Complaint Rating:

VIP Travel Reservations - Port Orange Florida

I paid for one of those super vacations... come visit Florida and get a free trip to the Bahamas just for taking our tour. I went to both of my Florida tours and got my paperwork in order. I paid $45 for the form to request my "free" vacation paperwork. When I received my paperwork it was unbelievable how many rules and regulations there were. It was date stamped 12 April and I didn't receive it until the 20th of April and it had to be back to them by the 30th or I voided my contract. After picking my 3 different dates, none of which could be 7 days before or 7 days after a major holiday, spring break or easter and all of the dates you picked had to be 45 days apart and you had to leave on a Monday or Tuesday I mailed my paperwork back to them. Several days later when I received mail from VIP Travel I excitedly opened it to see which trip dates and location I would be getting. Instead, when I opened the envelope there was a piece of paper telling me that because I had not sent my paperwork by certified mail I had voided the contract, no letterhead, no name, no phone number, no website. Now they received it before the deadline because their letter was dated on the 29th of April so they received it but because I failed to send it certified mail I was cancelled and that was it. When you try to call and talk to them you get their many answering machines that tell you to call back because they are busy. I paid for a passport to take this trip and now will not be going and all because they are looking for any little thing they can use to cancel your "free" trip and not have to pay airfare and hotel reservations. I feel like I was robbed because I fulfilled my obligation to go to 2 Florida locations and take their 90 min tours, I paid for all of my travel vouchers and then they put the screws to me for my free trip. I will never sign up for anything like this again.