, unknowingly entering into the worst customer service experience that I’ve ever been a part of with Visionworks General Manager, Courtney Brown, guiding me through this Visionworks nightmare.

Walking into Visionworks I was directed to the already unhappy General Manager, Courtney Brown, to begin my story, which ended up feeling more like an interrogation. As I started explaining
the problem to the Visionworks General Manager, she was rolling her eyes, not listening, and just waiting for me to stop talking so she could jump on me about how I was mistaken and that I obviously misheard her Visionworks employee, making sure I knew I was wrong about Avesis ‘s “BACK OUT OF THE CLAIM” explanation because ”that’s not how it works.” She kept referring to it as “services rendered, ” stating how Avesis and Visionworks will “never back out of services rendered.” After receiving a long lecture and being educated on the eyecare business ethics from
this General Manager, Courtney Brown, in front of other customers and nearby employees, as if she was showing them how to set a customer straight. After her passive-aggressive comments about my integrity, I then pleaded with Courtney to contact Avesis, which she did with frustration as if I
was wasting her time, but Courtney did get Avesis on the phone, and after a quick explanation to an Avesis customer service representative (with a undertone that the customer in front of her was a liar), it seemed Courtney now was agitated with the outcome of the call. I could hear her talking down to the representative and responses stating “It’s not that I’m refusing to do it, it’s just not how Visionworks does it, “ and “If I do this for the customer, we won’t get paid for 15 days and will need to make the customer wait.” After a long pause from Courtney, which I assume that the Avesis
agent was explaining the process, Courtney just stated, “well I can’t do this at this location, all our claims go through the corporate office in Texas, so I’m going to have to call back, “ hanging up on the Avesis representative. I then suggested to Courtney that I would just pay the $39 in question and wait the time she needed if this would help the issue and open up the benefits, but Courtney just stated very rudely “That’s not going to work. I’ll need to contact Texas tomorrow and I’ll call you back, “ as if I just destroyed her next work day. Courtney then took my contact information and as I
started walking out, she obviously changed her mind, stating I needed to ask one of the employees on the floor for her card because she gets really busy, so it would be best for me to call her instead.

I walked into Visionworks at the 2156 E. Williamsfield Rd. location, to get two pairs of glasses only to walking out empty handed, publicly embarrassed, Insurance stolen, spoken to like a child, and my
integrity questioned, all in front of Visionworks customers and employees.

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Visionworks of America Prices

My husband went in to get the buy one get one free deal. by the time he was done he ended up paying $814.00 for his glasses. the only extra he got on them was photogray and non scratch on his lenses. what a joke. they are money hungry company obviously. we will never shop there again. where is the buy one get one free. Hard to believe that one pair of glasses was $814.00. scam big time

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Yosche Jackson
, US
Jan 16, 2016 11:23 pm EST

I should have looked around at reviews before I took my husband there. We have insurance and they still tried to charge us $1000 for two pairs of glasses. I threw a fit and took it back down to the one pair. Still it cost me $464. According to my insurance this should cost no more than $200 (that is why we have insurance). Now we have wasted our "yearly" visit allowed on these people. Also they said on the phone they could make the glasses there and now we are waiting 10 days. We went this route because my husband's frame broke on his old pair and he needs these to see. Never are we going back in there again after this experience.

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Visionworks of America Worst employee appearance

I went in to price glasses and see if I can make an appointment to see the doctor. I wasn't able to see the doctor because she had already left for the day. However the person that was helping was a little to interested In my personal life. Some of the questions she asked was irrelevant and her appearance was very unprofessional. She has animal hair on her clothes, she has smudges of dirt on her pants which by the way dragged on the floor. Her hair open and was left all over ... I picked up my water n her hair was on my bottle ... Because she kept moving it out the way. Please if your working with customers make yourSelf presentable. I was so turned off by her appearance that I made an appointment at a different location. PAY ATTENTION TO HOW YOU PRESENT YOURSELF. And the managers allow her to work with people looking like that. What if she spreads something.

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Visionworks of America Worst employees

The worst employees at vision works in Kew gardens NY. I go in to get contact lense and the employees lost so pissed and don't want to give customer service for anything. I try to make an appointment for more contact lense and I don't have insurance which I will pay for contact lenses and exam. The employees just look at me like I'm stupid head and don't even want to get up from their sit from the counter to help me. The employees look so pissed at life for no reason. I never felt stupid just to buy more contact lenses and a new sun glasses at vision works in kee gardens NY. I think if employees are not happy with thier job should just quit and hire who want to work. Stay away from this vision works store because nobody will help you.

