Complaint Rating:

I signed up to broadband over the phone,i was led to believe i was getting 3 for £30 and would be billed monthly for all 3 services, 3 months on and virgin took £34 from my account, they set up a direct debit without my permission. I called to complain and was told, we email customers instead of sending out a bill, i received no email as they did not have my email or ask for it. As soon as my contract is up i will be leaving virgin and would never advise anyone to go with them.