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I am a contract client with Virginmobile, and have been for over two years. A few months ago, I lost my credit card. When the new card arrived, I informed Virgin of the number, but they neglected to process it. As a result, my account ended up in arrears. They never bothered to contact me, but handed me over to ITC as a defaulter. Everything was eventually cleared up, but it took over four months to get Virginmobile to deduct the arrear amount. I was promised by Jeffrey in their accounts depeartment that the ITC situation would be corrected, but to date Virgin has done nothing. I am going to do my utmost to make sure that everybody I come into contact with knows just how badly Virginmobile treats it's loyal customers.
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