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Visionworks of America Rude customer service

SCAM Two for one deal is more than Lenses Crafters over 500.00 for two pair. Poor selection of frames. In spite of the poor Customer Service I still ordl.ered two pair. I hope that the lens are as good as they claim. I can be a very poor customer also. I'm tired of rude people. If I treated my Customers the way I was, I would not be able to afford glasses.

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Visionworks of America Charges, customer service

I purchased glasses for my son, using the buy one complete pair of glasses get one free deal, any frames, any lenses, no exclusions..First after being in the store looking at frames after thirty minutes there was no acknowlegement that we were there and needed help.Once the frames was chosen without any assistance, yet several employees were standing aroung talking among themseleves, I finally went to the checkout counter where a employee by the name Jason was leaning on the counter talking to another employee about a break, I walked up and told him that I needed some help, he seemed irriated that I interrupted his conversation and began to talk really fast at that point I asked him to slow down and to repeat what he had said.Jason, helped me with writing up the cost of the glasses which totaled up to be onced he finished almost $700.00, we got nothing fancy, nor did we get the non glare lenses which he suggested we get. just regular glasses for a high school student, we were even charged for each lens $82.49 times 2 which is $164.98 no special lenses needed, the glasses were needed mainly for reading only, the ad may seem like a great deal it's not it's just to lure you inside the store.Afterwards I spoke to the manager which was a waste of time, I will not recommend the company to anyone, just a really bad experience visionworks has lost my entire as customers, maybe I should have read the reviews before going there.

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Visionworks of America Customer service

I have been in Vision Works in Port Orange at different times. I have found the management and licensed (as they told me) were very rude and unprofessional. While I was being helped by a sales person with short salt and pepper hair, the other staff members were talking very nastily about other customers in front of all of us. I also over heard after another customer left, not to re-do her lenses just to hold on to them for a few days and then call the customer back to pick them up. I thought to give Vision Works another chance. I really thought this was a professional medical company, but I was wrong. Obviously, I will not be returning to Vision Works and will advise my co-workers, friends and family to do the same.

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Visionworks of America Scam

The store uses Bait & Switch techique to get you in for discounted pricing. After eye exam, make sure you tell them to do the eye exam for both contacts and glasses even though you just want the eyeglasses because they will make you come back for another eye exam if you want contacts instead of having it on file for future use with them or get it for your purposes, if you choose to use the script online to order contacts.
They claim that the lenses you need for the frames you chose cannot be made unless they charge you another up charge of over $100 to make your glasses. They claim its the type of perscription you have. By the time you walk out, the two pairs of discount glasses are at over $400. I purchased one pair because it was too costly. I had problems with the fitting right away with my glasses. They still do not stay on my head when I look down.

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Donna Ginn
, US
May 30, 2015 2:56 pm EDT

I have been wearing contact lenses for many years now, and I have to say Visionworks was by far the worst place I've ever been to. I was waiting for my contact lenses for two months finally the company told me they never ordered them. When I finally got disgusted and wanted my persription they gave it to me with a argument.Then when I got home I received a phone call from Visionworks telling me they gave me the wrong persription! Really! Visionworks that's the way your run a company. I will never deal with Visionworks again!

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Visionworks of America Worst manager sevice ever

I stopped in right after they closed thought they were open yet. The manager yelled from across the store what do I want? I just needed to refill my eyeglass cleaner I paid for refills for life.I did not expect to be let in, she could have said they were sorry but they just closed for the day. She came to the door asked me for the bottle and said wait outside. It was 30 degrees. I told her I also would like to make an appointment for an exam and purchase of new glasses. We have bought 4 very expensive pair in the past and they did not last 3 days past the warranty. Could they have done something to replace the titiainium frames my husband bought that were supposed to be unbreakable?The manager filled my bulk bottle but my small purse size spray bottle was broke I asked for a new one. She was not only the rudest manager I have ever dealt with but she said I would have to buy another one. The cost was not the issue. But for the $2.00 she not only lost both myself and my husband as customers, I will never shop there again and will not return to this company. I have been in the retail industry for 30 years and I would never let a customer leave with out feeling happy and satisfied with with their service no matter what it takes. I don't know this managers name but she should not be in retail.

