Company information:
Belfast City, County Antrim, Northern Ireland
United Kingdom
All Virgin Media customers probably already know this but they clearly lie about their 'traffic management'. Traffic management is when you are in the top 5% who downloading an unusually large amount of data and Virgin will slow your internet connection. At first I thought it okay because I don't really download that much but there are days where they throttle my connection even though I've barely even downloaded anything or used the internet. On the page it states that the traffic management only affects the 5% downloading an unusually large amount.
I find it hard to believe that surfing YouTube and listening to online streaming radio for 3 hours puts in the 5% top downloaders in the entire nationwide base of Virgin Media broadband subscribers. To top it all off it's been about 10 hours now and I'm STILL being throttled even though it clearly states that the throttling will only last for 5 hours.
I'm just trying to download a show from BBC iplayer, the first thing I've downloaded from there ever - thats when I noticed that my connection was extremely slow. I know the fault is not on BBCs side because I took multiple speed tests and they're registering at 1000kbps even though I'm paying for a 10000kbps connection!
To top it all, I tried to send Virgin an enquiry about this nonsense and it asked me to put in my:
- Full name, full address, post code
- Virgin account number ( I was with NTL when the switch happened so I never recieved a Virgin account number)
- Date of my last bill, the amount I paid for that bill, the METHOD I used to pay that bill.
- Phone number, email address
- To perform 3 trace routes(!?) on bbc.co.uk and include the results(!!!)
ALL this just for ONE enquiry, its an absolute disgrac and extremely user-unfriendly. Its like they're trying to dissuade their customers of emailing them when they see the amount of rubbish they have to type in.
I sent them an email about 2 weeks ago and still no response (even though they promise a response in 48 hours - more lies).
I was seriously considering switching ISP when I heard about their stance on net neutrality but all this nonsense means I'm definitely switching - the least they can do is not lie to their customers.
Can't wait to leave this circus they all an ISP,
Patrick
