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3.0 8 Reviews

ViSalus Complaints Summary

4 Resolved
4 Unresolved
Our verdict: While ViSalus has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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ViSalus reviews & complaints 8

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11:33 am EDT

ViSalus Not the right shake in bag!!

I purchased this product from Amazon and I have never been so shocked in all my life box came bag was open product all over the place so I look at it I have been using your product for years it's not the same shake and bag you could not read I purchased this on Amazon on May 4th 2022 I'm not happy at all I pay alot to use this shake I could use other brands but I chose your brand for years please fix this make it right thank you

Desired outcome: Money refunded for shakes my order or replace them

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1:30 pm EDT
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ViSalus unauthorized charges

Spoke with a Visalus sales representative on the phone after connecting with him online via a chat room. He called himself "Max" and his voice mail box says he's "Max Potter", but this may be a fake name. I ended up ordering 6 bags of protein powder over the phone for a total of $321 or thereabouts. One bag is good for one month, so he told me to call in 6 months for another order. However, one month later, I see my credit card has been charge another $300 for another 6 bags of powder. I called the company directly and they agreed that this was clearly a mistake as there's no way I'd be ordering 6 bags every month, yet this is what "Max" had put in the system to occur (at a cost to me of $300/month!). As my order was done over the phone and no secret "terms and agreements" box had been checked off without reading the small print...he clearly did this on his own. I had to cancel my credit card to avoid further charges, and although the company promised to reverse the charges and cancel the order, this has yet to occur.

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Update by Skelly290
Jun 14, 2013 12:49 pm EDT

This company has since replied in an extremely positive way and the situation has been completely rectified. They heard the complaint loud and clear and went out of their way to fix it quickly and sufficiently. I will not hesitate to order again from them in the future, based solely on their reaction to this matter.

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4:00 pm EST
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ViSalus billed for unwanted product

tried to stop product from coming, thought i had looked on there web page and di'nt think i had any more coming but it showed up i sent it back un opened, and still they charge me $277. for product i do not have, because they want to be contacted over the phone, and that is because they want to talk you out off cancelling your autoship, they want to rip you off some more, do yourself a favor and if someone says Visalus and autoship in the same sentence run baby run, jeff

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5:58 pm EDT
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ViSalus refund/taking out of account

I have sent 3 different things back to them and no refund as of 8 months now, I stopped all transactions from coming out of my account and they started taking money out of my account again without my authorization. Stopped for 8 months, still owe me money, and NOW are taking more money from me. Unacceptable and not a great customer service as far as I'm concerned. All the people care about are getting their money and their BMW's. This need to stop

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ViSupport
Keego Harbor, US
Oct 16, 2012 12:40 pm EDT

Hello,

Please send us an email at Socialmedia@visalus.com with your name and ViSalus ID# so we can properly handle your issue. Thank you!

-ViSalus Social Support

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Shellie Renee
Carroll, US
Oct 14, 2012 7:06 pm EDT

Have you contacted the person who you purchased from? Between them and their Ambassador they can assist you with making sure this doesn't happen and gets straightened out. I would contact them as well. I am sorry that this is happening to you. I have never had issues with unauthorized charges.

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3:00 pm EDT
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ViSalus shipped unwanted product

ViSalus autobilled my credit card for an unwanted product that was autoshiped to me without my knowledge or permission. After I refused delivery of the product and it was returned to them they refused to refund the entire amount of autobilled amount to my credit card but charged me for shipping and handling ($12.00) for an unsolicitated product that was an unathorized charge against my credit card. Their products are a ripoff - $61.00 for a little bag of soy bean flower protein mix. Do not buy from this company. They have agressive marketing techniques and unfriendly customer relations.

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1:54 pm EDT
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ViSalus Visalus Fraud, Shipped Product Didn't Order - Refuses Refund

I canceled my ViSalus membership in March 2012 and they did not charge my credit card or send any product in April 2012. But all of a sudden 5/31/12 they charged my visa check card $115.68. I contacted them immediately and they stated to just return the product when it arrives and they would refund my entire balance they withdrew without authorization. Well I returned the product and here we are 7/13/12 and guess what ViSalus is saying now - they are not refunding my money! This is complete Fraud and a Scam and they have stolen $115.68 from my checking account and now have the product returned UNOPENED. I contacted the NC State Employees Credit Union, whom my visa check card is with, and the VP there actually warned me that if I return the product, they probably will keep your money too - boy he was right. You can't trust a multi-level-marketing company. The NCSECU have also been trying to work with this company, but they are refusing to give me the money they stole from me. Please refund my $115.68 as you have my money and the product - not good business. I am filing complaints with Attorney General in Michigan and the BBB - they need to be aware of all the complaints here on about this same issue - shipping products not ordered and then refusing to refund. People need to beware of this company.

