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3.2 615 Reviews

Viking River Cruises Complaints Summary

326 Resolved
288 Unresolved
Our verdict: While Viking River Cruises has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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4:17 am EDT
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Viking River Cruises Did not get what we paid for - bait and switch - fraud - false advertising

We booked two years in advance and paid in full prior to the Viking Star being built. We purchased the Vikings Homeland Criuse and sailed June 12, 2016. There were eight people in our group and we booked four cabins, Junior Suites. We requested that the cabins be adjoining. We arrived to find that our cabins were not adjoining and that two of the four cabins were designed for handicapped individuals, fortunately none of us are handicapped Thus, there was no sitting area nor was there a second flat screened TV as advertised. We tried repeatedly to address the issue on-board. We were told to address the issue at the end of the cruise, which we have done with no success. The accommodations lacked drawers, no storage in the bathroom, no shower enclosure, shower stool jutting into the shower space, handheld nozzle. We were unable to dine in as there was nothing to sit the trays on. It was the bed or nothing. No way this was comparable to the non-handicapped cabins. I won't be sailing with Viking again.

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2:34 pm EDT
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Viking River Cruises Booking policies very bad

We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel.
We also cancelled ours... This is the problem. First they retain 20% of the deposit and then market that the 80% will be refunded in 30 days. We have cruised 6 times on Oceania and any refunds for anything takes 48 hours to hit the CC.

#2 - Viking expects full payment 12 months from date of cruises. No other lines do that.

I think it is a nickel an dime operation that is cash strapped and uses other peoples money to cover gaps.
In the past I have written and sent Prioity Mail to Torstein Hagen on issues with safety and quality of the Star, and NEVER received a response. VERY RUDE
Very unhappy and will NOT cruise again on Viking..

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Mike lopez4388
, US
Jun 28, 2016 8:09 am EDT

Hello
The policy is on the site please read.

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8:51 am EDT
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Viking River Cruises Air arrangements totally wrong 3 times

August 2015 booked a Viking River Cruise for June 26th 2016 to July 3rd 2016 -- Paris to Normandy Beaches. Paid extra for a stop in London for my mothers 90th birthday celebration via Viking. Received good airline arrangements initially via email. I called Viking to check the airline arrangements in March 2016 and the agent said that the arrangements in the email I received were incorrect and we hadn't actually paid for the London stop over -- this was wrong since we had proof we had paid. The agent was very helpful and did get everything sorted out after about 4 hours on the phone. She then suggested that we pay $50 each extra to use the Air Plus system and get slightly better flight times, which did work much better and changed us from Newark departure and returns to Philadelphia departure and returns including the London stop over. All was great, then we get another email which said that we would be returning to Newark, not Philadelphia -- a problem since our car would be at Philadelphia. Spent another tow hours on the telephone sorting it out -- we seem to have two booking now for air. Hope this works out, I am not confident in their ability to get us there and back.

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Update by Dr BD
May 24, 2016 5:06 am EDT

Valerie from Viking contacted me within minutes of posting this complaint and was extremely understanding and had everything resolved within minutes. Flights have all been confirmed. We have been extremely pleased with Viking River Cruises in the past and look forward to an excellent vacation with them in June.
Thank you Valerie, you did an excellent job and showed that you care deeply about customer satisfaction.

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5:25 pm EDT
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Viking River Cruises Cruise not taken

My husband and I were to leave for a 2-week cruise on the Danube Thursday April 21 from Amsterdam to Budapest. A week before we were to leave, we received notice that due to low water levels we would not be going through the locks and that we would be scheduled to disembark from the ship with our belongings, spend a day in Nuremberg and then be loaded on to a bus and deliver to another Viking River boat and continue on to Budapest.
We had already done this trip before and the reason for the trip was my husband's interest in the locks. I had absolutely no desire to spend one minute in Nuremberg, for very personal reasons. We immediately contacted them for
1. A refund the answer was NO
2.A credit to be used at a later time either at full/partial credit the answer was No
3. In an attempt to salvage something we asked to stay on the boat and return to Amsterdam and the answer was NO
Since we had done most of this cruise before, my plans had been to walk along the river at each stop and not to do any of the tours, a quiet, stress free trip.
WE never heard directly from Viking. Viking only talked to our broker. In the meantime I couldn't sleep, develop lower digestive complaint and broke out in a rash which increased my lack of sleep. I did not trust the Company to understand my severe reaction to going to Nuremberg. We are very experienced travelers which includes several cruises and riverboat cruises. I feel personally violated what had occurred and hope others will think very carefully about taking a cruise with Viking.

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Tony Brown
, US
May 02, 2016 3:26 am EDT

The maintenance works on the Main Danube canal are annual maintenance works and are scheduled for April every year according to official website on Google. Therefore they were not unforseen or unavoidable.

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Jack Woodson
, US
Apr 23, 2016 7:36 pm EDT

You should have read your contract. The cruise line did nothing wrong here.

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4:12 pm EDT
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Viking River Cruises Airline tickets that they booked for my husband and me.

