Complaint Rating:

Company information:
14 Netherby Park
Weybridge, Surrey, England
United Kingdom
Phone: 01932 853334

Moved from previous address with this telephone number in May but not able to move to new address with this number until 4 July where I wished to continue my Virgin telephone and broadband contract. Notified Virgin customer services but recd emai stating I would be charged cancellation fees. Telephoned customer services - on phone over 30 minutes passed to 5 different people - eventually they agreed I could revert to dial-up service and would not be charged cancellation. mid July notified Virgin I had moved, had a BT line installed and this number was up and running - could I be reinstated with my telephone and broadband contract - had to hve a new contract at least one year - agreed to this - couldnt connect me due to Virgin service upgrade - told would be complete by last Friday 1 August when I would be contacted. No contact - rang Virgin again - told upgrade delayed further few days, someone would ring. Monday 4 August again rang Virgin - Jonathan Crisop said upgrade taking place 5 August and it could be up to 10 days before I get a new contract - he could not guarantee when I will receive Virgin broadband service. Discussed whether I would move to another provider - today on dial-up realised Virgin had emailed me last week stating I had cancelled my contract - I HAVE NOT CANCELLED IT YET - WHEN WILL I GET SOME SERVICE AND A PROPER ANSWER FROM YOUR CUSTOMER SERVICES PEOPLE? TODAY NO-ONE IS ANSWERING THEIR TELEPHONES.