Complaint Rating:

Company information:
Virgin Media
United Kingdom
www.virginmedia.com

Customer Services Manager,

I am thoroughly disappointed with your level of service afforded to me !

Your Service Personnel does not appreciate the urgency of the situation when a Fee-Paying Customer complaints that he cannot, on repeated attempts, enter the web-page to gain access to his own e-mails on 31st October 2007. The situation was initially kept in abeyance until, on 11 November 2007, a totally irrelevant and inappropriate answer was sent to by e-mail with little understanding of the problem!

I AM STILL NOT ABLE TO ENTER MY MAIL BOX FROM VIRGIN MEDIA WEB-SITE !! This is in spite of several attempts at inserting verified e-mail address, Username and Password at the designated boxes.

PLEASE ENSURE THAT THE ERROR IS RECTIFIED IMMEDIATELY SO THAT I MAY ENTER MY MAIL-BOX.

Thanking you,

Dr. D. Mukherjee