Virgin Holidays
reviews and complaints

My wife and I travelled from Birmingham, UK to Dubai on Friday 17/09 for a vacation. On arrival at our hotel in the UAE I was absolutely appalled to see the filthy condition of one of my socks and stained shoe caused supposedly by the filthy floor of my seat!? The attached pictures show the heavy Yellow stains which could only be caused during the flight as both my shoes & socks were brand new and only taken off whilst seated!
I was also sat in an isle seat with an empty seat to my right, I didn't eat the inflight meal so this issue was obviously caused by a lack of cleaning, not what I expect from a company such as yours!
I now expect compensation for these expensive shoes and much better on our return flight to the UK tomorrow, 24/09 EK041 @ 03:20

Regards

Wayne Bird
Wayne.[protected]@btinternet.com

I booked a holiday through virgin holidays in May 2008 for 14 nights at Disney Port Orleans Hotel the cost of the holiday was £4, 700. When we booked we received 5% discount, the very next day after our booking was confirmed we received an email offering us 10% discount if we booked then, this completely was a slap in the face to us after we had already booked.I contacted them and was basically told "tough luck". Further to this my friend booked the same holiday in august 2008, exactly the same...fligt hotel etc. 2 months after their holiday was booked they received an ammended booking letter (after not Changing anything themselves, stating that Virgin had given them 4 free Disney park Tickets for the whole duration of their stay and also 4 free meal tickeks. This was not an offer at the time they booked their holiday. I contacted Virgin to complain about this and they refused to look in to the complaint and actually didn't even see their was any substance to my complaint.. Basically i have been well and truely had...They have saved over £1000 on park tickets and got free meals.aswell..we have got a flat NOTHING. We have booked 3 times with Virgin now and feel really let dowm.We booked over a year in advance for our holiday and have been severely penalized for doing so. We only booked so far in advance as to confirm our booking because we have a disabled child and therefore can not just leave our holiday bookings to last minute. The holiday will be a hugh financial burden to us in the first place because of current financial markets but we are determined to make it a special holiday for our children. Virgin's shear lack of empathy is disgusting. They would not even admit that they had made a mistake in the discounts applied to my friends Mr and Mrs Davies' holiday. and then further to this refusing to offer any kind of compensation or indeed explanation. This has left a bad taste in my mouth, it is not nice to be trated in this way. I just keep getting blanks when i write to anyone to see if they can do anything about this. Toadd insult to injury they sent us a mailer telling us because we had booked with them on more than 1 occassion that we had now moved in to their Priority Virgin Frequent Flyers Club"...only given to Loyal customer...loyalty they don't know the meaning of the word, shafted customers more like. I am so very dissappointed.

Virgin holidays produced a preview brochure which they stated would have the cheapest price for next years holiday (2010) if you booked by 22nd April 2009. If the price is chepaer in their 1st edition brochure, they will lower the price we have paid. After looking on the net I noticed that now the 1st edition brochure is out, they have introduced a free disney "quick dinning plan" to all bookings, valid for the date I am travelling. This means my holiday is now £1878.84p more expensive. Their answer is that the preview brochure price is a guess and that market forces mean they have introduced this. Fine, but why garauntee to be chepaer in the preview brochure. I could understand it if it was months ago that I booked, but htis is less than a month. It would be cheaper for me to cancel, loose my £960 deposit and re-book. But why should I give £960 of my very hard earned money to Virgin for selling me a lie! I was lead to believe that I was doing the right thing by booking before the 1st edition brochure was released. I feel so cheated, and dissapointed in Virgin and i have over a year before I even go on this holiday.