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Lori proud Vi promotor
, US
Nov 09, 2014 8:12 pm EST
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As a promotor for Visalus I am shocked at these comments. I have never dealt with a company as fair and as generous as Visalus. I recently had a new customer who placed an order for a shape kit on my website. Before receiving her kit she decided that she would rather have the fuel kit which is $50 more. When I contacted Visalus to see if I could change her order they told me it was too late but they would ship her a free bag of cereal and they would pay for the shipping. Wow what an amazing company...and they did, the customer was blown away by their generosity. I recently ordered the new vi bites. They were all excellent with the exception of the dried veggies, I did not like this particular product. Myself and my upline contacted Visalus to let them know that we were not satisfied with the veggie vi bites. Immediately they offered to send us a box of our favourite vi bites...and they did. Wow what a generous company. I have no idea how you could be having the above problems with such an amazing company.

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Nanno
Glasgow, US
Dec 01, 2012 8:33 pm EST

My advice, turn if your card because they never stop.thousands of dope are having this problem.i got out of it.the people who drew e in don't talk to me now because I " failed them", its truly a cult lie mentality as the owners tell them they are going to live the lifestyle the owners live, so if one fails to sell, they no longer ave use of them.its sad its so sad.we are asking about people from all walks of life who are being told that they are going to be millionaires .my point is this, if you don't cancel your card you will continue to deal with it.

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Hope Harman
Delmar, US
Nov 23, 2012 8:38 am EST

I also ordered and then stopped the transaction 1 month after and to this day 4 months after still getting 115.00 charge each month and a package.this mponth a charge and no package!

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VisalusStoleMoneyFromME
Oak Creek, US
Jul 25, 2012 8:49 am EDT
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I have the EXACT problem... only for $545! I am taking the same action. I have the picture of what was sent back, and they are insisting that I sent back "damaged and opened" product, which is a complete lie! I will be spreading the word about how horrible these people are just as much as they wanted me to spread the word about their product.

Also, I believe you need to speak with the attorney general in Minnesota...not Michigan.

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ILARIE GEORGETA
, IT
Jul 14, 2012 8:57 am EDT

HO TROVATO SUL CONTO DELLA MIA CARD PAGAMENTO DI 23, 74 EURO RITIRATI DA SYSTWEAK KOELN .NON HO CHIESTO NESSUN AQUISTO !PER QUALE MOTIVO MI HA PRESSO SOLDI ?COME FA ENTRARE NEI CONTI DEI ALTRI A RUBARE ?ATENZIONE CHE TUTO AVRA UN BRUTTO FINE !

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6:37 pm EDT
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ViSalus REFUND

I have attempted to call their customer service department, because I want to return the product and get a refund.In their refund policy you have to call and get a pre authorization number before returning product, because if you dont in essence you wont get credited and get your money back.However you can never get anyone on the line nor can you leave a message.The number is [protected]. I have already tried 4x today.Also have emailed company and not gotten a response.NOT GOOD

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Update by UNHAPPYVISALUS PERSON
Sep 06, 2011 6:37 pm EDT

I have attempted to call their customer service department, because I want to return the product and get a refund.In their refund policy you have to call and get a pre authorization number before returning product, because if you dont in essence you wont get credited and get your money back.However you can never get anyone on the line nor can you leave a message.The number is [protected]. I have already tried 4x today.Also have emailed company and not gotten a response.NOT GOOD

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Amy Biehn
, US
Nov 20, 2018 10:19 am EST

I don't think you are telling customer service what you want. I have NEVER had a problem with them. They always did exactly what I told them to do to help me. Be specific. Go on to your account if you have trouble getting customer service to help you and deactivate your account.

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Scott Zimmermann
, US
Nov 20, 2015 10:05 pm EST

I signed up under my friend who was having success. When I got my kit I was using it for about two weeks and really did not see any results. Going into the third week I started getting BAD headaches. I stopped using the product and after a few days they went away. I tried the products again and two weeks later the headaches started again but this time they were even worse, so I stopped taking the products.
I was told, to get me to sign up, is that I had a 90 day guarantee that if I wasn't satisfied I could get a full refund. Well I called, and the 90 day guarantee is only if you use the product for the full 90 days and you do not get the results you were looking for, NOT if I got an allergic reaction or the product made me sick. This makes no sense, if a product makes you sick why do I not qualify for a FULL refund. I ONLY get a refund for product that I did not use in my promoter package and NOT the second order that came to me. I would NOT recommend getting involved with this company at all when I am told one thing and end up with another. I will be sure to let ALL that will listen to stay away from this product.