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Joyce P
Trafford, US
Jul 12, 2014 2:11 pm EDT

I visited the store at the Monroeville Mall in Monroeville, PA today at 1PM. I called and made an appointment for my daughter earlier in the week to take advantage of the $19 eye exam since I don't have insurance. When I made the appt. they asked me if she wore contacts. I said yes she wears one. The girl on the phone said OK and there is no need to bring the coupon with you. Upon arrival we checked in and they wanted to do a test for $12 additional and we signed the form allowing them to do that. She had the exam and I was given a prescription for her new contacts. When we went to the desk to pay I was informed that it was $90! I said, Why is it $90? We were here for the $19 exam plus the extra $12 we agreed to. I was told that there is an additional $59.95 for a contact exam. No one EVER on the phone or anyone who we came in contact with before or during the exam told me there was an upcharge for the contact exam. When I complained I was told I would have to give the prescription back or pay the $90. I repeatedly asked them to show me something that I signed agreeing to this charge. They told me I agreed when I made the appointment. What? I was NEVER told about an upcharge when making the appointment. I was told if I didn't pay they would call security. REALLY? Security? Rather than put my daughter through another exam elsewhere I was left with no choice but to pay for it. I gave them a check and my DL and then they said they couldn't accept the check! Funny because I used my debit card attached to that account and of course it was fine. I have never been more embarrassed or treated to rudely in my life.

The manager was no help. If you don't post your prices and don't tell people up front then these types of practices fall under unfair business practices. I was pretty much told to give the prescription back or pay. This is like being held hostage.

I am still wondering why I paid the original $19 for the exam plus the up charge when I didn't even get a prescription for glasses, only one for contacts.

I will reiterate for you the fact that they could not produce one piece of paper that I agreed to this. Not one piece anywhere. Obviously this is bait and switch.

I was treated like a criminal at that store. They were rude, arrogant and threatening.

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Visionworks of America Can not deliver on standard promises

Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. However, the price at Visionworks has increased dramatically in the past few years, and their buy one, get one, offers are no longer worth the incredible amount of hassle one must endure just to place your order with them.
My last purchase from them was about 18 months ago, and I got one pair of regular lenses, and another pair of sunglasses. Forget the one hour promise, because that has been laughable for years now. It will not happen, regardless of your order, or the location you choose. My regular lenses had to be sent out, because I asked for the non-glare coating. I was told to take a regular pair with me, (ready the next day) while I waited for the coating to be applied.They were trying to accomadate me, and I appreciated the effort. When I returned to pick them up, they had been ready for 5 days, and no one called to let me know this. I dropped off my "borrowed" lenses to have them converted into sunglasses. (Another week) When I returned to pick them up in a week, they had given the glasses to someone else in error, and it took them another week to track down who they gave them to, and another week to get them to me...
Thinking that the problem was with the store and it's management, this time I decided to go to another location, especially considering the first store had at least tried to please me, even if they lacked the ability to actually help me. The next location was even more of a nightmare than the first...
I had to work at 4:45 on the day I went, so I got to the store at 3:30, so I would have over an hour for the clerks to help me. When I walked into the store, I knew what I wanted, and had my prescription from my doctor in my hand. I walked right to the frames I wanted, and knew the lenses I wanted. It was simply a matter of taking my order down and taking my money. One hour should be enough, right?
There were 6 employees in the store, and 3 customers. To be fair, the employees may have been working for the optometrist, or changing shifts, or maybe the familes of the employees decided to visit. To be honest, I no longer care. Certainly no one was working in the "lab", nor had anyone gone into that room for the hour I was there. I stood there for about 20 minutes before someone finally told me that I had to sign in to wait for someone to take my order and money. Now, I expected a wait, because the locations are frequently busy, but an hour when there are more employees than customers? When someone did wait on me, I constantly reminded them that I had to be at work. It took every minute of an hour and twenty minutes, and I was late to work, which caused extreme problems for me with unfair consequences... I have been in retail long enough to be compassionate about the difficulties with working with the public, but also long enough to know that if you leave a customer with money in hand waiting for an hour or more to place their order, you will lose that customer.
Now, I knew better then to expect the one hour service, as it has never happened in the 10 years I have patronized the franchise. But I was at least hoping for a 4 hour window or the next day... However, I was informed that they do not make glasses on Sunday, so I would have to wait until 5:00 PM on Monday to pick them up. Two days is not "about an hour"... At this point, two days would have been a blessing. I got a message on my phone on Monday (did I mention that I work?) that the machine was broken, they could not make my glasses, and they would give me a call when they got around to it. I got this message at 5:00 PM on Monday because like many people, we are not to take personal calls when we are working, even if we had the time to do so...
The last thing I wanted was another call from the store manager, who also happened to be the one that took my order in the first place. So I called the National Customer Service line, stated my case, and requested that they call me back, as I did not want to talk to the manager. The CSR called me back to tell me that they had ordered the part for the machine, but they had no idea when my glasses would be made. They were considering sending my glasses out to another store, so I could get them at some point, although no promises about when or how long it would take. Then I found what my limit was...
I had enough, and told the CSR that I wanted to cancel the order and get my money back. Of course they would be more than happy to do that! I only had to process the request through the store manager, who is only there from 9 to 5. (Did I mention that I work, like many Americans do?) So my first opportunity to cancel the order is 5 days from now. I thoroughly expect the store manager to be on vacation when I go there this Saturday, and my money is gone... Thankfully, I know there is no way my glasses will be done by then. In the meantime, I need to get a pair of glasses from a reputable dealer, thereby costing me hundreds of dollars more than I already spent at Visionworks.
To top all of this off, my receipt directed me to go online and enter a chance to win $1, 000.00 by completing a brief survey. Of course, they do NOT tell you that the contest was from April 1, 2011 to March 31, 2012, and the contest has long closed. All you will do is give them information for free...

