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3.2 615 Reviews

Viking River Cruises Complaints Summary

326 Resolved
288 Unresolved
Our verdict: While Viking River Cruises has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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12:54 am EST
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Viking River Cruises Travel insurance scam

We bought Trip Mate Insurance from Viking River Cruises for a trip to Paris. Our flights were cancelled due to severe winter storms. We filed a claim, and it was denied (even though this was a covered claim!). We filed an appeal, wrote to the CEO of Viking River Cruises, and filed a dispute with our credit card company since we had not received the services for which we paid. Eventually, we received our checks from U.S. Fire Insurance Company (the underwriter for Trip Mate). Even though we FINALLY got our claim settled, what a major hassle! We will NEVER again use Viking River Cruises (their accounting supervisor lied in one of his letters!) nor Trip Mate. What a major rip off! Also, we were advised by a legal professional that no one should EVER buy a travel insurance policy from the provider or vendor of the travel package.

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Wpayton5599
Bolingbrook, US
Mar 21, 2011 6:56 pm EDT
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I am glad you finally got your money. Travel insurance as a whole needs a lot of work. If I were you, I would accept the opportunity to contact the company directly. You may make it a better experience for someone else.

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2:25 pm EST
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Viking River Cruises - Can't unsubscribe from e-mails

Company refuses to unsubscribe us from their annoying e-mails. No one in our family contacted them for information and this is a lousy way to do business. We have added them to our junk mail filter and automatically delete them. If we did take a crusie, it wouldn't be with them.

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4:51 am EST
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Viking River Cruises Terrible service/cheap ship

October 8th my husband and I and old friends boarded a Viking Ship, the Mirabelle, in Lyon France. WE took this ship because 2 of the 4 of us are handicapped and needed an elevator. It didn't work all week and it appeared there was no effort to fix it. The ship was old and at first our bathroom had a bad smell. The hotel manager was a terrible mean man who refused to serve us just a little yogurt and fruit when we returned to the ship 15 minutes late for breakfast after looking for a church on Sunday. The time they told us the service began was wrong so we hurried back for breakfast as there were no restaurants open on Sunday that early and it was raining. He was so cheap and so mean. WE will never go Viking again. Our Vantage trips were very good and we talked to people about Avalon and they said it was great. Viking as well as the other ships did have great tours and guides. The food was cheap food but well done by the chef. Tasteless watery soups though. Not a decent French pastry even though we were in the heart of Provence. Wine came with dinners: same boring wine all 7 dinners. For the money, it was totally awful.

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anonymouslass
boca raton, US
May 27, 2011 12:06 am EDT

The hotel manager was a terrible mean man? what are you 5 yrs old?

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4:24 pm EDT
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Viking River Cruises Flight reservations

I scheduled a vacation in February 2010 for a vacation in July 2010. I paid the extra $100 for seat assignments. I explain to the clerks that I needed seats by the window for my wife and myself due to disabilities. No problem, I was told since I paid the money. One month before our trip I was told that my wife was flying out of Chicago to Belgium and that I was flying out of Washington, DC. I explained the reason for paying the $100 dollars and they said they could not guarantee the seating assignment. What was the extra money for if they couldn't guarantee the seating assignments? I did purchase the insurance so I did not loose all my money but they destroyed the vacation.

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9:59 am EDT
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Viking River Cruises Did not get what we paid for

We booked a cruise with Viking Cruise Lines on the Danube. The river was in flood stage well before we left for our trip, they were aware of this and by their own admission, "while we did anticipate and plan for minor disruptions, there was no reason to expect anything of the magnitude you experienced. We believe we provided you with the best possible alternative." The magnitude of disruption to our trip was that out of a seven day cruise, we cruised about 28 hours at the tail end of the trip. The rest of the time was spent being bused to the locations we should have gone to by boat. We spent more time on the bus than at the sites we were supposed to visit. The side trip options to various UNESCO sites were cancelled. I would not say that a bus trip was the best possible alternative. We should have been give the option to postpone the trip since the river was flooded well before we left and there was no information when it would crest. We did not experience anything close to what we should have for this vacation. We have contacted Viking and they feel that they fullfilled their obligation just by getting us to the places listed in the itinerary, even though we had minimal time at most places when we should have had a whole day. We have asked for a partial refund and Viking has refused any type of refund. Instead they have offered a time sensitive voucher for $1000 that we can use on most but not all the cruises Viking offers. We could never travel with them again and would advise others planning a trip with them to reconsider. I have heard other Viking horror stories and Viking always uses the same excuse, "we have no control over the river". The attached photos show the condition of the river when we arrived at the boat. Notice the building already had its flood doors installed. My final words are: DO NOT TRAVEL WITH VIKING CRUISE LINES.