RE; BOOKING #2874853 My husband, John Caufield and I (Nancy Cooney) booked a trip in July, 2015 on river cruise Paris/Normandy and three day pre trip option to Paris, to depart 4/25/16 to 5/6/16. I received our airline ticket information and we are now booked to leave Phila, fly to Atlanta and then on to Paris. The departure from Paris ticket is Paris to New York with a five hour layover and then fly from New York to Philadelphia. We live in Cape May County, New Jersey. We could rent a car from JFK and be in our home within 3 hours. This is insane. When I booked trip, I spoke to a girl named Christina and we discussed flights and I paid for the Air Plus Service. I made it very clear that I wanted a direct flight and have written on my notes that we were going to fly on 4/25/16 from Phila via American at 6:15 PM direct to Paris, arriving at 7:55 AM. And on 5/6/16, we were to fly direct from Paris to Phila, leaving at 1:20 PM and arrive Phila at 3:50 PM. I called today (4/7) and spoke to Victoria and was told that my flight information was faxed to me on 2//24/16 and I should have called then. I told her that my father passed away and I buried him on 2/5/16 and have been overwhelmed. I told her that I would fax over a copy of my Dad's death certificate, but she did not want that. I asked to talk to her supervisor and after being on hold for a very long time (the entire time on phone was 29 minutes), she came back on the line and told me that the supervisors were away from their desk. I asked her for the names of her supervisors and she said their names are Jacqueline and Mia. She said that they were both out to lunch as this conversation began at 2:50 PM and she said that they were located in Calif. It is now 6:50 PM and I have not heard from anyone. I told her that I couldn't believe that this is how they treat customers. Why would anyone book a trip from Phila to Atlanta (approximately 800 miles), then have to catch a flight from there to Paris when there is a direct flight from Phila. And the return flight is ridiculous--fly to New York, have a layover of FIVE HOURS for a flight to Phila. Like I said earlier, I could drive from JFK and be in my home within 3 hours. Don't your bookers know their geography or do you just book the cheapest (if that is the case) without consideration for your customers?
This is our first Viking River Cruise and I am EXTREMELY DISAPPOINTED. We decided to go on this cruise because our friends Frank Spendlove and Cynthia Black asked us if we wanted to join them on this trip. They had taken one previous trip and enjoyed it. I asked Frank if I should book my own flights and he said that he had a good experience with Viking booking their flight. His recommendation is why I did not book my own flight. I then asked our friends, Robin and Albert Otero, if they would like to join us and they are joining us on this trip.
I have travelled the world, Africa, Dubai, Galapagos, Ecuador, Peru, numerous locations in Mexico (Merida, San Bruno, Tulum, Mexico City, Puerto Vallarta, Maya Riviera, etc), Italy (Rome, Florence, Venice, Amalfi Coast, etc, ), Ireland, England, the Caribbean, all throughout the continental US and Hawaiian Islands, Montenegro, Croatia, etc and have never complained. WILL SOMEONE RESPOND AND CORRECT THIS STUPID FLIGHT ITINERARY?

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Update by nancy cooney
Apr 09, 2016 8:18 am EDT

I would like to thank you and in particular, Victoria, who was very professional and responded with a phone call within 24 hours to inform me that the ticketing issue had been resolved to my satisfaction and that the flight schedule was restored. My husband and I appreciate your response to the problem and are very much looking forward to our time in Paris and the Viking River Cruise. Again, I thank you for your prompt attention to this matter. Nancy Cooney

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Viking River Cruises Trip cancelled - what is a ship redeployment?

Have traveled with Viking River Cruises twice before and had no major complaints. Always considered them a top-notch company. We put down a deposit for the Castles & Legends Cruise aboard Viking Prestige for Oct 26-Nov 6. 2016 (first 4 days on land with Oct 30-Nov 6 on the actual ship). Just got an email from our AAA agent that the ship is going to be re-deployed then and our reservation has been cancelled. Our refund check is in the mail.
They didn't really give an explanation on what's up or even offer another cruise date for a different ship or give us any additional $ back for our possible next cruise. Really bad PR from Viking. Guess they have gotten "too big for their britches."

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7:34 pm EST
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Viking River Cruises Re: inaccurate, uncorrected cruise statements

After three calls to correct incomplete statements — that don't include the Nile cruise of (I believe) 2009 along with eastern European Odyssey & China Yangtze
And being told each time that it was taken care of... I received latest statement INcomplete again.
Since Viking seems unable to correct such a simple error over much time and customer contact, I ask to be removed from Viking mailings, emails & postings.

Customer number on statements — [protected]
Thank you, marilee smith

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Viking River Cruises River cruise from basel to amsterdam departing november 21, 2015

We had traveled on Viking previously in 2014 aboard the Viking Idun from Budapest to Passau and then took an extension to Prague. It was our second river cruise, having sailed with Uniworld on the Volga from Moscow to St. Pertersburg the year prior. We found both cruise lines offered excellent service and we were very satisfied.

Because of our prior satisfaction, we booked another trip with Viking including promotional airfare scheduled to depart Orlando, Florida on November 20, 2015; fly to Frankfurt and then on to Basel to board the Cruise ship Kvasir. Our flight from Orlando was leaving at 8:10 PM and we left for the airport at 3:00 PM, living only 2-1/2 hours from the airport. Much to our dismay, there were several traffic accidents along the way and major routes were shut down; in spite of our best efforts, we arrived at the airport 30 minutes before our departing flight and were denied boarding. While at the airport, we called Viking and explained in detail what had happened. They suggested we take the next flight which was not scheduled until 24 hours later and then upon arrival in Basel, find local transportation to catch up with the ship which would have been 40 miles away in Breisach, Germany. In addition, we were going to lose the promotional airfare and have to pay an additional $2400 in airfare, not to mention securing transportation on our own when we got to Basel a day late. We asked if Viking could extend a credit toward a future cruise and were told no! We called the insurance company who also declined any reimbursement, as our circumstances simply did not meet the criteria.