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Bewareforyoursake
, US
Sep 24, 2015 10:29 am EDT
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This is a very BAD company. DO NOT order or get into this scam. When you sign up, you are automatically put on an auto ship order. They will charge your credit card every month and continue to send you the products until you cancel. You can never get anyone over the phone to cancel, you must cancel online... But the problem is, you need a password to get into your account that is never given to you until you speak with someone over the phone. In other words one big circle of scams. In the meantime, time is ticking and you will continue to be charged and receive shipments. Finally, if you EVER decide to send the shipments back, they will ONLY give you merchandise credit instead of money back. PLEASE BEWARE! This company will be reported to the BBB.

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Justbeingme19
, US
Aug 14, 2015 6:36 am EDT

I was interested this program because I had a friend that was using ViSalus and I did indeed see the weight drop from him, so I reached out to inquire about it. Yes, he gave me the typical sales speak about how this product works, you don't have to change your diet, and you don't have to do extreme exercises to drop the weight, I found out through our conversations that he was a distributor for them. Like everyone else, I signed up for it. I started taking the shakes and instead of me dropping pounds, I started to gain. I even got myself a personal trainer and I was still gaining. I stopped taking the shakes, still met with my trainer twice a week while going to the gym every other day and the weight that I put on from the shakes started to fall off. I called my friend and advised him that I wanted to cancel my auto ship. He didn't respond back to text or FB Message for 3 days, but when he did he gave me the toll free number. I called them on my way to my trainer which takes me about an hour to get to and when I made it to my trainer no one picked up the line. I disconnected and called back on my way back home. Hour and 20 mins due to traffic and as I was pulling into my driveway they answered. I advised the guy that I wanted to cancel my auto ship and the reason why. He cancelled my auto ship but never gave me a return code for a refund. I have two un opened boxes of their product that I would like to return and get my $539.08 back. So I guess I will be calling them again and holding for a very long time.

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Charley863629
Orlando, US
Sep 07, 2012 10:07 pm EDT

I was quickly rushed into signing up as a distributor. I never opend the products and am trying to quit due to a death in my family. I called and they said to email. I emailed and got a return email saying to log into the webiste with my log in and password and I can quit. Well I was NEVER given a log in or password. The person who signed me up isnt answering my emails. I was pushed quickly now that I want out they are giving me a very hard time of cirlces. I intend to take them to small claims court for the return of my original investment. I have lots of family in their location of Michigan so it is no inconvience to sue them. What they are doing is making it impossible for me to quit or return $500 of products, in fact they billed my credit card this month for auto payents on using their website...you know the one I was never given a password or log in for. I was never told about this monthly charge. Oh yes, I am claiming fraud through my bank on that charge.

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ViBullShizz
Aiea, US
Dec 25, 2011 2:44 pm EST
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I have a friend who bought into this stuff hook, line, & sinker. Apparently there are videos on Youtube with a "Testimonial" from Ashley Sarnicola claiming that she was diagnosed with Chronic Pain Syndrome/ Fibromyalgia and how when she started this program that in a matter of weeks that she was CURED and no longer suffers from either of those anymore. I have both of those and there is NO CURE for either of them. Also if this was some "miracle cure" as she so boldly preaches, don't you think that EVERY website/support group/medical specialist for Fibromyalgia & Chronic Pain Syndrome would endorse their product to the entire community of patients?!? Sorry I'm going to have to wave the BS flag at this. Anybody remember that whole Equinox crap that was around a while back? This is just the new "snake oil" of the moment and just like them will fade away in due time.

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Pookey24
, CA
Dec 12, 2011 8:07 pm EST
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contact your credit card company and let them know what is going on, if all else fails report your card as stolen, that way I believe you should get a new number or at least a new security code number on the back of the card, aka CVVR# that should stop them. I have tried the shakes, they didn't work, no weight loss, and ended up at emerge with nasty side effects more times than I cared to be there this year. 4 times in a period of a month to be exact. Emailed the rep I purchased from also headquarters, with no reply. I know this program has worked for some, but not me. Why is it when you are willing to open your wallet they are available at all hours to take your money, and when you have a slight complaint or want a refund, they are nowhere to be found. A little shady and a little sketchy if you ask me. I agree with all the negative comments above, it's just too bad any of this happened to anyone. Thanks for listening and I hope you get your $$ back.

