VillaDirect review: Rental Homes 1

My family and I have booked with Villa Direct the last four years. We have stayed at 101 Happy Memories, Floridian Retreat, Royal Floridian, Bostonian, and Mickey's Hideaway Villa. The Royal Floridian was the cleanest. I was extremely pleased. The following year we booked the Floridian Retreat. The carpets were filthy but the home was roomy and everything else was clean. We called to complain about the carpet but no one came to clean. The next year was the Bostonian. Beautiful spacious home but there was an awful spell coming from the kitchen. They sent maintenance to fix the dishwasher but the smell was still atrocious. Then the next year we booked the Mickey's Hideaway Villa. This is when the terror began. Upon checking in the house was dirty and the carpet was terrible. We had to complain and they sent someone to shampoo the carpet. Carpet was so filthy until the dark spots could not come clean. Sheets were dirty. After returning from the park there was a gas leak in the home due to an old gas stove and the fire department and the gas company along with the police department came. After inspection the gas company gave us a pink slip that stated no one could go back to the home. We called Villa Direct all night. They had to "get" permission to place us in another home. Due to short notice they placed us at 101 Happy Memories. The washer and dryer was so old until we could not wash anything. The cleaning crew marked the home as clean but dirty sheets were laying on the sofa and nothing was done upstairs. The carpet was filthy. It was horrible customer service and it took them over two hours to place us somewhere. They were unconcerned and never came to check on us. Terrible attitudes and they do not understand the importance of customer service. My family size is 14 so we vacation together and always pay over $2000 for the weekly stay. Due to being inconvenienced and could not take groceries from the home they only reimbursed us $189. Can you believe that! We are a family that has booked with them and pay good money. However what I did notice is that All Star Vacation Home van came and checked on each person in that resort that booked with them. I would not recommend Villa Direct to anyone until they clean up their act. By the way, I went on the website and no longer see Mickey's Hideaway Villa as one of their properties. Villa Direct should have refunded us more and should have been more considerate. They should have also came to check on us. By the way I wanted to see just how they clean their properties. Are you ready for this: There are Hispanic families (mom, dad, and children) doing the cleaning. They wash sheets with no detergent. They take the sheets off the beds and just throw them in the washing machine. No Clorox no detergent. NASTY! This was all during Spring break of 2014. Yes this is November and i am still upset. Villa Direct please get your act together as word of mouth is the best form of advertisement. Update: here it is 2015 and I have yet to hear from them and no apology. They deleted my review from their Facebook page. From all the other reviews I see they have responded. I don't understand why they don't respond to me. However, I am glad to see that the home we rented with gas leak is no longer one of their properties. Unless they have renamed the home. If the home is no longer one of their properties, I would love to know why. If it is due to the problems with the home, then they definitely owe me and my entire family an apology.