Having already spent some $6600, we could not justify adding another $2400 to miss a day and then chase the ship on our own, so the trip did not take place nor were any funds or credits offered. I sent an e-mail to Viking's Ms Karine Hagen providing all of the details and expressing our great disappointment. That e-mail was sent on December 16th and I never received a reply. The entire episode certainly contradicts Viking's own words that they publish in their many brochures: "... no detail escapes our attention. It is what sets us apart from our competitors. And, we never forget that looking after you well is how we became the world's leading river cruise line. It's why our guests return again and again." Really? By the way, just three weeks after our missed trip, Viking announced they were offering risk free trips on all 2016 river cruises with cancellation for any reason protection. Had that offer come along before our trip, it seems we would have been okay, I mentioned that in my e-mail to Ms Hagen, but again, no reply was forthcoming. Viking may be a great marketer of cruises, but losing past customers does not seem to matter to them. Next time, we'll look elsewhere.

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Viking River Cruises Helping disabled clients with vicing booked airline tickets when canceled

On a return trip home from a Viking river cruise, traveling with my handicapped wife, my confirmed airline seat on Air France was given to another person. Air France requested my handicapped wife fly alone, because the airplane was over booked. Later I was offered a seat of lower classification, in a different section of the plane and on a different deck. We elected to fly the next day, but Air France refused to pay for room and meals. We phoned Viking for help, and was told there was nothing they would do. We had taken advantage of Viking travel insurance, thinking we then would get reimbursed for this travel delay, due to the airline. The answer from Vikings insurance was no. My advice to anyone thinking of taking a Viking cruise is, contact a lawyer before you agree to their contract terms, and read all the fine print, and then ask how they will verbally interpret there trip interruption insurance wording. They now refuse to pay, because I should have taken the seat offered, even though my handicapped wife needed my assistance.

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Viking River Cruises Information provided on cruise yet to come.

After four contacts on 17 January 2016 about 1360 hrs. Constantly asked for my booking number which I did not provide. I saw no reason to provide that as the information was generic. I was unable to obtain the arrival time in Amsterdam of Grand Tour of Europe departing 4 June arriving 18 June 2015 in Amsterdam. Now at last another person provided the information. He stated arrival is shortly midnight on 18 June 2016. I find this a bit short on a 14 day cruise. Boarding late afternoon on day on and returning back early 17 June with 0900 to 0930 departing from ship. This is a bit short on days.

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Viking River Cruises Lies until they have you trapped on board