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Nige - a travel agent
, GB
Sep 08, 2010 1:35 pm EDT

I agree that the Cruise company could not possibly have done much else - it was better that they at least tried to get you to the places you had wanted to visit - if they had cancelled the whole trip, last minute, when the scale of the problem emerged, you'd have been writing on here that they should have still let you go - but by road!
have a little understanding as it was such unusual circumstances perhaps?

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Becca Hanstein
Kihei, US
Jul 13, 2010 1:34 am EDT
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Interestingly enough, I was in Budapest on the 12th and met a group that was traveling with Viking. In fact the Viking boat was right in front of the hotel we were staying at. I spoke to other people who had the same experience. The reason I wanted to comment was that I had an average time on a cruise with Viking in Russia 6 months ago. The food was mediocre but I really enjoyed the people who were on the trip and prefer being on a smaller boat. The guides and reasonable price of the trip were what I had to applaud. I was wondering what my opinion of my trip would be if we were unable to enjoy cruising on the rivers. It would have been very disappointing but when it is an act of God, what can they do. I, too, got a $1000 credit because the room I had had a sewer smell in it for all 12 days! It was terrible and I'm also in the same boat about having a credit to use when I can't wholeheartedly recommend the cruise line...

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12:31 am EDT
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Viking River Cruises Misrepresentation, scam

My wife and I are just completing a Viking River Cruise from Moscow to St. Petersburg with a 3-day Helsinki extension. Throughout he Russian tour there was constant pressure to purchase souvenirs. There was even a scheduled stop in Mondrogy, a fabricated souvinir village specifically designed to bilk tourists. In general throughout the tour the food was great and the guides were very knowledgable and pleasant if you can overlook the constant "shopping" pressure.

Then came the extension to Helsinki which was a total farce, misrepresentation, and waste of $1600. The first day was advertised as a train ride through the Finland countryside but we were told at the last minute that the train trip was cancelled and we were herded trough St. Petersburg airport to Helsinki, arriving at 8PM. Consequently, day #1 was spent waiting for a flight instead of traveling through Finland. The train cancellation was known by Viking months in advance but they chose not to inform us and booked it anyhow. Additionally, Viking knew apriori that a national Holiday in Finland would result in closure of all museums, shops, and many restaurants but again they chose to book the trip extension and not inform us.

Bottom line, Viking has flat out denied any misrepresentation of the trip and refused us any compensation. My advice is beware of their "friendly booking approach" because there may be a scam lurking in the background.

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Al_Allen
, US
Oct 08, 2018 1:17 am EDT
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While sympathetic to what happened on your recent Viking River Cruise, you are missing so many points. I've river cruised with Viking twice on the Grand European Tour in 2015 and the European Sojourn April 2018. Flawless cruises, most enjoyable time.

Posted in European and USA news sites, this year's low river water levels were disastrous to all river cruise and commercial shipping companies. All of them experienced delays lost shipping time, canceled trips.

Weather is always changing; rain can come and go as we have seen in the USA with numerous drought areas. Mississippi River also suffers low water levels, same shipping as Europe experienced.

All river traffic is controlled by Harbor Masters/River Management whose job it is to ensure traffic is stopped in low water areas to avoid a ship becoming stuck, blocking the river to those ships when can still navigate. Conditions can change by the hour. Viking, like all other river users, does as directed in using the river. Not the Captain's call to go or stay.

