Complaint Rating:

Company information:
VIP Travel
Lexington, South Carolina
United States

I caution anyone who receives an invitation to attend a sales presentation from VIP Travel to check with the BBB first. This company uses deceptive and dishonest sales and marketing practices to entice prospects to become members of its travel club. It gives examples of very attractive travel deals it says it offers its members which it says will shortly offset the membership cost which runs in the thousands of dollars. I tried four times to book something with VIP and each time the savings were non-existent. I was even told by one of their travel agents not to bother using them for air transportation and car rentals because I could do just as well going directly to the airline or rental company myself. That's definitely not what the sales guy said! I demanded my money back from Michael Mitchell, the president, and got a form letter back saying he refuses to do it. This is not a reputable company. I've never entered into an agreement before with a company I didn't know until now and I can't tell you how much I regret having done so with VIP.