This was our second Romantic Danube River Cruise with Viking. Our first trip was wonderful and we had bragged and suggested to many of our friends and family etc. they they go. We asked our children since that they were old enough if they wanted a traditional Christmas at home of if they wanted to go on a river cruise as their gift. The were thrilled with the idea of seeing all of the things we had told them about a year prior, so we set up the Romantic Danube Cruise over the Christmas Holiday Dec 19-26, 2015. Since we had many travel miles on our first trip we did not book our airfare before and after same with the either end cruise extensions on our first trip and had wonderful direct flights both ways. We met several people on the first cruise that said the bookings through viking's air and extensions were a nightmare and wished they had just paid and handled it themselves, so we listened and even though we did not have the miles this trip we took care of all of this ourselves again. Which, after meeting many people on the 2016 cruise we were thankful we did. Several people we did not get to say goodbye to as they had to get up at 2 am to drive and drive to catch a flight to go home. We had watched the river issues for months prior to our dec 2015 trip as we knew there we issues with the levels along our route. This is no fault of Viking, we just wanted to be aware of what to expect and be able to make alternate plans if necessary. I chatted online with Viking several times and connected with customer service via phone several times for a few months prior to check on the river situation. I also wanted to let them know we would like 1 stateroom with twin beds and 1 stateroom with a double bed since we had paid for 2 rooms this trip. We were assured the room configuration would be no problem, but they could not tell us until closer to the cruise what the situation with the river was. Okay, we understood that. I did make a few more chats and calls as it got closer to verify the room configuration which they guaranteed would be correct, but still would not be able to talk about the status of the river but to check the website http://www.vikingrivercruises.com/my-trip/about-my-cruise/current-sailings.html which I checked daily. There were no changes to our cruise except that we were moved from the Freya to the Lofn which didn't matter to us. Just to be on the safe side, and knowing that we did not want our family to spend Christmas Eve and Christmas Day on a bus we had a family meeting and agreed to go ahead and make a reservation at the Sacher Hotel in Vienna for the 24th and 25th and purchased train tickets from Vienna to Budapest for the 26th as we had already booked our hotel at the Corinthia for the 4 days after the cruise since there is so much to see there. It looked like the only issue we could possibly have with low points of the river would be the stretch between Vienna and Budapest. We are not "bus tour" people and after the cruise director almost died from the bus wreck on the Idun cruise we were on the first day of our 2014 cruise, we for sure were not taking the bus tours this time. We enjoyed venturing out into the city and it worked fine for us because we could move faster and see more and since the schedule for the next day is given to you the night before we could plan our day accordingly. The first night on the ship David, the cruise director and Harry the Hotel Manager made an announcement that they were very excited that we were going to be able to make the entire trip as planned to Budapest since the river had gone up with the recent rains. Everyone on the ship was thrilled! We did not have to cancel our reservations until the 23rd to get a refund so just to be safe we waited and checked daily with the staff to make sure that there were no changes. They assured us multiple times that all was on schedule and so on the 23rd we cancelled the reservations at the Sacher and our train tickets. Back to Day one of the ...cruise We were supposed to disembark from Nuremburg but at the last minute we got notice that we would be disembarking from Elengen instead. Okay fine. We arrived on the ship before 3 pm with the anticipation of eating the lunch which they said was offered up until 3 pm, but when we got there everything had been put away. okay... Well we saw a few staff members on the ship that we knew from our previous cruise. We went up to say hello. Of course they cannot remember everyone they meet but they did their best after we told them we were on the Idun trip in 2014 with the bad bus wreck where all of the people were injured and the director hit the windshield of the bus and was hospitalized for the remainder of the trip. Long story short it helped them remember us. George saw that we were hungry as we had been on a train for about 3 hours from Heidelberg, and so he rustled up some sandwiches and salads for us and another family which arrived around the same time and was surprised to see the food gone. OK... thats fair. they fixed it. Then Harry the Hotel Manager of the ship who was also on the Idun with us in 2014 took us to our state rooms. We immediately noticed that both rooms has been set up with twin beds. Harry apologized and stated that he would have the problem corrected immediately. We came back to our room after dinner and the beds had not moved so we moved around the night stands, shoved the beds together etc. etc. OK... we were just so thrilled to be there we overlooked it. They never said anything to us about the room. We were to spend the night in Erlengen and the itinerary which was provided to us that night stated that the tour bus would be departing for Nuremberg at 8:30 and the ship would leave the dock at Erlengen at 9 am and the tour bus would pick everyone up in Nuremberg at the end of the day then during dinner, we would shove off to the next destination. We had requested a taxi to take us into Nuremberg through the concierge for 8:45am so we could take our kids to the Nuremberg castle and hit a few of the shops that we saw last time we were there. This also would give the bus tour people time to be gone and us not be in their way and the ship wasn't departing until 9am according to the itinerary we were given. As we were heading to to door to get off the ship and meet the taxi (that apparently was not called) we felt the ship shove off from the dock at 8:45 am. We were stuck on the ship for the entire day and our kids did not get to see any of Nuremberg. We did not realize that what was a 15 min car ride would take the entire day via ship because there were 5 locks which are cool, but take a long time to go through. We were very surprised that the ship would leave early and trap us on the ship especially since the previous cruises were always on time and followed the schedule given. Our kids were very sad that they did not get to see Nuremberg at all except the cab ride from the train station to the boat. But they are troopers, and again we had such a great trip the last time we convinced them they would see lots of castles along the way. At this point I was starting to get frustrated, but kept my chin up for my kids. We made it Regendburg, passau and Melk with minimal issues and we kept asking the staff and crew is everything still going along as planned because we have these expensive hotel reservations at the Sacher and we want our kids to have a nice Christmas etc.etc. oh yes yes yes no changes. We promise no changes all is good... Once we arrived in Vienna is when everything really started to go bad. On the 23rd we went ahead and cancelled the Sacher reservations and the train tickets because we were told again and again that we would make it to Budapest. One evening I stayed up late as there were several young people on this cruise and visited with the bartender to make sure the kids were supervised while they played a game of spoons. We had a nice chat and he told me of a Serbian restaurant that is very good in Vienna and wrote down the information and what to order since he knew we were one who liked to go off the beaten path. We took a taxi and arrived for lunch at this restaurant around 11 am. Sitting in this tiny hole in the wall restaurant was the director David, The hotel Manager Harry, the bartender, the head of housekeeping, the Mater'd, the chef Ronald and several others we had known previously and become familiar with. Apparently they had been there for quite some time as they had had several drinks and finished their food. They all said hello and were happy to see us there and helped us order the food etc. and we ate at the table next to them as a few of the other crew members arrived. Then one of the crew members ordered a round of shots. at that point we were finished eating etc and left them there and headed back to the ship as we wanted to find an Anglican Church in Budapest online and plan our christmas day mass and communion. We have pictures of all of us at this restaurant also. We headed to that nights briefing, remember this was christmas eve and about an hour after we shoved off David the cruise Director got on his microphone and informed the travelers that the waters had receded and we would not be going to Budapest, but could only make it to Komorado, Slovakia. Knowing that we had made arrangements months in advance to ensure we did not get stuck for Christmas in some nowhere place looking at dumpsters in slovakia, we were extremely upset to hear that David promised that he had been working on this all day with the captain to try and figure out a way around it but it just wasn't going to happen. That was lie number one, because we know he and a large part of the crew had spent the day in Vienna drinking at a bar and we know this because we were sitting right next to them. (we also have photos) They knew all along that we were not going to make it to Budapest and lied right to our faces. My husband and I of course were very upset as we had made many surprise plans for our children for christmas and had asked over and over and did not want to spend christmas on a smelly tour bus for hours on end. We had absolutely no intention in asking viking to pay us back for the days we would leave the ship early, we were prepared to just end our cruise early and spend one of the most holy holidays in a beautiful city and be able to go to church and have a wonderful european family christmas and communion on Christmas Day. Instead we were lied to. Of course I cried and cried as this was not the way I planned on my son to learn that santa was not real, and all of the work we had put into pre planning. We did not even have anything to put in their stockings except what I could scrounge from the galley and the maid carts. The rudeness from David was out of control also which just added fuel to the fire. When they offered to let my husband speak with the captain so to possibly understand better (my husband is an Ex US Naval investigative Officer) the situation he of course wanted to do so. My husband requested this over and over and over and was continually denied. Each day they kitchen sets out the leather bound menu for what is being offered that night and there is a section on the right of the menu you can always have should the speciality not be to your taste. That night there was no leather bound menu. Also, even though there is no assigned seating for dinner people usually meet up and sit together at the same table over and over. This night everyone was confused and we got sat away from our regular waiter that we had had since the cruise started and the waitress we had had the worst attitude. We wanted to order from the menu that was available every night because we are not fans of sea bass and risotto. She told us no. My husband was adamant that they find some chicken as promised. One of our new friends ordered the sea bass and said it was inedible and the risotto looked like maggots. The next night it was the same issue, and not only was it Christmas but it was her husbands birthday too. the poor man. We also purchased the silver drink package as we had learned that this was a pretty good deal for people who like to have drinks and talk with new found friends. the scotch which was introduced in 2014 by a viking bartender was once again on the ship but ran out and we were informed that they would not be refilling the bar since it was the end of the year and they were working on their end of the inventory. The silver package therefore was a disappointment for the extra cost. The captains dinner is usually the last night on the ship. The captains dinner was moved and the captain did not show up. He was a cold Ex Soviet Navy man who clearly had much abhorrence for Americans. He never smiled, never said hello and that was when we saw him. My husband asked again several times to speak to the captain regarding how he river could possible change that drastic over night after being promised every day that we would be making it all the way to Budapest. He over and over was declined. The very last night we were informed that we needed to have our bags out the night before so that they could be loaded on a bus and be taken to a hotel in Buda and that we would have to find our own way to the Corinthia from that hotel. I refused to accept this especially since we were staying on the Pest side. I requested a taxi that would take my family from the dumpster drop (literally, Our christmas view for two days was nasty dumpsters in Komoramo, Slovakia.. I have a pic of that too) the hour and 1/2 ride to Budapest to our hotel or at the least to the place where were were supposed to disembark the ship. This taxi ride cost us $160 euros. We made a complaint to Viking and I got a call in the middle of the night from a woman named Valerie Kepler. I told her I was sleeping, and she returned with a rude email stating that she was sorry she interrupted my nap. It was the middle of the night in Budapest I wasn't napping. She then had multiple conversations with my husband and they offered to negotiate with us some vouchers in the amount of $1250 per person if we sign a non disclosure statement but would not let us see it until we agreed to the voucher. We felt that what they had done really could not be corrected with money or vouchers, but looked over the prices and locations of the 2016 cruises. They have raised their prices so much this was a drop in the bucket. Then they offered us $1250 in cash if we signed the non disclosure. We refused again. We feel at this point it is more important to us that we get the word out to those of you who are thinking of going on a Viking cruise that there are many people like us who this has happened to. Viking has since blocked me from their facebook page and they delete anything negative and block users from seeing anything negative. They lie and entrap. When we only asked for honesty from the very beginning I would not have to spend all of this time putting these stories out there. We have found many lawsuits and settlements and loads of people who were offered similar things like us. Please don't fall for their commercials, pounds of mail they send you and the emails. They are not what they say they are. Here is an article where the Executive of Viking was indicted for Corruption. Remember a Fish stinks from the Head Down. http://www.cruiselawnews.com/2015/10/articles/fraud/viking-cruise-executive-indicted-for-corruption/