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Chuck Sheehan
West Palm Beach, US
Oct 16, 2011 6:34 pm EDT

same exact thing happened to me--- I cancelled my Auto-Order and have been sent TWO shipments each month since billing my CC ---they won't STOP!

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Dee2003
Vancouver, CA
Oct 14, 2011 6:47 am EDT
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I have the same problem. They opened up 2 accounts under my name and I emailed them saying this was a mistake. 24 hour later - my credit card was billed twice! 1 week later - still no response. No email back nothing!

I don't care how much money you make a day - customer service means you respond to customer complaints within 24 hours!

I will need to return the products...COD... get a receipt showing I returned them and try and convince the credit card company about not getting the product and not wanting it and wanting my money back.

This company is a rip=off... I wished I went to the grocery store to buy a meal replacement drink!

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lanigirl327
Oklahoma City, US
Sep 13, 2011 9:18 pm EDT
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Keep trying...they are busy...they will get back and they will refund your money. Sorry for YOUR negative experience...it isn't everyone's it's just a company making a $1, 000, 000 a day, trying to keep up

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4:30 am EDT
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ViSalus Rip off

Originally Posted by Northern California
I need some information about this company, they are offering larges amounts of money to recruit people from other mlm...
We just had a bad experience with IGI, we don't wanna fall again...
please, any kind of information, bad or good...
Thanks...

Ryan Blair, with PathConnect gets your information then sends it to his ViSalus Reps and you are now being scamed out of money and a false promise of hope. This is not a legitimate MLM company, they are the MLM company that gives MLM's such a bad name PLEASE GET THE WORD OUT THERE!

Well, THEY ARE A SCAM in Alaska they are targeting Arbonne Consultants. If ViSalus was a memeber of the DSA maybe they would know they are being unethical. Too bad so many people will finance a BMW that they can't afford to begin with, then when ViSalus gets BUSTED and shut down, they will be stuck with it. Yes the rumors are true, there is a price tag on each Arbonne Consultants head!

1. Deceptive or Unlawful Consumer or Recruiting Practices
No member company of the Association shall engage in any deceptive, unlawful or unethical consumer or recruiting practice. Member companies shall ensure that no statements, promises or testimonials are made which are likely to mislead consumers or prospective salespeople.

1. Prior to 1993, the Code protected only the ultimate users or consumers of our products and services. The 1993 amendments extended protection to our independent sales representatives. The amendments were not intended to include "proselytizing" or salesforce raiding disputes within the jurisdiction of the Code, except to the extent that such disputes involve allegations of deceptive, unlawful or unethical recruiting practices or behaviors aimed at potential salespeople. As used in this section, "unethical" means violative of the U.S. DSA Code of Ethics.

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CLB Global
Watford, GB
Jul 16, 2014 7:02 am EDT
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My whole family has resigned from Visalus, where we were Founders in the UK. They have double billed my wife's account for the last few months, refused to take back product, and we generally cannot believe in the founders. To create an inflated PR move for their international marketing efforts, they stacked promoters to create ambassadors and other ranks here. They then use the results to promote themselves in other countries to help their expansion efforts. They have been hit by 2 RICO lawsuits already ( the last just this week), alleging theft, phone and computer hacking, breaking and entering, fraud, being a pyramid scheme, etc. Anyone with any sense that can read, can check out http://www.prweb.com/releases/2014/07/prweb12012471.htm for the latest RICO suit and check out Blyth corporate filings online. Blyth is a public traded company and has to publish reports every quarter. Just check out Visalus performance since 2012.. Blyth stock was at $44.60 at the high point in 2012. Now is at $7.07. Visalus has gone from 114, 000 promoters to just 36, 000 in North America and 3500 International. Qualifying the international figure, we had 4000 in the UK alone in June 2013, now they have opened Germany, Austria and Ireland. According to the reports from Blyth, Visalus has lost sales and revenue every quarter since 2012. Since the 3rd quarter of 2013, they have lost $11.7 million dollars.

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Michelle Beighley
Big Pine Key, US
Jun 28, 2014 3:41 pm EDT

PS, the shipments come faster than even 2 people can consume them. If they would have cancelled our subscription like we wanted, they may have kept a customer, but now their refusal to cancel our subscription has turned us way off. Honestly, I think any protien shake will serve the same purpose.

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Michelle Beighley
Big Pine Key, US
Jun 28, 2014 3:40 pm EDT

I have email them 8 times to cancel our subscription and they refuse to do so. I called and they said my husband must call. My name is on the credit card. I finally reported our credit card as lost so they can no longer bill us. What a pain in the but! This company is obviously dishonest and purposefully making it difficult to cancel. BUYER BEWARE!

