Complaint Rating:

I got back from holiday on August 15th to find my land line phone dead. I notified Virgin Media on August 16th. After two technician's visits and nearly three weeks later the line is still not working, and no one at Virgin Media can give me a date when it might be. I'm a pensioner and I've had to buy a pay-as-you-go mobile in case of emergencies.

It's my impression that since VM took over telewest the standards of service and 'Customer Care' have collapsed.