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s langevin
, US
Jan 26, 2018 11:23 pm EST

It is now 2018 and I just received their catalogs via Priority Mail today. I was considering one of Vikings River Cruises and wanted to take advantage of the 2 for 1 trips with the free airfare but I have read so many complaints from the last 3 years and they are all very similar about the horrible service and responses from their service employees. While some of the problems were resolved, after much deliberation and effort, it doesn't take into account all the aggravation and stress it took the customer to resolve a simple problem. What is suppose to be a relaxing and enjoying time that was booked with hard earned money, it is completely destroyed having to deal with problems that seem to repeat themselves over and over with different customers, different times and different cruises. This company seems oblivious to correcting their methods and attitudes toward the customer that is supporting their company and the employees. I have decided not to book anything with Viking until I see some better responses besides their text-book answer everytime, that doesnt really help the customer at all. It seems that after your trip is booked, they don't care at all. Sorry Viking, you will not see my money on your books.

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Viking River Cruises Viking ruining our family christmas

We got stuck on board because they did not follow the schedule twice... Food was not available as promised. Bought the Silver Package but refused to buy liquor once it ran out due to end of year iventory, Beds not properly put together (paid for 2 staterooms. We moved the furniture ourselves. Lied to about making it through ports until the boat has left port and we were stuck. Worst Christmas of our lives. Kids found out Santa wasn't real cause of the lies we were told. We had made alternate plans with no request for extra costa to Viking, just wanted a beautiful Christmas for our children. We couldn't even make it to church on christmas day. Captain hid from passengers. Didn't even come to farewell dinner. Obviously Ex Soviet... wimp. Ran away from me when I questioned him, and pretended to not speak english when I heard him 5 min before speaking clearly. Got stuck looking at dumpsters on Christmas day in slovakia... After we saw crew drinking in bar in Vienna then David aka "Julie"the Cruise director lied after we were trapped on he ship? He said he worked all day to resolve the problems. We understand low water and acts of god, but not lies. especially with our children. We hope we don't have to sue them, but they just think they can compensate with cheap vouchers that will never be used. Companies like this go out of business... for a reason. They are liars. Christmas was ruined. Has to swipe rotten oranges and tiny Tabasco from galley to fill stockings. So sad. Apparently all they spend is on Fox new ads. Shame on them. Karma just like krampus comes back.