Congress recently passed the "Consumer Review Fairness Act" which bans companies from contacting people to pull negative reviews, charging them, or threatening to sue, or the use of so-called "Hush Money." Federal Trade Commission is point for this act.

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Hellotoyou
Pittsburgh, US
Jul 08, 2014 11:42 am EDT

Be advised if you are taking a Viking river cruise that all may not be what it seems. We were recently on a Viking cruise-the Elegant Elbe. The waters were so low that we only sailed one day of the cruise, and were bussed around parts of the Czhec Republic and Germany. We were docked every day but one, and had to pack up and change ships In the middle of our "cruise." Since the river is apparently fed from snow in the mountains, it is unbelievable that Viking didn't know this ahead of time and contact us so that we could make a decision as whether or not to sail (!) at this time, or offer us another cruise. Our trip was in June, so knowledge of the former winter conditions about the snow would have been known well in advance. The crew kept saying that they thought it would rain, but one or two days of rain wouldn't have been enough to fix this problem. This really is scam-like/ booking under false pretenses. They have now offered us a 20%discount on another cruise- and since this was probably our cruise of a lifetime, it is no compensation at all. Their customer service dept. consists of people who apologize and just simply tell you there is no reimbursement.
The staff and crew were all professional; however, I feel they are compliant liars. The food and tours were excellent, with the exception of the bus.
I think part of the reason Viking retains it's good ratings despite some of their underhanded dealings is that many of the people who take the tours are elderly and not sure of how to voice their complaints publicly, although we heard plenty of them on board. They may have the money to simply take another trip and not make waves (no pun intended). Please take this into consideration before you book with Viking, and be sure to check the river conditions yourself.

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Rivercruiseresource
Woodland Hills, US
Jun 28, 2010 10:08 am EDT

Dear Mr. Kise,

I am sorry to learn that your cruise is not what you expected it to be. While we do believe that many travelers like to bring back a memento or twso from their trip, Viking prohibits its staff from exerting any kind of pressure to buy. If you are able to share with us an example, we will rectify this situation immediately. Mandrogy is a port most river cruise operators call on. Aside from the shops, there are a large number of historical buildings here that have been brought there from elsewhere in the region.

As soon as Viking learned about the work on the railroad between St. Petersburg and Helsinki and the resulting temporary cancellation of services, we explored alternate options and advised our travelers. We will investigate why you were not notified.

As for the public holiday in Helsinki: Juhannus, or midsummer celebration offers an opportunity to experience something uniquely Finnish. For this particular extension, we have altered the sequence of the sightseeing to assure that you can make the most of your time, while still have an opportunity to shop or visit a museum.

If you feel that we have not addressed all points raised in your complaints sufficiently, feel free to contact us at Tellus@vikingrivercruises.com

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12:07 am EDT
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Viking River Cruises Land transport

I have been coldly informed by email that I am not eligible for transport from Munich to the boat in Passau with no explanation. So, after no response to my further enquiries I phoned. I was told that I am only eligible for transport if my plane arrives in Munich on the day of the boat cruise (July 18). The Viking agent did not inform me of this restriction (I found out also that there are time-of-day restrictions) when I made the booking over the phone. When I asked for a refund, they said it is their policy to give only 75% refund. That's not fair. It is not like I changed my mind about the transport. Viking did not inform me of the restrictions when I made the booking. I should get 100% refund. Secondly, I should then also expect Viking to provide me with information on alternate transport and where to find the boat in Passau. Would this be so difficult? Neither did Viking offer, and when I requested it, they did not send it to me. How am I supposed to find the boat? Why is it such a problem for Viking to do these very simple things? I am absolutely astounded at this severely poor level of customer care.

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Mac in TX
Arlington, US
Nov 09, 2011 6:27 pm EST
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As a followup to my previous comment...I emailed Viking directly with my concern and I was promptly contacted by a Viking customer representative who worked with my travel agent to ensure that I received a full refund for the travel option based on the confusion associated with the restrictions. This level of customer service was unexpected but greatly appreciated. It is apparent that Viking does take customer concerns very seriously and they are willing to address issues.