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Visionworks of America Bait & switch

On 12/18/11 visited store on Winchester Rd to select prescription sunglasses.
Selected a Nike frame priced at $189.00. We were quoted another $189.00 for the polarized lenses which was accepted.
When the prescription for the glasses was given to the sales clerk, she noticed the prescription had expired on 12/17/11.
Since it was Sunday, we told the sales clerk we would have the doctors office fax over an approval for the prescription since the next eye examine was not scheduled for two more years (3 year interval).
The sales clerk said she would hold the frames for three days. We told her we would be back on Monday, 12/19/11.
The doctors office failed to fax the authorization on Monday; but with follow-up on our part did fax the authorization on Tuesday, 12/20/11.
Went in on Wednesday to have the fitting and initiate the purchase. The sales clerk said the store had re-priced their entire inventory on Monday (or Sunday night) and the same frames were now $249.00; a 32% increase in price!
The glasses were to held for us for 3 days; the sales clerk said they were put back in inventory because of the price increase.
We could not convince the clerk that we were due the $189.00 price. We left without giving Visionworks our business.

Richard Rogers

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Visionworks of America Lenses not correct - rude employee

Lenses not fitted correctly. In-experienced employee trying to convice me they were correct - even tho they were blurry. Finally returned the lenses and frames. May be a discount but $420 is not a discount in my opinion. employees need better cust serv training - as well as optical training. Wasted my time

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Bifocals
Albany, US
Dec 04, 2011 4:44 am EST

I have had bad run-in with vision works too. They charged me for bifocals on a second pair of glasses when they were regular mono lenses-- and refused to refund the 90 dollar difference.
They are crooks.

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Visionworks of America Deceptive advertising, bait and switch

March 7, 2011 I went to the VisionWorks store because I had seen an ad in the Sunday paper with a "buy any frame in the store for $59" notice. When I went to the store with my child I asked the price of the lenses, single vision. I was told that the lenses for a child 17 and under started at $139- on up to $189. I thought this was rather high(!) as I had been doing research prior to this visit. We left without making a purchase.

When I returned home I decided to call the VisionWorks store and confirm the lens price. During that call I was told the single vision lenses ranged from $84- to $139. When I asked the rep if this price applied to the (any style) $59 frames, there was a brief pause, and then she replied: "no, in that case the lenses start at$139."

I questioned why the change in lens prices, since, after all, they were the same just single vision lenses. The rep stated that "the $59- for any frame promotion has one pricing tier for lenses, and for those customers paying full price for frames, there is another pricing tier for lenses". In other words, there is a 2-tier pricing schedule which is inflated for the customer who buys the sale frames; but the customer who pays the regular, non-discounted price for the frames is not charged the inflated mark-up on the lenses, but just the usual selling price.

This business practice is Deceptive Advertising and I am filing a complaint with the Florida Department of Consumer Affairs.

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Butterfly217
Port Charlotte, US
Sep 30, 2011 6:14 pm EDT

I had a similar issue when they had their BOGO promotion. I took my son to get "back up" glasses and was not told that the buy one get one pricing does not apply to children's frames and lenses. They wanted over $500 because the frames were BOGO but not the lenses. They regularly practice false advertising.

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Visionworks of America No glasses

We ordered a pair of glasses in November. We paid the full fee and were promised to the glasses in 10 days. Two months later the glasses have still not arrived and no date can be given. They just say they will arrive any day now, which is exactly what they told me at the end of November, the middle of December and again three weeks ago. When I ordered glasses from a small company last year, I only had to put down a deposit and my glasses arrived within a week. With Visionworks, they charged us the full 100% and don't deliver.

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This review was chosen algorithmically as the most valued customer feedback.

Visionworks of America - Product & service dissatisfaction

RX # 211730. I choose a Marc Jacob frame and asked the store associate to see if the lense would accommodate bifocals. With assurance, I ordered my Rx to be filled. Came back after a week and picked it up. I found it difficult to read no matter how far or near, something was not right. I went back to Visionworks and asked them to check and I was told that...

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