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Viking River Cruises Incessant mailings

Several weeks or more ago I sent an e-mail asking to be removed from their mailing list. Now they've added my sister's name (same address) and we got two catalogs each in 2 days' time, Jan. 5 and 6. Please...we'd like to save the trees! Patricia Turner, customer #[protected] Sarah Parslow, customer # [protected] 2215 River Ridge Rd. DeLand, FL [protected]

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Viking River Cruises Danube romantic river cruise

I was on the Romantic Danube trip from Budapest to Nuremberg 11/14/2015 to 11/21/2015. I will never travel with Viking again! Viking's management only cares about filling out the capacity of the each cruise ship. I have listed a few of my issues with the company below... 1) Safety on board is a huge concern, especially since the audience for these cruises is largely American. No checks for identification when entering the boat. 2) Food handling is another concern. All passengers are allowed to handle the serving utensils. On other cruises, within the first 48 hours, all food is served in individual servings or served by staff. This alleviates any viruses brought on board by any passengers to be passed on to others. So many passengers on my cruise got seriously ill with the norovirus. The hand-sanitizer located outside the dining hall does not work against the norovirus. 3) Withholding information about the itinerary for the week was very frustrating. Passengers were told only the night before when we were to change boats. On my trip, we were on 3 different ships! Packing up after dinner and then having to get up early to get on a bus is not my idea of a relaxing vacation. I am only in my 50's and I came back home exhausted! 4) The 2 meals provided off-ship were horrible. The first one was at a 5 star restaurant. What you find out when you get there is you are in a banquet hall upstairs of the 5 star restaurant. The food you are served is worse than a 1970's mid-western athletic banquet. The second meal I skipped, but I heard that a number of passengers were seated in a basement for their luncheon meal. I was happy that I had made alternate plans for my mid-day meal. 5) One night we were docked/tethered to another Viking cruise boat. My veranda looked directly into a stateroom of the other ship. Nice to see an elderly man passed out on his bed. He was obviously too exhausted from all the shuttling around that he could not bother to close his curtains. Poor thing. 6) Staff if poorly trained. A lot of eye rolling and rude comments to the passengers. (just another whining passenger)! Our tour director was terrible. He was always on his computer or phone playing video games. Never a nice greeting. And he has been with Viking for 13 years! 7) I paid way too much to be transferred by bus and then in Nuremberg we were docked so far out of town (in a shipyard) where there are no taxis or public transportation. I have e-mailed the company and I have called to voice my complaints. All I got was a small credit for another cruise! I am told that is their good-will gesture! I did meet some passengers from another cruise line that had a wonderful experience on their trip even though the river was low. They were put up in nice hotels in the cities that were on their original itinerary. Viking's excuse about the water level is just that...an excuse.

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Viking River Cruises Booking nightmare

We are in our 70s and were caught with the Viking TV commercial with promise of easy, no worry-travel. We used Viking twice before for flight booking and the cruise and it was good. We recommended them to friends and relatives. This time we booked an Ocean cruise for 2016 thinking we will get the same worry-free experience. After all, that's a lot of saved up money for this worry-free travel. Viking help us book our cruise and our flights from Calgary to Barcelona. To our amazement, they booked us with 2 stops instead of 1 stop to get to Barcelona. Viking booked: Air France: Calgary -> Amsterdam -> Paris -> Barcelona (more expensive ticket and later arrival to destination) It could have been: Air France: Calgary->Amsterdam->Barcelona (early arrival and flight is cheaper) When we asked who booked our flight and why it was booked like this when there clearly a cheaper and efficient way to get to our destination with same airline. We explained that this is causing unnecessary physical and emotional stress for our travel. Not to mention, Paris is under terrorist threat. Viking wanted us to pay $300++ for change fees plus ticket price difference to change flights. They did not acknowledge what so ever that they booked a bad flight for us. They do not care if we get stressed or aggravate our health nor care about terrorist threat to a place. We even called Air France directly to get the flight changed. They said we have to go through Viking as 'BULK discounts were applied' with Viking so pricing is not the same if Air France changed our flights directly. Maybe Viking is looking at their own pocket book instead of passengers safety and interest. I wish we had known this. Definitely not worry free travel. We are super stressed and angry with Viking. You are handcuffed with Viking and all they want is $$$ with every move.

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Viking River Cruises Budapest river cruise

Viking River Cruises people purposely deceive innocent travelers by failing to explain the methods by which people in the Central European countries use to exploit money from them. As a result, the rest of us who have never used Viking's services are left to decide for ourselves whether or not Viking is a realistic way to spend our vacation. An example is Viking conducts their customs business digitally but fail to explain to customers that anyone approaching them in foreign countries and posing as customs officials are ... in fact ... frauds and are only waiting for any opportunity to steal American dollars.

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Viking River Cruises Terrible communication policy

We just returned from a November 8, "river cruise" with Viking that turned into an expensive bus trip. Viking was fully aware of numerous prior cruise problems caused by low river levels yet failed to notify it's customers of the serious impact. Corporate tells me that they only notify customers when the nautical crew alerts them. The crew obviously knew as it was a sister ship we boarded because our ship could not sail to the port we started from. I sent a letter to the President and CEO outlining the numerous issues. 13 hours of bus trips, reduced time to tour major cities such as Vienna and Budapest, packing and unpacking etc. The response was for a Customer Relations rep to call me. I documented the call and sent her my understanding of it and asked for any changes so it was correct and complete. She declined to comment. To date, Viking has not responded in writing to anything. I am asking Viking to update their communication policy to alert passengers of potential problems with their itinerary and to provide a cash refund for a portion of the cruise. They have refused to change their policy and offered a 20% voucher for a future cruise. I do not want to spend thousands more dollars with Viking and potentially have a repeat of the unsatisfactory experience. I have written a second letter to the CEO and filed a complaint with the BBB.