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Mac in TX
Arlington, US
Nov 09, 2011 1:11 am EST
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I had the same problem. I purchased transfers with Viking when booking our Dec cruise between Amsterdam and Basel and was not informed of this restriction until it was too late to get a full refund. This is not industry standard for all river cruises, however. My husband and I always arrive a few days ahead of the cruise to avoid travel related problems and usually stay a few days afterward, and we have always purchased transfers between the airport and dock from the cruise line as a matter of convenience to drop off and pick up rental cars. This is our first cruise with Viking and they are the first river cruise line that we have encountered that requires that we actually arrive on an airplane. The fact that the restriction is ridiculous is beside the point. (What difference does it make how you arrive at the airport as long as you are there at the appointed time?) Viking's policy of not informing customers of this restriction up front is deceptive and shows a distinct lack of customer focus.

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Rivercruiseresource
Woodland Hills, US
May 24, 2010 2:59 pm EDT

Dear PatriciaD, please contact us at Tellus@vikingrivercruises.com. We will see how we can fix this situation ! Obviously we can do better than what you have experienced thus far, and we're sorry.

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Arizona Road Warrior
Gilbert, US
May 22, 2010 10:08 am EDT

This is the industry standard for river cruises, land tours, etc. in regards to transfers from the airport to the hotel or airport to the portshipetc.

We have taken cruises and tours and we always arrive at least two to five days before the tour starts. First, we like to explore the starting city and do things by ourselves. Also, we stay two to five days after the tour starts. We have never taken advantage of the transfers in our packages. Second and more importantly, if there is a problem with our flight, there is plenty of time to get to the starting point. That is especially important today with reduced airline capacity.

It seems like you book directly with them instead of using a professional brick & mortar travel agent in your community. A professional travel agent would have pointed these items out to you. Also, a professional travel agent would have arranged transportation to the boat in Passau. We have done our own transfers several times.

If you went to their website before you purchase your cruisetour, you can read the T&Cs.

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4:07 pm EDT
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Viking River Cruises Customer satisfaction

In 4/2010, we took our 1st European river cruise aboard the Viking Spirit, which comes out of Paris, France. We were aboard when the Iceland volcano went off, grounding planes throughout Europe. At the end of the cruise, we were stuck, without airplanes, hotel room availability in Paris, and a rail strike.

All Viking had to do was leave us at the airport terminal, and drive away. However, what they did do was this: were were allowed to stay aboard, have a room, have meals, and cruise with them on the Seine river. They didn't charge us for anything except bar bills. Viking River Cruises took the high road. We are now patrons for life. This is how all companies should operate!
Keith B.

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CONSIDERED A TRIP
Ravenna, US
Sep 01, 2011 9:35 pm EDT

WOW, I WAS CONSIDERING ONE OF THESE CRUISES BUT AFTER READING ALL OF THESE COMPLAINTS AND HOW THE COMPANY HANDLED THEM, I WILL DEFINITELY PASS! I HONESTLY AM IN AWE THAT A COMPANY WITH SOOOO MANY COMPLAINTS IS IN BUSINESS. THE POSTS ON THESE THAT SAY PLEASE CONTACT BLAH BLAH BLAH...WOULD NOT EVEN BE NECESSARY IF IT WERE A GOOD COMPANY...THANK GOODNESS FOR THE INTERNET!

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Rivercruiseresource
Woodland Hills, US
Aug 07, 2010 12:44 am EDT

Dear jjmnr5, please contact us at Tellus@vikingrivercruises.com. We have been able to assist over 70% of our passengers filing claims with their travel insurance, and it appears that for whatever reason, we have not been able to do the same thing for you. We are happy to let you know that the insurance carriers we work with were able to refund all insured passengers and we were pleased to be able to expedite most of these claims by preparing the paperwork in advance.