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Ralph Ness
Detroit, US
May 08, 2014 8:11 pm EDT

Total scam. Rip off. Beware. Do not get involved with this company they will rip you off. You may as well get your money and throw it in the garbage can.

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Leslie Bell
Waterford, US
May 23, 2013 6:33 am EDT

I just want to lose some weight. I do not want to become a Rep. I am not looking for free product. But, I was wondering if this is a "Pyramid"? The shakes taste great. They are working. And that is all I really care about.

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laura m johnson
claxton, US
May 05, 2013 8:18 pm EDT
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They don't give refunds like they say they will. I had a promoter WHO returned an unopened esa kit 2 months ago and he has yet to be refunded so now he has acquired a lawyer to get his money back. This has me looking bad

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raybutt
, US
Feb 23, 2013 9:02 pm EST
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All I can say what goes around comes around and if you are in Jenny Lynn's down line you are in big trouble, I won't go into detail by honesty is not here.

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HughKoehler
Warner Robins, US
Jul 28, 2012 9:58 am EDT
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I am a Shaklee Dist and yes they do target other MLM reps. I was just hit on today and it is the third time this has happened. I checked out their shakes out of curiosity and found that they had artificial ingredients including artificial sweetener. When they compared their shakes to other companies they used one from Shaklee that was outdated and hasn't been used in many years. They also had the wrong figures in it so if they have to lie to make their product look better that is a big negative in my book. They also compared their product using just the powder not the the actual figures for the drinkable product yet those compared were the drinkable product. Way to lie to your customers!

Compared to Shaklee, a company that does business according to the Golden Rule, does not force autoship, and pays to infinity, they just can't compare. Visalus just has nothing in common period. I enjoy what I do and the company that I am with. There is no talking to people who get into Visalus or other MLM's that are similar to it until after they crash. Even then some of them go running off to the next one and the next. You won't get anywhere if you are with the wrong company and keep repeating history.

I feel Visalus limits it's reps partially because they have a limited product line. Shaklee has over 300 products which cover other areas that people buy besides weight loss programs. Shaklee has also been around for 56 years. Dr Shaklee created the first vita/mineral supplement back in 1915. That is almost 100 years ago. How far back does Visalus go? Our Olympic athletes use Shaklee because they trust it. NASA asked Shaklee to create a re-hydration dring for the astronauts back in 1993 which they still use today. Shaklee was used by the team that climbed Mount Everest for the first time without oxygen. The list goes on and on. Again I ask what has Visalus done?

What ever path you decide to travel and the company that you choose to partner with I wish you all the best. Just remember you need a company that will still be there for you now, tomorrow, and in retirement. Did you know that Shaklee businesses can be willed to someone that you choose. A great thing to be able to leave your business to your children and their children.

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Laak
Hilo, US
Jul 19, 2012 3:12 pm EDT

Everybody associated with this company gives the impression they are partying all the time because they are all making money. The founders have lured a new generation of hopeless entrepreneurs into believing they'll make tons of money but in fact the founders are getting rich off of the naivete of this young generation. The fact of my experience with Visalus customer support warns me this company will not be around for the long haul. Here is my story (DUNG-DUNG):

DO NOT SIGN UP FOR AUTO-SHIP! That is where they will catch you. Because they will DOUBLE ship you product and then give you a hard time to return the product. Once they authorize you to return the product it will be at your expense because they won't refund the shipping costs. Amazing scammers. Even when you cancel the auto ship you will still receive product again with the same BS of having to foot the bill for shipping. They refund you he product amount but not the shipping costs.

The last straw was last week I called to cancel the auto-ship for my wife. They were able to cancel the shipment but guess what? We still got charged for the product and shipping. They refunded the product but not for the shipping - BUT THEY DIDN'T SHIP THE PRODUCT!

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visaluswrongedcustomer
Raleigh, US
Jul 13, 2012 12:58 pm EDT

So my daughter canceled her ViSalus membership in March 2012 and they did not charge her account or send any product in April 2012, but all of a sudden 5/31/12 they charged her account $115.68. We contacted them immediately and they stated to just return the product when it arrives and they would refund her account. Well she returned the product and here we are 7/13/12 and guess what ViSalus is saying now - they are not refunding her money! This is complete Fraud and they have stolen $115.68. We have contacted the NCSECU who have also been trying to work with this company (yes ViSalus you know who you did this too). Please refund her $115.68 as you have her money and the product - not good business. I am filing complaints with Attorney General in Michigan and the BBB.

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