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Viking River Cruises Rhine getaway - river trip by bus

My wife and I booked a river cruise with Viking. The Rhine Getaway from Amsterdam to Basel, Switzerland on the longship Idi, starting 11-07-2015. Or at least the first days were on the Idi. Then after the Marksburg Castle we were cattle-car loaded onto a day boat with the passengers from another Viking boat for a 5 hour run up and back on a part of the river that the ship couldn't handle. 5 hours in one seat with a fried pork chop, canned mixed vegetables, french fries and cake.. No stop in Rudesheim. No German meal and music. No evening in Speyer after a short trip to Heidelberg. Instead we got a 3 hour bus ride to the middle of nowhere and feeble lounge entertainment. In the morning there was a 3 and 1/2 hour bus ride to Heidelberg and the same back to a matching Viking ship, the Kvistar, in the middle of nowhere. The next day, from the same nowhere, there was another bus ride to Strasburg. Back to the boat to get to Basel to just sit there to wait for the morning and a trip to the airport. Without a word from Viking, my wife and I took a rainy walk into Basel. If Viking says water level in the river was beyond their control I can accept that, it's obvious. But what troubles me is the fact that we bought their own travel insurance with the more expensive option of cancelling for any reason. They knew the water levels were extremely low before our trip even left the first port. On the night they finally told us we would be bus-ing it, they told us that the ship on the week before had hit the bottom of the river. If they had told us that we would not have gone and made the claim under the insurance. We complained to the Hotel manager on board and to the concierge. We told them to get us a plane home. They said we were 3 hours from any airport and that the cost would be entirely on us because we started the trip. They said we would find little if any recourse with "corporate" in California. We filled out their form at the end of the trip, asking to be contacted. It's been two weeks and not a word. We want and are entitled to financial compensation for their deceit. I have now done the on-line research about this company I should have done before booking the trip. If you look at you tube it is all smiles and positives, but look closer - looks to me like it's all done by Viking. I'm down-loading the you tube App so I can post reality. People deserve to be forewarned about this company.

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Viking River Cruises Air department/ viking air

We are leaving on a Rhine Getaway December 11th, 2015. This is our second trip with Viking. Our first was a very positive experience. Booking Number 2805035. We are traveling with friends. Last week we all got on a call and realized that we will not be arriving to our ship in Basil until after 5PM. We fly from Miami to London, then have a 4 plus hour layover, then fly to Basil. While our friends are all wandering the Christmas markets as promised in the advertisement, we will be enjoying the beautiful sights of the Heathrow airport. This may have been a good deal for Viking Air, it really ruins the first day of our trip. Flights are still available on Lufthansa that would get us there by noon. The Viking would not even speak with me because this was booked through a travel agent. The travel agent was on Vacation until today, however there is nothing he can do at this late date. Whom do I speak to about getting the first day of my trip back? At what point was it a good idea to fly us from Miami to London to fly us back to Switzerland? Our Viking Cruise last year at this same time was such a positive experience. Poor planning by Viking Air now has us second guessing if we should even go. The viking agent I did speak with was as sweet as puppies and ice cream and wanted to make sure I gave her all 5's on the survey, however they did nothing to remedy the situation

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Viking River Cruises River cruise turned into a bus tour; no refund offered

Romantic Danube River Cruse that became a Bus Tour November 1 to 8, 2015 My wife and I took the Viking Romantic Danube River Cruise departing Nuremberg (Erlangen) on 01-Nov-2015. After the second day of the cruise we were informed a decision had just been made that due to low water levels in the river, instead of sailing for the next two segments of the trip, we would be transferred by bus 1.5 hours to tour Passau and return by bus 1.5 hours to the docked ship for the night. The following day we boarded busses for the 4 hour ride to tour the Melk Abby and transferred to the Jarl’s sister ship the Atla. We were informed that a decision had just then been made that again due to low water levels, the ship could not make it to Budapest. Therefore, we were told that after our tour of Vienna the following day, we would return to the ship for the night. The following morning, we were again put on busses for the 4 hour bus ride to Budapest and installed in the Marriott hotel for the final night. My wife and I were staying on for two additional nights in Budapest at the Intercontinental Hotel and we requested that we be put there instead of the Marriott to avoid unpacking and packing again, but this request was not honored. During the Cruise, we were led to believe that the low water issue was a last minute occurrence and resulted in a last minute decision by the company to transfer us by bus. We ran into a number of other travelers during our stops in Regensburg and Vienna that had similar experiences with bus transfers and switching ships. Upon our return, we have read the various complaint boards and learned that the low water issue has been ongoing for part of the summer and in reality, this was not a last minute occurrence. We feel that we should have been notified in advance of our departure of the low water issue and been given the option to cancel our trip for a full refund. We specifically purchased the river cruise ($6, 235.99) to avoid having to pack, unpack, and repack multiple times as we traveled. We were also keen on the idea of SAILING along the Danube River! If we had desired a bus tour, we would have purchased a bus tour at substantially lower cost. We respectfully requested a refund of 50% of the cost of the River Cruise ($6, 235.99/2= $3117.99). We did received a call from Viking customer service offering us a $1000 credit on a future cruise. Obviously they don’t take customer service very seriously.

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pawhat
, US
Jan 07, 2016 1:58 pm EST

Hopefully enough people will post their horrible experiences with Viking, so as to alert future travelers. Even Viking's response to the complaint is a total failure.