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jjmnr5
Manasquan, US
Jun 02, 2010 8:47 pm EDT

So glad that you had a favorable experience during the volcano eruption shut down of airlines, etc. We, on the other hand, did not get to Berlin due to the flight situation. The airline refunded our fare in full; Viking issued us vouchers for less than half of the fare we paid to them and the vouchers must be used by year's end. How many people can afford to lose thousands of dollars to Viking Cruise lines and THEN spend thousands more to recoup the thousands lost?! Letters written requesting a replacement cruise, no more, no less, are answered by Viking saying too bad, so sad - you don't get anything more from us.

Guess they didn't really lose - you spent more money on the bar tab and the rooms were paid for by people who couldn't possibly fly in order to reach the embarkment location thus were empty enabling your favorable experience.

I really mean what I said - I'm glad you had a favorable result and am glad someone was able to get some enjoyment on a cruise that week. While you are customers for life, I get a headache just hearing the name of the company and will tell everyone I know just how awful their customer relations have been.

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Viking River Cruises Impossible to file a complaint with them!

When I tried to change a final night's hotel date by one additional night on our Nile cruise, I was told by the telephone rep and her supervisor that such a change is impossible. Later, on site, the hotel was more than willing to make the change--no problem! Bad customer information and service from Viking for an expensive trip.
But even worse, when I wrote the company president, my letter was totally ignored and I have heard nothing from his office--except letters that encourage us to go on another trip. There is no easy way for cleints to file a complaint or concern, and that is also bad business.
We had a great first Viking trip in China, and except for this glitch, we enjoyed Egypt. You are almost there, Viking! Why do I have to write letters like this one to get your attention?

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Rivercruiseresource
Woodland Hills, US
Mar 29, 2010 9:48 pm EDT

Honestly, I really don't know. It puzzles me, because we like to be proactive and certainly responsive anytime someone has a less that stellar experience with us. Would you please contact me at Tellus@vikingrivercruises.com so that we may research why your letter has not been responded to ?

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6:32 pm EST
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Viking River Cruises Agent

The Viking River Cruises agent "helping" us book our vacation for June 2010 makes repetitive mistakes. She does not listen to messages I leave her on her voice mailbox. She is usually late responding to e-mails. I ask her to do one thing and she ends up doing something completely different ... then I have to either e-mail her or call her to correct the mistake.
Reading others' complaints scare me to go on this cruise! I wonder how Viking was chosen as the best cruiseline 2 years ago!

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Viking River Cruises Incessant emails

On average I receive emails from Viking Cruises 3 times weekly and in spte of having "unsubscribed" every single time and written to them directly requesting and now demanding to be removed from their email list, I continue to receive emails. This feels like a form of harassment.

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Greg123456789fghh0
, US
Dec 02, 2013 11:26 pm EST

These spammers keep spamming me, despite unsubscribing multiple times.
Even their contact form on their website has a box requesting special offers that cannot be unchecked.

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Rivercruiseresource
Woodland Hills, US
Feb 11, 2010 1:12 am EST

Dear Marin Alsop, I am sorry. We're not trying to be in the business of harassing. This is not a trick and I will personally guarantee that we will remove you from our mailing list. Please confirm your name with me at Tellus@vikingrivercruises.com. Yes, I do work for Viking River Cruises and we do take every complaint seriously...

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Viking River Cruises - Scam

My wife and I, for our Honeymoon, booked an 8 day river cruise with Viking Criuse Lines beginning in Amsterdam and ending in Basel Switzerland. We left Amsterdam and cruised for two days then stopped, we were informed that the water level on the Rhine was too low and we may not be able to proceed. In the mean time we took a short cruise up the Mosel River...

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Viking River Cruises - The cruise that never was

My wife and I booked a 9 day Rhine River cruise on Viking this past October, it was our Honeymoon. The boat left Amsterdam, cruised for two days then stopped. We were informed that the river was too low to continue and the cruise line bussed us to a few of our scheduled stops over the next four days. Hours on busses to spend only an hour or two at our...

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Viking River Cruises Additional cost to correct their travel arrangement mess

Booked cruise on the Danube in January - specifying two couples traveling together. Booking receipt notes we were "traveling with..." Called about airlines tickets in April ("will have in May", called again in May ("will have in June") Called in June ("will have in July), called in JUly - they emailed details. With just a month left before trip discovered that Viking had booked the couples on different airlines, at different departure times. Called - got "sorry, but it will cost $600 to rebook..." it will cost us $600 to correct Viking's mistake?

