Complaint Rating:

I very nearly purchased the bargain bundle of Broadband, telephone and FREE TV. And all for £20. Everything would have gone ahead had I not been telephoned by the company to be told that they had not received all of my details correctly. They had managed to get my name and address and telephone number but they claimed to need more info. I suspect that this was just a ruse to get me to change to a higher priced package. Now I realise that I may have chosen the loss leader package but that is what I wanted. The offensive salesman suggested that I might have had problems submitting my order on line so I told him to CANCEL it. He was rather taken aback even when I suggested that a company which is about to provide me with broadband services did look very competent when it couldn't process online orders. After looking at this site and the complaints listed I think I have had a lucky escape. One more thing, why it there no e-mail address given on the site for people to use to complain or cancel their orders?