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Kate Jewkes
, US
Dec 28, 2015 10:28 am EST

I sailed on a "river cruise" in July that also turned into a bus trip. Before we left the port Viking new exactly how far we could travel on the river. They lied to us the whole time. Will never travel with them again

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Jack Burrell Denali
, US
Dec 04, 2015 2:41 pm EST

I totally agree with the complaint as we too were on that boat. No one from Viking even tried to contact us as to our "bus trip" and I am mad! I hate buses and that is the only reason we took this trip by boat! I note your comment that: in an effort to be transparent, we detail the possibility of such occurrence in our literature". what a laugh, there is one sentence I could find that this is a possibility and it seemed from the literature it was a remote one. There were a lot of disappointed folks on that boat and I dont think Viking even cared! Jack Webb

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Maryjane GA
, US
Nov 23, 2015 6:20 pm EST
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This is the exact same thing that happened to us the following week! Hard to believe they can stay in business with such terrible customer experience and service!

Viking River Cruises In-depth Review

Header 1: Overview of Viking River Cruises

Viking River Cruises is a renowned cruise line that offers unforgettable journeys along some of the world's most iconic rivers. With a focus on cultural immersion and personalized experiences, Viking River Cruises is a top choice for travelers seeking a unique and enriching vacation.

Header 2: Destinations and Itineraries

Viking River Cruises offers a wide range of destinations and itineraries, allowing travelers to explore Europe, Asia, Egypt, and Russia. From the romantic Rhine River to the majestic Mekong River, each itinerary is carefully crafted to showcase the best of the region, with expertly guided shore excursions and immersive cultural experiences.

Header 3: Onboard Experience

The onboard experience with Viking River Cruises is nothing short of exceptional. The ships are elegantly designed, with spacious and comfortable cabins that offer stunning views of the surrounding landscapes. The atmosphere is relaxed and intimate, creating a sense of community among fellow travelers.

Header 4: Accommodations and Amenities

Viking River Cruises provides luxurious accommodations that are thoughtfully designed to ensure comfort and relaxation. From cozy staterooms to spacious suites, each cabin is equipped with modern amenities and offers a serene retreat after a day of exploration. The ships also feature a range of amenities, including lounges, libraries, and sun decks, providing ample space for relaxation and socializing.

Header 5: Dining Options

The dining options on Viking River Cruises are a highlight of the journey. Guests can indulge in delicious cuisine inspired by the destinations visited, with a focus on fresh, locally sourced ingredients. From gourmet multi-course meals to casual al fresco dining, there is something to satisfy every palate.

Header 6: Entertainment and Activities

Viking River Cruises offers a variety of entertainment and activities to enhance the onboard experience. From informative lectures and cultural performances to cooking demonstrations and wine tastings, there is always something engaging and enriching to participate in.

Header 7: Service and Staff

The service and staff on Viking River Cruises are consistently praised for their professionalism, attentiveness, and friendliness. From the moment guests step onboard, they are greeted with warm smiles and a genuine desire to ensure a memorable and enjoyable experience.

Header 8: Pricing and Value for Money

Viking River Cruises offers excellent value for money, with transparent pricing and inclusions that make budgeting for a cruise vacation hassle-free. The all-inclusive nature of the cruises, including meals, shore excursions, and Wi-Fi, ensures that guests can relax and enjoy their journey without worrying about additional costs.

Header 9: Customer Reviews and Satisfaction

Customer reviews of Viking River Cruises are overwhelmingly positive, with many guests praising the exceptional service, immersive itineraries, and luxurious accommodations. The high level of customer satisfaction is a testament to the cruise line's commitment to providing unforgettable experiences.

Header 10: Safety and Security Measures

Viking River Cruises prioritizes the safety and security of its guests. The ships are equipped with state-of-the-art navigation systems and safety features, and the crew undergoes rigorous training to ensure the well-being of passengers. Additionally, the cruise line closely monitors travel advisories and takes necessary precautions to ensure a safe and enjoyable journey.

Header 11: Environmental Responsibility

Viking River Cruises is dedicated to environmental responsibility and sustainability. The cruise line has implemented various initiatives to minimize its environmental impact, including energy-efficient technologies, waste reduction programs, and partnerships with local communities to support conservation efforts.

Header 12: Booking Process and Customer Support

The booking process with Viking River Cruises is seamless and user-friendly. The cruise line's website provides detailed information about itineraries, accommodations, and pricing, making it easy for travelers to find the perfect cruise. Additionally, the customer support team is readily available to assist with any inquiries or concerns.

Header 13: Additional Services and Packages

Viking River Cruises offers a range of additional services and packages to enhance the cruise experience. From pre and post-cruise extensions to special celebrations and themed cruises, guests can customize their journey to suit their preferences and interests.

Header 14: Accessibility and Special Needs

Viking River Cruises strives to accommodate guests with special needs and disabilities. The ships are designed to be accessible, with wheelchair-friendly cabins and public areas. The crew is trained to provide assistance and support to guests with mobility challenges, ensuring a comfortable and inclusive experience for all.

Header 15: Pros and Cons of Viking River Cruises

Pros: Immersive itineraries, luxurious accommodations, exceptional service, all-inclusive pricing, cultural enrichment activities.

Cons: Limited onboard entertainment options, potential for crowded shore excursions.

Header 16: Comparison with Competitors

Viking River Cruises stands out from its competitors with its focus on cultural immersion, personalized experiences, and exceptional service. While other cruise lines may offer similar itineraries, Viking River Cruises sets itself apart with its attention to detail and commitment to creating unforgettable journeys.

Header 17: Recommendations and Conclusion

Viking River Cruises is highly recommended for travelers seeking a unique and enriching cruise experience. With its immersive itineraries, luxurious accommodations, and exceptional service, Viking River Cruises offers a truly unforgettable journey along some of the world's most iconic rivers. Whether exploring Europe, Asia, Egypt, or Russia, guests are guaranteed to create lifelong memories and return home with a deeper appreciation for the destinations visited.

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