Now to late to get any refund (funny how they timed that), and they want us to pay for THEIR mistake.

It's THEIR mistake - THEY should pay - not us!

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Rivercruiseresource
Woodland Hills, US
Aug 07, 2010 12:28 am EDT

Casualcruiser, I am sorry. Your experience with us is not at all typical. We rarely if ever have people fly out this early. Please contact me at tellus@vikingrivercruises.com and we will look into you case. We do ask passengers to vacate their cabins by 10 am on the day of disembarkation, but our guests are free to use the public spaces on the ship until their transfer takes them to the airport.

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CasualCruiser
, US
Jul 09, 2010 9:14 pm EDT

Vikings Air Dept is NOT flexible. For an additional $50 EACH, they will ensure that you travel with your traveling companions. Because Viking purchases a block of seats from airlines, travel times are locked in & they will fit you into their block. Do not expect your flights to be convenient. According to Viking, Chicago/Philadelphia/Minneapolis/Boston are not major international airports & they cannot coordinate direct flights. Because of this, expect to have multiple lay-overs in airports; up to 6 hours.
Additionally, they want to clear the ships out early at the end of the cruise. Expect your flight home to be in the early hours; 5AM. Meeting a 5AM flight requires you to be at the airport, & off the ship, 2 hours in advance. By doing this, Viking claims an additional day of you cruising. You, the consumer are getting a WHOLE 3 hours considered as a day of cruising.
Is this the way all travel companies operate? How can that be?

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rokksana
Roanoke, US
Feb 14, 2010 5:26 pm EST

I'm curious, did you have the insurance TripMate and did it help?
Roxana

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Rivercruiseresource
Woodland Hills, US
Feb 11, 2010 1:09 am EST

Allow me to disclose that I work for Viking River Cruises. Mr. Ford, feel free to contact me at Tellus@vikingrivercruises.com to discuss your issue with us. I apologize for taking this long to find you here !

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Reece Oslinker
Stroudsburg, US
Dec 24, 2009 1:28 pm EST

I assume you booked direct & without a travel agent?
This is the number one reason never to book direct. An Agent will be your advocate
when mistakes happen & can usually correct the problem. The agents fill the ships & resorts for the supplier so they have lots of "Pull".
When you book direct you get no benefits at all & end up in these types of situations
Use a Travel professional next time!

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skeptic Joe
Waltham, US
Dec 14, 2009 6:52 am EST

Certainly Viking are guilty of bad PR. On the other hand, the lesson is that you can't expect to get personalized care at a discount price

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Viking River Cruises - Breach of contract

We cruised the Danube with Viking River Cruises in May, 2009. The trip included only a night and a day in Vienna, not enough but we accepted that based on at least having an evening there. But Viking didn't come through with the evening they had promised. They said there was a problem with bridge construction that would delay arrival in Vienna, and tied...

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Viking River Cruises In-depth Review

Header 1: Overview of Viking River Cruises

Viking River Cruises is a renowned cruise line that offers unforgettable journeys along some of the world's most iconic rivers. With a focus on cultural immersion and personalized experiences, Viking River Cruises is a top choice for travelers seeking a unique and enriching vacation.

Header 2: Destinations and Itineraries

Viking River Cruises offers a wide range of destinations and itineraries, allowing travelers to explore Europe, Asia, Egypt, and Russia. From the romantic Rhine River to the majestic Mekong River, each itinerary is carefully crafted to showcase the best of the region, with expertly guided shore excursions and immersive cultural experiences.

Header 3: Onboard Experience

The onboard experience with Viking River Cruises is nothing short of exceptional. The ships are elegantly designed, with spacious and comfortable cabins that offer stunning views of the surrounding landscapes. The atmosphere is relaxed and intimate, creating a sense of community among fellow travelers.

