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Virgin Media Complaints - no telephone

Review all Virgin Media complaints

Virgin Media
Posted: 2008-10-13 by Jon Wood [send email]
no telephone
Complaint Rating: 0 % with 0 votes
Company information:
72 Nightingale road
United Kingdom
Phone: 07906594756

Changed telephone company from BT to Virgin Media on 11 Sept 08 still not connected. Cant afford to keep ringing them on my mobile to find out whats happening

Trying to set up home business this week but have no phone,
Can anybody help?
Comments United Kingdom Telecommunications
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Comments

40 days ago by Angela Elliott [send email]
I reported my phone line dead six weeks ago. So far I have had four sets of engineers out none of whom can fix the problem as the cable is damaged and needs rewiring from the street. Customer services cannot seem to send the right people out. They keep taking my mobile number and saying they will call be back, but never do. I have made an 'official' complaint but have received no acknowledgement. I have been offered £15 credit for six weeks worth of no phone. I am self-employed. Taking time off to be in my property between the hours of 8 and 12, or 1 and 6 (because they cannot give me an actual appointment) means I keep losing money. I am losing business. I am at a loss to know what to do. I have written to BBC Watchdog and would like to junk Virgin altogether save that if I go to BT or any other provider I still have a damaged line which needs replacing and the hassle of having another provider send out engineers who also probably can't fix it 'cos it needs 'civil', as they keep telling me.

Virgin are vergin' on the absolutely bloody diabolical!

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