Complaint Rating:

Company information:
Virgin Media
Leicestershire, England
United Kingdom
www.virgin.com

Having received a bill for double my monthly tv rental I attempted to contact virgin media to ask why my rental had doubled? eventually I got through to their call center in Delhi and was informed it was because I was now being charged for the line rental... after having the service for over 10 years. I then tried to contact the cancellation team and was left on hold for over 20mins, it wound me up so much I put the phone down and went to my bank, canceled my direct debit and signed up for sky who have a fantastic customer service. I sent a letter to cancel my account and low and behold six weeks later I get a bill for late payment and another months rental, to cut a long story, I am now receiving threatening letters from Microsoft debt recovery telling me I, m going to court if I don't pay! Ive contacted them five times to tell them to go ahead. It seems like their customer service is about as good as Virgins. I am sure if Mr Branson knew how crap one of his companies is performing he'd be none too pleased A point to note, if you want to get through to someone at Virgin in the U.K. call the payment line and strangely, you get through after about 4 rings, every time. I have always associated Virgin with a service for the people, my vision has definitely been blurred. I would love to hear of anyone else's bad dealings with V.M.