Header 4: Accommodations and Amenities

Viking River Cruises provides luxurious accommodations that are thoughtfully designed to ensure comfort and relaxation. From cozy staterooms to spacious suites, each cabin is equipped with modern amenities and offers a serene retreat after a day of exploration. The ships also feature a range of amenities, including lounges, libraries, and sun decks, providing ample space for relaxation and socializing.

Header 5: Dining Options

The dining options on Viking River Cruises are a highlight of the journey. Guests can indulge in delicious cuisine inspired by the destinations visited, with a focus on fresh, locally sourced ingredients. From gourmet multi-course meals to casual al fresco dining, there is something to satisfy every palate.

Header 6: Entertainment and Activities

Viking River Cruises offers a variety of entertainment and activities to enhance the onboard experience. From informative lectures and cultural performances to cooking demonstrations and wine tastings, there is always something engaging and enriching to participate in.

Header 7: Service and Staff

The service and staff on Viking River Cruises are consistently praised for their professionalism, attentiveness, and friendliness. From the moment guests step onboard, they are greeted with warm smiles and a genuine desire to ensure a memorable and enjoyable experience.

Header 8: Pricing and Value for Money

Viking River Cruises offers excellent value for money, with transparent pricing and inclusions that make budgeting for a cruise vacation hassle-free. The all-inclusive nature of the cruises, including meals, shore excursions, and Wi-Fi, ensures that guests can relax and enjoy their journey without worrying about additional costs.

Header 9: Customer Reviews and Satisfaction

Customer reviews of Viking River Cruises are overwhelmingly positive, with many guests praising the exceptional service, immersive itineraries, and luxurious accommodations. The high level of customer satisfaction is a testament to the cruise line's commitment to providing unforgettable experiences.

Header 10: Safety and Security Measures

Viking River Cruises prioritizes the safety and security of its guests. The ships are equipped with state-of-the-art navigation systems and safety features, and the crew undergoes rigorous training to ensure the well-being of passengers. Additionally, the cruise line closely monitors travel advisories and takes necessary precautions to ensure a safe and enjoyable journey.

Header 11: Environmental Responsibility

Viking River Cruises is dedicated to environmental responsibility and sustainability. The cruise line has implemented various initiatives to minimize its environmental impact, including energy-efficient technologies, waste reduction programs, and partnerships with local communities to support conservation efforts.

Header 12: Booking Process and Customer Support

The booking process with Viking River Cruises is seamless and user-friendly. The cruise line's website provides detailed information about itineraries, accommodations, and pricing, making it easy for travelers to find the perfect cruise. Additionally, the customer support team is readily available to assist with any inquiries or concerns.

Header 13: Additional Services and Packages

Viking River Cruises offers a range of additional services and packages to enhance the cruise experience. From pre and post-cruise extensions to special celebrations and themed cruises, guests can customize their journey to suit their preferences and interests.

Header 14: Accessibility and Special Needs

Viking River Cruises strives to accommodate guests with special needs and disabilities. The ships are designed to be accessible, with wheelchair-friendly cabins and public areas. The crew is trained to provide assistance and support to guests with mobility challenges, ensuring a comfortable and inclusive experience for all.

Header 15: Pros and Cons of Viking River Cruises

Pros: Immersive itineraries, luxurious accommodations, exceptional service, all-inclusive pricing, cultural enrichment activities.

Cons: Limited onboard entertainment options, potential for crowded shore excursions.

Header 16: Comparison with Competitors

Viking River Cruises stands out from its competitors with its focus on cultural immersion, personalized experiences, and exceptional service. While other cruise lines may offer similar itineraries, Viking River Cruises sets itself apart with its attention to detail and commitment to creating unforgettable journeys.

Header 17: Recommendations and Conclusion

Viking River Cruises is highly recommended for travelers seeking a unique and enriching cruise experience. With its immersive itineraries, luxurious accommodations, and exceptional service, Viking River Cruises offers a truly unforgettable journey along some of the world's most iconic rivers. Whether exploring Europe, Asia, Egypt, or Russia, guests are guaranteed to create lifelong memories and return home with a deeper appreciation for the destinations visited.

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